Hi,
I am emailing you this afternoon to personally apologise.
Today’s Black Week promotion has been much more popular than we anticipated.
Due to the increase in traffic, our website was unable to cope and as you may be aware, crashed several times this morning.
I know how frustrating this must have been for anyone trying to order at the time and for this, I’m so sorry.
If you managed to place an order and have received a confirmation email then don’t worry, your order has gone through.
If you were unable to place your order, I'm delighted (and relieved) to tell you that our website is up and running again!
I'd also like to take this opportunity to give a huge shout out to our amazing IT Team who've worked their magic to get this issue sorted quickly (just in time for their lunch!) - thanks team!
This is great news as our big 1/3 off everything promotion still has a few more hours to go (it’s actually our biggest discount of the entire year).
Here’s a reminder of the details:
Simply place an order (of any value) and use code THIRDOFF at checkout. We’ll discount all the items in your basket by 1/3!
You can complete your order here at 👉www.musthaveideas.co.uk👈
Thank you so much for your patience and understanding, and also for supporting our family business (even when things go wrong, like they have today).
It really does mean the world to us.
If you have any questions or need any help, our amazing UK based customer service team are on hand and happy to answer any questions. They're available to help seven days a week from 8am to 8pm.
Just hit 'reply' to this email or call us FREE on 0800 999 66 55.
Once again, please accept my sincerest apologies for any inconvenience caused today.
Best wishes,
Amy
Founder, Must Have Ideas
P.S. Use code THIRDOFF at checkout and we’ll discount the price of your basket by a third – but only before MIDNIGHT!
Offer expires at 23:59 on 27th November 2025. Offer subject to availability. User must enter the code at checkout to get this offer. Discount excludes P&P. Codes cannot be added retrospectively. This offer may be withdrawn at any time without prior notice. One code per order. Exclusions may apply. Cannot be used in conjunction with any other offer.
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