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date: Wed, 27 Feb 2008 21:12:26 -0500,
group: microsoft.public.technet
back
How to contact Microsoft
Several days ago I posted a question concerning the inability of my
Microsoft Fingerprint Reader to function. I did not receive answers from
anyone in the discussion groups. I spent several hours over several days
speaking to a Microsoft tech support supervisor trying to get it to work, to
no avail, and the case was closed by Microsoft as having no solution
available.
This was not acceptable to me, being the curious person I am. I
decided, what the hell, I'll just uninstall my OS, reformat and do a clean
install. During the install I installed each and every update and
application one at a time, checking the function of my fingerprint reader
after each update and application, rebooting after each one. I had many
updates and applications to install so it took me two days to discover the
problem.
The application preventing the fingerprint reader from functioning is a
Microsoft application contained in one of Microsoft's programs. It is the
"Windows Live Installer" included in Windows Live Mail. I uninstalled
Windows Live Installer and the fingerprint reader works perfectly.
Uninstalling this application has caused no problems so far.
Once the OS and all of my programs were installed I decided to download
and install Vista SP1 once again to determine if the problem would reoccur
with SP1. It did not. Everything works perfectly and my OS is lightning fast
with SP1 once again installed.
My problem is this: I have tried to send a support email to Microsoft
explaining the fix to the fingerprint reader problem so as to save them a
lot of time and money. I'm certain Microsoft will be able to alter the
application to make it compatible with the Microsoft Fingerprint Reader. It
should be a simple matter for them to do so. I discovered, reading many
forums, that thousands of people are having this same problem. The Microsoft
support page could not verify the product number of my fingerprint reader so
I was not able to send the information. I called Microsoft Support and they
don't see to be interested. I'll be damned if I'm going to pay $35.00 to
send a support email and notify Microsoft of a Microsoft problem.
I want nothing from Microsoft; not a thank you, not recognition, not a
free product, not anything. Can anyone provide me with the proper support
email address I can send this information to, or can anyone do it for me? I
would appreciate it very much as I don't want other people to suffer the
frustrations and aggravations I suffered while trying to get this product to
work properly.
Thank you in advance for any information you may wish to provide.
C.B.
--
It is the responsibility and duty of everyone to help the underprivileged
and unfortunate among us.
date: Thu, 28 Feb 2008 14:18:55 -0500
author: C.B.
Re: How to contact Microsoft
"C.B." wrote in message
news:2396AB38-3743-4CC3-AEBA-5E851EDDB0A7@microsoft.com...
> Several days ago I posted a question concerning the inability of my
> Microsoft Fingerprint Reader to function. I did not receive answers from
> anyone in the discussion groups. I spent several hours over several days
> speaking to a Microsoft tech support supervisor trying to get it to work,
> to no avail, and the case was closed by Microsoft as having no solution
> available.
> This was not acceptable to me, being the curious person I am. I
> decided, what the hell, I'll just uninstall my OS, reformat and do a clean
> install. During the install I installed each and every update and
> application one at a time, checking the function of my fingerprint reader
> after each update and application, rebooting after each one. I had many
> updates and applications to install so it took me two days to discover the
> problem.
> The application preventing the fingerprint reader from functioning is
> a Microsoft application contained in one of Microsoft's programs. It is
> the "Windows Live Installer" included in Windows Live Mail. I uninstalled
> Windows Live Installer and the fingerprint reader works perfectly.
> Uninstalling this application has caused no problems so far.
> Once the OS and all of my programs were installed I decided to
> download and install Vista SP1 once again to determine if the problem
> would reoccur with SP1. It did not. Everything works perfectly and my OS
> is lightning fast with SP1 once again installed.
> My problem is this: I have tried to send a support email to Microsoft
> explaining the fix to the fingerprint reader problem so as to save them a
> lot of time and money. I'm certain Microsoft will be able to alter the
> application to make it compatible with the Microsoft Fingerprint Reader.
> It should be a simple matter for them to do so. I discovered, reading many
> forums, that thousands of people are having this same problem. The
> Microsoft support page could not verify the product number of my
> fingerprint reader so I was not able to send the information. I called
> Microsoft Support and they don't see to be interested. I'll be damned if
> I'm going to pay $35.00 to send a support email and notify Microsoft of a
> Microsoft problem.
> I want nothing from Microsoft; not a thank you, not recognition, not a
> free product, not anything. Can anyone provide me with the proper support
> email address I can send this information to, or can anyone do it for me?
> I would appreciate it very much as I don't want other people to suffer the
> frustrations and aggravations I suffered while trying to get this product
> to work properly.
> Thank you in advance for any information you may wish to provide.
>
> C.B.
>
>
> --
> It is the responsibility and duty of everyone to help the underprivileged
> and unfortunate among us.
So document it that. Detail, by item, how many hours you spent trouble
shooting and debugging the problem. Total it all at $100 / hr and send MS
the bill, to account payable. Mention if you don't hear from them you will
have to elevate the situation.
--
BobF.
Lincoln actually got it right but was way ahead of his time when he said,
"You can have some of you computer working all of the time and all of your
computer working some of the time but..." It was he that said that, wasn't
it?
date: Thu, 28 Feb 2008 14:29:12 -0500
author: Bob F.
Re: How to contact Microsoft
What's the SRX number?
--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"C.B." wrote in message
news:2396AB38-3743-4CC3-AEBA-5E851EDDB0A7@microsoft.com...
> Several days ago I posted a question concerning the inability of my
> Microsoft Fingerprint Reader to function. I did not receive answers from
> anyone in the discussion groups. I spent several hours over several days
> speaking to a Microsoft tech support supervisor trying to get it to work,
> to no avail, and the case was closed by Microsoft as having no solution
> available.
> This was not acceptable to me, being the curious person I am. I
> decided, what the hell, I'll just uninstall my OS, reformat and do a clean
> install. During the install I installed each and every update and
> application one at a time, checking the function of my fingerprint reader
> after each update and application, rebooting after each one. I had many
> updates and applications to install so it took me two days to discover the
> problem.
> The application preventing the fingerprint reader from functioning is
> a Microsoft application contained in one of Microsoft's programs. It is
> the "Windows Live Installer" included in Windows Live Mail. I uninstalled
> Windows Live Installer and the fingerprint reader works perfectly.
> Uninstalling this application has caused no problems so far.
> Once the OS and all of my programs were installed I decided to
> download and install Vista SP1 once again to determine if the problem
> would reoccur with SP1. It did not. Everything works perfectly and my OS
> is lightning fast with SP1 once again installed.
> My problem is this: I have tried to send a support email to Microsoft
> explaining the fix to the fingerprint reader problem so as to save them a
> lot of time and money. I'm certain Microsoft will be able to alter the
> application to make it compatible with the Microsoft Fingerprint Reader.
> It should be a simple matter for them to do so. I discovered, reading many
> forums, that thousands of people are having this same problem. The
> Microsoft support page could not verify the product number of my
> fingerprint reader so I was not able to send the information. I called
> Microsoft Support and they don't see to be interested. I'll be damned if
> I'm going to pay $35.00 to send a support email and notify Microsoft of a
> Microsoft problem.
> I want nothing from Microsoft; not a thank you, not recognition, not a
> free product, not anything. Can anyone provide me with the proper support
> email address I can send this information to, or can anyone do it for me?
> I would appreciate it very much as I don't want other people to suffer the
> frustrations and aggravations I suffered while trying to get this product
> to work properly.
> Thank you in advance for any information you may wish to provide.
>
> C.B.
>
>
> --
> It is the responsibility and duty of everyone to help the underprivileged
> and unfortunate among us.
date: Thu, 28 Feb 2008 11:41:29 -0800
author: zachd [MSFT]
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