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date: Thu, 18 Sep 2008 22:05:01 -0700,    group: microsoft.public.technet        back       


installation problem    
I have a  DELL windows vista 32bit. I'm trying to install a printer software 
from HP officejet 6310 all-in-one series. when the installation is proceded, 
a windows screen problem report pops-out saying: 

"HP INSTALLER OPTION PLUG-IN HAS STOPPED WORKING". 
A PROBLEM CAUSED THE PROGRAM TO STOP WORKING CORRECTLY. WINDOWS WILL CLOSE 
THE PROGRAM AND NOTIFY YOU IF A SOLUTION IS AVAILABLE. 

Then I closed this window and nothing happens. For the past month I had been 
checking if windows had resolved this problem, I haven't received or found 
any solution from microsoft that could fix this issue. I don't know what 
program is causing this problem, I had send to microsoft like about 50 times 
this problem report and I haven't got any feedbacks yet. Please Help thank 
you!!!!........

HP INSTALLER OPTION PLUG-IN
PROBLEM: Stopped Working      DATE:9/18/2008 11:25 PM     STATUS: Report Sent

"Problem signature"
Problem Event Name:	APPCRASH
Application Name:	hpzopt01.exe
Application Version:	8.5.0.70
Application Timestamp:	458b0717
Fault Module Name:	msvcrt.dll
Fault Module Version:	7.0.6001.18000
Fault Module Timestamp:	4791a727
Exception Code:	c0000005
Exception Offset:	00009b30
OS Version:	6.0.6001.2.1.0.256.1
Locale ID:	1033
Additional Information 1:	a4b0
Additional Information 2:	72223d168986cef23e0bd4f50d844b8a
Additional Information 3:	32c3
Additional Information 4:	bc5c54ab2a8e8e43f94ab3d6be368a53
date: Thu, 18 Sep 2008 22:05:01 -0700   author:   Gio

same error message    
Today I tried to install drivers and software for a HP PCS 1402, also a All-in-One, also on Vista 32-bit.

I get the same error message!
date: Sun, 21 Sep 2008 07:05:31 -0700   author:   Erik den Ouden

RE: same error message    
Same here. I tried installing software for HP2575, which I had used before. 
Scanner didn't work anymore and I tried reinstalling the software, but now I 
get the same stupid error message. Also Dell (Dimension 9200) and Vista 
32-bit.

"Erik den Ouden" wrote:

> Today I tried to install drivers and software for a HP PCS 1402, also a All-in-One, also on Vista 32-bit.
> 
> I get the same error message!
>
date: Sat, 4 Oct 2008 13:46:01 -0700   author:   André Andr?@discussions.microsoft.com

RE: same error message    
Me too. Tried to install a HP J6410 printer, get the same error message.

> > I get the same error message!
> >
date: Sat, 4 Oct 2008 22:21:00 -0700   author:   Berno

RE: same error message    
> > > Hi,
I managed to get the printer installed by looking in the temp directory 
where the HP installer copied all the installation files. These were not 
removed.
The files were in Users\username\Appdata\Temp\7zs609.tmp.
The last part may be different because it is a "tempname".
I found the drivers in "drivers\dot4\wrapper\cioum32.msi and after that I 
installed the printer via new printer in the configurationmanager. The 
printer is working now.
I am now looking into the use of the scanner, but until now not sauccesfull. 
Lucky for me is that my printer is in my network, so I can use other 
computers to scan.
I hope this is of some help to you, but I would like to know if HP or 
Microsoft can help to solve this problem.
"Berno" wrote:

> Me too. Tried to install a HP J6410 printer, get the same error message.
> 
> > > I get the same error message!
date: Sun, 5 Oct 2008 03:41:00 -0700   author:   André

RE: same error message    
I had this same problem since early Sep 08.  I removed IE8beta2.  I was then 
able to install the HP software and driver package on Win Vista x64.   I now 
can use printing, scanning, etc.   Hope this helps.  

"André" wrote:

> > > > Hi,
> I managed to get the printer installed by looking in the temp directory 
> where the HP installer copied all the installation files. These were not 
> removed.
> The files were in Users\username\Appdata\Temp\7zs609.tmp.
> The last part may be different because it is a "tempname".
> I found the drivers in "drivers\dot4\wrapper\cioum32.msi and after that I 
> installed the printer via new printer in the configurationmanager. The 
> printer is working now.
> I am now looking into the use of the scanner, but until now not sauccesfull. 
> Lucky for me is that my printer is in my network, so I can use other 
> computers to scan.
> I hope this is of some help to you, but I would like to know if HP or 
> Microsoft can help to solve this problem.
> "Berno" wrote:
> 
> > Me too. Tried to install a HP J6410 printer, get the same error message.
> > 
> > > > I get the same error message!
>
date: Sun, 5 Oct 2008 13:06:00 -0700   author:   Eric

RE: installation problem    
try installing it from the install cd manually instead of using the autoplay 
install

"Gio" wrote:

> I have a  DELL windows vista 32bit. I'm trying to install a printer software 
> from HP officejet 6310 all-in-one series. when the installation is proceded, 
> a windows screen problem report pops-out saying: 
> 
> "HP INSTALLER OPTION PLUG-IN HAS STOPPED WORKING". 
> A PROBLEM CAUSED THE PROGRAM TO STOP WORKING CORRECTLY. WINDOWS WILL CLOSE 
> THE PROGRAM AND NOTIFY YOU IF A SOLUTION IS AVAILABLE. 
> 
> Then I closed this window and nothing happens. For the past month I had been 
> checking if windows had resolved this problem, I haven't received or found 
> any solution from microsoft that could fix this issue. I don't know what 
> program is causing this problem, I had send to microsoft like about 50 times 
> this problem report and I haven't got any feedbacks yet. Please Help thank 
> you!!!!........
> 
> HP INSTALLER OPTION PLUG-IN
> PROBLEM: Stopped Working      DATE:9/18/2008 11:25 PM     STATUS: Report Sent
> 
> "Problem signature"
> Problem Event Name:	APPCRASH
> Application Name:	hpzopt01.exe
> Application Version:	8.5.0.70
> Application Timestamp:	458b0717
> Fault Module Name:	msvcrt.dll
> Fault Module Version:	7.0.6001.18000
> Fault Module Timestamp:	4791a727
> Exception Code:	c0000005
> Exception Offset:	00009b30
> OS Version:	6.0.6001.2.1.0.256.1
> Locale ID:	1033
> Additional Information 1:	a4b0
> Additional Information 2:	72223d168986cef23e0bd4f50d844b8a
> Additional Information 3:	32c3
> Additional Information 4:	bc5c54ab2a8e8e43f94ab3d6be368a53
date: Mon, 6 Oct 2008 12:56:08 -0700   author:   ZEUS

RE: installation problem    
I finally got it to install by choosing the 'simple' install instead of the 
'advanced' install. So perhaps the simple install didn't need to run 
hpzopt01.exe

Thanks for the help, ZEUS

"ZEUS" wrote:

> try installing it from the install cd manually instead of using the autoplay 
> install
> 
> "Gio" wrote:
> 
> > I have a  DELL windows vista 32bit. I'm trying to install a printer software 
> > from HP officejet 6310 all-in-one series. when the installation is proceded, 
> > a windows screen problem report pops-out saying: 
> > 
> > "HP INSTALLER OPTION PLUG-IN HAS STOPPED WORKING". 
> > A PROBLEM CAUSED THE PROGRAM TO STOP WORKING CORRECTLY. WINDOWS WILL CLOSE 
> > THE PROGRAM AND NOTIFY YOU IF A SOLUTION IS AVAILABLE. 
> > 
> > Then I closed this window and nothing happens. For the past month I had been 
> > checking if windows had resolved this problem, I haven't received or found 
> > any solution from microsoft that could fix this issue. I don't know what 
> > program is causing this problem, I had send to microsoft like about 50 times 
> > this problem report and I haven't got any feedbacks yet. Please Help thank 
> > you!!!!........
> > 
> > HP INSTALLER OPTION PLUG-IN
> > PROBLEM: Stopped Working      DATE:9/18/2008 11:25 PM     STATUS: Report Sent
> > 
> > "Problem signature"
> > Problem Event Name:	APPCRASH
> > Application Name:	hpzopt01.exe
> > Application Version:	8.5.0.70
> > Application Timestamp:	458b0717
> > Fault Module Name:	msvcrt.dll
> > Fault Module Version:	7.0.6001.18000
> > Fault Module Timestamp:	4791a727
> > Exception Code:	c0000005
> > Exception Offset:	00009b30
> > OS Version:	6.0.6001.2.1.0.256.1
> > Locale ID:	1033
> > Additional Information 1:	a4b0
> > Additional Information 2:	72223d168986cef23e0bd4f50d844b8a
> > Additional Information 3:	32c3
> > Additional Information 4:	bc5c54ab2a8e8e43f94ab3d6be368a53
date: Mon, 6 Oct 2008 15:06:49 -0700   author:   Berno

RE: same error message    
Thanks for the help guys. I eventually got it installed by using the 'simple' 
install option instead of the 'advanced' option. 

I'm guessing some part of the system that hpzopt01.exe was relying on has 
changed since the drivers were released. I also have IE8beta2 installed, so 
it could very well be that. I don't want to mess with it now that it's 
working, but it's something to keep in mind in case I need it again. thanks 
Eric

"Eric" wrote:

> I had this same problem since early Sep 08.  I removed IE8beta2.  I was then 
> able to install the HP software and driver package on Win Vista x64.   I now 
> can use printing, scanning, etc.   Hope this helps.  
> 
> "André" wrote:
> 
> > > > > Hi,
> > I managed to get the printer installed by looking in the temp directory 
> > where the HP installer copied all the installation files. These were not 
> > removed.
> > The files were in Users\username\Appdata\Temp\7zs609.tmp.
> > The last part may be different because it is a "tempname".
> > I found the drivers in "drivers\dot4\wrapper\cioum32.msi and after that I 
> > installed the printer via new printer in the configurationmanager. The 
> > printer is working now.
> > I am now looking into the use of the scanner, but until now not sauccesfull. 
> > Lucky for me is that my printer is in my network, so I can use other 
> > computers to scan.
> > I hope this is of some help to you, but I would like to know if HP or 
> > Microsoft can help to solve this problem.
> > "Berno" wrote:
> > 
> > > Me too. Tried to install a HP J6410 printer, get the same error message.
> > > 
> > > > > I get the same error message!
> >
date: Mon, 6 Oct 2008 15:14:23 -0700   author:   Berno

RE: installation problem    
I just uninstall ie8 beta2. Make restart to computer . And installed from the 
cd I received with the product . 

Hope it's help 

P,S When I used simple mode , few things did not work .

-- 

I like to scan life form  : ))


"Berno" wrote:

> I finally got it to install by choosing the 'simple' install instead of the 
> 'advanced' install. So perhaps the simple install didn't need to run 
> hpzopt01.exe
> 
> Thanks for the help, ZEUS
> 
> "ZEUS" wrote:
> 
> > try installing it from the install cd manually instead of using the autoplay 
> > install
> > 
> > "Gio" wrote:
> > 
> > > I have a  DELL windows vista 32bit. I'm trying to install a printer software 
> > > from HP officejet 6310 all-in-one series. when the installation is proceded, 
> > > a windows screen problem report pops-out saying: 
> > > 
> > > "HP INSTALLER OPTION PLUG-IN HAS STOPPED WORKING". 
> > > A PROBLEM CAUSED THE PROGRAM TO STOP WORKING CORRECTLY. WINDOWS WILL CLOSE 
> > > THE PROGRAM AND NOTIFY YOU IF A SOLUTION IS AVAILABLE. 
> > > 
> > > Then I closed this window and nothing happens. For the past month I had been 
> > > checking if windows had resolved this problem, I haven't received or found 
> > > any solution from microsoft that could fix this issue. I don't know what 
> > > program is causing this problem, I had send to microsoft like about 50 times 
> > > this problem report and I haven't got any feedbacks yet. Please Help thank 
> > > you!!!!........
> > > 
> > > HP INSTALLER OPTION PLUG-IN
> > > PROBLEM: Stopped Working      DATE:9/18/2008 11:25 PM     STATUS: Report Sent
> > > 
> > > "Problem signature"
> > > Problem Event Name:	APPCRASH
> > > Application Name:	hpzopt01.exe
> > > Application Version:	8.5.0.70
> > > Application Timestamp:	458b0717
> > > Fault Module Name:	msvcrt.dll
> > > Fault Module Version:	7.0.6001.18000
> > > Fault Module Timestamp:	4791a727
> > > Exception Code:	c0000005
> > > Exception Offset:	00009b30
> > > OS Version:	6.0.6001.2.1.0.256.1
> > > Locale ID:	1033
> > > Additional Information 1:	a4b0
> > > Additional Information 2:	72223d168986cef23e0bd4f50d844b8a
> > > Additional Information 3:	32c3
> > > Additional Information 4:	bc5c54ab2a8e8e43f94ab3d6be368a53
date: Fri, 24 Oct 2008 06:53:00 -0700   author:   Mike

RE: same error message    
Brilliant

Removing the IE8 Beta sorted it all out!
Well done....

You'd think that even a Beta would have been tested just a little bit...


"Eric" wrote:

> I had this same problem since early Sep 08.  I removed IE8beta2.  I was then 
> able to install the HP software and driver package on Win Vista x64.   I now 
> can use printing, scanning, etc.   Hope this helps.  
> 
> "André" wrote:
> 
> > > > > Hi,
> > I managed to get the printer installed by looking in the temp directory 
> > where the HP installer copied all the installation files. These were not 
> > removed.
> > The files were in Users\username\Appdata\Temp\7zs609.tmp.
> > The last part may be different because it is a "tempname".
> > I found the drivers in "drivers\dot4\wrapper\cioum32.msi and after that I 
> > installed the printer via new printer in the configurationmanager. The 
> > printer is working now.
> > I am now looking into the use of the scanner, but until now not sauccesfull. 
> > Lucky for me is that my printer is in my network, so I can use other 
> > computers to scan.
> > I hope this is of some help to you, but I would like to know if HP or 
> > Microsoft can help to solve this problem.
> > "Berno" wrote:
> > 
> > > Me too. Tried to install a HP J6410 printer, get the same error message.
> > > 
> > > > > I get the same error message!
> >
date: Fri, 7 Nov 2008 07:14:09 -0800   author:   vinogeek

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