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date: Mon, 30 Jun 2008 15:00:03 -0700,
group: microsoft.public.opsmgr.sp1
back
Re: Weird Issues with Dell MP
I've had this issue a few times. There is kind of a convoluted fix, its
mainly with the Dell SA (Server Admin) software itself. (I created a Dell
case for this and they are looking at alot of the SCOM/Dell SA issues,
including lot's o' WMI script issues...)
Might want to try it on like 4 servers first, see what you get.
1st thing to try:
Try restarting all Dell SA services on the machines.
If that don't fix it then:
Run the 'Flush Health Service State and Cache' in the SCOM UI. Should be
under: "Operations Manager" > "Agent" > "Agent Health State" --> On the
right under the Agent State view, highlight the appropriate agent and select
the 'Flush Health Service State and Cache' task. Will take some time.
(Note: The task stops then starts the SCOM agent, but I've had it not start
it up again and had to do that manually.)
Still no go:
Try a repair of the SCOM agent under administration. (Don't think that ever
worked for me however.)
Still not working:
Either re-install the Dell SA software or update to 5.4. This requires no
downtime to accomplish in either scenario. I will warn that the 5.4 software
will change the firmware requirements so some objects such as the RAID
controller will be in a warning state until the firware is updated... It's
annoying as heck to me.
Last thing to try, (Hope it doesn't get here... I've had to do this to 2
systems out of 120.)
Un-install both the SCOM agent and the Dell SA software. Re-install both
starting with the Dell SA software then the SCOM agent. Again this should
require downtime, but don't take my word for it... Best to tackle after
hours.)
I had about 8 systems not report the Dell Stuff to SCOM, and most of them
went went away after installing SP1. (Most likely the agent update there...)
After the update I had 3 of them that still didn't work. The 2nd step
listed corrected 1 of them, then the last 2 required the whole process. (A
bit ugly, but got the job done.)
Hope that helps.
"opsmgr" wrote:
> Thank you for your email John. Yes both servers had DSA 5.3 installed. I
> tested a drive failure on another server and it worked fine. I checked the
> status for that server under monitoring, dell, state view, dell servers and
> server with the alert is listed there. Please help. Thanks.
>
> "John Joyner (MVP)" wrote:
>
> > Hi opsmgr:
> >
> > Dell servers will not appear in the Dell management packs views unless the
> > Dell Server Administrator (DSA) is installed and operational on the server.
> > Can you confirm that, for example on a server that had a failed hard drive,
> > that DSA was installed?
> >
> > John Joyner
> > MVP-OM | MCTS: OM
> >
> >
> > "opsmgr" wrote in message
> > news:F34767F7-08D3-4424-9A87-293B1D8DB543@microsoft.com...
> > > Hi Anders,
> > >
> > > Thank you for your reply. Yes we are receiving other alerts from these
> > > boxes
> > > fine. Here is another interesting stuff I found this morning. When I go to
> > > monitoring and go to Dell state view and click on Dell servers I only see
> > > about 80 servers where I have about 350 Dell servers on our enviornment.
> > > I
> > > failed a drive on a server that is listed there under dell servers and I
> > > received the alert without a problem. I checked the Dell Servers view
> > > properties and it says show data related to: Dell Server Instance and Show
> > > data contained in a specific group: All. Please help. This is kind of
> > > urgent
> > > issue. Thanks.
> > >
> > > "Anders Bengtsson [MVP]" wrote:
> > >
> > >> Hi opsmgr,
> > >>
> > >> Except the Dell hardware status, is there anything else missing from
> > >> these
> > >> machines? Do you get other alerts?
> > >>
> > >> --
> > >> Anders Bengtsson
> > >> Microsoft MVP - Operations Manager
> > >> Microsoft Certified Trainer (MCT)
> > >> http://www.contoso.se
> > >>
> > >> > I have applied recently released hotfixes from MS on all our
> > >> > production enviornment. After applying those hotfixes I didn't receive
> > >> > any alerts for Dell server drives going bad from 2 servers. After
> > >> > looking at the log i can see drive failed but never alerted on those.
> > >> >
> > >> > I checked the agent mp folder and i can see dell mp listed there. When
> > >> > I go to the Dell view under monitoring and go to the dell servers i
> > >> > can only see about 80 servers and some of them are listed as not
> > >> > monitored. We have about 300 dell servers on our enviornment.
> > >> >
> > >> > I rebooted RMS and restarted both of our MS and nothing changed. Have
> > >> > you guys seen anything or am i missing something on our enviornment. I
> > >> > was receiving alerts fine without a problem before. Thanks a lot.
> > >> >
> > >>
> > >>
> > >>
> >
> >
> >
date: Mon, 7 Jul 2008 13:22:00 -0700
author: Toby
Re: Weird Issues with Dell MP
Hi Toby,
Thank you for detailed explanation regarding this issue. I may have fixed
mine too but it was a pain. I imported all management pack dependent on Dell
MP and removed those first. After I removed all those, I went ahead and
removed the Dell MP and reimported back in. Now it is working again. I had
SP1 installed long time ago. I think mine was caused by latest scom2007 hot
fixes. Do you want to share the ticket number for Dell? I am thinking about
calling them myself as their MP is horrible. Thanks.
"Toby" wrote:
> I've had this issue a few times. There is kind of a convoluted fix, its
> mainly with the Dell SA (Server Admin) software itself. (I created a Dell
> case for this and they are looking at alot of the SCOM/Dell SA issues,
> including lot's o' WMI script issues...)
>
> Might want to try it on like 4 servers first, see what you get.
>
> 1st thing to try:
> Try restarting all Dell SA services on the machines.
>
> If that don't fix it then:
> Run the 'Flush Health Service State and Cache' in the SCOM UI. Should be
> under: "Operations Manager" > "Agent" > "Agent Health State" --> On the
> right under the Agent State view, highlight the appropriate agent and select
> the 'Flush Health Service State and Cache' task. Will take some time.
> (Note: The task stops then starts the SCOM agent, but I've had it not start
> it up again and had to do that manually.)
>
> Still no go:
> Try a repair of the SCOM agent under administration. (Don't think that ever
> worked for me however.)
>
> Still not working:
> Either re-install the Dell SA software or update to 5.4. This requires no
> downtime to accomplish in either scenario. I will warn that the 5.4 software
> will change the firmware requirements so some objects such as the RAID
> controller will be in a warning state until the firware is updated... It's
> annoying as heck to me.
>
> Last thing to try, (Hope it doesn't get here... I've had to do this to 2
> systems out of 120.)
> Un-install both the SCOM agent and the Dell SA software. Re-install both
> starting with the Dell SA software then the SCOM agent. Again this should
> require downtime, but don't take my word for it... Best to tackle after
> hours.)
>
> I had about 8 systems not report the Dell Stuff to SCOM, and most of them
> went went away after installing SP1. (Most likely the agent update there...)
> After the update I had 3 of them that still didn't work. The 2nd step
> listed corrected 1 of them, then the last 2 required the whole process. (A
> bit ugly, but got the job done.)
>
> Hope that helps.
>
>
> "opsmgr" wrote:
>
> > Thank you for your email John. Yes both servers had DSA 5.3 installed. I
> > tested a drive failure on another server and it worked fine. I checked the
> > status for that server under monitoring, dell, state view, dell servers and
> > server with the alert is listed there. Please help. Thanks.
> >
> > "John Joyner (MVP)" wrote:
> >
> > > Hi opsmgr:
> > >
> > > Dell servers will not appear in the Dell management packs views unless the
> > > Dell Server Administrator (DSA) is installed and operational on the server.
> > > Can you confirm that, for example on a server that had a failed hard drive,
> > > that DSA was installed?
> > >
> > > John Joyner
> > > MVP-OM | MCTS: OM
> > >
> > >
> > > "opsmgr" wrote in message
> > > news:F34767F7-08D3-4424-9A87-293B1D8DB543@microsoft.com...
> > > > Hi Anders,
> > > >
> > > > Thank you for your reply. Yes we are receiving other alerts from these
> > > > boxes
> > > > fine. Here is another interesting stuff I found this morning. When I go to
> > > > monitoring and go to Dell state view and click on Dell servers I only see
> > > > about 80 servers where I have about 350 Dell servers on our enviornment.
> > > > I
> > > > failed a drive on a server that is listed there under dell servers and I
> > > > received the alert without a problem. I checked the Dell Servers view
> > > > properties and it says show data related to: Dell Server Instance and Show
> > > > data contained in a specific group: All. Please help. This is kind of
> > > > urgent
> > > > issue. Thanks.
> > > >
> > > > "Anders Bengtsson [MVP]" wrote:
> > > >
> > > >> Hi opsmgr,
> > > >>
> > > >> Except the Dell hardware status, is there anything else missing from
> > > >> these
> > > >> machines? Do you get other alerts?
> > > >>
> > > >> --
> > > >> Anders Bengtsson
> > > >> Microsoft MVP - Operations Manager
> > > >> Microsoft Certified Trainer (MCT)
> > > >> http://www.contoso.se
> > > >>
> > > >> > I have applied recently released hotfixes from MS on all our
> > > >> > production enviornment. After applying those hotfixes I didn't receive
> > > >> > any alerts for Dell server drives going bad from 2 servers. After
> > > >> > looking at the log i can see drive failed but never alerted on those.
> > > >> >
> > > >> > I checked the agent mp folder and i can see dell mp listed there. When
> > > >> > I go to the Dell view under monitoring and go to the dell servers i
> > > >> > can only see about 80 servers and some of them are listed as not
> > > >> > monitored. We have about 300 dell servers on our enviornment.
> > > >> >
> > > >> > I rebooted RMS and restarted both of our MS and nothing changed. Have
> > > >> > you guys seen anything or am i missing something on our enviornment. I
> > > >> > was receiving alerts fine without a problem before. Thanks a lot.
> > > >> >
> > > >>
> > > >>
> > > >>
> > >
> > >
> > >
date: Mon, 7 Jul 2008 13:40:02 -0700
author: opsmgr
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