I have been searching the web/groups for an answer to this problem and have not yet found a solution that works. I have a new HP D4360 printer I am trying to install on a Toshiba Satellite laptop with their OEM version of Vista Home pre-installed. I install the HP driver (latest version from web) and it proceeds until it asks that I connect the printer to the USB port. I connect the printer and the "New Hardware found" wizard starts in the taskbar. The New Hardware wizard automatically detects and installs a USB hub that is internal to the printer. The device driver for the hub is installed properly (the USB port on the front of the printer works after install). The Vista hardware wizard then attempts to locate a driver for the printer and fails. It opens the dialog to allow me to specify where the driver can be found. Per HP's directions, I cancel this dialog and allow HP's software to discover that the printer has been connected. Their software does notice the printer is connected (dialog changes state and indicates it is communicating with the printer). However it fails to complete. After about 3 minutes, it puts up a message indicating that it cannot communicate with the printer. It seems to complete its install of software, but the printer driver is not properly installed (the device has a yellow exclamation mark in the device manager). If I open the device manager and choose to "Update driver" on the printer device, Vista works for a while and then says it cannot find a file necessary for "USB Printing Support". From my searching, this appears to be a Microsoft driver (not from HP). I have repeated this process about a dozen times (new USB cable, new printer, change order of connect/install) with the same results. I created a Restore point prior to the original install and I have been restoring back to the "clean" restore point each time before I try again. HP and Toshiba have not been able to help. Anyone run into similar problems and find a solution? Thanks... Tom
