Version: 2008 Operating System: Mac OS X 10.5 (Leopard) Processor: Intel Email Client: Exchange I cannot see a number of the "Folders on My Computer" that I used to be able to see. However, when I search for messages that I know are contained in them, the searched message comes up, and identifies itself as being in the appropriate folder. How can I make these folders visible to me again? I have rebuilt my database, but to no avail.
PoweredBySun@officeformac.com wrote: > I cannot see a number of the "Folders on My Computer" that I used to > be able to see. However, when I search for messages that I know are > contained in them, the searched message comes up, and identifies > itself as being in the appropriate folder. How can I make these > folders visible to me again? I have rebuilt my database, but to no > avail. If you see this in just one or a handful of folders then right-click or Control-click that folder, select Folder Properties and click the Empty button to empty the cache. You can also select the account itself and empty the cache for all of your folders. Hope this helps! -- bill Entourage Help Page <http://entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk> Twitter: follow <http://twitter.com/meck>
On 10/6/08 5:58 PM ET, "PoweredBySun@officeformac.com" wrote: > Version: 2008 > Operating System: Mac OS X 10.5 (Leopard) > Processor: Intel > Email Client: Exchange > > I cannot see a number of the "Folders on My Computer" that I used to be able > to see. However, when I search for messages that I know are contained in them, > the searched message comes up, and identifies itself as being in the > appropriate folder. How can I make these folders visible to me again? I have > rebuilt my database, but to no avail. Is there any chance that you accidentally dragged the missing folders inside another folder? I've done that a couple of times. If any of your folders has a right-pointing triangle to the left of its name, that folder has subfolders. Click on the triangle to reveal the subfolders. If your folders are in the wrong place, drag them back to "On My Computer". Hope this helps! -- Ed Kimball
> On 10/6/08 5:58 PM ET, "PoweredBySun@officeformac.com" > wrote: > > > Version: 2008 > > Operating System: Mac OS X 10.5 (Leopard) > > Processor: Intel > > Email Client: Exchange > > > > I cannot see a number of the "Folders on My Computer" that I used to be able > > to see. However, when I search for messages that I know are contained in them, > > the searched message comes up, and identifies itself as being in the > > appropriate folder. How can I make these folders visible to me again? I have > > rebuilt my database, but to no avail. > > Is there any chance that you accidentally dragged the missing folders inside > another folder? I've done that a couple of times. > > If any of your folders has a right-pointing triangle to the left of its > name, that folder has subfolders. Click on the triangle to reveal the > subfolders. If your folders are in the wrong place, drag them back to "On My > Computer". > > Hope this helps! > -- > Ed Kimball > > Yes, I've already looked is all the other folders. None contain the missing ones.
> PoweredBySun@officeformac.com wrote: > > > I cannot see a number of the "Folders on My Computer" that I used to > > be able to see. However, when I search for messages that I know are > > contained in them, the searched message comes up, and identifies > > itself as being in the appropriate folder. How can I make these > > folders visible to me again? I have rebuilt my database, but to no > > avail. > > If you see this in just one or a handful of folders then right-click or > Control-click that folder, select Folder Properties and click the Empty > button to empty the cache. You can also select the account itself and > empty the cache for all of your folders. > > Hope this helps! > > -- > > bill > > Entourage Help Page > Entourage Help Blog > YouTalk > Twitter: follow > Bill, Folder properties options only seem to occur with server based folders. These missing folders are "Folders on My Computer", and right clicking any of the folders on my computer does not grant me a "Folder Properties" Option, thus can't reset cache. Should this not be the case?
"PoweredBySun@officeformac.com" wrote: > Yes, I've already looked is all the other folders. None contain the missing > ones. See if this script will help: <http://www.entourage.mvps.org/downloads/scripts/Misplaced_messages.zip> This will create a folder named ³Misplaced Messages.² If messages have been misplaced they will be moved to this folder. Let me know if this helps. -- Diane
PoweredBySun@officeformac.com wrote: > Folder properties options only seem to occur with server based > folders. These missing folders are "Folders on My Computer", and > right clicking any of the folders on my computer does not grant me a > "Folder Properties" Option, thus can't reset cache. Should this not > be the case? Your original message said both "Exchange" and folders "On My Computer". From your description I wrongly assumed you were having a problem with your Exchange account. You can not clear the cache for folders "On My Computer", so please ignore my response to you. -- bill Entourage Help Page <http://entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk> Twitter: follow <http://twitter.com/meck>
