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date: Thu, 3 Jul 2008 10:49:01 -0700,
group: microsoft.public.technet
back
Error 720
PLease help, had a power cut and now pc connects to my server and then
disconnects with error 720. Live in Zimbabwe, Africa and there is no one to
fix it.
Below is the thread from Norton.
Subject
---------------------------------------------------------------
Technical Support
Discussion Thread
---------------------------------------------------------------
Welcome back to Symantec Support.
I understand from your message that you have downloaded and ran the Norton
Removal Tool but you are still encountering the issue.
The issue you are encountering may potentially occur if the device driver is
damaged or corrupted.
Since the issue persists even after completely removing the Norton product
from your computer, I suggest you to contact your system vendor as they will
be in a better position to assist you and resolve the issue.
Regards,
Symantec Support
Hi,
Have downloaded tool and removed norton as suggested.
Files are now removed but still have problem!! where do i go now?
Regards
Discussion Thread
---------------------------------------------------------------
Response
I understand from your message that you are using Norton Internet Security
(NIS) 2007 and while connecting to the internet, your computer dials,
connects and then disconnects and you encounter error 720 with the following
error message:
"A connection could not be established because the Point to Point Protocol
(PPP) settings on your computer and on the remote computer do not match."
You have also mentioned that in devices you encounter the following message:
"Windows cannot load the device driver for this hardware. The driver may be
corrupted or missing. (Code 39)."
I also understand that the following devices have issues:
VIA Rhine II Fast Ethernet Adapter - Symantec Network Security Miniport
ROOT\SYMC_SYMIMMP\0000 39
WAN Miniport (IP) - Symantec Network Security Miniport
ROOT\SYMC_SYMIMMP\0001 39.
The issue you are encountering may potentially occur if the Norton program
drivers are damaged.
In order to resolve the issue, I suggest you to uninstall the NIS 2007 using
the Norton Removal Tool, download the available Windows updates and then
check for the issue.
Now, please follow the steps provided below to update Windows XP operating
system.
1. On the Windows taskbar, click Start > Settings > Control Panel.
2. In the Control Panel, double-click Automatic Updates.
3. Select Automatic (Recommended).
4. In the drop down, select a day and time convenient for you.
5. Click on Apply, then OK.
Now check for the issue.
If your issue still remains unresolved after following these steps, please
reply to this e-mail with the exact text of the error message or the details
of what happens after performing the steps mentioned above. This will help
us better understand the issue you are encountering. While replying to this
message, please do not change the subject line of this message.
Regards,
Symantec Support
Hi,
These are the Norton details:
Norton Internet Security 2007
Serial No: C9TCV9PQWHM2
Media SKU: 12608434
Current SKU:12776243
Problem occurred when we had a power cut - was working until that occurred.
Suspect that the devices with issues may be corrupted but, says i cannot
delete and reinstall because they are needed for boot up.
Regards
Discussion Thread
---------------------------------------------------------------
Response
Thank you for contacting Symantec Support.
I understand from your message that while connecting to the internet, your
computer dials, connects and then disconnects and you encounter error 720
with the following error message:
"A connection could not be established because the Point to Point Protocol
(PPP) settings on your computer and on the remote computer do not match."
You have also mentioned that in devices you encounter the following message:
"Windows cannot load the device driver for this hardware. The driver may be
corrupted or missing. (Code 39)."
I also understand that the following devices have issues:
VIA Rhine II Fast Ethernet Adapter - Symantec Network Security Miniport
ROOT\SYMC_SYMIMMP\0000 39
WAN Miniport (IP) - Symantec Network Security Miniport
ROOT\SYMC_SYMIMMP\0001 39.
In order to provide more precise technical support, we will need to gather a
bit more information from you.
Please furnish the following details.
1. Which Norton product are you using? Please mention the version as well.
2. Please provide the Product Key of the Norton product.
3. Did you make any changes on your computer or modify any settings with
Norton prior to encountering this issue?
4. Do you have any other security program installed on your computer?
5. What type of internet connection do you have, is it a dial-up or cable
modem/ DSL?
I look forward to your response in order to assist you better.
Regards,
Symantec Support
What happens is that it dials, connects then cuts off.I cannot use the PC to
connect online so im using my laptop
error 720
A connection could not be established because the Point to Point Protocol
(PPP) settings on your computer and on the remote computer do not match. Try
the following:
Make sure that TCP/IP is installed and enabled for this type of connection.
For more information, see To enable a network component.
Make sure that all protocols needed to establish this type of connection are
installed. For more information, see PPP operation and protocols.
Contact the administrator of the remote computer for more information about
establishing this type of connection.
In devices - Windows cannot load the device driver for this hardware. The
driver may be corrupted or missing. (Code 39)
VIA Rhine 11 Fast Ethernet Adapter - Symantec Network Security Miniport
Wan Miniport (IP) - Symantec Network Security Miniport
In problem devices:
VIA Rhine II Fast Ethernet Adapter - Symantec Network Security Miniport
ROOT\SYMC_SYMIMMP\0000 39
WAN Miniport (IP) - Symantec Network Security Miniport
ROOT\SYMC_SYMIMMP\0001 39
PC details:
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name STEAMY
System Manufacturer ECS
System Model M922
System Type X86-based PC
Processor x86 Family 15 Model 1 Stepping 3 GenuineIntel ~1700 Mhz
BIOS Version/Date American Megatrends Inc. 07.00T, 4/2/2001
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)"
User Name STEAMY\john
Time Zone South Africa Standard Time
Total Physical Memory 256.00 MB
Available Physical Memory 87.78 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 616.25 MB
Page File C:\pagefile.sys
--
Frustrated
date: Thu, 3 Jul 2008 10:49:01 -0700
author: Steamy
Re: Error 720
Error 720: No PPP Control Protocols Configured
http://support.microsoft.com/default.aspx/kb/314869
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
"Steamy" wrote in message
news:B29802CF-4C10-4B0C-82B8-487BB70F8C80@microsoft.com...
> PLease help, had a power cut and now pc connects to my server and then
> disconnects with error 720. Live in Zimbabwe, Africa and there is no one to
> fix it.
> Below is the thread from Norton.
>
> Subject
> ---------------------------------------------------------------
> Technical Support
>
>
> Discussion Thread
> ---------------------------------------------------------------
>
> Welcome back to Symantec Support.
>
> I understand from your message that you have downloaded and ran the Norton
> Removal Tool but you are still encountering the issue.
>
> The issue you are encountering may potentially occur if the device driver is
> damaged or corrupted.
>
> Since the issue persists even after completely removing the Norton product
> from your computer, I suggest you to contact your system vendor as they will
> be in a better position to assist you and resolve the issue.
>
>
> Regards,
>
> Symantec Support
>
>
> Hi,
>
> Have downloaded tool and removed norton as suggested.
> Files are now removed but still have problem!! where do i go now?
>
> Regards
>
> Discussion Thread
> ---------------------------------------------------------------
> Response
>
> I understand from your message that you are using Norton Internet Security
> (NIS) 2007 and while connecting to the internet, your computer dials,
> connects and then disconnects and you encounter error 720 with the following
> error message:
> "A connection could not be established because the Point to Point Protocol
> (PPP) settings on your computer and on the remote computer do not match."
> You have also mentioned that in devices you encounter the following message:
> "Windows cannot load the device driver for this hardware. The driver may be
> corrupted or missing. (Code 39)."
> I also understand that the following devices have issues:
> VIA Rhine II Fast Ethernet Adapter - Symantec Network Security Miniport
> ROOT\SYMC_SYMIMMP\0000 39
> WAN Miniport (IP) - Symantec Network Security Miniport
> ROOT\SYMC_SYMIMMP\0001 39.
>
> The issue you are encountering may potentially occur if the Norton program
> drivers are damaged.
>
> In order to resolve the issue, I suggest you to uninstall the NIS 2007 using
> the Norton Removal Tool, download the available Windows updates and then
> check for the issue.
>
>
> Now, please follow the steps provided below to update Windows XP operating
> system.
> 1. On the Windows taskbar, click Start > Settings > Control Panel.
> 2. In the Control Panel, double-click Automatic Updates.
> 3. Select Automatic (Recommended).
> 4. In the drop down, select a day and time convenient for you.
> 5. Click on Apply, then OK.
>
> Now check for the issue.
>
> If your issue still remains unresolved after following these steps, please
> reply to this e-mail with the exact text of the error message or the details
> of what happens after performing the steps mentioned above. This will help
> us better understand the issue you are encountering. While replying to this
> message, please do not change the subject line of this message.
>
> Regards,
>
> Symantec Support
>
> Hi,
>
> These are the Norton details:
>
> Norton Internet Security 2007
> Serial No: C9TCV9PQWHM2
> Media SKU: 12608434
> Current SKU:12776243
>
> Problem occurred when we had a power cut - was working until that occurred.
>
> Suspect that the devices with issues may be corrupted but, says i cannot
> delete and reinstall because they are needed for boot up.
>
> Regards
>
>
>
> Discussion Thread
> ---------------------------------------------------------------
> Response
>
> Thank you for contacting Symantec Support.
>
> I understand from your message that while connecting to the internet, your
> computer dials, connects and then disconnects and you encounter error 720
> with the following error message:
> "A connection could not be established because the Point to Point Protocol
> (PPP) settings on your computer and on the remote computer do not match."
> You have also mentioned that in devices you encounter the following message:
> "Windows cannot load the device driver for this hardware. The driver may be
> corrupted or missing. (Code 39)."
> I also understand that the following devices have issues:
> VIA Rhine II Fast Ethernet Adapter - Symantec Network Security Miniport
> ROOT\SYMC_SYMIMMP\0000 39
> WAN Miniport (IP) - Symantec Network Security Miniport
> ROOT\SYMC_SYMIMMP\0001 39.
>
> In order to provide more precise technical support, we will need to gather a
> bit more information from you.
> Please furnish the following details.
> 1. Which Norton product are you using? Please mention the version as well.
> 2. Please provide the Product Key of the Norton product.
> 3. Did you make any changes on your computer or modify any settings with
> Norton prior to encountering this issue?
> 4. Do you have any other security program installed on your computer?
> 5. What type of internet connection do you have, is it a dial-up or cable
> modem/ DSL?
>
> I look forward to your response in order to assist you better.
>
> Regards,
>
> Symantec Support
>
> What happens is that it dials, connects then cuts off.I cannot use the PC to
> connect online so im using my laptop
>
>
>
> error 720
>
> A connection could not be established because the Point to Point Protocol
> (PPP) settings on your computer and on the remote computer do not match. Try
> the following:
>
> Make sure that TCP/IP is installed and enabled for this type of connection.
> For more information, see To enable a network component.
>
> Make sure that all protocols needed to establish this type of connection are
> installed. For more information, see PPP operation and protocols.
> Contact the administrator of the remote computer for more information about
> establishing this type of connection.
>
> In devices - Windows cannot load the device driver for this hardware. The
> driver may be corrupted or missing. (Code 39)
>
> VIA Rhine 11 Fast Ethernet Adapter - Symantec Network Security Miniport
> Wan Miniport (IP) - Symantec Network Security Miniport
>
> In problem devices:
>
> VIA Rhine II Fast Ethernet Adapter - Symantec Network Security Miniport
> ROOT\SYMC_SYMIMMP\0000 39
> WAN Miniport (IP) - Symantec Network Security Miniport
> ROOT\SYMC_SYMIMMP\0001 39
>
> PC details:
>
> OS Name Microsoft Windows XP Home Edition
> Version 5.1.2600 Service Pack 2 Build 2600
> OS Manufacturer Microsoft Corporation
> System Name STEAMY
> System Manufacturer ECS
> System Model M922
> System Type X86-based PC
> Processor x86 Family 15 Model 1 Stepping 3 GenuineIntel ~1700 Mhz
> BIOS Version/Date American Megatrends Inc. 07.00T, 4/2/2001
> SMBIOS Version 2.3
> Windows Directory C:\WINDOWS
> System Directory C:\WINDOWS\system32
> Boot Device \Device\HarddiskVolume1
> Locale United States
> Hardware Abstraction Layer Version = "5.1.2600.2180
> (xpsp_sp2_rtm.040803-2158)"
> User Name STEAMY\john
> Time Zone South Africa Standard Time
> Total Physical Memory 256.00 MB
> Available Physical Memory 87.78 MB
> Total Virtual Memory 2.00 GB
> Available Virtual Memory 1.96 GB
> Page File Space 616.25 MB
> Page File C:\pagefile.sys
>
>
>
> --
> Frustrated
date: Fri, 4 Jul 2008 11:22:20 -0400
author: Mary Sauer
Re: Error 720
Thanks so much for the advice, i had read it earlier - i should have
explained further. I contacted my server and they went through my settings
with me. All were ok. I can connect to the internet using my laptop so not a
server problem. Think the protocols are corrupted and dont know how to remove
and reinstall. Internet protocol ( TCP/IP) etc. It happened after a power cut
- i tried System Restore - says nothing has changed!!Is there anything else
it could be?
Thanks again, so much for your time.
--
Frustrated
"Mary Sauer" wrote:
> Error 720: No PPP Control Protocols Configured
> http://support.microsoft.com/default.aspx/kb/314869
>
> --
> Mary Sauer MSFT MVP
> http://office.microsoft.com/
> http://msauer.mvps.org/
> news://msnews.microsoft.com
>
> "Steamy" wrote in message
> news:B29802CF-4C10-4B0C-82B8-487BB70F8C80@microsoft.com...
> > PLease help, had a power cut and now pc connects to my server and then
> > disconnects with error 720. Live in Zimbabwe, Africa and there is no one to
> > fix it.
> > Below is the thread from Norton.
> >
> > Subject
> > ---------------------------------------------------------------
> > Technical Support
> >
> >
> > Discussion Thread
> > ---------------------------------------------------------------
> >
> > Welcome back to Symantec Support.
> >
> > I understand from your message that you have downloaded and ran the Norton
> > Removal Tool but you are still encountering the issue.
> >
> > The issue you are encountering may potentially occur if the device driver is
> > damaged or corrupted.
> >
> > Since the issue persists even after completely removing the Norton product
> > from your computer, I suggest you to contact your system vendor as they will
> > be in a better position to assist you and resolve the issue.
> >
> >
> > Regards,
> >
> > Symantec Support
> >
> >
> > Hi,
> >
> > Have downloaded tool and removed norton as suggested.
> > Files are now removed but still have problem!! where do i go now?
> >
> > Regards
> >
> > Discussion Thread
> > ---------------------------------------------------------------
> > Response
> >
> > I understand from your message that you are using Norton Internet Security
> > (NIS) 2007 and while connecting to the internet, your computer dials,
> > connects and then disconnects and you encounter error 720 with the following
> > error message:
> > "A connection could not be established because the Point to Point Protocol
> > (PPP) settings on your computer and on the remote computer do not match."
> > You have also mentioned that in devices you encounter the following message:
> > "Windows cannot load the device driver for this hardware. The driver may be
> > corrupted or missing. (Code 39)."
> > I also understand that the following devices have issues:
> > VIA Rhine II Fast Ethernet Adapter - Symantec Network Security Miniport
> > ROOT\SYMC_SYMIMMP\0000 39
> > WAN Miniport (IP) - Symantec Network Security Miniport
> > ROOT\SYMC_SYMIMMP\0001 39.
> >
> > The issue you are encountering may potentially occur if the Norton program
> > drivers are damaged.
> >
> > In order to resolve the issue, I suggest you to uninstall the NIS 2007 using
> > the Norton Removal Tool, download the available Windows updates and then
> > check for the issue.
> >
> >
> > Now, please follow the steps provided below to update Windows XP operating
> > system.
> > 1. On the Windows taskbar, click Start > Settings > Control Panel.
> > 2. In the Control Panel, double-click Automatic Updates.
> > 3. Select Automatic (Recommended).
> > 4. In the drop down, select a day and time convenient for you.
> > 5. Click on Apply, then OK.
> >
> > Now check for the issue.
> >
> > If your issue still remains unresolved after following these steps, please
> > reply to this e-mail with the exact text of the error message or the details
> > of what happens after performing the steps mentioned above. This will help
> > us better understand the issue you are encountering. While replying to this
> > message, please do not change the subject line of this message.
> >
> > Regards,
> >
> > Symantec Support
> >
> > Hi,
> >
> > These are the Norton details:
> >
> > Norton Internet Security 2007
> > Serial No: C9TCV9PQWHM2
> > Media SKU: 12608434
> > Current SKU:12776243
> >
> > Problem occurred when we had a power cut - was working until that occurred.
> >
> > Suspect that the devices with issues may be corrupted but, says i cannot
> > delete and reinstall because they are needed for boot up.
> >
> > Regards
> >
> >
> >
> > Discussion Thread
> > ---------------------------------------------------------------
> > Response
> >
> > Thank you for contacting Symantec Support.
> >
> > I understand from your message that while connecting to the internet, your
> > computer dials, connects and then disconnects and you encounter error 720
> > with the following error message:
> > "A connection could not be established because the Point to Point Protocol
> > (PPP) settings on your computer and on the remote computer do not match."
> > You have also mentioned that in devices you encounter the following message:
> > "Windows cannot load the device driver for this hardware. The driver may be
> > corrupted or missing. (Code 39)."
> > I also understand that the following devices have issues:
> > VIA Rhine II Fast Ethernet Adapter - Symantec Network Security Miniport
> > ROOT\SYMC_SYMIMMP\0000 39
> > WAN Miniport (IP) - Symantec Network Security Miniport
> > ROOT\SYMC_SYMIMMP\0001 39.
> >
> > In order to provide more precise technical support, we will need to gather a
> > bit more information from you.
> > Please furnish the following details.
> > 1. Which Norton product are you using? Please mention the version as well.
> > 2. Please provide the Product Key of the Norton product.
> > 3. Did you make any changes on your computer or modify any settings with
> > Norton prior to encountering this issue?
> > 4. Do you have any other security program installed on your computer?
> > 5. What type of internet connection do you have, is it a dial-up or cable
> > modem/ DSL?
> >
> > I look forward to your response in order to assist you better.
> >
> > Regards,
> >
> > Symantec Support
> >
> > What happens is that it dials, connects then cuts off.I cannot use the PC to
> > connect online so im using my laptop
> >
> >
> >
> > error 720
> >
> > A connection could not be established because the Point to Point Protocol
> > (PPP) settings on your computer and on the remote computer do not match. Try
> > the following:
> >
> > Make sure that TCP/IP is installed and enabled for this type of connection.
> > For more information, see To enable a network component.
> >
> > Make sure that all protocols needed to establish this type of connection are
> > installed. For more information, see PPP operation and protocols.
> > Contact the administrator of the remote computer for more information about
> > establishing this type of connection.
> >
> > In devices - Windows cannot load the device driver for this hardware. The
> > driver may be corrupted or missing. (Code 39)
> >
> > VIA Rhine 11 Fast Ethernet Adapter - Symantec Network Security Miniport
> > Wan Miniport (IP) - Symantec Network Security Miniport
> >
> > In problem devices:
> >
> > VIA Rhine II Fast Ethernet Adapter - Symantec Network Security Miniport
> > ROOT\SYMC_SYMIMMP\0000 39
> > WAN Miniport (IP) - Symantec Network Security Miniport
> > ROOT\SYMC_SYMIMMP\0001 39
> >
> > PC details:
> >
> > OS Name Microsoft Windows XP Home Edition
> > Version 5.1.2600 Service Pack 2 Build 2600
> > OS Manufacturer Microsoft Corporation
> > System Name STEAMY
> > System Manufacturer ECS
> > System Model M922
> > System Type X86-based PC
> > Processor x86 Family 15 Model 1 Stepping 3 GenuineIntel ~1700 Mhz
> > BIOS Version/Date American Megatrends Inc. 07.00T, 4/2/2001
> > SMBIOS Version 2.3
> > Windows Directory C:\WINDOWS
> > System Directory C:\WINDOWS\system32
> > Boot Device \Device\HarddiskVolume1
> > Locale United States
> > Hardware Abstraction Layer Version = "5.1.2600.2180
> > (xpsp_sp2_rtm.040803-2158)"
> > User Name STEAMY\john
> > Time Zone South Africa Standard Time
> > Total Physical Memory 256.00 MB
> > Available Physical Memory 87.78 MB
> > Total Virtual Memory 2.00 GB
> > Available Virtual Memory 1.96 GB
> > Page File Space 616.25 MB
> > Page File C:\pagefile.sys
> >
> >
> >
> > --
> > Frustrated
>
>
>
date: Sat, 5 Jul 2008 04:56:01 -0700
author: Steamy
Re: Error 720
Success!!!
Problem
Power failure whilst online - on reboot connects to server then disconnects
with error 720
Solution
Check Server properties, Networking,
PPP.Windows 95/98/NT 4/2000, Internet -OK
Internet Protocol(TCP/IP) OK, QoS Packet Schedduler deleted, Client for
Microsoft Networks OK
Reinstall QoS Packet Schedduler!!!
--
Frustrated
"Steamy" wrote:
> Thanks so much for the advice, i had read it earlier - i should have
> explained further. I contacted my server and they went through my settings
> with me. All were ok. I can connect to the internet using my laptop so not a
> server problem. Think the protocols are corrupted and dont know how to remove
> and reinstall. Internet protocol ( TCP/IP) etc. It happened after a power cut
> - i tried System Restore - says nothing has changed!!Is there anything else
> it could be?
> Thanks again, so much for your time.
> --
> Frustrated
>
>
> "Mary Sauer" wrote:
>
> > Error 720: No PPP Control Protocols Configured
> > http://support.microsoft.com/default.aspx/kb/314869
> >
> > --
> > Mary Sauer MSFT MVP
> > http://office.microsoft.com/
> > http://msauer.mvps.org/
> > news://msnews.microsoft.com
> >
> > "Steamy" wrote in message
> > news:B29802CF-4C10-4B0C-82B8-487BB70F8C80@microsoft.com...
> > > PLease help, had a power cut and now pc connects to my server and then
> > > disconnects with error 720. Live in Zimbabwe, Africa and there is no one to
> > > fix it.
> > > Below is the thread from Norton.
> > >
> > > Subject
> > > ---------------------------------------------------------------
> > > Technical Support
> > >
> > >
> > > Discussion Thread
> > > ---------------------------------------------------------------
> > >
> > > Welcome back to Symantec Support.
> > >
> > > I understand from your message that you have downloaded and ran the Norton
> > > Removal Tool but you are still encountering the issue.
> > >
> > > The issue you are encountering may potentially occur if the device driver is
> > > damaged or corrupted.
> > >
> > > Since the issue persists even after completely removing the Norton product
> > > from your computer, I suggest you to contact your system vendor as they will
> > > be in a better position to assist you and resolve the issue.
> > >
> > >
> > > Regards,
> > >
> > > Symantec Support
> > >
> > >
> > > Hi,
> > >
> > > Have downloaded tool and removed norton as suggested.
> > > Files are now removed but still have problem!! where do i go now?
> > >
> > > Regards
> > >
> > > Discussion Thread
> > > ---------------------------------------------------------------
> > > Response
> > >
> > > I understand from your message that you are using Norton Internet Security
> > > (NIS) 2007 and while connecting to the internet, your computer dials,
> > > connects and then disconnects and you encounter error 720 with the following
> > > error message:
> > > "A connection could not be established because the Point to Point Protocol
> > > (PPP) settings on your computer and on the remote computer do not match."
> > > You have also mentioned that in devices you encounter the following message:
> > > "Windows cannot load the device driver for this hardware. The driver may be
> > > corrupted or missing. (Code 39)."
> > > I also understand that the following devices have issues:
> > > VIA Rhine II Fast Ethernet Adapter - Symantec Network Security Miniport
> > > ROOT\SYMC_SYMIMMP\0000 39
> > > WAN Miniport (IP) - Symantec Network Security Miniport
> > > ROOT\SYMC_SYMIMMP\0001 39.
> > >
> > > The issue you are encountering may potentially occur if the Norton program
> > > drivers are damaged.
> > >
> > > In order to resolve the issue, I suggest you to uninstall the NIS 2007 using
> > > the Norton Removal Tool, download the available Windows updates and then
> > > check for the issue.
> > >
> > >
> > > Now, please follow the steps provided below to update Windows XP operating
> > > system.
> > > 1. On the Windows taskbar, click Start > Settings > Control Panel.
> > > 2. In the Control Panel, double-click Automatic Updates.
> > > 3. Select Automatic (Recommended).
> > > 4. In the drop down, select a day and time convenient for you.
> > > 5. Click on Apply, then OK.
> > >
> > > Now check for the issue.
> > >
> > > If your issue still remains unresolved after following these steps, please
> > > reply to this e-mail with the exact text of the error message or the details
> > > of what happens after performing the steps mentioned above. This will help
> > > us better understand the issue you are encountering. While replying to this
> > > message, please do not change the subject line of this message.
> > >
> > > Regards,
> > >
> > > Symantec Support
> > >
> > > Hi,
> > >
> > > These are the Norton details:
> > >
> > > Norton Internet Security 2007
> > > Serial No: C9TCV9PQWHM2
> > > Media SKU: 12608434
> > > Current SKU:12776243
> > >
> > > Problem occurred when we had a power cut - was working until that occurred.
> > >
> > > Suspect that the devices with issues may be corrupted but, says i cannot
> > > delete and reinstall because they are needed for boot up.
> > >
> > > Regards
> > >
> > >
> > >
> > > Discussion Thread
> > > ---------------------------------------------------------------
> > > Response
> > >
> > > Thank you for contacting Symantec Support.
> > >
> > > I understand from your message that while connecting to the internet, your
> > > computer dials, connects and then disconnects and you encounter error 720
> > > with the following error message:
> > > "A connection could not be established because the Point to Point Protocol
> > > (PPP) settings on your computer and on the remote computer do not match."
> > > You have also mentioned that in devices you encounter the following message:
> > > "Windows cannot load the device driver for this hardware. The driver may be
> > > corrupted or missing. (Code 39)."
> > > I also understand that the following devices have issues:
> > > VIA Rhine II Fast Ethernet Adapter - Symantec Network Security Miniport
> > > ROOT\SYMC_SYMIMMP\0000 39
> > > WAN Miniport (IP) - Symantec Network Security Miniport
> > > ROOT\SYMC_SYMIMMP\0001 39.
> > >
> > > In order to provide more precise technical support, we will need to gather a
> > > bit more information from you.
> > > Please furnish the following details.
> > > 1. Which Norton product are you using? Please mention the version as well.
> > > 2. Please provide the Product Key of the Norton product.
> > > 3. Did you make any changes on your computer or modify any settings with
> > > Norton prior to encountering this issue?
> > > 4. Do you have any other security program installed on your computer?
> > > 5. What type of internet connection do you have, is it a dial-up or cable
> > > modem/ DSL?
> > >
> > > I look forward to your response in order to assist you better.
> > >
> > > Regards,
> > >
> > > Symantec Support
> > >
> > > What happens is that it dials, connects then cuts off.I cannot use the PC to
> > > connect online so im using my laptop
> > >
> > >
> > >
> > > error 720
> > >
> > > A connection could not be established because the Point to Point Protocol
> > > (PPP) settings on your computer and on the remote computer do not match. Try
> > > the following:
> > >
> > > Make sure that TCP/IP is installed and enabled for this type of connection.
> > > For more information, see To enable a network component.
> > >
> > > Make sure that all protocols needed to establish this type of connection are
> > > installed. For more information, see PPP operation and protocols.
> > > Contact the administrator of the remote computer for more information about
> > > establishing this type of connection.
> > >
> > > In devices - Windows cannot load the device driver for this hardware. The
> > > driver may be corrupted or missing. (Code 39)
> > >
> > > VIA Rhine 11 Fast Ethernet Adapter - Symantec Network Security Miniport
> > > Wan Miniport (IP) - Symantec Network Security Miniport
> > >
> > > In problem devices:
> > >
> > > VIA Rhine II Fast Ethernet Adapter - Symantec Network Security Miniport
> > > ROOT\SYMC_SYMIMMP\0000 39
> > > WAN Miniport (IP) - Symantec Network Security Miniport
> > > ROOT\SYMC_SYMIMMP\0001 39
> > >
> > > PC details:
> > >
> > > OS Name Microsoft Windows XP Home Edition
> > > Version 5.1.2600 Service Pack 2 Build 2600
> > > OS Manufacturer Microsoft Corporation
> > > System Name STEAMY
> > > System Manufacturer ECS
> > > System Model M922
> > > System Type X86-based PC
> > > Processor x86 Family 15 Model 1 Stepping 3 GenuineIntel ~1700 Mhz
> > > BIOS Version/Date American Megatrends Inc. 07.00T, 4/2/2001
> > > SMBIOS Version 2.3
> > > Windows Directory C:\WINDOWS
> > > System Directory C:\WINDOWS\system32
> > > Boot Device \Device\HarddiskVolume1
> > > Locale United States
> > > Hardware Abstraction Layer Version = "5.1.2600.2180
> > > (xpsp_sp2_rtm.040803-2158)"
> > > User Name STEAMY\john
> > > Time Zone South Africa Standard Time
> > > Total Physical Memory 256.00 MB
> > > Available Physical Memory 87.78 MB
> > > Total Virtual Memory 2.00 GB
> > > Available Virtual Memory 1.96 GB
> > > Page File Space 616.25 MB
> > > Page File C:\pagefile.sys
> > >
> > >
> > >
> > > --
> > > Frustrated
> >
> >
> >
date: Sun, 13 Jul 2008 00:10:00 -0700
author: Steamy
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