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date: Wed, 24 Sep 2008 04:26:18 +0530,    group: microsoft.public.windows.vista.print_fax_scan        back       


Sending Docs by Vista Fax stopped working   
Hi, I have been 'happily' using Vista(32) fax to send word docs and
pdf's. Tried today and got this message when trying to send a word
document.
"This fax cannot be sent at this time. Please launch the compose form
from Windows fax and scan and click on New Fax to attach this document
to send out as fax." Polite and simple, so I tried it. And got "The
message could not be sent. The data is invalid" Direct and unhelpful! I
can receive faxes perfectly, and can send filled in cover sheets with no
problems, just cannot send any 'converted' files. Have looked in the
MSfax directory off NT off microsoft off programdata to see if there
were any temp files causing problems, but couldn't see anything. Have
looked in control panel services, prnter management to see if there were
any stuck, nothing! If it were a normal printer, would now be
unistalling driver and reinstalling but don't know how to reinstall if I
do delete it. Also have tried restarting print spooler service and fax
service to no avail. Any ideas? Thanks!


-- 
traveller_agr
------------------------------------------------------------------------
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date: Wed, 24 Sep 2008 04:26:18 +0530   author:   traveller_agr

Re: Sending Docs by Vista Fax stopped working   
Please post some actual information. We don't even know how you are trying 
to send these documents nor what you mean by "converted files." Examine the 
changes made to your system before you lost this capability.
You appear to have a rendering problem, so state the file associations for 
the document types you are trying to fax.
-- 
Russ Valentine
[MVP-Outlook]
"traveller_agr"  wrote in message 
news:traveller_agr.3g7r7c@DoNotSpam.com...
>
> Hi, I have been 'happily' using Vista(32) fax to send word docs and
> pdf's. Tried today and got this message when trying to send a word
> document.
> "This fax cannot be sent at this time. Please launch the compose form
> from Windows fax and scan and click on New Fax to attach this document
> to send out as fax." Polite and simple, so I tried it. And got "The
> message could not be sent. The data is invalid" Direct and unhelpful! I
> can receive faxes perfectly, and can send filled in cover sheets with no
> problems, just cannot send any 'converted' files. Have looked in the
> MSfax directory off NT off microsoft off programdata to see if there
> were any temp files causing problems, but couldn't see anything. Have
> looked in control panel services, prnter management to see if there were
> any stuck, nothing! If it were a normal printer, would now be
> unistalling driver and reinstalling but don't know how to reinstall if I
> do delete it. Also have tried restarting print spooler service and fax
> service to no avail. Any ideas? Thanks!
>
>
> -- 
> traveller_agr
> ------------------------------------------------------------------------
> traveller_agr's Profile: 
> http://forums.techarena.in/members/traveller_agr.htm
> View this thread: http://forums.techarena.in/vista-print-fax/1043289.htm
>
> http://forums.techarena.in
>
date: Tue, 23 Sep 2008 19:44:18 -0400   author:   Russ Valentine [MVP-Outlook]

Re: Sending Docs by Vista Fax stopped working   
Hi Russ, yep sorry. Trying to use it to send MS Word (2007) docx and pdf
from Adobe Acrobat 7. The intial problem occurs when I try to print the
fax to the fax printer driver. Printer dialogue box and all settings
look OK, when I press print I get the dialogue box that tells me to go
via the console. When I use the console and try to 'attach' the file, it
flashes the document up on the screen appearing to scan or convert it as
normal, then I get the second error box about data being invalid. As I
said, it will send the cover sheets as standalone faxes. does that
clarify the position?


-- 
traveller_agr
------------------------------------------------------------------------
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date: Wed, 24 Sep 2008 13:14:24 +0530   author:   traveller_agr

Re: Sending Docs by Vista Fax stopped working   
It means that your current version of Acrobat does not support the rendering 
of faxes to TIF. Printing from Acrobat to fax should automatically render 
the document as a TIF file and attach it to a new fax message.
-- 
Russ Valentine
[MVP-Outlook]
"traveller_agr"  wrote in message 
news:traveller_agr.3g8g7d@DoNotSpam.com...
>
> Hi Russ, yep sorry. Trying to use it to send MS Word (2007) docx and pdf
> from Adobe Acrobat 7. The intial problem occurs when I try to print the
> fax to the fax printer driver. Printer dialogue box and all settings
> look OK, when I press print I get the dialogue box that tells me to go
> via the console. When I use the console and try to 'attach' the file, it
> flashes the document up on the screen appearing to scan or convert it as
> normal, then I get the second error box about data being invalid. As I
> said, it will send the cover sheets as standalone faxes. does that
> clarify the position?
>
>
> -- 
> traveller_agr
> ------------------------------------------------------------------------
> traveller_agr's Profile: 
> http://forums.techarena.in/members/traveller_agr.htm
> View this thread: http://forums.techarena.in/vista-print-fax/1043289.htm
>
> http://forums.techarena.in
>
date: Wed, 24 Sep 2008 06:16:04 -0400   author:   Russ Valentine [MVP-Outlook]

Re: Sending Docs by Vista Fax stopped working   
Hi Russ, hear what you are saying, but the problem is it did last week,
it was working perfectly last week, only when I went to use it yesterday
that noticed the problem. I haven't installed any new software or
hardware, maybe Vista has updated, don't know, but otherwise nothing has
changed.
Thanks for your help btw!


-- 
traveller_agr
------------------------------------------------------------------------
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date: Wed, 24 Sep 2008 16:25:10 +0530   author:   traveller_agr

Re: Sending Docs by Vista Fax stopped working   
Then you'll need to examine the changes made to your system that might have 
changed file associations for these file types. Unfortunately, these things 
are much more difficult to determine in Vista than in earlier OS. Vista no 
longer uses a "printto" verb to call the proper application for rendering. 
Instead it uses GDI, Fax Print Driver and Fax TIFF library to print the body 
of the message into TIFF format. So look for any changes that might have 
affected those files.
-- 
Russ Valentine
[MVP-Outlook]
"traveller_agr"  wrote in message 
news:traveller_agr.3g8ojd@DoNotSpam.com...
>
> Hi Russ, hear what you are saying, but the problem is it did last week,
> it was working perfectly last week, only when I went to use it yesterday
> that noticed the problem. I haven't installed any new software or
> hardware, maybe Vista has updated, don't know, but otherwise nothing has
> changed.
> Thanks for your help btw!
>
>
> -- 
> traveller_agr
> ------------------------------------------------------------------------
> traveller_agr's Profile: 
> http://forums.techarena.in/members/traveller_agr.htm
> View this thread: http://forums.techarena.in/vista-print-fax/1043289.htm
>
> http://forums.techarena.in
>
date: Wed, 24 Sep 2008 16:37:25 -0400   author:   Russ Valentine [MVP-Outlook]

Re: Sending Docs by Vista Fax stopped working   
Also, please clarify this statement: "I get the dialogue box that tells me 
to go
via the console." You should be getting a new fax message window that has 
the document rendered and attached as a TIF file. What are you getting 
instead?
-- 
Russ Valentine
[MVP-Outlook]
"traveller_agr"  wrote in message 
news:traveller_agr.3g8ojd@DoNotSpam.com...
>
> Hi Russ, hear what you are saying, but the problem is it did last week,
> it was working perfectly last week, only when I went to use it yesterday
> that noticed the problem. I haven't installed any new software or
> hardware, maybe Vista has updated, don't know, but otherwise nothing has
> changed.
> Thanks for your help btw!
>
>
> -- 
> traveller_agr
> ------------------------------------------------------------------------
> traveller_agr's Profile: 
> http://forums.techarena.in/members/traveller_agr.htm
> View this thread: http://forums.techarena.in/vista-print-fax/1043289.htm
>
> http://forums.techarena.in
>
date: Wed, 24 Sep 2008 16:45:02 -0400   author:   Russ Valentine [MVP-Outlook]

Re: Sending Docs by Vista Fax stopped working   
Hi Russ, OK will have a look through and see what I can discover. Have
attached a jpeg of what I get when I try to print a word doc to fax.
A


+-------------------------------------------------------------------+
|Filename: 2bfaxed.jpg                                              |
|Download: http://forums.techarena.in/attachment.php?attachmentid=7226|
+-------------------------------------------------------------------+

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date: Thu, 25 Sep 2008 04:04:29 +0530   author:   traveller_agr

Re: Sending Docs by Vista Fax stopped working   
I've never been able to fax directly from Office/Word using Windows Fax and 
Scan.  I always have to create the document and then go to create a new fax 
and attach it there.

-- 
Peter
"traveller_agr"  wrote in message 
news:traveller_agr.3g9lvb@DoNotSpam.com...
>
> Hi Russ, OK will have a look through and see what I can discover. Have
> attached a jpeg of what I get when I try to print a word doc to fax.
> A
>
>
> +-------------------------------------------------------------------+
> |Filename: 2bfaxed.jpg                                              |
> |Download: http://forums.techarena.in/attachment.php?attachmentid=7226|
> +-------------------------------------------------------------------+
>
> -- 
> traveller_agr
> ------------------------------------------------------------------------
> traveller_agr's Profile: 
> http://forums.techarena.in/members/traveller_agr.htm
> View this thread: http://forums.techarena.in/vista-print-fax/1043289.htm
>
> http://forums.techarena.in
>
date: Thu, 25 Sep 2008 10:57:46 -0400   author:   Peter

Re: Sending Docs by Vista Fax stopped working   
Not the behavior a normal installation provides. You can print to the fax 
printer from an application when WFS is installed and configured correctly.
-- 
Russ Valentine
[MVP-Outlook]
"Peter"  wrote in message 
news:%2374QR8xHJHA.1308@TK2MSFTNGP02.phx.gbl...
> I've never been able to fax directly from Office/Word using Windows Fax 
> and Scan.  I always have to create the document and then go to create a 
> new fax and attach it there.
>
> -- 
> Peter
> "traveller_agr"  wrote in message 
> news:traveller_agr.3g9lvb@DoNotSpam.com...
>>
>> Hi Russ, OK will have a look through and see what I can discover. Have
>> attached a jpeg of what I get when I try to print a word doc to fax.
>> A
>>
>>
>> +-------------------------------------------------------------------+
>> |Filename: 2bfaxed.jpg                                              |
>> |Download: http://forums.techarena.in/attachment.php?attachmentid=7226|
>> +-------------------------------------------------------------------+
>>
>> -- 
>> traveller_agr
>> ------------------------------------------------------------------------
>> traveller_agr's Profile: 
>> http://forums.techarena.in/members/traveller_agr.htm
>> View this thread: http://forums.techarena.in/vista-print-fax/1043289.htm
>>
>> http://forums.techarena.in
>>
>
date: Thu, 25 Sep 2008 16:28:58 -0400   author:   Russ Valentine [MVP-Outlook]

Re: Sending Docs by Vista Fax stopped working   
Hmm.  If I try to send to FAX from Word it takes me to a web page where I 
can sign up for online services like eFax etc., it even tells me what it's 
doing on the way.
I wonder if it's because I installed Office relatively recently?

-- 
Peter
"Russ Valentine [MVP-Outlook]"  wrote in message 
news:BDDCB268-6B5E-4D73-8F10-E038FEEE25E8@microsoft.com...
> Not the behavior a normal installation provides. You can print to the fax 
> printer from an application when WFS is installed and configured 
> correctly.
> -- 
> Russ Valentine
> [MVP-Outlook]
> "Peter"  wrote in message 
> news:%2374QR8xHJHA.1308@TK2MSFTNGP02.phx.gbl...
>> I've never been able to fax directly from Office/Word using Windows Fax 
>> and Scan.  I always have to create the document and then go to create a 
>> new fax and attach it there.
>>
>> -- 
>> Peter
>> "traveller_agr"  wrote in message 
>> news:traveller_agr.3g9lvb@DoNotSpam.com...
>>>
>>> Hi Russ, OK will have a look through and see what I can discover. Have
>>> attached a jpeg of what I get when I try to print a word doc to fax.
>>> A
>>>
>>>
>>> +-------------------------------------------------------------------+
>>> |Filename: 2bfaxed.jpg                                              |
>>> |Download: http://forums.techarena.in/attachment.php?attachmentid=7226|
>>> +-------------------------------------------------------------------+
>>>
>>> -- 
>>> traveller_agr
>>> ------------------------------------------------------------------------
>>> traveller_agr's Profile: 
>>> http://forums.techarena.in/members/traveller_agr.htm
>>> View this thread: http://forums.techarena.in/vista-print-fax/1043289.htm
>>>
>>> http://forums.techarena.in
>>>
>>
>
date: Thu, 25 Sep 2008 19:09:36 -0400   author:   Peter

Re: Sending Docs by Vista Fax stopped working   
Hold that thought.  I just realised that I can "Print to Fax" using the 
regular print option and selecting the fax as the destination.

-- 
Peter
"Russ Valentine [MVP-Outlook]"  wrote in message 
news:BDDCB268-6B5E-4D73-8F10-E038FEEE25E8@microsoft.com...
> Not the behavior a normal installation provides. You can print to the fax 
> printer from an application when WFS is installed and configured 
> correctly.
> -- 
> Russ Valentine
> [MVP-Outlook]
> "Peter"  wrote in message 
> news:%2374QR8xHJHA.1308@TK2MSFTNGP02.phx.gbl...
>> I've never been able to fax directly from Office/Word using Windows Fax 
>> and Scan.  I always have to create the document and then go to create a 
>> new fax and attach it there.
>>
>> -- 
>> Peter
>> "traveller_agr"  wrote in message 
>> news:traveller_agr.3g9lvb@DoNotSpam.com...
>>>
>>> Hi Russ, OK will have a look through and see what I can discover. Have
>>> attached a jpeg of what I get when I try to print a word doc to fax.
>>> A
>>>
>>>
>>> +-------------------------------------------------------------------+
>>> |Filename: 2bfaxed.jpg                                              |
>>> |Download: http://forums.techarena.in/attachment.php?attachmentid=7226|
>>> +-------------------------------------------------------------------+
>>>
>>> -- 
>>> traveller_agr
>>> ------------------------------------------------------------------------
>>> traveller_agr's Profile: 
>>> http://forums.techarena.in/members/traveller_agr.htm
>>> View this thread: http://forums.techarena.in/vista-print-fax/1043289.htm
>>>
>>> http://forums.techarena.in
>>>
>>
>
date: Thu, 25 Sep 2008 19:22:18 -0400   author:   Peter

Re: Sending Docs by Vista Fax stopped working   
I have confirmed that Microsoft has no repros on this issue at all. Some 
things to check:
1. You have no other instances of WFS running
2. Your %temp% folder is not full. Clear your %temp% folder and try again. 
If you get the same error, examine your %temp% folder and see if a unique 
TIF file has been created for this transmission.
-- 
Russ Valentine
[MVP-Outlook]
"traveller_agr"  wrote in message 
news:traveller_agr.3g9lvb@DoNotSpam.com...
>
> Hi Russ, OK will have a look through and see what I can discover. Have
> attached a jpeg of what I get when I try to print a word doc to fax.
> A
>
>
> +-------------------------------------------------------------------+
> |Filename: 2bfaxed.jpg                                              |
> |Download: http://forums.techarena.in/attachment.php?attachmentid=7226|
> +-------------------------------------------------------------------+
>
> -- 
> traveller_agr
> ------------------------------------------------------------------------
> traveller_agr's Profile: 
> http://forums.techarena.in/members/traveller_agr.htm
> View this thread: http://forums.techarena.in/vista-print-fax/1043289.htm
>
> http://forums.techarena.in
>
date: Wed, 1 Oct 2008 17:13:59 -0400   author:   Russ Valentine [MVP-Outlook]

Re: Sending Docs by Vista Fax stopped working   
E-mail and it would not copy.  
-- 
Ziggy


"Russ Valentine [MVP-Outlook]" wrote:

> I have confirmed that Microsoft has no repros on this issue at all. Some 
> things to check:
> 1. You have no other instances of WFS running
> 2. Your %temp% folder is not full. Clear your %temp% folder and try again. 
> If you get the same error, examine your %temp% folder and see if a unique 
> TIF file has been created for this transmission.
> -- 
> Russ Valentine
> [MVP-Outlook]
> "traveller_agr"  wrote in message 
> news:traveller_agr.3g9lvb@DoNotSpam.com...
> >
> > Hi Russ, OK will have a look through and see what I can discover. Have
> > attached a jpeg of what I get when I try to print a word doc to fax.
> > A
> >
> >
> > +-------------------------------------------------------------------+
> > |Filename: 2bfaxed.jpg                                              |
> > |Download: http://forums.techarena.in/attachment.php?attachmentid=7226|
> > +-------------------------------------------------------------------+
> >
> > -- 
> > traveller_agr
> > ------------------------------------------------------------------------
> > traveller_agr's Profile: 
> > http://forums.techarena.in/members/traveller_agr.htm
> > View this thread: http://forums.techarena.in/vista-print-fax/1043289.htm
> >
> > http://forums.techarena.in
> > 
>
date: Thu, 16 Oct 2008 10:37:02 -0700   author:   ziggy nowhere clarasome@arvig. com

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