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date: Thu, 22 May 2008 09:52:00 -0700,
group: microsoft.public.scripting.remote
back
Re: Remote Assistance
In XP it seems every one is just interested in the offer because you can
create a simple HTA that your users can request assistance from your Service
Desk / Desktop Support Staff. You can even poll the names / email addresses
from AD allow your users to just send a email to the required user to help
them. The email can contain PC Name; IP Address, SP level, HotFixes running
process/services, etc. Then the support staff can use Offer Remote
Assistance to connect to their computer.
If your users are using Vista, you can use the same method I just went over
for XP but in Vista you have the MSRA.EXE command that you can automate. You
can use a vbscript or even a HTA to set the password and run something like
the following:
"msra /email Sup3r5ecr#t"
Does that help?
Allan
"1Steelhead" wrote in message
news:E475AFC0-09EB-484A-9E68-AC1B92F416C3@microsoft.com...
> That would work for "offering" remote assistance. I'm looking to REQUEST
> or
> INVITE from the user stand point. If you go to help and support and choose
> invite someone to take over your computer.
> One of the options is to mail the request. One is to save as file. The
> result is basically the same. a file called "RcBuddy.MsRcIncident" if the
> Reviever of this E-mail request clicks on the file it attempts to connect
> to
> the users computer.
>
> Creating the file, mailing it or saving it....is what I would like to
> automate.
>
>
>
>
> "Allan" wrote:
>
>> Use Group Policy to allow your Help Desk to offer remote assistance.
>>
>> The setting in GPO is in the Computer Settings -> Administrative
>> Templates -> System -> Remote Assistance - Offer Remote Assistance
>> You can set it any way you like with a group that contains your helpers
>> listed in the Helpers.
>>
>> This way, any of the people are in the group of helpers in the Helpers
>> list
>> can use Windows Help (F1) to offer remote assistance to any computer that
>> the GPO applies to .
>>
>> For example I have:
>> Help Desk
>> Desktop Techs
>> Network Admins
>>
>> Listed in my Helpers and Allow helpers to remotely control the computer
>>
>> Is that what you are wanting?
>>
>> Thanks,
>> Allan
>>
>> "1Steelhead" wrote in message
>> news:E3B0E736-A752-498D-98D3-8CC15F1B978B@microsoft.com...
>> > Yes they are .....
>> >
>> >
>> > "Allan" wrote:
>> >
>> >> Are your computers all on a domain?
>> >>
>> >> Thanks,
>> >> Allan
>> >>
>> >> "1Steelhead" wrote in message
>> >> news:C06BB399-E69E-464D-894F-4FFB567070B1@microsoft.com...
>> >> > I am looking for a way to automate the request for assistance part
>> >> > of
>> >> > RA.
>> >> > In other words, is there a way, or a script that can create the
>> >> > "RcBuddy.MsRcIncident" and save it to a specific location?
>> >> >
>> >> > We are not allowed to use IM in house. Looking for an easier way
>> >> > create
>> >> > "RcBuddy.MsRcIncident" without the user having to use the whole Help
>> >> > and
>> >> > support thing.
>> >> > User would run the sript, file would be saved to a location, and
>> >> > help
>> >> > desk
>> >> > user could then execute the incident request.
>> >> >
>> >> > Thanks
>> >>
date: Fri, 23 May 2008 08:12:47 -0500
author: Allan
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