HP Network Printer goes "offline"

HP Network Printer goes "offline"

I have an HP OJ 7310.  Been a nuisance since the first day I owned it,
but actually prints and copies fine... when it is working.

Mine is networked -- hardwired RJ45 to the router.  I got a new Vista
Ultimate laptop a few months ago.  First problem was the "head to toe"
issue that is fixed on another thread in this forum.  I still get the
the "HP CUE" failure dialog box, but that's a minor issue compared to
the following:

On the laptop, the printer periodically goes "offline", and the only
way to get it to go back online is to either reboot the printer or
logoff, logon to the laptop.  

Can't seem to find what is causing this, but it seems to occur after
the laptop has been in screensaver mode (but not always).  

My desktop never loses the printer like the laptop does.

Can someone provide a solution or some troubleshooting advice?


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date: Mon, 25 Aug 2008 04:30:48 +0530 author: kdcarver

Re: HP Network Printer goes "offline"

Disable SNMP on the ports configuration.  It sounds like the SNMP traffic is 
getting lost.

-- 
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
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This posting is provided "AS IS" with no warranties, and confers no rights.

"kdcarver"  wrote in message 
news:kdcarver.3eo77b@DoNotSpam.com...
>
> I have an HP OJ 7310.  Been a nuisance since the first day I owned it,
> but actually prints and copies fine... when it is working.
>
> Mine is networked -- hardwired RJ45 to the router.  I got a new Vista
> Ultimate laptop a few months ago.  First problem was the "head to toe"
> issue that is fixed on another thread in this forum.  I still get the
> the "HP CUE" failure dialog box, but that's a minor issue compared to
> the following:
>
> On the laptop, the printer periodically goes "offline", and the only
> way to get it to go back online is to either reboot the printer or
> logoff, logon to the laptop.
>
> Can't seem to find what is causing this, but it seems to occur after
> the laptop has been in screensaver mode (but not always).
>
> My desktop never loses the printer like the laptop does.
>
> Can someone provide a solution or some troubleshooting advice?
>
>
> -- 
> kdcarver
> ------------------------------------------------------------------------
> kdcarver's Profile: http://forums.techarena.in/members/kdcarver.htm
> View this thread: http://forums.techarena.in/vista-print-fax/1026226.htm
>
> http://forums.techarena.in
>

date: Mon, 25 Aug 2008 09:54:21 -0700 author: Alan Morris [MSFT]

Re: HP Network Printer goes "offline"

Alan,

Thanks for the reply, but SNMP is -not- enabled.  Something else is
causing the issue.

Kirk


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date: Mon, 1 Sep 2008 03:05:17 +0530 author: kdcarver

Re: HP Network Printer goes "offline"

Admin is able to print a test page with the printer, but normal users
cannot.

Any help would be appreciated.


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date: Tue, 2 Sep 2008 08:23:17 +0530 author: kdcarver

Re: HP Network Printer goes "offline"

is there any system events when the user attempts to print?


HP is typically good about writing their driver such that they do not 
attempt to write data to location to which the user does not have access.

Check under \windows\spool\printers for shd and spl files when the user is 
printing.

-- 
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"kdcarver"  wrote in message 
news:kdcarver.3f3bnb@DoNotSpam.com...
>
> Admin is able to print a test page with the printer, but normal users
> cannot.
>
> Any help would be appreciated.
>
>
> -- 
> kdcarver
> ------------------------------------------------------------------------
> kdcarver's Profile: http://forums.techarena.in/members/kdcarver.htm
> View this thread: http://forums.techarena.in/vista-print-fax/1026226.htm
>
> http://forums.techarena.in
>

date: Tue, 2 Sep 2008 12:05:34 -0700 author: Alan Morris [MSFT]

Re: HP Network Printer goes "offline"

Alan,
Thanks for the reply.

While "Online", when I try to print to the printer, and I have the
printer's job window open, you can briefly see the test print appear,
then disappear from the screen.  However, the printer never delivers the
print.

When the printer appears "Offline", when I try to print, the job
appears in the printer job list, and stays there, not printing.

I tried to access the Windows/System32/Spool/Printers directory, I have
to supply the administrator account credentials to see the contents.  I
can see an SHD and SPL file in this directory, apparently these are the
files which correspond to the print job which is stuck in the printer's
queue?

Kirk


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date: Wed, 3 Sep 2008 08:24:02 +0530 author: kdcarver