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We’re excited to share with you that we have embarked on a new chapter with Under Armour Indonesia.
To provide you with an improved and exceptional customer experience, we have engaged a trusted local partner to manage and run the website www.underarmour.co.id. This includes management of all future order processing, order deliveries and customer support. We believe this change will give you an elevated experience when you order online, including faster delivery times. Starting from October 3rd, 2025. |
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What does this mean for you? |
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From October 3rd, 2025, all your online orders will be managed by our trusted local partner PT Era Gaya Indonesia. You will receive improved delivery times of your orders and an elevated customer experience for help with returns or other questions about your order or our products. |
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Need Help? |
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Orders placed before October 3rd, 2025
If you have a question about an order you have placed before October 3rd, 2025, please directly contact our support office via:
Email: customercare.id@underarmour.com
Orders placed from October 3rd, 2025, and onwards
If you have a question about an order you have placed on or after October 3rd, 2025, you can contact our new support office via:
Email: customercare@erajaya.com
Contact Center: 0812-9077-7722
WhatsApp: 0812-9077-7722
More questions? Visit our FAQ Page
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What happens to your old website account and order history? |
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Your current accounts, including login credentials and transaction history, will not be carried over. If you have created an account on the website before October 3rd, 2025, this means you need to create a new account on the website from October 3rd, 2025. It’s easy! You can sign up here.
Your data privacy and security remain our top priority. Under Armour will continue to ensure that your personal data is handled with the utmost care and in compliance with all applicable data protection regulations. Your order history and account information from your old account will be securely retained or deleted in accordance with our data retention policies and applicable laws.
If you have a question about your old account or wish to exercise your rights to access or delete your personal data, you can contact us via:
Email: customercare.id@underarmour.com
We will process your request in accordance with applicable data protection laws.
By creating a new website account from October 3rd, 2025, you are agreeing to the Terms of Use and Privacy Policy of PT Era Gaya Indonesia. We encourage you to review PT Era Gaya Indonesia’s privacy policy to understand their data practices.
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How will I get notified about the latest promotions and offers after October 3rd, 2025?
Simply sign up to be the first to know about the latest offers here :
Thank you for being part of this journey. We’re excited for the future and look forward to continuing to give you our full support and an improved customer experience.
Sincerely,
Under Armour Indonesia
Need something else?
You can reach us via the options below:
WhatsApp: 0812-9077-7722
Email: customercare@erajaya.com
Hours: Mon - Sun: 09:00 - 18:00 WIB (Include Public Holiday)
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