Sophos Auto Update Removal   

I have uninstalled the Sophos Antivirus program, but I cannot uninstall the 
Sophos Auto Update program.  I keep getting an error message "Internal Error 
2738".  Can anyone help, please?
-- 
Confused Boxcard

date: Sun, 20 Jul 2008 08:26:01 -0700   author:   Boxcard

Re: Sophos Auto Update Removal   

Thanks John, but that did not work for me.   I restored and tried the
Auto Upadate uninstall first and got the same error.
-- 
Confused Boxcard


"John Barnett MVP" wrote:

> I'm not absolutely sure but I think the last time I uninstalled Sophos I 
> uninstalled the Auto Update program 'first' then uninstalled Sophos Anti 
> Virus. If you have a system restore point try restoring the system to a date 
> 'prior' to when you tried to uninstall Sophos and then try uninstalling the 
> Auto update first, followed by the anti virus application.
> 
> -- 
> 
> -- 
> John Barnett MVP
> Associate Expert
> Windows Desktop Experience
> 
> Web: http://xphelpandsupport.mvps.org
> Web: http://vistasupport.mvps.org
> 
> The information in this mail/post is supplied "as is". No warranty of any
> kind, either expressed or implied, is made in relation to the accuracy,
> reliability or content of this mail/post. The Author shall not be liable for
> any direct, indirect, incidental or consequential damages arising out of the
> use of, or inability to use, information or opinions expressed in this
> mail/post..
> 
> 
> "Boxcard"  wrote in message 
> news:B60CE0F5-6E7D-4739-A214-19185B92AE87@microsoft.com...
> > I have uninstalled the Sophos Antivirus program, but I cannot uninstall 
> > the
> > Sophos Auto Update program.  I keep getting an error message "Internal 
> > Error
> > 2738".  Can anyone help, please?
> > -- 
> > Confused Boxcard 
>

date: Sun, 20 Jul 2008 10:29:01 -0700   author:   Boxcard

Re: Sophos Auto Update Removal   

What Operating System are you using? Have you tried uninstalling from Safe 
Mode? (Reboot the machine and as it boots keep tapping the F8 key until the 
safe mode menu appears). I'm not sure whether this might help or not: 
http://www.sophos.com/support/knowledgebase/article/11066.html Either way 
make sure you have a restore point you can go back to if anything goes 
wrong. Failing that you might have to contact Sophos technical support for 
further guidance. I can't even locate the error code in this list: 
http://www.sophos.com/support/knowledgebase/article/12377.html


-- 

-- 
John Barnett MVP
Associate Expert
Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..


"Boxcard"  wrote in message 
news:F199AC72-5C55-4D56-9165-1B70415CF3A4@microsoft.com...
> Thanks John, but that did not work for me.   I restored and tried the
> Auto Upadate uninstall first and got the same error.
> -- 
> Confused Boxcard
>
>
> "John Barnett MVP" wrote:
>
>> I'm not absolutely sure but I think the last time I uninstalled Sophos I
>> uninstalled the Auto Update program 'first' then uninstalled Sophos Anti
>> Virus. If you have a system restore point try restoring the system to a 
>> date
>> 'prior' to when you tried to uninstall Sophos and then try uninstalling 
>> the
>> Auto update first, followed by the anti virus application.
>>
>> -- 
>>
>> -- 
>> John Barnett MVP
>> Associate Expert
>> Windows Desktop Experience
>>
>> Web: http://xphelpandsupport.mvps.org
>> Web: http://vistasupport.mvps.org
>>
>> The information in this mail/post is supplied "as is". No warranty of any
>> kind, either expressed or implied, is made in relation to the accuracy,
>> reliability or content of this mail/post. The Author shall not be liable 
>> for
>> any direct, indirect, incidental or consequential damages arising out of 
>> the
>> use of, or inability to use, information or opinions expressed in this
>> mail/post..
>>
>>
>> "Boxcard"  wrote in message
>> news:B60CE0F5-6E7D-4739-A214-19185B92AE87@microsoft.com...
>> > I have uninstalled the Sophos Antivirus program, but I cannot uninstall
>> > the
>> > Sophos Auto Update program.  I keep getting an error message "Internal
>> > Error
>> > 2738".  Can anyone help, please?
>> > -- 
>> > Confused Boxcard
>>

date: Sun, 20 Jul 2008 18:43:36 +0100   author:   John Barnett MVP lid