::Okay, I am hoping someone in this forum might be able to give me a
little computer help. I am at my wits end. I have an Acer Aspire 3100
Laptop with the Windows Vista OS, AMD Sempron processor, 80 GB HD, 512
MB DDR2 (I can’t give any other info due to the fact that I can’t use
the computer at present and don’t have any of the paperwork because I am
currently out of the country); I’ve had it about 8 months and have only
had minimal problems. However, the other day I turned it on to download
photos from my cell phone to the computer, but when it turned on the
cursor was frozen in the middle of the screen. I allowed it to sit for a
few more minutes thinking maybe I didn’t let it boot up completely, but
it never unfroze. I tried to use the keyboard to maneuver a restart with
CTRL+ALT+DEL but the keyboard didn’t respond either. So I just turned it
off using the power switch. I let it sit for a while and then tried a
reboot. This time it worked. I thought I would attempt some
troubleshooting so I did a disc cleanup and scheduled a scan disc to be
completed on restart. Then I began the AVG virus scanner (which has been
installed on the computer for over 2 months and not given me a problem)
and a few minutes into the scan the whole computer locked up again (not
just a program “not responding”). I let it sit about 15 minutes hoping
it would unlock, but it didn’t. The cursor was frozen in the middle of
the screen and the keyboard was not responding again. I turned it off by
the power switch and let it sit for about an hour. When I turned it back
on the scan disc I had scheduled began running and when the system
restarted everything worked again, but then I needed to leave so I put
the computer to sleep and brought it with me. When I turned the computer
back on a few hours later everything seemed to be working. I began
working on a project and maybe 20-30 minutes into the project, the
computer completely locked up again, cursor in the middle and no
keyboard function. I did notice that the laptop was running a little hot
at that point and from then on I have kept it in the coolest place
possible and keep my house fan blowing on it as well. ::

::I am generally pretty good at troubleshooting if I can maneuver but I
can’t do anything. The last things I did on the computer on the days
right before it stopped working properly were download photos from my
cell phone, help a friend of mine create a Skype account (Skype was
already installed on the computer for about 2 months and working fine
before I created the account) and authorize a windows update which had
downloaded and was ready to install. I have attempted to start it in
safe mode, but even at the bios point I have no keyboard function. I
have attempted pressing the FN F7 touch pad on/off button thinking maybe
that could be the problem to no avail. I have also tried using an
external USB mouse thinking maybe the touchpad is fault, again to no
avail.::

:: At this point when I turn the computer on the Acer logo displays and
then it takes me to a bios screen that says that Windows Error
Recovery-windows failed to start…it defaults to run Startup Repair and I
can’t change the selection because the keyboard will not work. So the
computer runs the Startup Repair wizard which then asks if I want to
restore using System Restore. Again, I am not able to select Restore
because neither the keyboard nor the mouse are working. I can go no
further than that screen and once more am forced to turn the computer
off by the power switch. I don’t know what is wrong, what caused it to
go wrong or how to fix it.::

::I have spent a good portion of the past 2 days online on a friends
computer trying to find out more information about what the problem
might be or what the solution is, but I just keep coming up with
articles like “your mouse batteries are dead” (which they aren’t,
because my mouse is a touchpad) and “use the keyboard to…” (I can’t
because the keyboard is not working) and many other rather unhelpful
‘solutions’. I am at a complete loss and don’t know what to do. I would
like to try to fix it on my own as I am on a very tight budget and would
prefer to not have to spend money unnecessarily. Does anyone have a
legitimate solution to this problem? Thanks in advance for your help.::


-- 
GirlFriday
Posted via http://www.vistaheads.com

This looks like a problem with the hardware in the 3100. If you have a 
current warranty you should return the laptop for diagnosis and repair.

If no warranty is current, it may not be economic to repair. You should be 
able to remove the disk and connect it to a USB adapter and recover your 
data to another machine.



"GirlFriday"  wrote in 
message news:GirlFriday.39pcs3@no-mx.forums.vistaheads.com...
>
> ::Okay, I am hoping someone in this forum might be able to give me a
> little computer help. I am at my wits end. I have an Acer Aspire 3100
> Laptop with the Windows Vista OS, AMD Sempron processor, 80 GB HD, 512
> MB DDR2 (I can't give any other info due to the fact that I can't use
> the computer at present and don't have any of the paperwork because I am
> currently out of the country); I've had it about 8 months and have only
> had minimal problems. However, the other day I turned it on to download
> photos from my cell phone to the computer, but when it turned on the
> cursor was frozen in the middle of the screen. I allowed it to sit for a
> few more minutes thinking maybe I didn't let it boot up completely, but
> it never unfroze. I tried to use the keyboard to maneuver a restart with
> CTRL+ALT+DEL but the keyboard didn't respond either. So I just turned it
> off using the power switch. I let it sit for a while and then tried a
> reboot. This time it worked. I thought I would attempt some
> troubleshooting so I did a disc cleanup and scheduled a scan disc to be
> completed on restart. Then I began the AVG virus scanner (which has been
> installed on the computer for over 2 months and not given me a problem)
> and a few minutes into the scan the whole computer locked up again (not
> just a program "not responding"). I let it sit about 15 minutes hoping
> it would unlock, but it didn't. The cursor was frozen in the middle of
> the screen and the keyboard was not responding again. I turned it off by
> the power switch and let it sit for about an hour. When I turned it back
> on the scan disc I had scheduled began running and when the system
> restarted everything worked again, but then I needed to leave so I put
> the computer to sleep and brought it with me. When I turned the computer
> back on a few hours later everything seemed to be working. I began
> working on a project and maybe 20-30 minutes into the project, the
> computer completely locked up again, cursor in the middle and no
> keyboard function. I did notice that the laptop was running a little hot
> at that point and from then on I have kept it in the coolest place
> possible and keep my house fan blowing on it as well. ::
>
> ::I am generally pretty good at troubleshooting if I can maneuver but I
> can't do anything. The last things I did on the computer on the days
> right before it stopped working properly were download photos from my
> cell phone, help a friend of mine create a Skype account (Skype was
> already installed on the computer for about 2 months and working fine
> before I created the account) and authorize a windows update which had
> downloaded and was ready to install. I have attempted to start it in
> safe mode, but even at the bios point I have no keyboard function. I
> have attempted pressing the FN F7 touch pad on/off button thinking maybe
> that could be the problem to no avail. I have also tried using an
> external USB mouse thinking maybe the touchpad is fault, again to no
> avail.::
>
> :: At this point when I turn the computer on the Acer logo displays and
> then it takes me to a bios screen that says that Windows Error
> Recovery-windows failed to start.it defaults to run Startup Repair and I
> can't change the selection because the keyboard will not work. So the
> computer runs the Startup Repair wizard which then asks if I want to
> restore using System Restore. Again, I am not able to select Restore
> because neither the keyboard nor the mouse are working. I can go no
> further than that screen and once more am forced to turn the computer
> off by the power switch. I don't know what is wrong, what caused it to
> go wrong or how to fix it.::
>
> ::I have spent a good portion of the past 2 days online on a friends
> computer trying to find out more information about what the problem
> might be or what the solution is, but I just keep coming up with
> articles like "your mouse batteries are dead" (which they aren't,
> because my mouse is a touchpad) and "use the keyboard to." (I can't
> because the keyboard is not working) and many other rather unhelpful
> 'solutions'. I am at a complete loss and don't know what to do. I would
> like to try to fix it on my own as I am on a very tight budget and would
> prefer to not have to spend money unnecessarily. Does anyone have a
> legitimate solution to this problem? Thanks in advance for your help.::
>
>
> -- 
> GirlFriday
> Posted via http://www.vistaheads.com
>

If you can manage to boot up again here are some things you can try.

Run sfc /scannow.
http://support.microsoft.com/kb/929833

Uninstall the windows update you mentioned.

From Device Manger uninstall the mouse and keyboard, reboot and allow them 
to reinstall.

Before AVG were you using Norton or McAfee? They leave bits behind that can 
screw things up.

Which firewall are you running?

Which anti-spyware program(s)?

There are some that don't play nice with Vista.



"GirlFriday"  wrote in 
message news:GirlFriday.39pcs3@no-mx.forums.vistaheads.com...
>
> ::Okay, I am hoping someone in this forum might be able to give me a
> little computer help. I am at my wits end. I have an Acer Aspire 3100
> Laptop with the Windows Vista OS, AMD Sempron processor, 80 GB HD, 512
> MB DDR2 (I can’t give any other info due to the fact that I can’t use
> the computer at present and don’t have any of the paperwork because I am
> currently out of the country); I’ve had it about 8 months and have only
> had minimal problems. However, the other day I turned it on to download
> photos from my cell phone to the computer, but when it turned on the
> cursor was frozen in the middle of the screen. I allowed it to sit for a
> few more minutes thinking maybe I didn’t let it boot up completely, but
> it never unfroze. I tried to use the keyboard to maneuver a restart with
> CTRL+ALT+DEL but the keyboard didn’t respond either. So I just turned it
> off using the power switch. I let it sit for a while and then tried a
> reboot. This time it worked. I thought I would attempt some
> troubleshooting so I did a disc cleanup and scheduled a scan disc to be
> completed on restart. Then I began the AVG virus scanner (which has been
> installed on the computer for over 2 months and not given me a problem)
> and a few minutes into the scan the whole computer locked up again (not
> just a program “not responding”). I let it sit about 15 minutes hoping
> it would unlock, but it didn’t. The cursor was frozen in the middle of
> the screen and the keyboard was not responding again. I turned it off by
> the power switch and let it sit for about an hour. When I turned it back
> on the scan disc I had scheduled began running and when the system
> restarted everything worked again, but then I needed to leave so I put
> the computer to sleep and brought it with me. When I turned the computer
> back on a few hours later everything seemed to be working. I began
> working on a project and maybe 20-30 minutes into the project, the
> computer completely locked up again, cursor in the middle and no
> keyboard function. I did notice that the laptop was running a little hot
> at that point and from then on I have kept it in the coolest place
> possible and keep my house fan blowing on it as well. ::
>
> ::I am generally pretty good at troubleshooting if I can maneuver but I
> can’t do anything. The last things I did on the computer on the days
> right before it stopped working properly were download photos from my
> cell phone, help a friend of mine create a Skype account (Skype was
> already installed on the computer for about 2 months and working fine
> before I created the account) and authorize a windows update which had
> downloaded and was ready to install. I have attempted to start it in
> safe mode, but even at the bios point I have no keyboard function. I
> have attempted pressing the FN F7 touch pad on/off button thinking maybe
> that could be the problem to no avail. I have also tried using an
> external USB mouse thinking maybe the touchpad is fault, again to no
> avail.::
>
> :: At this point when I turn the computer on the Acer logo displays and
> then it takes me to a bios screen that says that Windows Error
> Recovery-windows failed to start…it defaults to run Startup Repair and I
> can’t change the selection because the keyboard will not work. So the
> computer runs the Startup Repair wizard which then asks if I want to
> restore using System Restore. Again, I am not able to select Restore
> because neither the keyboard nor the mouse are working. I can go no
> further than that screen and once more am forced to turn the computer
> off by the power switch. I don’t know what is wrong, what caused it to
> go wrong or how to fix it.::
>
> ::I have spent a good portion of the past 2 days online on a friends
> computer trying to find out more information about what the problem
> might be or what the solution is, but I just keep coming up with
> articles like “your mouse batteries are dead” (which they aren’t,
> because my mouse is a touchpad) and “use the keyboard to…” (I can’t
> because the keyboard is not working) and many other rather unhelpful
> ‘solutions’. I am at a complete loss and don’t know what to do. I would
> like to try to fix it on my own as I am on a very tight budget and would
> prefer to not have to spend money unnecessarily. Does anyone have a
> legitimate solution to this problem? Thanks in advance for your help.::
>
>
> -- 
> GirlFriday
> Posted via http://www.vistaheads.com
>

I sell and repair Acer laptops, and it sounds like you have tried
everything possible to sort out the problem, if you cannot turn on the
touchpad using the FN + F7 keys, you are not going to be able to solve
the problem and as you have already indicated that you have only had the
laptop for about 8+ months, it is still under warranty and you should
get it logged into an Acer repair centre as soon as possible, all you
need is the serial number from the bottom of the laptop and the proof of
purchase.


-- 
drumroragh
Posted via http://www.vistaheads.com

I own a hp pavilion dv2000 with Windows Vista and I've been experiencing some 
of the same problems. First of all, sometimes when I log into windows, my 
screen is totally white and blank. On top of that, my keyboard and mouse also 
stopped working. I don't know what to do, I tried doing some system restore, 
but that still didn't solve the problem. My conclusion is that WINDOWS VISTA 
SUCKS. -.-'' sorry, but I've experienced numerous problems with Windows Vista 
and I think its just a whole load of bull_ _ _ _  ;; you fill in the blanks 
....*sigh* Can anybody please direct me in some sort of direction, on which 
way I should deal with this problem. Thanks. 

"Dominic Payer" wrote:

> This looks like a problem with the hardware in the 3100. If you have a 
> current warranty you should return the laptop for diagnosis and repair.
> 
> If no warranty is current, it may not be economic to repair. You should be 
> able to remove the disk and connect it to a USB adapter and recover your 
> data to another machine.
> 
> 
> 
> "GirlFriday"  wrote in 
> message news:GirlFriday.39pcs3@no-mx.forums.vistaheads.com...
> >
> > ::Okay, I am hoping someone in this forum might be able to give me a
> > little computer help. I am at my wits end. I have an Acer Aspire 3100
> > Laptop with the Windows Vista OS, AMD Sempron processor, 80 GB HD, 512
> > MB DDR2 (I can't give any other info due to the fact that I can't use
> > the computer at present and don't have any of the paperwork because I am
> > currently out of the country); I've had it about 8 months and have only
> > had minimal problems. However, the other day I turned it on to download
> > photos from my cell phone to the computer, but when it turned on the
> > cursor was frozen in the middle of the screen. I allowed it to sit for a
> > few more minutes thinking maybe I didn't let it boot up completely, but
> > it never unfroze. I tried to use the keyboard to maneuver a restart with
> > CTRL+ALT+DEL but the keyboard didn't respond either. So I just turned it
> > off using the power switch. I let it sit for a while and then tried a
> > reboot. This time it worked. I thought I would attempt some
> > troubleshooting so I did a disc cleanup and scheduled a scan disc to be
> > completed on restart. Then I began the AVG virus scanner (which has been
> > installed on the computer for over 2 months and not given me a problem)
> > and a few minutes into the scan the whole computer locked up again (not
> > just a program "not responding"). I let it sit about 15 minutes hoping
> > it would unlock, but it didn't. The cursor was frozen in the middle of
> > the screen and the keyboard was not responding again. I turned it off by
> > the power switch and let it sit for about an hour. When I turned it back
> > on the scan disc I had scheduled began running and when the system
> > restarted everything worked again, but then I needed to leave so I put
> > the computer to sleep and brought it with me. When I turned the computer
> > back on a few hours later everything seemed to be working. I began
> > working on a project and maybe 20-30 minutes into the project, the
> > computer completely locked up again, cursor in the middle and no
> > keyboard function. I did notice that the laptop was running a little hot
> > at that point and from then on I have kept it in the coolest place
> > possible and keep my house fan blowing on it as well. ::
> >
> > ::I am generally pretty good at troubleshooting if I can maneuver but I
> > can't do anything. The last things I did on the computer on the days
> > right before it stopped working properly were download photos from my
> > cell phone, help a friend of mine create a Skype account (Skype was
> > already installed on the computer for about 2 months and working fine
> > before I created the account) and authorize a windows update which had
> > downloaded and was ready to install. I have attempted to start it in
> > safe mode, but even at the bios point I have no keyboard function. I
> > have attempted pressing the FN F7 touch pad on/off button thinking maybe
> > that could be the problem to no avail. I have also tried using an
> > external USB mouse thinking maybe the touchpad is fault, again to no
> > avail.::
> >
> > :: At this point when I turn the computer on the Acer logo displays and
> > then it takes me to a bios screen that says that Windows Error
> > Recovery-windows failed to start.it defaults to run Startup Repair and I
> > can't change the selection because the keyboard will not work. So the
> > computer runs the Startup Repair wizard which then asks if I want to
> > restore using System Restore. Again, I am not able to select Restore
> > because neither the keyboard nor the mouse are working. I can go no
> > further than that screen and once more am forced to turn the computer
> > off by the power switch. I don't know what is wrong, what caused it to
> > go wrong or how to fix it.::
> >
> > ::I have spent a good portion of the past 2 days online on a friends
> > computer trying to find out more information about what the problem
> > might be or what the solution is, but I just keep coming up with
> > articles like "your mouse batteries are dead" (which they aren't,
> > because my mouse is a touchpad) and "use the keyboard to." (I can't
> > because the keyboard is not working) and many other rather unhelpful
> > 'solutions'. I am at a complete loss and don't know what to do. I would
> > like to try to fix it on my own as I am on a very tight budget and would
> > prefer to not have to spend money unnecessarily. Does anyone have a
> > legitimate solution to this problem? Thanks in advance for your help.::
> >
> >
> > -- 
> > GirlFriday
> > Posted via http://www.vistaheads.com
> > 
>

It looks like a hardware problem, but i agree with you 100%, Vista is
the biggest piece of S**t that has ever come out of the USA, no wonder
Bill Gates is stepping down, i wouldn't want to be associated with Vista
either.

I would suggest that you check out HP's site and download all see if it
is possible to step the operating system back to Windows XP


-- 
drumroragh
Posted via http://www.vistaheads.com

Did you ever sort out the problem with your Acer Aspire 3100, i have an
Aspire 3000 that has a damaged screen but the motherboard is perfect and
should fit if you are interested.


-- 
drumroragh
Posted via http://www.vistaheads.com

I know this thread was a while back, but i just wanted to say that I have the 
same problem right now and it is not a hardware issue. I loaded Vista PE and 
everything worked fine, I just don't know what the problem is on my current 
laptop.

"GirlFriday"  wrote in message 
news:GirlFriday.39pcs3@no-mx.forums.vistaheads.com...
>
> ::Okay, I am hoping someone in this forum might be able to give me a
> little computer help. I am at my wits end. I have an Acer Aspire 3100
> Laptop with the Windows Vista OS, AMD Sempron processor, 80 GB HD, 512
> MB DDR2 (I can’t give any other info due to the fact that I can’t use
> the computer at present and don’t have any of the paperwork because I am
> currently out of the country); I’ve had it about 8 months and have only
> had minimal problems. However, the other day I turned it on to download
> photos from my cell phone to the computer, but when it turned on the
> cursor was frozen in the middle of the screen. I allowed it to sit for a
> few more minutes thinking maybe I didn’t let it boot up completely, but
> it never unfroze. I tried to use the keyboard to maneuver a restart with
> CTRL+ALT+DEL but the keyboard didn’t respond either. So I just turned it
> off using the power switch. I let it sit for a while and then tried a
> reboot. This time it worked. I thought I would attempt some
> troubleshooting so I did a disc cleanup and scheduled a scan disc to be
> completed on restart. Then I began the AVG virus scanner (which has been
> installed on the computer for over 2 months and not given me a problem)
> and a few minutes into the scan the whole computer locked up again (not
> just a program “not responding”). I let it sit about 15 minutes hoping
> it would unlock, but it didn’t. The cursor was frozen in the middle of
> the screen and the keyboard was not responding again. I turned it off by
> the power switch and let it sit for about an hour. When I turned it back
> on the scan disc I had scheduled began running and when the system
> restarted everything worked again, but then I needed to leave so I put
> the computer to sleep and brought it with me. When I turned the computer
> back on a few hours later everything seemed to be working. I began
> working on a project and maybe 20-30 minutes into the project, the
> computer completely locked up again, cursor in the middle and no
> keyboard function. I did notice that the laptop was running a little hot
> at that point and from then on I have kept it in the coolest place
> possible and keep my house fan blowing on it as well. ::
>
> ::I am generally pretty good at troubleshooting if I can maneuver but I
> can’t do anything. The last things I did on the computer on the days
> right before it stopped working properly were download photos from my
> cell phone, help a friend of mine create a Skype account (Skype was
> already installed on the computer for about 2 months and working fine
> before I created the account) and authorize a windows update which had
> downloaded and was ready to install. I have attempted to start it in
> safe mode, but even at the bios point I have no keyboard function. I
> have attempted pressing the FN F7 touch pad on/off button thinking maybe
> that could be the problem to no avail. I have also tried using an
> external USB mouse thinking maybe the touchpad is fault, again to no
> avail.::
>
> :: At this point when I turn the computer on the Acer logo displays and
> then it takes me to a bios screen that says that Windows Error
> Recovery-windows failed to start…it defaults to run Startup Repair and I
> can’t change the selection because the keyboard will not work. So the
> computer runs the Startup Repair wizard which then asks if I want to
> restore using System Restore. Again, I am not able to select Restore
> because neither the keyboard nor the mouse are working. I can go no
> further than that screen and once more am forced to turn the computer
> off by the power switch. I don’t know what is wrong, what caused it to
> go wrong or how to fix it.::
>
> ::I have spent a good portion of the past 2 days online on a friends
> computer trying to find out more information about what the problem
> might be or what the solution is, but I just keep coming up with
> articles like “your mouse batteries are dead” (which they aren’t,
> because my mouse is a touchpad) and “use the keyboard to…” (I can’t
> because the keyboard is not working) and many other rather unhelpful
> ‘solutions’. I am at a complete loss and don’t know what to do. I would
> like to try to fix it on my own as I am on a very tight budget and would
> prefer to not have to spend money unnecessarily. Does anyone have a
> legitimate solution to this problem? Thanks in advance for your help.::
>
>
> -- 
> GirlFriday
> Posted via http://www.vistaheads.com
>




cud it be ur laptop is overheating? u said when u moved it, it seemed ok, but felt hot before. 
idk where the fan on that model is, but a lot of laptops have the fan on bottom, which is ghey 
for using it on anything other than a completely flat surface (ie not bed/lap etc)

-- 
Q9450 OC'd 3.8GHz
4x 2GB 1066Mhz RAM 1:1
9800GX2 1GB OC'd 680core/1060mem
1TB SpinPoint HDD
350GB secondary HDD
2x 22" HP w2207h
TrackIR
G15 keyboard
Logitech G9 Laser Mouse
MS ForceFeedBack 2 Joystick

I have a Acer Aspire 3620 I've had for about 2 years running winxp.
McAfee just ran a scan and then my keyboard just quit, I did not have my
battery in so I unpluged it, when I turned it back on I got a message
saying I had a new internet connection and did I want to accept it. I
clicked no, my keyboard then worked......something is going
on.....:confused:


-- 
lubster
Posted via http://www.vistaheads.com

Acer has a known bug, in my opinion. 
Acer tech support helped me.
I have a Aspire 3100 which locked up,TOTALLY.
Motherboard was NOT FRIED.
Here is what you do:
UNPLUG POWER SUPPLY.
REMOVE BATTERY.
HOLD DOWN POWER BUTTON FOR ONE MINUTE.
DO NOT PUT IN BATTERY.
PLUG IN AND REBOOT.
I HAD TO HIT THE WINDOWS KEY FIRST, THEN EVERYHING CAME BACK.
I am using the Aspire now as I type and have had no repeat problems.

"GirlFriday" wrote:

> 
> ::Okay, I am hoping someone in this forum might be able to give me a
> little computer help. I am at my wits end. I have an Acer Aspire 3100
> Laptop with the Windows Vista OS, AMD Sempron processor, 80 GB HD, 512
> MB DDR2 (I can’t give any other info due to the fact that I can’t use
> the computer at present and don’t have any of the paperwork because I am
> currently out of the country); I’ve had it about 8 months and have only
> had minimal problems. However, the other day I turned it on to download
> photos from my cell phone to the computer, but when it turned on the
> cursor was frozen in the middle of the screen. I allowed it to sit for a
> few more minutes thinking maybe I didn’t let it boot up completely, but
> it never unfroze. I tried to use the keyboard to maneuver a restart with
> CTRL+ALT+DEL but the keyboard didn’t respond either. So I just turned it
> off using the power switch. I let it sit for a while and then tried a
> reboot. This time it worked. I thought I would attempt some
> troubleshooting so I did a disc cleanup and scheduled a scan disc to be
> completed on restart. Then I began the AVG virus scanner (which has been
> installed on the computer for over 2 months and not given me a problem)
> and a few minutes into the scan the whole computer locked up again (not
> just a program “not responding”). I let it sit about 15 minutes hoping
> it would unlock, but it didn’t. The cursor was frozen in the middle of
> the screen and the keyboard was not responding again. I turned it off by
> the power switch and let it sit for about an hour. When I turned it back
> on the scan disc I had scheduled began running and when the system
> restarted everything worked again, but then I needed to leave so I put
> the computer to sleep and brought it with me. When I turned the computer
> back on a few hours later everything seemed to be working. I began
> working on a project and maybe 20-30 minutes into the project, the
> computer completely locked up again, cursor in the middle and no
> keyboard function. I did notice that the laptop was running a little hot
> at that point and from then on I have kept it in the coolest place
> possible and keep my house fan blowing on it as well. ::
> 
> ::I am generally pretty good at troubleshooting if I can maneuver but I
> can’t do anything. The last things I did on the computer on the days
> right before it stopped working properly were download photos from my
> cell phone, help a friend of mine create a Skype account (Skype was
> already installed on the computer for about 2 months and working fine
> before I created the account) and authorize a windows update which had
> downloaded and was ready to install. I have attempted to start it in
> safe mode, but even at the bios point I have no keyboard function. I
> have attempted pressing the FN F7 touch pad on/off button thinking maybe
> that could be the problem to no avail. I have also tried using an
> external USB mouse thinking maybe the touchpad is fault, again to no
> avail.::
> 
> :: At this point when I turn the computer on the Acer logo displays and
> then it takes me to a bios screen that says that Windows Error
> Recovery-windows failed to start…it defaults to run Startup Repair and I
> can’t change the selection because the keyboard will not work. So the
> computer runs the Startup Repair wizard which then asks if I want to
> restore using System Restore. Again, I am not able to select Restore
> because neither the keyboard nor the mouse are working. I can go no
> further than that screen and once more am forced to turn the computer
> off by the power switch. I don’t know what is wrong, what caused it to
> go wrong or how to fix it.::
> 
> ::I have spent a good portion of the past 2 days online on a friends
> computer trying to find out more information about what the problem
> might be or what the solution is, but I just keep coming up with
> articles like “your mouse batteries are dead” (which they aren’t,
> because my mouse is a touchpad) and “use the keyboard to…” (I can’t
> because the keyboard is not working) and many other rather unhelpful
> ‘solutions’. I am at a complete loss and don’t know what to do. I would
> like to try to fix it on my own as I am on a very tight budget and would
> prefer to not have to spend money unnecessarily. Does anyone have a
> legitimate solution to this problem? Thanks in advance for your help.::
> 
> 
> -- 
> GirlFriday
> Posted via http://www.vistaheads.com
> 
>

I am having what seems to be a similar problem with my Acer Aspire 5102
Here is what happened- please help if possible:
A few months ago-I had issues with the computer shutting down out of
nowhere- Long story-short, the remnants of CompUSA (extended warranty)
replaced the Hard drive and it didn't solve- then they replaced the
motherboard which did fix.  It has been fine with no reoccurences for
the past 4-5 mos.
Yesterday- I was putting my memorystick (duo w/ adaptor) in the
multifunction reader, and it wasn't reading some of the photos on the
stick.  I took it out and put it back in a few times...until one time
the computer froze white screen.  I hard reset- and when it disk checked
and came back up- the keyboard and mouse are completely dead.  It seems
to be working fine otherwise- luckily I have foldershare on it so when I
connected a hard cat5 internet connection- it started syncing so I can
ensure retrieval of any files I need...  But I can't make the mouse or
keyboard work at all.
I tried to put the memory stick in again a few minutes ago- and it shut
down like a hard power button reset- when the stick started to go in...
When it restarted again- the memory stick went in fine and prompted for
program usage- but still no keyboard or mouse functionality.
The NIC slot works fine-as well as the hard network connection- but I
haven' seen the USB ports work yet.
If it matters-my pc is Vista Capable but running XP- but I am still
potentially blaming Vista for this.
Please help-

bushwacker75;1053258 Wrote: 
> Acer has a known bug, in my opinion.
> Acer tech support helped me.
> I have a Aspire 3100 which locked up,TOTALLY.
> Motherboard was NOT FRIED.
> Here is what you do:
> UNPLUG POWER SUPPLY.
> REMOVE BATTERY.
> HOLD DOWN POWER BUTTON FOR ONE MINUTE.
> DO NOT PUT IN BATTERY.
> PLUG IN AND REBOOT.
> I HAD TO HIT THE WINDOWS KEY FIRST, THEN EVERYHING CAME BACK.
> I am using the Aspire now as I type and have had no repeat problems.
> 
> "GirlFriday" wrote:
> 
> >
> > ::Okay, I am hoping someone in this forum might be able to give me a
> > little computer help. I am at my wits end. I have an Acer Aspire 3100
> > Laptop with the Windows Vista OS, AMD Sempron processor, 80 GB HD,
> 512
> > MB DDR2 (I can’t give any other info due to the fact that I can’t
> use
> > the computer at present and don’t have any of the paperwork because
> I am
> > currently out of the country); I’ve had it about 8 months and have
> only
> > had minimal problems. However, the other day I turned it on to
> download
> > photos from my cell phone to the computer, but when it turned on the
> > cursor was frozen in the middle of the screen. I allowed it to sit
> for a
> > few more minutes thinking maybe I didn’t let it boot up completely,
> but
> > it never unfroze. I tried to use the keyboard to maneuver a restart
> with
> > CTRL+ALT+DEL but the keyboard didn’t respond either. So I just
> turned it
> > off using the power switch. I let it sit for a while and then tried a
> > reboot. This time it worked. I thought I would attempt some
> > troubleshooting so I did a disc cleanup and scheduled a scan disc to
> be
> > completed on restart. Then I began the AVG virus scanner (which has
> been
> > installed on the computer for over 2 months and not given me a
> problem)
> > and a few minutes into the scan the whole computer locked up again
> (not
> > just a program “not responding”). I let it sit about 15 minutes
> hoping
> > it would unlock, but it didn’t. The cursor was frozen in the middle
> of
> > the screen and the keyboard was not responding again. I turned it off
> by
> > the power switch and let it sit for about an hour. When I turned it
> back
> > on the scan disc I had scheduled began running and when the system
> > restarted everything worked again, but then I needed to leave so I
> put
> > the computer to sleep and brought it with me. When I turned the
> computer
> > back on a few hours later everything seemed to be working. I began
> > working on a project and maybe 20-30 minutes into the project, the
> > computer completely locked up again, cursor in the middle and no
> > keyboard function. I did notice that the laptop was running a little
> hot
> > at that point and from then on I have kept it in the coolest place
> > possible and keep my house fan blowing on it as well. ::
> >
> > ::I am generally pretty good at troubleshooting if I can maneuver but
> I
> > can’t do anything. The last things I did on the computer on the
> days
> > right before it stopped working properly were download photos from my
> > cell phone, help a friend of mine create a Skype account (Skype was
> > already installed on the computer for about 2 months and working fine
> > before I created the account) and authorize a windows update which
> had
> > downloaded and was ready to install. I have attempted to start it in
> > safe mode, but even at the bios point I have no keyboard function. I
> > have attempted pressing the FN F7 touch pad on/off button thinking
> maybe
> > that could be the problem to no avail. I have also tried using an
> > external USB mouse thinking maybe the touchpad is fault, again to no
> > avail.::
> >
> > :: At this point when I turn the computer on the Acer logo displays
> and
> > then it takes me to a bios screen that says that Windows Error
> > Recovery-windows failed to start…it defaults to run Startup Repair
> and I
> > can’t change the selection because the keyboard will not work. So
> the
> > computer runs the Startup Repair wizard which then asks if I want to
> > restore using System Restore. Again, I am not able to select Restore
> > because neither the keyboard nor the mouse are working. I can go no
> > further than that screen and once more am forced to turn the computer
> > off by the power switch. I don’t know what is wrong, what caused it
> to
> > go wrong or how to fix it.::
> >
> > ::I have spent a good portion of the past 2 days online on a friends
> > computer trying to find out more information about what the problem
> > might be or what the solution is, but I just keep coming up with
> > articles like “your mouse batteries are dead” (which they
> aren’t,
> > because my mouse is a touchpad) and “use the keyboard to…” (I
> can’t
> > because the keyboard is not working) and many other rather unhelpful
> > ‘solutions’. I am at a complete loss and don’t know what to do.
> I would
> > like to try to fix it on my own as I am on a very tight budget and
> would
> > prefer to not have to spend money unnecessarily. Does anyone have a
> > legitimate solution to this problem? Thanks in advance for your
> help.::
> >
> >
> > --
> > GirlFriday
> > Posted via http://www.vistaheads.com
> >
> >


-- 
Porkbarrelearmarks
Posted via http://www.vistaheads.com

Try the reboot procedure which I posted earlier this month.
Also mouse functionality can be locked with a function key combo.
My acer booted normally with no mouse or keyboard function
until I rebooted as per Acer's tech support.

"Porkbarrelearmarks" wrote:

> 
> I am having what seems to be a similar problem with my Acer Aspire 5102
> Here is what happened- please help if possible:
> A few months ago-I had issues with the computer shutting down out of
> nowhere- Long story-short, the remnants of CompUSA (extended warranty)
> replaced the Hard drive and it didn't solve- then they replaced the
> motherboard which did fix.  It has been fine with no reoccurences for
> the past 4-5 mos.
> Yesterday- I was putting my memorystick (duo w/ adaptor) in the
> multifunction reader, and it wasn't reading some of the photos on the
> stick.  I took it out and put it back in a few times...until one time
> the computer froze white screen.  I hard reset- and when it disk checked
> and came back up- the keyboard and mouse are completely dead.  It seems
> to be working fine otherwise- luckily I have foldershare on it so when I
> connected a hard cat5 internet connection- it started syncing so I can
> ensure retrieval of any files I need...  But I can't make the mouse or
> keyboard work at all.
> I tried to put the memory stick in again a few minutes ago- and it shut
> down like a hard power button reset- when the stick started to go in...
> When it restarted again- the memory stick went in fine and prompted for
> program usage- but still no keyboard or mouse functionality.
> The NIC slot works fine-as well as the hard network connection- but I
> haven' seen the USB ports work yet.
> If it matters-my pc is Vista Capable but running XP- but I am still
> potentially blaming Vista for this.
> Please help-
> 
> bushwacker75;1053258 Wrote: 
> > Acer has a known bug, in my opinion.
> > Acer tech support helped me.
> > I have a Aspire 3100 which locked up,TOTALLY.
> > Motherboard was NOT FRIED.
> > Here is what you do:
> > UNPLUG POWER SUPPLY.
> > REMOVE BATTERY.
> > HOLD DOWN POWER BUTTON FOR ONE MINUTE.
> > DO NOT PUT IN BATTERY.
> > PLUG IN AND REBOOT.
> > I HAD TO HIT THE WINDOWS KEY FIRST, THEN EVERYHING CAME BACK.
> > I am using the Aspire now as I type and have had no repeat problems.
> > 
> > "GirlFriday" wrote:
> > 
> > >
> > > ::Okay, I am hoping someone in this forum might be able to give me a
> > > little computer help. I am at my wits end. I have an Acer Aspire 3100
> > > Laptop with the Windows Vista OS, AMD Sempron processor, 80 GB HD,
> > 512
> > > MB DDR2 (I can’t give any other info due to the fact that I can’t
> > use
> > > the computer at present and don’t have any of the paperwork because
> > I am
> > > currently out of the country); I’ve had it about 8 months and have
> > only
> > > had minimal problems. However, the other day I turned it on to
> > download
> > > photos from my cell phone to the computer, but when it turned on the
> > > cursor was frozen in the middle of the screen. I allowed it to sit
> > for a
> > > few more minutes thinking maybe I didn’t let it boot up completely,
> > but
> > > it never unfroze. I tried to use the keyboard to maneuver a restart
> > with
> > > CTRL+ALT+DEL but the keyboard didn’t respond either. So I just
> > turned it
> > > off using the power switch. I let it sit for a while and then tried a
> > > reboot. This time it worked. I thought I would attempt some
> > > troubleshooting so I did a disc cleanup and scheduled a scan disc to
> > be
> > > completed on restart. Then I began the AVG virus scanner (which has
> > been
> > > installed on the computer for over 2 months and not given me a
> > problem)
> > > and a few minutes into the scan the whole computer locked up again
> > (not
> > > just a program “not responding”). I let it sit about 15 minutes
> > hoping
> > > it would unlock, but it didn’t. The cursor was frozen in the middle
> > of
> > > the screen and the keyboard was not responding again. I turned it off
> > by
> > > the power switch and let it sit for about an hour. When I turned it
> > back
> > > on the scan disc I had scheduled began running and when the system
> > > restarted everything worked again, but then I needed to leave so I
> > put
> > > the computer to sleep and brought it with me. When I turned the
> > computer
> > > back on a few hours later everything seemed to be working. I began
> > > working on a project and maybe 20-30 minutes into the project, the
> > > computer completely locked up again, cursor in the middle and no
> > > keyboard function. I did notice that the laptop was running a little
> > hot
> > > at that point and from then on I have kept it in the coolest place
> > > possible and keep my house fan blowing on it as well. ::
> > >
> > > ::I am generally pretty good at troubleshooting if I can maneuver but
> > I
> > > can’t do anything. The last things I did on the computer on the
> > days
> > > right before it stopped working properly were download photos from my
> > > cell phone, help a friend of mine create a Skype account (Skype was
> > > already installed on the computer for about 2 months and working fine
> > > before I created the account) and authorize a windows update which
> > had
> > > downloaded and was ready to install. I have attempted to start it in
> > > safe mode, but even at the bios point I have no keyboard function. I
> > > have attempted pressing the FN F7 touch pad on/off button thinking
> > maybe
> > > that could be the problem to no avail. I have also tried using an
> > > external USB mouse thinking maybe the touchpad is fault, again to no
> > > avail.::
> > >
> > > :: At this point when I turn the computer on the Acer logo displays
> > and
> > > then it takes me to a bios screen that says that Windows Error
> > > Recovery-windows failed to start…it defaults to run Startup Repair
> > and I
> > > can’t change the selection because the keyboard will not work. So
> > the
> > > computer runs the Startup Repair wizard which then asks if I want to
> > > restore using System Restore. Again, I am not able to select Restore
> > > because neither the keyboard nor the mouse are working. I can go no
> > > further than that screen and once more am forced to turn the computer
> > > off by the power switch. I don’t know what is wrong, what caused it
> > to
> > > go wrong or how to fix it.::
> > >
> > > ::I have spent a good portion of the past 2 days online on a friends
> > > computer trying to find out more information about what the problem
> > > might be or what the solution is, but I just keep coming up with
> > > articles like “your mouse batteries are dead” (which they
> > aren’t,
> > > because my mouse is a touchpad) and “use the keyboard to…” (I
> > can’t
> > > because the keyboard is not working) and many other rather unhelpful
> > > ‘solutions’. I am at a complete loss and don’t know what to do.
> > I would
> > > like to try to fix it on my own as I am on a very tight budget and
> > would
> > > prefer to not have to spend money unnecessarily. Does anyone have a
> > > legitimate solution to this problem? Thanks in advance for your
> > help.::
> > >
> > >
> > > --
> > > GirlFriday
> > > Posted via http://www.vistaheads.com
> > >
> > >
> 
> 
> -- 
> Porkbarrelearmarks
> Posted via http://www.vistaheads.com
> 
>

bushwacker75;1056536 Wrote: 
> Try the reboot procedure which I posted earlier this month.
> Also mouse functionality can be locked with a function key combo.
> My acer booted normally with no mouse or keyboard function
> until I rebooted as per Acer's tech support.
> 
> "Porkbarrelearmarks" wrote:
> 
> >
> > I am having what seems to be a similar problem with my Acer Aspire
> 5102
> > Here is what happened- please help if possible:
> > A few months ago-I had issues with the computer shutting down out of
> > nowhere- Long story-short, the remnants of CompUSA (extended
> warranty)
> > replaced the Hard drive and it didn't solve- then they replaced the
> > motherboard which did fix.  It has been fine with no reoccurences for
> > the past 4-5 mos.
> > Yesterday- I was putting my memorystick (duo w/ adaptor) in the
> > multifunction reader, and it wasn't reading some of the photos on the
> > stick.  I took it out and put it back in a few times...until one time
> > the computer froze white screen.  I hard reset- and when it disk
> checked
> > and came back up- the keyboard and mouse are completely dead.  It
> seems
> > to be working fine otherwise- luckily I have foldershare on it so
> when I
> > connected a hard cat5 internet connection- it started syncing so I
> can
> > ensure retrieval of any files I need...  But I can't make the mouse
> or
> > keyboard work at all.
> > I tried to put the memory stick in again a few minutes ago- and it
> shut
> > down like a hard power button reset- when the stick started to go
> in...
> > When it restarted again- the memory stick went in fine and prompted
> for
> > program usage- but still no keyboard or mouse functionality.
> > The NIC slot works fine-as well as the hard network connection- but I
> > haven' seen the USB ports work yet.
> > If it matters-my pc is Vista Capable but running XP- but I am still
> > potentially blaming Vista for this.
> > Please help-
> >
> > bushwacker75;1053258 Wrote:
> > > Acer has a known bug, in my opinion.
> > > Acer tech support helped me.
> > > I have a Aspire 3100 which locked up,TOTALLY.
> > > Motherboard was NOT FRIED.
> > > Here is what you do:
> > > UNPLUG POWER SUPPLY.
> > > REMOVE BATTERY.
> > > HOLD DOWN POWER BUTTON FOR ONE MINUTE.
> > > DO NOT PUT IN BATTERY.
> > > PLUG IN AND REBOOT.
> > > I HAD TO HIT THE WINDOWS KEY FIRST, THEN EVERYHING CAME BACK.
> > > I am using the Aspire now as I type and have had no repeat
> problems.
> > >
> > > "GirlFriday" wrote:
> > >
> > > >
> > > > ::Okay, I am hoping someone in this forum might be able to give
> me a
> > > > little computer help. I am at my wits end. I have an Acer Aspire
> 3100
> > > > Laptop with the Windows Vista OS, AMD Sempron processor, 80 GB
> HD,
> > > 512
> > > > MB DDR2 (I can’t give any other info due to the fact that
> I can’t
> > > use
> > > > the computer at present and don’t have any of the
> paperwork because
> > > I am
> > > > currently out of the country); I’ve had it about 8 months
> and have
> > > only
> > > > had minimal problems. However, the other day I turned it on to
> > > download
> > > > photos from my cell phone to the computer, but when it turned on
> the
> > > > cursor was frozen in the middle of the screen. I allowed it to
> sit
> > > for a
> > > > few more minutes thinking maybe I didn’t let it boot up
> completely,
> > > but
> > > > it never unfroze. I tried to use the keyboard to maneuver a
> restart
> > > with
> > > > CTRL+ALT+DEL but the keyboard didn’t respond either. So I
> just
> > > turned it
> > > > off using the power switch. I let it sit for a while and then
> tried a
> > > > reboot. This time it worked. I thought I would attempt some
> > > > troubleshooting so I did a disc cleanup and scheduled a scan disc
> to
> > > be
> > > > completed on restart. Then I began the AVG virus scanner (which
> has
> > > been
> > > > installed on the computer for over 2 months and not given me a
> > > problem)
> > > > and a few minutes into the scan the whole computer locked up
> again
> > > (not
> > > > just a program “not responding”). I let it sit about
> 15 minutes
> > > hoping
> > > > it would unlock, but it didn’t. The cursor was frozen in
> the middle
> > > of
> > > > the screen and the keyboard was not responding again. I turned it
> off
> > > by
> > > > the power switch and let it sit for about an hour. When I turned
> it
> > > back
> > > > on the scan disc I had scheduled began running and when the
> system
> > > > restarted everything worked again, but then I needed to leave so
> I
> > > put
> > > > the computer to sleep and brought it with me. When I turned the
> > > computer
> > > > back on a few hours later everything seemed to be working. I
> began
> > > > working on a project and maybe 20-30 minutes into the project,
> the
> > > > computer completely locked up again, cursor in the middle and no
> > > > keyboard function. I did notice that the laptop was running a
> little
> > > hot
> > > > at that point and from then on I have kept it in the coolest
> place
> > > > possible and keep my house fan blowing on it as well. ::
> > > >
> > > > ::I am generally pretty good at troubleshooting if I can maneuver
> but
> > > I
> > > > can’t do anything. The last things I did on the computer
> on the
> > > days
> > > > right before it stopped working properly were download photos
> from my
> > > > cell phone, help a friend of mine create a Skype account (Skype
> was
> > > > already installed on the computer for about 2 months and working
> fine
> > > > before I created the account) and authorize a windows update
> which
> > > had
> > > > downloaded and was ready to install. I have attempted to start it
> in
> > > > safe mode, but even at the bios point I have no keyboard
> function. I
> > > > have attempted pressing the FN F7 touch pad on/off button
> thinking
> > > maybe
> > > > that could be the problem to no avail. I have also tried using an
> > > > external USB mouse thinking maybe the touchpad is fault, again to
> no
> > > > avail.::
> > > >
> > > > :: At this point when I turn the computer on the Acer logo
> displays
> > > and
> > > > then it takes me to a bios screen that says that Windows Error
> > > > Recovery-windows failed to start…it defaults to run Startup
> Repair
> > > and I
> > > > can’t change the selection because the keyboard will not
> work. So
> > > the
> > > > computer runs the Startup Repair wizard which then asks if I want
> to
> > > > restore using System Restore. Again, I am not able to select
> Restore
> > > > because neither the keyboard nor the mouse are working. I can go
> no
> > > > further than that screen and once more am forced to turn the
> computer
> > > > off by the power switch. I don’t know what is wrong, what
> caused it
> > > to
> > > > go wrong or how to fix it.::
> > > >
> > > > ::I have spent a good portion of the past 2 days online on a
> friends
> > > > computer trying to find out more information about what the
> problem
> > > > might be or what the solution is, but I just keep coming up with
> > > > articles like “your mouse batteries are dead” (which
> they
> > > aren’t,
> > > > because my mouse is a touchpad) and “use the keyboard
> to…” (I
> > > can’t
> > > > because the keyboard is not working) and many other rather
> unhelpful
> > > > ‘solutions’. I am at a complete loss and
> don’t know what to do.
> > > I would
> > > > like to try to fix it on my own as I am on a very tight budget
> and
> > > would
> > > > prefer to not have to spend money unnecessarily. Does anyone have
> a
> > > > legitimate solution to this problem? Thanks in advance for your
> > > help.::
> > > >
> > > >
> > > > --
> > > > GirlFriday
> > > > Posted via http://www.vistaheads.com
> > > >
> > > >
> >
> >
> > --
> > Porkbarrelearmarks
> > Posted via http://www.vistaheads.com
> >
> >
I did try the reset procedure that you posted- and sadly it didn't
work.  I still have no function of my keyboard, mouse or usb ports.  I
went to plan B- I have a spare hard drive that was OS loaded and
functional from my previous fix (I purchased a new one prior to and
separate from the one that Comp Usa replaced for free) which worked fine
before and wasn't the issue- and when I swapped hard drives last night-
the keyboard functionality, mouse and usb still doesn't work.  
I guess this would have to mean it is a motherboard issue- is it
possible/ likely for these items to "short out" simultaneously- anyone??
This is out of my pay grade and I think I may be out of my warranty...
LMK if there are any other testing possiblities and if this kind of
thing is at all reversible-


-- 
Porkbarrelearmarks
Posted via http://www.vistaheads.com

I have a Acer Aspire 5670 (5672WLMi) and the keyboard and mouse pad quit
working exactly as described here. I followed the procedure explained by
bushwacker75 and it's back working perfectly now. I just wanted to say
thank's for the info bushwacker75!   ;-)


-- 
Tec186
Posted via http://www.vistaheads.com