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date: Thu, 25 Sep 2008 18:20:35 -0100,
group: microsoft.public.windows.vista.hardware_devices
back
DVD Drive Disappeared after I did some Maintenance
Hello everyone,
After I did some cleanup & maintenance, my Vista (Business) computer could
no longer see my DVD/CD-ROM drive.
The "device manager" utility gives me this error message (even after trying
to update the driver):
"A driver (service) for this device has been disabled. An alternate driver
may be providing this functionality. (Code 32)"
The cleanup & maintenance that I did was: Uninstall a program that
calibrates the monitor (HP display assistant), updated my Flash player,
uninstalled a Dell printer driver, and run a virus check.
Thanks for your time and for any help you can provide.
Peter
=============
Here's what I tried
=============
* I looked at all the disabled services in the "services console". I don't
see how those services can affect the DVD drive. The disabled services are:
"DNS client", "Internet Connection Sharing (ICS)", "Net TCP Port Sharing
Service", "Routing and Remote Access", "Virtual Studio 2008 Remote
Debugger".
* I tried the "system restore" but it had no effect.
==============
System Information
==============
* The drive is an "ATAPI DVD C DH48C2S"
* I am running Windows Vista Business on an HP workstation
date: Thu, 25 Sep 2008 18:20:35 -0100
author: bagassa
Re: DVD Drive Disappeared after I did some Maintenance
Hi,
Try the steps outlined here:
http://support.microsoft.com/kb/929461
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com
"bagassa" wrote in message
news:%23D0VCwoHJHA.2860@TK2MSFTNGP06.phx.gbl...
> Hello everyone,
>
> After I did some cleanup & maintenance, my Vista (Business) computer could
> no longer see my DVD/CD-ROM drive.
>
> The "device manager" utility gives me this error message (even after
> trying to update the driver):
>
> "A driver (service) for this device has been disabled. An alternate
> driver may be providing this functionality. (Code 32)"
>
> The cleanup & maintenance that I did was: Uninstall a program that
> calibrates the monitor (HP display assistant), updated my Flash player,
> uninstalled a Dell printer driver, and run a virus check.
>
> Thanks for your time and for any help you can provide.
>
> Peter
>
>
> =============
> Here's what I tried
> =============
> * I looked at all the disabled services in the "services console". I
> don't see how those services can affect the DVD drive. The disabled
> services are: "DNS client", "Internet Connection Sharing (ICS)", "Net TCP
> Port Sharing Service", "Routing and Remote Access", "Virtual Studio 2008
> Remote Debugger".
> * I tried the "system restore" but it had no effect.
> ==============
> System Information
> ==============
> * The drive is an "ATAPI DVD C DH48C2S"
> * I am running Windows Vista Business on an HP workstation
>
>
date: Thu, 25 Sep 2008 06:30:22 -0400
author: Rick Rogers
Re: DVD Drive Disappeared after I did some Maintenance
go to device manager and un install the dvd drive.
- Click the *Start* button, type *regedit* in the *Start Search* box,
and then click *regedit* in the *Programs* list.
- In the *User Account Control* window, type your password or click
*Continue*.
- In Registry Editor, expand the following registry path:
*HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class*
-
- Under *Class*, click *{4D36E965-E325-11CE-BFC1-08002BE10318}*.
- In the right pane, right-click *UpperFilters*, and then click
*Delete*.
- Click *Yes* when prompted to delete the registry value.
- In the right pane, right-click *LowerFilters*, and then click
*Delete*.
- Click *Yes* when prompted to delete the registry value.
- Quit Registry Editor by clicking *Exit* on the *File* menu.
- Restart the computer.
--
dinesh
date: Thu, 25 Sep 2008 07:00:39 -0500
author: dinesh
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