Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

Once again the update will not install. After doing the down load up comes this message
"You cannot install Office 2008 12.1.2 Update on this volume. A version of the software required to install this update was not found on this volume."

this happened to the last update
so how do we install the new update? Hope the answer is not another complete install

I am sorry you are seeing this. There are numerous reasons that you may be seeing this. If you would like we can try to deal with them here - and it might help others. Or if you want to post your email address, I can write you directly.

I am going to look at one of the most common reasons for this first. Could you go to the Office folder inside the Microsoft Office 2008 folder, and scroll through the items until you come to the Microsoft Office Setup Assistant? When you find this item, please right mouse click (or use control + Click) and from the contextual menu choose "Show Package Contents".

In the window that appears you will see a folder called "Contents", and in that is one called "PlugIns", and in that folder is an item called SLT.bundle - please click on that.

When you find SLT.bundle, please right mouse click (or use control + Click) and from the contextual menu choose "Show Package Contents".

Can you please reply back to the list with what you find in there (just the names of the folders is fine)?

Thanks

David

I am sorry you are seeing this. There are numerous reasons that you may
      be seeing this. If you would like we can try to deal with them here -
      and it might help others. Or if you want to post your email address, I
      can write you directly.





      I am going to look at one of the most common reasons for this first. Could
      you go to the Office folder inside the Microsoft Office 2008 folder, and
      scroll through the items until you come to the Microsoft Office Setup
      Assistant? When you find this item, please right mouse click (or use control
      + Click) and from the contextual menu choose "Show Package Contents".





      In the window that appears you will see a folder called "Contents", and
      in that is one called "PlugIns", and in that folder is an item called
      SLT.bundle - please click on that.





      When you find SLT.bundle, please right mouse click (or use control + Click)
      and from the contextual menu choose "Show Package Contents".





      Can you please reply back to the list with what you find in there (just
      the names of the folders is fine)?





      Thanks





      David




I also can't install. I get the exact same message as this other guy.

So, I did what you asked and found the following items:

info.plist
MacOS
Resources
version.plist

I also can't install the 12.1.2 update. I get the exact same message as the other guy.

However, I did what you asked and found the following items:

info.plist
MacOS
Resources
version.plist

Hi David,

I am having the same problem as other users. I have the same folder list as David Badovinac has listed in his comments. I have also been unable to install updates from 12.1.1.

> I am sorry you are seeing this. There are numerous reasons that you may be seeing this. If you would like we can try to deal with them here - and it might help others. Or if you want to post your email address, I can write you directly.
>
> I am going to look at one of the most common reasons for this first. Could you go to the Office folder inside the Microsoft Office 2008 folder, and scroll through the items until you come to the Microsoft Office Setup Assistant? When you find this item, please right mouse click (or use control + Click) and from the contextual menu choose "Show Package Contents".
>
> In the window that appears you will see a folder called "Contents", and in that is one called "PlugIns", and in that folder is an item called SLT.bundle - please click on that.
>
> When you find SLT.bundle, please right mouse click (or use control + Click) and from the contextual menu choose "Show Package Contents".
>
> Can you please reply back to the list with what you find in there (just the names of the folders is fine)?
>
> Thanks
>
> David

As you requested the following is in the content folder
its the same as other have posted
info.plist
MacOS
Resources
version.plist

thanks
Mike

I am also having the same problem.

Package contents same as above aswell....

same problem, same folder contents

Same, Same

Same problem. How wide do you guys test your patches before you ship them?

reinstalled office plus the 2 other updates and was able to install this update. not ideal, but it worked

Oh yeah, that's gonna happen. No thanks. Microsoft, get your act together and ship a proper patch please.

I'm getting the same error. All previous updates ran fine in the past. I tried deleting the two .plist files and and re-entering the product key but it didn't work.

I'm running Leopard with all updates.

      I am sorry you are seeing this. There are numerous reasons that you may
      be seeing this. If you would like we can try to deal with them here -
      and it might help others. Or if you want to post your email address, I
      can write you directly.





      I am going to look at one of the most common reasons for this first. Could
      you go to the Office folder inside the Microsoft Office 2008 folder, and
      scroll through the items until you come to the Microsoft Office Setup
      Assistant? When you find this item, please right mouse click (or use control
      + Click) and from the contextual menu choose "Show Package Contents".





      In the window that appears you will see a folder called "Contents", and
      in that is one called "PlugIns", and in that folder is an item called
      SLT.bundle - please click on that.





      When you find SLT.bundle, please right mouse click (or use control + Click)
      and from the contextual menu choose "Show Package Contents".





      Can you please reply back to the list with what you find in there (just
      the names of the folders is fine)?





      Thanks





      David

Same problem. Please fix the patch so it will fix the funky errors that I've experienced with Office Mac like the way making a format change in a Word table makes all the text go bold. I had a 150 page chart and it did this all the time - drove me crazy. I need your patch . . . bad. Thanks for the hard work.

I just tried downloading the 12.1.1 updater to see if installing that again would work to allow the install of 12.1.2 but I got the same error that no installation could be found.

The only other thing that I can think of is that some while back I ran a program that removed all the other languages on my Mac that freed up 3 GB of space. I question if that removed a key file.

The only other thing that I can think of is that some while back I ran
      a >program that removed all the other languages on my Mac that freed up
      3 >GB of space. I question if that removed a key file.




I also ran the program called Monolingual to free up some hard drive space. I wonder if that would make any difference.

I also ran Monolingual, and am having the same "missing file" problem when I try to install the update. Can someone tell us what the missing file is and where it should be?

It seems the language packs do have something to do with failed update.

I compared the contents of the folders mentioned at post 2 between my macbook pro (which wouldn't update) and my iMac (which updated fine).

MBP was missing the non-english language packs.

Copied them from my iMac to the MBP, ran update and presto! Update worked fine.

Word starts up much much faster with this update.

Hope this helps others.

It seems the language packs do have something to do with failed update.





      I compared the contents of the folders mentioned at post 2 between my
      macbook pro (which wouldn't update) and my iMac (which updated fine).





      MBP was missing the non-english language packs.





      Copied them from my iMac to the MBP, ran update and presto! Update worked
      fine.





      Word starts up much much faster with this update.





      Hope this helps others.




Hi, Peter,

Would you please upload that missed non-English Package to this page? If this page doesn't accept the uploads, would you please send it to my email: gbzhuu@gmail.com?

Many thanks.

> It seems the language packs do have something to do with failed update.
      > > I compared the contents of the folders mentioned at post 2 between
      my macbook pro (which wouldn't update) and my iMac (which updated fine).
      > > MBP was missing the non-english language packs. > > Copied them from
      my iMac to the MBP, ran update and presto! Update worked fine. > > Word
      starts up much much faster with this update. > > Hope this helps others.





      Hi, Peter,





      Would you please upload that missed non-English Package to this page?
      If this page doesn't accept the uploads, would you please send it to my
      email: gbzhuu@gmail.com?





      Many thanks.





      Sorry - can't do - it's 23GB!!!

> Sorry - can't do - it's 23GB!!!




OOOOPS! Forget it. Why so big??

> > Sorry - can't do - it's 23GB!!!





      OOOOPS! Forget it. Why so big??




sorry - my mistake - looked at wrong folder size...

David Badovinac wrote:
> 
>       The only other thing that I can think of is that some while back I ran
>       a >program that removed all the other languages on my Mac that freed up
>       3 >GB of space. I question if that removed a key file.
> 
> 
> 
> 
> I also ran the program called Monolingual to free up some hard drive
> space. I wonder if that would make any difference.

Monolingual is known to cause this problem. Have a look at these blog posts:

"12.1.1 updater woes- a version of the software required not found"
<http://blog.entourage.mvps.org/2008/06/1211_updater_woes.html>

"Failure to update Office 2008"
<http://blog.entourage.mvps.org/2008/06/trim_the_fat.html>

Because you've effectively altered the installed contents the Installer 
scripts can't verify the needed prerequisite applications.

The only work around is to remove and install from scratch. Be sure to 
follow the instructions in the posts above.

Hope this helps!

-- 

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

Guobin Chu wrote:

> Would you please upload that missed non-English Package to this page?
> If this page doesn't accept the uploads, would you please send it to
> my email: gbzhuu@gmail.com?

The better approach would be for you to remove your current altered 
version of Office (assuming you've used something like Monolingual) and 
install from scratch.

When installing again, use the Office Installer's method for not 
including languages you don't want.

Hope this helps!

-- 

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

So, Microsoft what is YOUR answer?

Add me to the list.

So if we decide to use Monolingual to strip the languages that we don't need out of our programs, that means that we're not allowed to install "critical" patches? Great.

Same routine, I can't install the latest "Update" either, for the same reasons that others have experienced.

I did not need to run Monolingual on this Office installation, as its only language is English.

Therefore, I doubt that Monolingual is the culprit.

I finally just trashed my Office application folder and reinstalled it and ran all the updates. There was one minor error during the update but probably had something to do with the newer daemons runnig while installing an older version.

Everything is running great now.

do not want to reinstall Office and the 2 updates - they are huge and take forever to install. seems a ton of people cant get this to install which tells me this patch wasnt tested appropriately.

I went so far as to do an archive and install of Leopard (without any customizations) thereby restoring all the languages. Still no luck on updating Office 2008 to 12.1.2.

* **However, I found the following post on another site this morning with a suggested solution.

The post states: "I had the same problem installing office: "No version of the software found on volume". This is what I did:

-- Download the update from MS
--Right click on the update file and click "Show Package Contents"
--Navigate to Contents -> Resources
--You need to modify the script: package_updatable. Remove these lines using Text Edit:

if not found_valid_version:
sys.exit(48)

--Save then close. Now it will update.

Don't you LOVE MS?"

I tried this "modify the script" suggestion and IT WORKED!!!
I am now updated to 12.1.2

Looking at the majority of the posts, if you followed the steps and were looking at the item I was talking about (/Applications/Microsoft Office 2008/Office/Microsoft Office Setup Assistant), then you or someone with access to your machine has run some program which is changing the original Office install.

The updater has specific checks to insure that the Office copy installed is a version that needs to be upgraded. One of those checks is in the Office Setup Assistant, and as the majority of you reported you do not have the Plugins folder in the application much less the items in that should be in that folder. If that application (Microsoft Office Setup Assistant) is not correct, then we cannot/will not assume that you have a proper install of Office.

I am sorry I have to ask you to reinstall, but you have made unsupported changes to the Office install and the result is that Office cannot be updated.

If you have the plugins folder, then please let me know what folders you have in SLT.bundle and we can examine further.

If you have a different install issue (as some allude to here), please give me a full description and I will endeavor to get you a response.

I don't want to just give workarounds, I want to alert you to what is going on and why. As it does none of any good to go over this every month, it is important to me that you understand the cause so that future updates can go smoothly (either if we have missed something OR if there is something going on with your machine and we can keep that from happening in the future).

Thanks

David

Hi David -

Thanks for posting the information. Hopefully it will be as helpful as
intended. Oddly enough I was wondering just this morning - gas prices being
what they are - how many people also might be ripping parts out of their
vehicles to lighten its weight in an effort to get .5 mpg better gas mileage
then turn around & b**ch at the mfr when  the d***ed thing won't run :-)

Just for the record: About 10 minutes ago I completed downloading &
installing both the 11.5.1 & 12.1.2 updates. Both applied with *no* problem
or hesitation & all apps are running as they should. Although I fully
appreciate the frustration some are expressing I hope at least some will
realize that even if there are 50... 500 separate reports of failures there
are 10s of thousands of others that are succeeding - unfortunately, those
who have no problem don't usually take the time to stop by & mention it.

Regards |:>)
Bob Jones 
[MVP] Office:Mac



On 8/13/08 12:32 PM, in article 59b56b57.29@webcrossing.caR9absDaxw,
"Microsoft MacBU David Pelton " <> wrote:

> Looking at the majority of the posts, if you followed the steps and were
> looking at the item I was talking about (/Applications/Microsoft Office
> 2008/Office/Microsoft Office Setup Assistant), then you or someone with access
> to your machine has run some program which is changing the original Office
> install.
> 
> The updater has specific checks to insure that the Office copy installed is a
> version that needs to be upgraded. One of those checks is in the Office Setup
> Assistant, and as the majority of you reported you do not have the Plugins
> folder in the application much less the items in that should be in that
> folder. If that application (Microsoft Office Setup Assistant) is not correct,
> then we cannot/will not assume that you have a proper install of Office.
> 
> I am sorry I have to ask you to reinstall, but you have made unsupported
> changes to the Office install and the result is that Office cannot be updated.
> 
> If you have the plugins folder, then please let me know what folders you have
> in SLT.bundle and we can examine further.
> 
> If you have a different install issue (as some allude to here), please give me
> a full description and I will endeavor to get you a response.
> 
> I don't want to just give workarounds, I want to alert you to what is going on
> and why. As it does none of any good to go over this every month, it is
> important to me that you understand the cause so that future updates can go
> smoothly (either if we have missed something OR if there is something going on
> with your machine and we can keep that from happening in the future).
> 
> Thanks
> 
> David

I can not get either the 12.1.1 or 12.1.2 updates to install because of the "You cannot install Office 2008 12.1.1 Update on this volume. A version of the software required to install this update was not found on this volume." error.

The Contents folder in my Microsoft Office Setup Assistant application has the following:
Frameworks
Info.plist
MacOS
Pkginfo
PlugIns
Resources
version.plist

Thanks, Randy. As I mentioned, I also need to know what is inside SLT.bundle file that is in the PlugIns folder.

Please open the PlugIns folder, select the SLT.bundle item, right mouse click and choose Show Package contents, and then please tell me what is inside the /Contents/Resources folder.

Thanks

David

David,

Inside the slt.bundle: Contents (folder), then

info.plist
MacOS (folder)
Resources (folder)
version.plist

My installation has not been altered by me or anyone else. I have only been running Office 08 since June. I have done all the updates via the auto-updater since then. 12.1.1 won't install (same error message as everyone else).

I also saw that you want to know what is in the "resources" folder.
da.lproj
Dutch.lproj
English.lproj
fi.lproj
French.lproj
German.lproj
Italian.lproj
Japanese.lproj
no.lproj
SLT.nib
Spanish.lproj
sv.lproj

Thanks Phillip, that was what I was looking to see. For those wondering why I didn't type that myself - I have often found it is easy to miss one of these items if you are comparing lists rather than typing it yourself.

Please make sure that each folder has the following four items in it (they should all have the same date): Localizable.strings, License.rtf, License_error.rtf, InfoPlist.strings.

If that is all good, then we need to look at the other items that have been issues in the past:

1) Did you restart after the last update you installed before trying update 12.1.1? The issue here is that there is a temp file location that is written to when the installation takes place, and the Apple Installer does not always clean up after itself. Thus when the next updater runs, it tries to write to that same location, but cannot because the location is locked. A restart will clear that temp space and allow the next update to work.

2) Where is office located on your machine?

3) What is the name of the Microsoft Office folder?

4) What is the name of the various applications in the Microsoft Office folder?

5) If you launch one of the four main Microsoft Office applications, can you tell me what version number is listed in the about box (both the version number of the application - including what is in the paranthesis - and the last update version number)?

I look forward to hearing back from you, and seeing where you are having the issue and how we can stop this from happening to you with each release.

David

PS - anyone can put their email address in their post and I will write you separately to chase down your issue with Installation issues ONLY.

Also, it was my wife's birthday yesterday, so I am now offline for the next 9 hours as I take her out to celebrate it.

David,

please contact me at: phillip.shero@gmail.com

when you say, "Please make sure that each folder has the following four items in it (they should all have the same date): Localizable.strings, License.rtf, License_error.rtf, InfoPlist.strings." I am not sure which folders you mean or why I don't have those items.

Here's the info from "About Word":
"Microsoft Word 2008 for Mac
Version 12.1.0 (080409)
Latest Installed Update: 12.1.0"

Good for you taking your wife out for her birthday!

"Kevin Ledgister " wrote:

> 
> The only other thing that I can think of is that some while back I ran a
> program that removed all the other languages on my Mac that freed up 3 GB of
> space. I question if that removed a key file.

Yes, that is on the list of Donts.

<http://www.entourage.mvps.org/troubleshoot/install_08.html#basics>

-- 
Diane

"Microsoft MacBU David Pelton " wrote:

> I am sorry I have to ask you to reinstall, but you have made unsupported
> changes to the Office install and the result is that Office cannot be updated.

Steps to re-install:

1)  Quit all Microsoft applications (Easy way: log out/in with Shift key
down to disable any startup items.)
2)  Drag the Microsoft Office 2008 folder to the Trash.
3)  Empty Trash.
4)  Reinstall Office 2008 from your original installation disk. See details
here:

<http://www.entourage.mvps.org/install/print.html>

Some have indicated this is a huge and will take forever to install. I'm
guessing less than 30 min and I think that's more than generous.

-- 
Diane

The full procedure for modifying the verification scripts to install the update if you have removed the excess language packages are below. These directions are very easy to follow.

 <http://www.macosxhints.com/article.php?story=20080813052404365>

On a side note, I understand very well that removing these extra languages after installation is not a supported procedure, but lets be honest about this. Is there any reason that an update package script needs to check and make sure that English users have the Dutch language packages? Product Key verification should be more than enough proof that we are running legal copies of the software.

Not only that, but avoiding this annoying problem for a group of users of an admittedly unknown size requires altering less than one line of code.

Software vendors are under no obligation to spend man hours making unsupported procedures work, but given the simplicity of solving this particular problem, one can only assume that not solving it is deliberate.

Like others, I could not get the 12.1.1 or .2 updates to install. Unlike others having problems here, the problems I had were all related to permissions. I could not install the 12.1.1 or 12.1.2 updates until I
-repaired permissions
-rebooted
-ran the 12.1.1 update
-repaired permissions
-rebooted
-ran the 12.1.2 update
-to be safe I repaired permissions and rebooted again (this is definitely a Mac Microsoft product)

A look at the Console Install logs indicated that they were indeed looking for the languages during the install, but the permissions were preventing the operation from happening. I may have overdone it on repairing permissions, but it got the job done.

I include my experience here just in case someone had a similar issue. I will also mention that I am running an MSDN copy of Office 2008 (my company is an MS partner) which was installed with NO customizations or location changes. The 12.1 update was applied without incident.

This update procedure sucks!

Firstly, charging more for their programs and then not being able to deliver proper updates!

MS - it is not the users task to make it work but YOURS!!

Having to reinstall the MS program on 3 computers is what MS users might be used to, but it is exactly the reason I switched to Apples and now also to Apple iLife programs and other programs like Nisus Writer pro.

MS keep on sleeping!

I can not get either the 12.1.1 or 12.1.2 updates to install because of
      the "You cannot install Office 2008 12.1.1 Update on this volume. A version
      of the software required to install this update was not found on this
      volume." error.




Another member of the Mac user group I am with has provided me with the answer to my problems regarding the above error message.

You need to repair permissions with Disk Utility, then make sure that the MS Office folder's permissions are set as follows: User: Read & Write; admin: Read & Write and Everyone: Read Only. Permissions should be the same for all contents of that folder.

Another option is to move all MS preference files to the desktop temporarily, then run the installer. Restore the preferences to their original location after installation.

I added one more step to the process: I ran DiskWarrior after repairing permissions with Disk Utility.

I had been encountering the error message when trying the 12.1.0 SP1 Update, the 12.1.1 & the 12.1.2 Updaters.

Thanks for the contribution, Peter! The key ingredient here is the
Permissions issue & the fact that most users haven't had it impressed upon
them that their systems require a little TLC now & then. Properly maintained
& responsibly used Macs typically don't present the type of challenges that
many users find themselves faced with :-) It's surprising what one can avoid
by simply restarting their system daily rather than constantly allowing it
to sleep 24/7/365 - they don't have 90 seconds a day to restart, but they
have untold hours to troubleshoot & repair :-)

Regards |:>)
Bob Jones 
[MVP] Office:Mac



On 8/15/08 10:20 PM, in article 59b56b57.42@webcrossing.caR9absDaxw, "Peter
Emery " <> wrote:

> 
> 
>       I can not get either the 12.1.1 or 12.1.2 updates to install because of
>       the "You cannot install Office 2008 12.1.1 Update on this volume. A
> version
>       of the software required to install this update was not found on this
>       volume." error.
> 
> 
> 
> 
> Another member of the Mac user group I am with has provided me with the answer
> to my problems regarding the above error message.
> 
> You need to repair permissions with Disk Utility, then make sure that the MS
> Office folder's permissions are set as follows: User: Read & Write; admin:
> Read & Write and Everyone: Read Only. Permissions should be the same for all
> contents of that folder.
> 
> Another option is to move all MS preference files to the desktop temporarily,
> then run the installer. Restore the preferences to their original location
> after installation.
> 
> I added one more step to the process: I ran DiskWarrior after repairing
> permissions with Disk Utility.
> 
> I had been encountering the error message when trying the 12.1.0 SP1 Update,
> the 12.1.1 & the 12.1.2 Updaters.

In article <59b56b57.39@webcrossing.caR9absDaxw>, Bill <> wrote:

> The full procedure for modifying the verification scripts to install the 
> update if you have removed the excess language packages are below. These 
> directions are very easy to follow.
> 
>  <http://www.macosxhints.com/article.php?story=20080813052404365>
> 
> On a side note, I understand very well that removing these extra languages 
> after installation is not a supported procedure, but lets be honest about 
> this. Is there any reason that an update package script needs to check and 
> make sure that English users have the Dutch language packages? Product Key 
> verification should be more than enough proof that we are running legal 
> copies of the software.
> 
> Not only that, but avoiding this annoying problem for a group of users of an 
> admittedly unknown size requires altering less than one line of code.
> 
> Software vendors are under no obligation to spend man hours making 
> unsupported procedures work, but given the simplicity of solving this 
> particular problem, one can only assume that not solving it is deliberate.

Thank you for bringing some reason into this discussion and also for 
pointing out a quick and easy solution at Mac OS X Hints.

Charles

David, I'm trying to summarize the problems users were experiencing this
week. When I follow the directions below you posted on the Office newsgroup,
when I get to the SLT.bundle, I'm not seeing the four files you mentioned.

> Please make sure that each folder has the following four items in it (they
> should all have the same date): Localizable.strings, License.rtf,
> License_error.rtf, InfoPlist.strings.

"/Applications/Microsoft Office 2008/Office/Microsoft Office Setup
Assistant.app/Contents/PlugIns/SLT.bundle/Contents"

Mine shows this:


If this is not correct, can you send me a screenshot of a correct install?

What exactly causes the wrong files to be listed? Modification to Office or
the OS??  Is the only solution to re-install and update?  I¹m a bit
confused....

-- 
Diane 

"Microsoft MacBU David Pelton " wrote:

> I am sorry you are seeing this. There are numerous reasons that you may be
> seeing this. If you would like we can try to deal with them here - and it
> might help others. Or if you want to post your email address, I can write you
> directly.
> 
> I am going to look at one of the most common reasons for this first. Could you
> go to the Office folder inside the Microsoft Office 2008 folder, and scroll
> through the items until you come to the Microsoft Office Setup Assistant? When
> you find this item, please right mouse click (or use control + Click) and from
> the contextual menu choose "Show Package Contents".
> 
> In the window that appears you will see a folder called "Contents", and in
> that is one called "PlugIns", and in that folder is an item called SLT.bundle
> - please click on that.
> 
> When you find SLT.bundle, please right mouse click (or use control + Click)
> and from the contextual menu choose "Show Package Contents".
> 
> Can you please reply back to the list with what you find in there (just the
> names of the folders is fine)?
> 
> Thanks
> 
> David

What a waste of time, it took me 3 hours to sort this out. Thank goodness for a Time Machine back up which allowed me to restore to 12.1.0, and then redo the 12.1.1 and then 12.1.2 updates.

Hey,

I just want to say, that I did not edit or alter the installs in any way. This is a problem. I now have to spend a good couple of hours reinstalling these programs on every mac i own. You're just lucky I had other update work to do.

"" wrote:

> I just want to say, that I did not edit or alter the installs in any way. This
> is a problem. I now have to spend a good couple of hours reinstalling these
> programs on every mac i own. You're just lucky I had other update work to do.

You can check to see if your install of Office has been modified.

Verify Office Files Were Modified
<http://www.entourage.mvps.org/error/verify.html>

-- 
Diane

I don't see the SLT bundle as a plug in ?

"Honora Harvey " wrote:

> I don't see the SLT bundle as a plug in ?

Then something you have done has modified Office.

<http://www.entourage.mvps.org/troubleshoot/install_08.html#basics>

In case the above link does not work:

http://tinyurl.com/6cmyyc

-- 
Diane

Hi William,

We just installed Office 2008 on a brand new iMac, ran auto update and it 
patched to 12.1.1, ran it again and it tried to patch to 12.1.2, and gave 
this error that it can't find a version of the software that it needs to 
install the update.

Any ideas?

"William Smith [MVP]" wrote:

> Guobin Chu wrote:
> 
> > Would you please upload that missed non-English Package to this page?
> > If this page doesn't accept the uploads, would you please send it to
> > my email: gbzhuu@gmail.com?
> 
> The better approach would be for you to remove your current altered 
> version of Office (assuming you've used something like Monolingual) and 
> install from scratch.
> 
> When installing again, use the Office Installer's method for not 
> including languages you don't want.
> 
> Hope this helps!
> 
> -- 
> 
> bill
> 
> Entourage Help Page <http://entourage.mvps.org/>
> Entourage Help Blog <http://blog.entourage.mvps.org/>
> YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
> Twitter: follow <http://twitter.com/meck>
>

"TSW" wrote:

> We just installed Office 2008 on a brand new iMac, ran auto update and it
> patched to 12.1.1, ran it again and it tried to patch to 12.1.2, and gave
> this error that it can't find a version of the software that it needs to
> install the update.
> 
> Any ideas?

Install and Update Errors
<http://www.entourage.mvps.org/error/install_update.html>

-- 
Diane

Thanks Diane, the tip to copy it to the desktop and install from there worked.

I would **LOVE** to know why that was necessary to fix the issue. :-)

"Diane Ross" wrote:

> "TSW" wrote:
> 
> > We just installed Office 2008 on a brand new iMac, ran auto update and it
> > patched to 12.1.1, ran it again and it tried to patch to 12.1.2, and gave
> > this error that it can't find a version of the software that it needs to
> > install the update.
> > 
> > Any ideas?
> 
> Install and Update Errors
> <http://www.entourage.mvps.org/error/install_update.html>
> 
> -- 
> Diane 
> 
>

Don't look a gift horse in the mouth. Be happy it worked. Leopard and Office
2008 have had some strange install sagas.

-- 
Diane 

"TSW" wrote:

> Thanks Diane, the tip to copy it to the desktop and install from there worked.
> 
> I would **LOVE** to know why that was necessary to fix the issue. :-)
> 
> "Diane Ross" wrote:
> 
>> "TSW" wrote:
>> 
>>> We just installed Office 2008 on a brand new iMac, ran auto update and it
>>> patched to 12.1.1, ran it again and it tried to patch to 12.1.2, and gave
>>> this error that it can't find a version of the software that it needs to
>>> install the update.
>>> 
>>> Any ideas?
>> 
>> Install and Update Errors
>> <http://www.entourage.mvps.org/error/install_update.html>
>> 
>> -- 
>> Diane 
>> 
>>

TSW wrote:

> Thanks Diane, the tip to copy it to the desktop and install from there worked.
> 
> I would **LOVE** to know why that was necessary to fix the issue. :-)

Simply put: Microsoft is learning.

Office 2008 is the first product they've distributed that uses Apple's 
Installer technology. Putting together an installer package for a 
product as complex as Office isn't easy. They've had installer issues 
since version 12.0.0 because they have practically no prior experience 
to draw upon to avoid mistakes like these.

Let's hope they learn from their mistakes and put quality control checks 
in place to avoid them in the future.

By the way, Microsoft isn't the only large company to have big problems. 
I remember when QuarkXPress 6.0, a major graphics application for Macs, 
blew open permissions on the Applications folder so that it was wide 
open to everyone. It was an administrator's headache.

-- 

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

David, I tried to get into the Plugins folder as you suggested and I do
      not find a file called SLT.bundle, I do have CEIP.bundle, GetStarted.bundle,
      ProductKey.bundle, UserInfo.bundle I have also been unsuccessful installing
      12.1.2 despite multiple attempts, including reinstalling the entire Office
      package. I am running latest Leopard OS on a 24 inch IMAC. Any further
      suggestions would be wonderful. Thanks,
      Mike





I am sorry you are seeing this. There are numerous reasons that you may be seeing this. If you would like we can try to deal with them here - and it might help others. Or if you want to post your email address, I can write you directly.

      I am going to look at one of the most common reasons for this first. Could
      you go to the Office folder inside the Microsoft Office 2008 folder, and
      scroll through the items until you come to the Microsoft Office Setup
      Assistant? When you find this item, please right mouse click (or use control
      + Click) and from the contextual menu choose "Show Package Contents".





      In the window that appears you will see a folder called "Contents", and
      in that is one called "PlugIns", and in that folder is an item called
      SLT.bundle - please click on that.





      When you find SLT.bundle, please right mouse click (or use control + Click)
      and from the contextual menu choose "Show Package Contents".





      Can you please reply back to the list with what you find in there (just
      the names of the folders is fine)?





      Thanks





      David

"Mike" wrote:

> David, I tried to get into the Plugins folder as you suggested and I do not
> find a file called SLT.bundle, I do have CEIP.bundle, GetStarted.bundle,
> ProductKey.bundle, UserInfo.bundle I have also been unsuccessful installing
> 12.1.2 despite multiple attempts, including reinstalling the entire Office
> package. I am running latest Leopard OS on a 24 inch IMAC. Any further
> suggestions would be wonderful. Thanks,

If this file is missing you have a bad install. I know you said you did a
re-install, but did you run the Apple combo first, install with all
applications closed, restart to clear caches? If you did not quit all
applications this could have caused the failed install.

See this post for some helpful tips:

Hot topics for installing 12.1.2 updater (The Entourage Help Blog)
<http://blog.entourage.mvps.org/2008/08/hot_topics_for_installing_1212_updat
er.html>

For anyone having problems and need help with verifying see:
> 
Verify Office Files Were Modified
<http://www.entourage.mvps.org/error/verify.html>

How to Install Office 2008:

<http://www.entourage.mvps.org/install/install_office2008.html>

Let me know if you get installed?

-- 
Diane

We are experiencing the same update problem with Office 2008 for Mac and have tried everything. The secretary to the President of the Company is unable to use office now. PLEASE HELP!! It gives us an error when updating stating You can not install on this volume. This volume does not contain the software...
We have tried re-installing from scratch, never made changes to the installation, etc. We paid a lot for this software and it doesn't even run. Word crashes every time it is opened. We need some more ideas. Thank you.

Frustrated wrote:

> We are experiencing the same update problem with Office 2008 for Mac
> and have tried everything. The secretary to the President of the
> Company is unable to use office now. PLEASE HELP!! It gives us an
> error when updating stating You can not install on this volume. This
> volume does not contain the software... We have tried re-installing
> from scratch, never made changes to the installation, etc. We paid a
> lot for this software and it doesn't even run. Word crashes every
> time it is opened. We need some more ideas. Thank you.

I'm afraid that if you've tried everything suggested in this thread then 
you may have a far more serious problem. Even uninstalling and 
re-installing should work to resolve this issue.

I suggest you re-read this thread and look for the suggestions already 
provided in case you missed something. Diane has posted a few links here 
to some articles that go into great detail about how to troubleshoot 
this problem.

If none of these work then post back with a list of things you've tried 
so folks don't suggest them again.

Hope this helps!

-- 

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>