Installing office 2004 after accidentally installing an "upgrade" version   

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)

Started out with no software at all. Boss accidentally got the "upgrade" version first. Every time we opened the software we would get a "this is an upgrade version" message. When we finally got the standard suite, I did the full install and it worked perfectly. However, my boss didn't want entourage, and messenger and stuff, so he trashed the whole thing and tried to reinstall just word, excel and powerpoint. Now everytime we open the application, it gives us that "upgrade version" message again. I've tried uninstalling, reinstalling. Nothing is working.

Also - when I installed it the first time (and it worked) I gave the product key code. Now when we install it it doesn't ask for it anymore. I'm thinking this might be part of the problem.

Please help!

date: Tue, 12 Aug 2008 14:01:46 -0700   author:   unknown

Re: Installing office 2004 after accidentally installing an "upgrade" version   

On 8/12/08 5:01 PM, in article 59b56b5f.-1@webcrossing.caR9absDaxw,
"carly_monster@officeformac.com"  wrote:

> Version: 2004
> Operating System: Mac OS X 10.4 (Tiger)
> 
> Started out with no software at all. Boss accidentally got the "upgrade"
> version first. Every time we opened the software we would get a "this is an
> upgrade version" message. When we finally got the standard suite, I did the
> full install and it worked perfectly. However, my boss didn't want entourage,
> and messenger and stuff, so he trashed the whole thing and tried to reinstall
> just word, excel and powerpoint. Now everytime we open the application, it
> gives us that "upgrade version" message again. I've tried uninstalling,
> reinstalling. Nothing is working.
> 
> Also - when I installed it the first time (and it worked) I gave the product
> key code. Now when we install it it doesn't ask for it anymore. I'm thinking
> this might be part of the problem.
> 
> Please help!
How did you uninstall? You should do it by running the Remove Office
Application on the install CD. Also, removing applications is likely to
cause problems with future upgrades. Just don't use what you don't want.

-- 
Bob Greenblatt [MVP], Macintosh
bobgreenblattATmsnDOTcom

date: Wed, 13 Aug 2008 07:43:36 -0400   author:   Bob Greenblatt

Re: Installing office 2004 after accidentally installing an "upgrade" version   

Hello Carly_Monster -

The one missing piece of the puzzle: Exactly *how* are you going about
"uninstalling"? There is a specific utility called Remove Office which
should be used - and in view of the circumstances it may need to be run more
than one time. If you simply dragged stuff to the Trash it could explain
much of what's been happening. Follow the guidelines here & make sure you
run the updates (11.5.0 followed by 11.5.1) and Repair permissions before
attempting to launch the new installation:

http://word.mvps.org/Mac/RemoveReinstall.html

If you continue to have a problem come back with the details.

HTH |:>) 
Bob Jones 
[MVP] Office:Mac



On 8/12/08 5:01 PM, in article 59b56b5f.-1@webcrossing.caR9absDaxw,
"carly_monster@officeformac.com"  wrote:

> Version: 2004
> Operating System: Mac OS X 10.4 (Tiger)
> 
> Started out with no software at all. Boss accidentally got the "upgrade"
> version first. Every time we opened the software we would get a "this is an
> upgrade version" message. When we finally got the standard suite, I did the
> full install and it worked perfectly. However, my boss didn't want entourage,
> and messenger and stuff, so he trashed the whole thing and tried to reinstall
> just word, excel and powerpoint. Now everytime we open the application, it
> gives us that "upgrade version" message again. I've tried uninstalling,
> reinstalling. Nothing is working.
> 
> Also - when I installed it the first time (and it worked) I gave the product
> key code. Now when we install it it doesn't ask for it anymore. I'm thinking
> this might be part of the problem.
> 
> Please help!

date: Wed, 13 Aug 2008 09:36:26 -0400   author:   CyberTaz

Re: Installing office 2004 after accidentally installing an "upgrade"version   

"Bob Greenblatt" wrote:

> Also, removing applications is likely to
> cause problems with future upgrades. Just don't use what you don't want.

This is absolutely correct. Do not try deleting applications that you don't
use. They take up very little space. Entourage for example is 44.4MB.

-- 
Diane

date: Wed, 13 Aug 2008 12:56:32 -0700   author:   Diane Ross