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date: Mon, 22 Sep 2008 22:12:01 -0500,    group: microsoft.public.windows.vista.print_fax_scan        back       


Can't print to HP G55xi from Vista x64   
I have a Vista x64 machine. Vista detects my printer (HP G55xi) and I
can print OK to it. After some time passes, if I try to print again the
status just shows as "Error-Printing". If I restart the machine, the
document will print.  I have tried reinstalling the driver for the
printer, I determined Vista contains a basic driver for the printer.
After printing and waiting some, I can no longer print.

Any help would be appreciated.

Thanks


-- 
PeterSa
date: Mon, 22 Sep 2008 22:12:01 -0500   author:   PeterSa

Re: Can't print to HP G55xi from Vista x64   
Can anyone out there help me?


-- 
PeterSa
date: Tue, 23 Sep 2008 22:44:55 -0500   author:   PeterSa

Re: Can't print to HP G55xi from Vista x64   
Is this connected USB or LPT?

Either way, make sure that the Device Manager does not place the port in 
sleep mode

-- 
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"PeterSa"  wrote in message 
news:3229d397e025467daea26e16daf45bf5@nntp-gateway.com...
>
> I have a Vista x64 machine. Vista detects my printer (HP G55xi) and I
> can print OK to it. After some time passes, if I try to print again the
> status just shows as "Error-Printing". If I restart the machine, the
> document will print.  I have tried reinstalling the driver for the
> printer, I determined Vista contains a basic driver for the printer.
> After printing and waiting some, I can no longer print.
>
> Any help would be appreciated.
>
> Thanks
>
>
> -- 
> PeterSa
date: Tue, 23 Sep 2008 20:47:52 -0700   author:   Alan Morris [MSFT]

Re: Can't print to HP G55xi from Vista x64   
It is connected to the USB port. I went into Device Manager and ensured
each USB Root hub does not have the "Allow the computer to turn off to
save power" checked.


-- 
PeterSa
date: Tue, 23 Sep 2008 23:16:06 -0500   author:   PeterSa

Re: Can't print to HP G55xi from Vista x64   
So I decided to move the printer over to my WinXP machine and then share
out.  I am now able to print from my Vista machine. But I can't scan,
unless the printer is local.  So I either need to figure why I can't
print from Vista when local or scan when remote.


-- 
PeterSa
date: Wed, 24 Sep 2008 00:27:59 -0500   author:   PeterSa

Re: Can't print to HP G55xi from Vista x64   
Definately seems putting the machine into Sleep mode causes the problem.
Does anyone know how to fix this issue? After in Sleep mode document
just get stuck and you can't restart the Print Spooler.


-- 
PeterSa
date: Wed, 24 Sep 2008 09:36:03 -0500   author:   PeterSa

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