Entourage Randomly Resetting   

Version: 2004
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

Umm. I'm panicking here. I've had my Entourage account set up on my Mac for a year and a half. This morning when I logged onto my computer, I had to reconfigure my email account like it was brand new. I've lost all my emails, all my addresses, all my folders, everything. It's like a brand new account. This happened about 5 months ago, too. At that time, I repopulated all my email addresses and started from scratch. What is happening? Where is all my data? Why is my account randomly resetting?

date: Sat, 30 Aug 2008 06:27:22 -0700   author:   unknown

Re: Entourage Randomly Resetting   

table_4_six@officeformac.com wrote:

> Umm. I'm panicking here. I've had my Entourage account set up on my
> Mac for a year and a half. This morning when I logged onto my
> computer, I had to reconfigure my email account like it was brand
> new. I've lost all my emails, all my addresses, all my folders,
> everything. It's like a brand new account. This happened about 5
> months ago, too. At that time, I repopulated all my email addresses
> and started from scratch. What is happening? Where is all my data?
> Why is my account randomly resetting?

99% of the time this problem is caused because the Entourage user has 
moved/deleted his Microsoft User Identity or parts within it.

Entourage looks for your E-mail data in one place: ~/Documents/Microsoft 
User Data/Office 2004 Identities/Main Identity/Database.

The " ~ " represents your home folder. The "Main Identity" may be named 
differently. If you've moved any part of this then you need to put it 
back in place. If you've trashed the Database file then you'll need to 
restore from backup.

If you find more than one folder at the same level as "Main Identity" 
then try using Entourage --> Switch Identity... to reselect your correct 
identity.

Hope this helps!

-- 

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

date: Sat, 30 Aug 2008 09:14:32 -0500   author:   William Smith [MVP] LID

Re: Entourage Randomly Resetting   

On 8/30/08 9:27 AM ET, "table_4_six@officeformac.com"
 wrote:

> Version: 2004
> Operating System: Mac OS X 10.5 (Leopard)
> Processor: Intel
> Email Client: pop
> 
> Umm. I'm panicking here. I've had my Entourage account set up on my Mac for a
> year and a half. This morning when I logged onto my computer, I had to
> reconfigure my email account like it was brand new. I've lost all my emails,
> all my addresses, all my folders, everything. It's like a brand new account.
> This happened about 5 months ago, too. At that time, I repopulated all my
> email addresses and started from scratch. What is happening? Where is all my
> data? Why is my account randomly resetting?

Usually this means that something happened to your Microsoft User Data, your
Office 2004 Identities folder, or your Main Identity folder, so Office has
"helpfully" created a new Main Identity folder. If you can find your old one
or have a backup for it, you can replace the one Office has created with
your old one.
-- 
Ed Kimball

date: Sat, 30 Aug 2008 10:08:52 -0400   author:   Ed Kimball