Version: 2008 Operating System: Mac OS X 10.5 (Leopard) Processor: Intel When I try to update office 2008 I get the message from Safari: Safari can't open the page: "http://download.microsoft.com/download/2/a/5/2a55799e-0668-4468-a0a3-8b0e78cf7865/Office2008-1212UpdateEN.dmg" because it can't find the server "download.microsoft.com". This also occurs with other browsers Firefox and Camino. I can navigate to mactopia but it's from there that problems occur. It happens in software update and also when I try to update Flip4Mac. Any Suggestions? John
"John333@officeformac.com" wrote: > When I try to update office 2008 I get the message from Safari: Safari can't > open the page: > "http://download.microsoft.com/download/2/a/5/2a55799e-0668-4468-a0a3-8b0e78cf > 7865/Office2008-1212UpdateEN.dmg" because it can't find the server > "download.microsoft.com". > This also occurs with other browsers Firefox and Camino. > > I can navigate to mactopia but it's from there that problems occur. It happens > in software update and also when I try to update Flip4Mac. This has become a common problem lately in the past several months and is out of Microsoft's control. Your ISP's DNS servers, which resolve server names to IP addresses so that your machine can connect, have given your Mac some bad information. First, try clearing your computer's DNS cache. It's quick and causes no Harm: 1. Open the Terminal application found in /Applications/Utilities. 2. Enter this command followed by a return: dscacheutil -flushcache (for Leopard) lookupd -flushcache (for Tiger) 3. Try your download again. Your machine should have to query your DNS servers again for an address. If the above doesn't work then your ISP's DNS servers are still causing you a problem. Look into using <http://www.opendns.org/> to substitute your ISP's DNS server addresses with this service's DNS servers. It's also very simple and will very probably allow you to download your updates. You may need to run the above Terminal command again after changing your DNS servers. You might also consider just using these new DNS server addresses permanently. See if your speed accessing websites improves and note whether or not you have fewer or more problems connecting to sites. For more information have a look at this blog post: "Unable to download updates" <http://blog.entourage.mvps.org/2008/07/unable_to_download_updates.html> In case the above link does not work: <http://tinyurl.com/6x98s3> Hope this helps! -- Diane
