Applying SP1 RTM to Gateway   

Hi,
Having a strange issue after applying SP1 RTM to our DMZ Gateway server.

When we applied SP1 to the gateway server it seems like it half upgraded it. 
 When we go to the registry and look at the version of scom, it says its 
6.0.6278.0.  But the healthservice.exe still says 6.0.5000 as well as the 
SCOM Console says the gateway server is at 6.0.5000.

When we try to re-run the SP1 update, we get the following errors when the 
installer is writing system registry value.

"Error 1406.  Could not write value Port to key\SOFTWARE\Microsoft\Microsoft 
Operations Manager\3.0\Server Management Groups\. System error."

There is an option to Retry, Cancel, Ignore.


When I click cancel, the install rolls back and then an error screen comes 
up saying "The setup failed.  Do you want to open the setup log file (search 
for "value 3" in the file for locating failure)?"

I'm sure this is not a permissions issue as I am installing SP1 with an 
Administrator account. Any have similar issues or know a resolution?

Thanks!

Trevor

date: Wed, 14 May 2008 12:16:01 -0700   author:   Trevor

Re: Applying SP1 RTM to Gateway   

Can you attach your setup log?


-- 

Rob Kuehfus
System Center Operations Manager

-------------------------
This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
-------------------------


"Trevor"  wrote in message 
news:1BA2260F-78F5-4616-89DD-D576503CA8C6@microsoft.com...
> Hi,
> Having a strange issue after applying SP1 RTM to our DMZ Gateway server.
>
> When we applied SP1 to the gateway server it seems like it half upgraded 
> it.
> When we go to the registry and look at the version of scom, it says its
> 6.0.6278.0.  But the healthservice.exe still says 6.0.5000 as well as the
> SCOM Console says the gateway server is at 6.0.5000.
>
> When we try to re-run the SP1 update, we get the following errors when the
> installer is writing system registry value.
>
> "Error 1406.  Could not write value Port to 
> key\SOFTWARE\Microsoft\Microsoft
> Operations Manager\3.0\Server Management Groups\. System error."
>
> There is an option to Retry, Cancel, Ignore.
>
>
> When I click cancel, the install rolls back and then an error screen comes
> up saying "The setup failed.  Do you want to open the setup log file 
> (search
> for "value 3" in the file for locating failure)?"
>
> I'm sure this is not a permissions issue as I am installing SP1 with an
> Administrator account. Any have similar issues or know a resolution?
>
> Thanks!
>
> Trevor

date: Tue, 3 Jun 2008 09:41:36 -0700   author:   Rob Kuehfus \(MSFT\)

Re: Applying SP1 RTM to Gateway   

Hi Rob,

I actually uninstalled the gateway component, and then reinstalled from 
scratch.

When I ran the SP1 (RTM) Gateway update, it ran successfully, and I verified 
the version in the registry.

However, I did notice that the Health Agent did not update. Is it supposed 
to update as well when running the Gateway Update, or does the Agent also 
have to be manually updated?

Thanks,

Trevor

"Rob Kuehfus (MSFT)" wrote:

> Can you attach your setup log?
> 
> 
> -- 
> 
> Rob Kuehfus
> System Center Operations Manager
> 
> -------------------------
> This posting is provided "AS IS" with no warranties, and confers no rights.
> Use of included script samples are subject to the terms specified at
> http://www.microsoft.com/info/cpyright.htm
> -------------------------
> 
> 
> "Trevor"  wrote in message 
> news:1BA2260F-78F5-4616-89DD-D576503CA8C6@microsoft.com...
> > Hi,
> > Having a strange issue after applying SP1 RTM to our DMZ Gateway server.
> >
> > When we applied SP1 to the gateway server it seems like it half upgraded 
> > it.
> > When we go to the registry and look at the version of scom, it says its
> > 6.0.6278.0.  But the healthservice.exe still says 6.0.5000 as well as the
> > SCOM Console says the gateway server is at 6.0.5000.
> >
> > When we try to re-run the SP1 update, we get the following errors when the
> > installer is writing system registry value.
> >
> > "Error 1406.  Could not write value Port to 
> > key\SOFTWARE\Microsoft\Microsoft
> > Operations Manager\3.0\Server Management Groups\. System error."
> >
> > There is an option to Retry, Cancel, Ignore.
> >
> >
> > When I click cancel, the install rolls back and then an error screen comes
> > up saying "The setup failed.  Do you want to open the setup log file 
> > (search
> > for "value 3" in the file for locating failure)?"
> >
> > I'm sure this is not a permissions issue as I am installing SP1 with an
> > Administrator account. Any have similar issues or know a resolution?
> >
> > Thanks!
> >
> > Trevor 
>

date: Wed, 11 Jun 2008 12:35:01 -0700   author:   Trevor