My wife recently bought a laptop and is having trouble using hotmail. When she clicks on 'new' to compose an e-mail then 'to' the automatic loading of the addressee doesn't seem to link with her Contacts file. Instead there is a file - genuine enough in that it has a list of her contacts - but seems to be in the machine as well as the true Contacts file. This other file needs to be removed but I cannot find any means of deleting it - the l names in it don't seem to have a way to be deleted individually and I simply cannot trace the file anywhere to allow me to delete it as a whole. I have tried the things I know about - 'Search' and looking in all the places I think it might be. The only identification I can trace is the web address when it is on screen. This is http://by128w.bay128.mail.live.com/mail/EditMessageLight.aspx?n=1142212085. Can anyone help us with this problem? I could solve it by using the recovery disc and starting all over again but only want to do this if there is no alternative. All and any advice would be appreciated. Thank you. Mick
Wrong newsgroup. This newsgroup only supports the Windows Mail email program. Click on the following link for the newsgroup that handles Hotmail issues: http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.msn.discussion -- Gary VanderMolen, MS-MVP (Mail) "Mick M" wrote in message news:86F612E8-D1C3-4DDE-B220-B4AA485A8704@microsoft.com... > My wife recently bought a laptop and is having trouble using hotmail. When > she clicks on 'new' to compose an e-mail then 'to' the automatic loading of > the addressee doesn't seem to link with her Contacts file. Instead there is a > file - genuine enough in that it has a list of her contacts - but seems to be > in the machine as well as the true Contacts file. > > This other file needs to be removed but I cannot find any means of deleting > it - the l names in it don't seem to have a way to be deleted individually > and I simply cannot trace the file anywhere to allow me to delete it as a > whole. I have tried the things I know about - 'Search' and looking in all the > places I think it might be. The only identification I can trace is the web > address when it is on screen. This is > > http://by128w.bay128.mail.live.com/mail/EditMessageLight.aspx?n=1142212085. > > Can anyone help us with this problem? I could solve it by using the recovery > disc and starting all over again but only want to do this if there is no > alternative. > > All and any advice would be appreciated. > > Thank you. > > Mick
"Mick M" wrote in message news:86F612E8-D1C3-4DDE-B220-B4AA485A8704@microsoft.com... > My wife recently bought a laptop and is having trouble using hotmail. When > she clicks on 'new' to compose an e-mail then 'to' the automatic loading > of > the addressee doesn't seem to link with her Contacts file. Instead there > is a > file - genuine enough in that it has a list of her contacts - but seems to > be > in the machine as well as the true Contacts file. > > This other file needs to be removed but I cannot find any means of > deleting > it - the l names in it don't seem to have a way to be deleted individually > and I simply cannot trace the file anywhere to allow me to delete it as a > whole. I have tried the things I know about - 'Search' and looking in all > the > places I think it might be. The only identification I can trace is the web > address when it is on screen. This is > > http://by128w.bay128.mail.live.com/mail/EditMessageLight.aspx?n=1142212085. > > Can anyone help us with this problem? I could solve it by using the > recovery > disc and starting all over again but only want to do this if there is no > alternative. > > All and any advice would be appreciated. > > Thank you. > > Mick If I remember correctly, Hotmail stores a copy of the contacts file on the Hotmail server - in other words, not on your machine. It's likely to be a copy of the contacts file you were trying to use some time in the past, not the one you are trying to use now
Hello Robert, Appreciate the comment. What you say is fitting in with the way my thinking is on the matter. Grateful for the help. I am now going to re-post elsewhere as advised. Mick. "robertmiles@bellsouthNOSPAM.net" wrote: > > "Mick M" wrote in message > news:86F612E8-D1C3-4DDE-B220-B4AA485A8704@microsoft.com... > > My wife recently bought a laptop and is having trouble using hotmail. When > > she clicks on 'new' to compose an e-mail then 'to' the automatic loading > > of > > the addressee doesn't seem to link with her Contacts file. Instead there > > is a > > file - genuine enough in that it has a list of her contacts - but seems to > > be > > in the machine as well as the true Contacts file. > > > > This other file needs to be removed but I cannot find any means of > > deleting > > it - the l names in it don't seem to have a way to be deleted individually > > and I simply cannot trace the file anywhere to allow me to delete it as a > > whole. I have tried the things I know about - 'Search' and looking in all > > the > > places I think it might be. The only identification I can trace is the web > > address when it is on screen. This is > > > > http://by128w.bay128.mail.live.com/mail/EditMessageLight.aspx?n=1142212085. > > > > Can anyone help us with this problem? I could solve it by using the > > recovery > > disc and starting all over again but only want to do this if there is no > > alternative. > > > > All and any advice would be appreciated. > > > > Thank you. > > > > Mick > > If I remember correctly, Hotmail stores a copy of the contacts file > on the Hotmail server - in other words, not on your machine. > It's likely to be a copy of the contacts file you were trying to use > some time in the past, not the one you are trying to use now > > >
