attempted to renew my existing subscription (early) which expires at end of August. I have a direct, but have a plus dvd media renewal card. all i wanted to do was renew for an additional year, but there isn't any box to check for that. How do they know I am renewing, and not upgrading my existing subscription? there should be a box to check to indicate if you are renewing or upgrading. Now my info shows i have a DVD edition, but the expiration date is still Aug 08. It should be extended to Aug 09. it would be nice to have a checkbox indicating if this is a renewal or an upgrade, so I wouldn't have to call support on monday to straighten it out. thanks.
now the activation site expired my current subscription (effecitive 5/3/08) and gave me a new subscription expires 5/4/09. the current subscription should not have expired until Aug 08, so now I lost four months?? "mikeh" wrote: > attempted to renew my existing subscription (early) which expires at end of > August. I have a direct, but have a plus dvd media renewal card. all i > wanted to do was renew for an additional year, but there isn't any box to > check for that. > How do they know I am renewing, and not upgrading my existing subscription? > there should be a box to check to indicate if you are renewing or upgrading. > Now my info shows i have a DVD edition, but the expiration date is still Aug > 08. It should be extended to Aug 09. > it would be nice to have a checkbox indicating if this is a renewal or an > upgrade, so I wouldn't have to call support on monday to straighten it out. > thanks. >
Warning to everyone... don't upgrade a subscription until your current subscription expires. I lost 4 months on my direct subscription and was told, your out of luck, nothing we can do because it is an upgrade!!! "mikeh" wrote: > now the activation site expired my current subscription (effecitive 5/3/08) > and gave me a new subscription expires 5/4/09. the current subscription > should not have expired until Aug 08, so now I lost four months?? > > > > > "mikeh" wrote: > > > attempted to renew my existing subscription (early) which expires at end of > > August. I have a direct, but have a plus dvd media renewal card. all i > > wanted to do was renew for an additional year, but there isn't any box to > > check for that. > > How do they know I am renewing, and not upgrading my existing subscription? > > there should be a box to check to indicate if you are renewing or upgrading. > > Now my info shows i have a DVD edition, but the expiration date is still Aug > > 08. It should be extended to Aug 09. > > it would be nice to have a checkbox indicating if this is a renewal or an > > upgrade, so I wouldn't have to call support on monday to straighten it out. > > thanks. > >
