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We’re excited to share with you that we’re embarking on a new chapter with Under Armour Indonesia.
To provide you with improved and exceptional customer experience, we have engaged a trusted local partner to manage and run the website www.underarmour.co.id. This includes management of all future order processing, order deliveries and customer support. We believe this change will give you an elevated experience when you order online, including faster delivery times. This change will start on October 3rd, 2025. |
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What does this mean for you? |
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From October 3rd, 2025, all your online orders will be managed by our trusted local partner PT Era Gaya Indonesia. You will receive improved delivery times of your orders and an elevated customer experience for help with returns or other questions about your order or our products. |
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Need Help? |
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Orders placed before October 3rd, 2025
If you have a question about an old order you have placed before October 3rd, 2025, please directly contact our current support office via:
Phone: (007 803 651 0087) Mon – Fri, 8.00AM to 5.00PM GMT+7, Sat from 8am-12pm GMT+7.
Email: customercare.id@underarmour.com
Hours: Mon – Fri, 9.00AM to 6.00PM GMT+8, Sat from 9am-1pm GMT+8.
Website: www.underarmour.co.id/contact-us
More questions? Visit our FAQ Page
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What happens to your current website account and order history? |
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Your current accounts, including login credentials and transaction history, will not be carried over. If you have created an account on the website before October 3rd, 2025, this means you will need to create a new account on the website from October 3rd, 2025.
Your data privacy and security remain our top priority. Under Armour will continue to ensure that your personal data is handled with the utmost care and in compliance with all applicable data protection regulations. Your order history and account information from your old account will be securely retained or deleted in accordance with our data retention policies and applicable laws If you have a question about your old account or wish to exercise your rights to access or delete your personal data, you can contact us via the below options:
Phone: (007 803 651 0087) Mon – Fri, 8.00AM to 5.00PM GMT+7, Sat from 8am-12pm GMT+7.
Email: customercare.id@underarmour.com
Hours: Mon – Fri, 9.00AM to 6.00PM GMT+8, Sat from 9am-1pm GMT+8.
Website: https://www.underarmour.co.id/t/contact-us.html
We will process your request in accordance with applicable data protection laws.
Thank you for being part of this journey. We’re excited for the future and look forward to continuing to give you our full support and improved customer experience.
Sincerely,
Under Armour Indonesia | | | |
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