Database rebuild problem

Database rebuild problem

I'm running Entourage 2004 V 11.3.6 on an iMac under OS 10.5.2

In the past six weeks or so, I've had problems with messages
disappearing -- e.g., only the top half of my inbox window shows
anything. If I click on blank lines, sometimes the messages reappear.
Other times, I get a 4362 error.

I've rebuilt the database twice in that time.

Each time, I notice that it seems to restore messages that I thought I
had deleted. Other than that, it seems to work OK for a few weeks,
then I start having trouble again.

Should I try Advanced Rebuild? Anything I should know before I start
(Entourage Help doesn't provide much information on this topic).

Any other suggestions?

date: Thu, 17 Jul 2008 06:23:50 -0700 (PDT) author: unknown

Re: Database rebuild problem

It does sound like database corruption.  I would suggest you run the
advanced rebuild procedure.  The advanced rebuild results in the loss of
server caches (which you can re-download) and some internal data like links,
but most key data is preserved (contacts, tasks, notes, messages, events).

Note that although the rebuild process should archive your old database in
the identity folder, it is a good idea to backup regularly in any case.  You
can backup by copying the "Office 2004 Identities" folder in /Users/<Your
User>/Documents/Microsoft User Data/ to another drive.

On 7/17/08 8:23 AM, in article
84435c67-3e9a-4f2c-9bd4-62acb0e1d48d@d45g2000hsc.googlegroups.com,
"cathiecush@comcast.net"  wrote:

> I'm running Entourage 2004 V 11.3.6 on an iMac under OS 10.5.2
> 
> In the past six weeks or so, I've had problems with messages
> disappearing -- e.g., only the top half of my inbox window shows
> anything. If I click on blank lines, sometimes the messages reappear.
> Other times, I get a 4362 error.
> 
> I've rebuilt the database twice in that time.
> 
> Each time, I notice that it seems to restore messages that I thought I
> had deleted. Other than that, it seems to work OK for a few weeks,
> then I start having trouble again.
> 
> Should I try Advanced Rebuild? Anything I should know before I start
> (Entourage Help doesn't provide much information on this topic).
> 
> Any other suggestions?

-- 
Mickey Stevens (Microsoft MVP for Office:mac)
Office & Mac Resources: <http://home.earthlink.net/~mickey.stevens/>

date: Thu, 17 Jul 2008 10:23:10 -0500 author: Mickey Stevens

Re: Database rebuild problem

On Jul 17, 11:23 am, Mickey Stevens  wrote:
> It does sound like database corruption.  I would suggest you run the
> advanced rebuild procedure.  The advanced rebuild results in the loss of
> server caches (which you can re-download) and some internal data like links,
> but most key data is preserved (contacts, tasks, notes, messages, events)> Note that although the rebuild process should archive your old database in
> the identity folder, it is a good idea to backup regularly in any case.  You
> can backup by copying the "Office 2004 Identities" folder in /Users/<Your
> User>/Documents/Microsoft User Data/ to another drive.
>
> On 7/17/08 8:23 AM, in article
> 84435c67-3e9a-4f2c-9bd4-62acb0e1d...@d45g2000hsc.googlegroups.com,
>
>
>
> "cathiec...@comcast.net"  wrote:
> > I'm running Entourage 2004 V 11.3.6 on an iMac under OS 10.5.2
>
> > In the past six weeks or so, I've had problems with messages
> > disappearing -- e.g., only the top half of my inbox window shows
> > anything. If I click on blank lines, sometimes the messages reappear.
> > Other times, I get a 4362 error.
>
> > I've rebuilt the database twice in that time.
>
> > Each time, I notice that it seems to restore messages that I thought I
> > had deleted. Other than that, it seems to work OK for a few weeks,
> > then I start having trouble again.
>
> > Should I try Advanced Rebuild? Anything I should know before I start
> > (Entourage Help doesn't provide much information on this topic).
>
> > Any other suggestions?
>
> --
> Mickey Stevens (Microsoft MVP for Office:mac)
> Office & Mac Resources: <http://home.earthlink.net/~mickey.stevens/>

The Office 2004 Identities folder is 1.8 GB -- compared to the old
Office X Identities folder, which is only 274 MB. Is that normal?

date: Sat, 2 Aug 2008 07:52:34 -0700 (PDT) author: unknown

Re: Database rebuild problem

On Jul 17, 11:23 am, Mickey Stevens  wrote:
> It does sound like database corruption.  I would suggest you run the
> advanced rebuild procedure.  The advanced rebuild results in the loss of
> server caches (which you can re-download) and some internal data like links,
> but most key data is preserved (contacts, tasks, notes, messages, events)> Note that although the rebuild process should archive your old database in
> the identity folder, it is a good idea to backup regularly in any case.  You
> can backup by copying the "Office 2004 Identities" folder in /Users/<Your
> User>/Documents/Microsoft User Data/ to another drive.
>
> On 7/17/08 8:23 AM, in article
> 84435c67-3e9a-4f2c-9bd4-62acb0e1d...@d45g2000hsc.googlegroups.com,
>
>
>
> "cathiec...@comcast.net"  wrote:
> > I'm running Entourage 2004 V 11.3.6 on an iMac under OS 10.5.2
>
> > In the past six weeks or so, I've had problems with messages
> > disappearing -- e.g., only the top half of my inbox window shows
> > anything. If I click on blank lines, sometimes the messages reappear.
> > Other times, I get a 4362 error.
>
> > I've rebuilt the database twice in that time.
>
> > Each time, I notice that it seems to restore messages that I thought I
> > had deleted. Other than that, it seems to work OK for a few weeks,
> > then I start having trouble again.
>
> > Should I try Advanced Rebuild? Anything I should know before I start
> > (Entourage Help doesn't provide much information on this topic).
>
> > Any other suggestions?
>
> --
> Mickey Stevens (Microsoft MVP for Office:mac)
> Office & Mac Resources: <http://home.earthlink.net/~mickey.stevens/>

I held down the option key to open utilities, and I selected Rebuild.
I didn't see an option for Advanced Rebuild, and I couldn't find any
information on it in Entourage Help.
--Cathie

date: Sat, 2 Aug 2008 08:03:36 -0700 (PDT) author: unknown

Re: Database rebuild problem

cathiecush@comcast.net wrote:
> 
> I held down the option key to open utilities, and I selected Rebuild.
> I didn't see an option for Advanced Rebuild, and I couldn't find any
> information on it in Entourage Help.
> --Cathie

that's OK - in Office vX the wording was 'rebuild' and 'Advanced 
Rebuild'. In 2004 (and 2008) the wording was changed to 'Compact' and 
'Rebuild' to more accurately reflect what was going on.

-- 
Barry Wainwright
Microsoft MVP

date: Sat, 02 Aug 2008 19:10:40 +0100 author: Barry Wainwright LID

Re: Database rebuild problem

On Aug 2, 2:10 pm, Barry Wainwright <ba...@mvps.org.INVALID> wrote:
> cathiec...@comcast.net wrote:
>
> > I held down the option key to open utilities, and I selectedRebuild.
> > I didn't see an option for AdvancedRebuild, and I couldn't find any
> > information on it in Entourage Help.
> > --Cathie
>
> that's OK - in Office vX the wording was 'rebuild' and 'AdvancedRebuild'. In 2004 (and 2008) the wording was changed to 'Compact' and
> 'Rebuild' to more accurately reflect what was going on.
>
> --
> Barry Wainwright
> Microsoft MVP

OK, so I've done the "Advanced" Rebuild at least 3 times since June?
And after the Rebuild is finished, why do messages that I thought I
deleted appear in my inbox as Unread? Should I be doing some other
kind of maintenance that I'm not?

I still have a version of Office X installed, in addition to 2004.
Could that be creating problems?

--Cathie

date: Sat, 2 Aug 2008 20:26:12 -0700 (PDT) author: unknown

Re: Database rebuild problem

"cathiecush@comcast.net" wrote:

> OK, so I've done the "Advanced" Rebuild at least 3 times since June?
> And after the Rebuild is finished, why do messages that I thought I
> deleted appear in my inbox as Unread? Should I be doing some other
> kind of maintenance that I'm not?

Sometimes when you import from another version, it brings over corruption.
If rebuilding does not fix it, then you will need to manually move your data
into a new Identity.

How to manually move your data. (when import fails and/or you need to move
to a new Identity same version or revert to an older version)

<http://www.entourage.mvps.org/install/manual_install.html>
> 
> I still have a version of Office X installed, in addition to 2004.
> Could that be creating problems?

No, it's OK to have both installed.

You previously asked:
> The Office 2004 Identities folder is 1.8 GB -- compared to the old
> Office X Identities folder, which is only 274 MB. Is that normal?
 No.

Since you still have Entourage X installed, you can manually move that data
over into a new Entourage 2004 Identity. Then you will only have your newest
messages to move from the problem Entourage 2004 Identity.

Something does not sound right. You can contact me off list for help.

Send me an email:

<http://www.entourage.mvps.org/support_options/email.html>

-- 
Diane

date: Sat, 02 Aug 2008 20:37:24 -0700 author: Diane Ross