My wife bought a new HP quad core 64 bit computer and is attempting to print information on her HP P1505 printer which had been given access through a remote connection. She had previously installed the driver on the remote office server and had been able to print on her HP P1505 at home for a day. When she rebooted her computer the following day the printer icon still showed on the office terminal but all efforts to print did not work. Her office is running XP on their terminals. Any help would be appreciated.
Is she running Vists 64 bit or Vista 32 bit? Did she use System Restore to return to when it did print OK? -- Cari (MS-MVP) Printing & Imaging www.coribright.com/windows "Archquark" wrote in message news:%23j45W739IHA.4956@TK2MSFTNGP02.phx.gbl... > My wife bought a new HP quad core 64 bit computer and is attempting to > print information on her HP P1505 printer which had been given access > through a remote connection. She had previously installed the driver on > the remote office server and had been able to print on her HP P1505 at > home for a day. When she rebooted her computer the following day the > printer icon still showed on the office terminal but all efforts to print > did not work. Her office is running XP on their terminals. Any help would > be appreciated. >
She is running Vista Home Premium 64 bit. No she did not attempt to run restore. She had called HP help desk to aid in installing driver originally. They were unable to have printer work. We installed the 32 bit driver on the remote terminal using her Dell laptop and then it worked. "Cari (MS-MVP)" wrote in message news:3C4E153D-1719-43B6-B3DE-A5DF8B046289@microsoft.com... > Is she running Vists 64 bit or Vista 32 bit? Did she use System Restore > to return to when it did print OK? > -- > Cari (MS-MVP) Printing & Imaging > www.coribright.com/windows > > "Archquark" wrote in message > news:%23j45W739IHA.4956@TK2MSFTNGP02.phx.gbl... >> My wife bought a new HP quad core 64 bit computer and is attempting to >> print information on her HP P1505 printer which had been given access >> through a remote connection. She had previously installed the driver on >> the remote office server and had been able to print on her HP P1505 at >> home for a day. When she rebooted her computer the following day the >> printer icon still showed on the office terminal but all efforts to print >> did not work. Her office is running XP on their terminals. Any help would >> be appreciated. >> >
