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date: Sat, 6 Jan 2007 17:57:05 -0600,    group: microsoft.public.platformsdk.telephony.tapi_3        back       


Open Outlook Contact - TAPI   
All,

We have a 3Com NBX system in our office.  I would like be able to open up a 
MS Outlook contact record (from a public folder) when the phone rings.  3Com 
provides a TAPI provider but I don't know where to really begin looking into 
TAPI.  I spent some time searching google and came up with some good links. 
If anyone has some good links/books or pointer, please pass them along.  I 
prefer VB.Net

This open outlook contact is just a start.  If and when I am sucessful, I 
will build upon it.

I know there has to be something out there becasue I have seen a couple of 
CRM packages do it.

Thanks,
Brian
date: Sat, 6 Jan 2007 17:57:05 -0600   author:   Brian P. Hammer sd

Re: Open Outlook Contact - TAPI   
You should be able to just point Outlook at your TAPI line.  Go to Contacts, 
click on a party and select Action | Call Contact | New Call and then click 
"Dialing Options..." at the bottom.  You should see all of your installed 
TAPI lines.  Select the line corresponding to the 3COM NBX.
-- 
Grant Schenck
http://grantschenck.tripod.com/

"Brian P. Hammer" <sd> wrote in message 
news:OiEWf5eMHHA.140@TK2MSFTNGP04.phx.gbl...
>
> All,
>
> We have a 3Com NBX system in our office.  I would like be able to open up 
> a MS Outlook contact record (from a public folder) when the phone rings. 
> 3Com provides a TAPI provider but I don't know where to really begin 
> looking into TAPI.  I spent some time searching google and came up with 
> some good links. If anyone has some good links/books or pointer, please 
> pass them along.  I prefer VB.Net
>
> This open outlook contact is just a start.  If and when I am sucessful, I 
> will build upon it.
>
> I know there has to be something out there becasue I have seen a couple of 
> CRM packages do it.
>
> Thanks,
> Brian
>
>
>
>
date: Mon, 8 Jan 2007 13:40:44 -0500   author:   Grant Schenck

Re: Open Outlook Contact - TAPI   
Grant,

Thanks for your reply.  Got that portion.  I am looking to write an app that 
will look at the incomming caller's number and find the outlook contact in 
any number of public folders.  Once found, open the contact.

The largest issue I am having is the way Outlook formats the number versus 
caller ID.

Thanks,
Brian

"Grant Schenck"  wrote in message 
news:eHTSWS1MHHA.780@TK2MSFTNGP03.phx.gbl...
> You should be able to just point Outlook at your TAPI line.  Go to 
> Contacts, click on a party and select Action | Call Contact | New Call and 
> then click "Dialing Options..." at the bottom.  You should see all of your 
> installed TAPI lines.  Select the line corresponding to the 3COM NBX.
> -- 
> Grant Schenck
> http://grantschenck.tripod.com/
>
> "Brian P. Hammer" <sd> wrote in message 
> news:OiEWf5eMHHA.140@TK2MSFTNGP04.phx.gbl...
>>
>> All,
>>
>> We have a 3Com NBX system in our office.  I would like be able to open up 
>> a MS Outlook contact record (from a public folder) when the phone rings. 
>> 3Com provides a TAPI provider but I don't know where to really begin 
>> looking into TAPI.  I spent some time searching google and came up with 
>> some good links. If anyone has some good links/books or pointer, please 
>> pass them along.  I prefer VB.Net
>>
>> This open outlook contact is just a start.  If and when I am sucessful, I 
>> will build upon it.
>>
>> I know there has to be something out there becasue I have seen a couple 
>> of CRM packages do it.
>>
>> Thanks,
>> Brian
>>
>>
>>
>>
>
>
date: Mon, 8 Jan 2007 15:12:49 -0600   author:   Brian P. Hammer sd

Re: Open Outlook Contact - TAPI   
Brian,
It is recommended to post TAPI questions only to the managed TAPI newsgroup:
microsoft.public.win32.programmer.tapi
See my TAPI and TSPI FAQ:
Q: What newsgroups are covering TAPI ?
http://www.i-b-a-m.de/Andreas_Marschall's_TAPI_and_TSPI_FAQ.htm#_Q:_What_newsgroups

See my reply regarding the topic in
microsoft.public.win32.programmer.tapi

"Brian P. Hammer" <sd> schrieb im Newsbeitrag
news:%23mPVDn2MHHA.4712@TK2MSFTNGP04.phx.gbl...
> Grant,
>
> Thanks for your reply.  Got that portion.  I am looking to write an app that
> will look at the incomming caller's number and find the outlook contact in
> any number of public folders.  Once found, open the contact.
>
> The largest issue I am having is the way Outlook formats the number versus
> caller ID.
>
> Thanks,
> Brian
>
> "Grant Schenck"  wrote in message
> news:eHTSWS1MHHA.780@TK2MSFTNGP03.phx.gbl...
> > You should be able to just point Outlook at your TAPI line.  Go to
> > Contacts, click on a party and select Action | Call Contact | New Call and
> > then click "Dialing Options..." at the bottom.  You should see all of your
> > installed TAPI lines.  Select the line corresponding to the 3COM NBX.
> > -- 
> > Grant Schenck
> > http://grantschenck.tripod.com/
> >
> > "Brian P. Hammer" <sd> wrote in message
> > news:OiEWf5eMHHA.140@TK2MSFTNGP04.phx.gbl...
> >>
> >> All,
> >>
> >> We have a 3Com NBX system in our office.  I would like be able to open up
> >> a MS Outlook contact record (from a public folder) when the phone rings.
> >> 3Com provides a TAPI provider but I don't know where to really begin
> >> looking into TAPI.  I spent some time searching google and came up with
> >> some good links. If anyone has some good links/books or pointer, please
> >> pass them along.  I prefer VB.Net
> >>
> >> This open outlook contact is just a start.  If and when I am sucessful, I
> >> will build upon it.
> >>
> >> I know there has to be something out there becasue I have seen a couple
> >> of CRM packages do it.
> >>
> >> Thanks,
> >> Brian

-- 
Best Regards
Andreas Marschall
Microsoft MVP for TAPI / Windows SDK
TAPI / TSP Developer and Tester
My TAPI and TSPI FAQ:
http://www.I-B-A-M.de/Andreas_Marschall's_TAPI_and_TSPI_FAQ.htm
My Toto Tools (a collection of free, mostly TAPI related tools):
http://www.i-b-a-m.de/Andreas_Marschall's_Toto_Tools.htm
TAPI development around the world (Frappr! map):
http://www.frappr.com/TAPIaroundTheWorld
* Please post all messages and replies to the newsgroup so all may
* benefit from the discussion.  Private mail is usually not replied to.
* This posting is provided "AS IS" with no warranties, and confers no rights.
date: Mon, 8 Jan 2007 22:37:21 +0100   author:   Andreas Marschall [MVP TAPI]

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