I am using Entourage 2008 to access our company's exchange server via the webmail portal. Everything seems to be working very well with one exception. Intermittently when someone reply's to a message the original message is downloaded by Entourage instead of the new reply. The timestamp on the message will change to the new time but the content of the message will be the previous email instead of the reply. I'm using a BlackBerry via BES and the correct email will be sent to my BlackBerry. If I log onto the webmail interface to Exchange via Safari the correct message is also shown. Any assistance you can provide would be greatly appreciated.
Bob Baughman wrote: > I am using Entourage 2008 to access our company's exchange server via the > webmail portal. Everything seems to be working very well with one > exception. Intermittently when someone reply's to a message the original > message is downloaded by Entourage instead of the new reply. The timestamp > on the message will change to the new time but the content of the message > will be the previous email instead of the reply. I'm using a BlackBerry via > BES and the correct email will be sent to my BlackBerry. If I log onto the > webmail interface to Exchange via Safari the correct message is also shown. > > Any assistance you can provide would be greatly appreciated. This is certainly not standard behavior. You may need to empty the cache of your Inbox or whatever folder where you're seeing this problem and then let the messages sync again from the server. If you see this in just one or a handful of folders then right-click or Control-click that folder, select Folder Properties and click the Empty button to empty the cache. You can also select the account itself and empty the cache for all of your folders. Hope this helps! -- bill Entourage Help Page <http://entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk> Twitter: follow <http://twitter.com/meck>
