I have a DELL windows vista 32bit. I'm trying to install a printer software from HP officejet 6310 all-in-one series. when the installation is proceding, a windows screen problem report pops-out saying: "HP INSTALLER OPTION PLUG-IN HAS STOPPED WORKING". A PROBLEM CAUSED THE PROGRAM TO STOP WORKING CORRECTLY. WINDOWS WILL CLOSE THE PROGRAM AND NOTIFY YOU IF A SOLUTION IS AVAILABLE. Then I closed this window and nothing happens. For the past month, I had been checking if windows had resolved this problem. I haven't received or found any solution from microsoft or anyone that could fix this issue. I don't know what program is causing this problem. I had send to microsoft like about 50 times this problem report and I haven't got any feedbacks yet. Please Help thank you!!!! HP INSTALLER OPTION PLUG-IN PROBLEM: Stopped Working DATE:9/18/2008 11:25 PM STATUS: Report Sent "Problem signature" Problem Event Name: APPCRASH Application Name: hpzopt01.exe Application Version: 8.5.0.70 Application Timestamp: 458b0717 Fault Module Name: msvcrt.dll Fault Module Version: 7.0.6001.18000 Fault Module Timestamp: 4791a727 Exception Code: c0000005 Exception Offset: 00009b30 OS Version: 6.0.6001.2.1.0.256.1 Locale ID: 1033 Additional Information 1: a4b0 Additional Information 2: 72223d168986cef23e0bd4f50d844b8a Additional Information 3: 32c3 Additional Information 4: bc5c54ab2a8e8e43f94ab3d6be368a53
