Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

The latest update from MS 12.1.2 again failed to fix this problem of repeated error messages reported in Console using Word, Excel and Powerpoint.

The disappointment continues....

On 8/12/08 3:02 PM, in article 59b56b52.-1@webcrossing.caR9absDaxw,
"HPM@officeformac.com"  wrote:

> Version: 2008
> Operating System: Mac OS X 10.5 (Leopard)
> Processor: Intel
> 
> The latest update from MS 12.1.2 again failed to fix this problem of repeated
> error messages reported in Console using Word, Excel and Powerpoint.
> 
> The disappointment continues....
What's the problem and or disappointment? Microsoft has acknowledged the
problem and stated that this causes no other problems. They undoubtedly have
"bigger fish to fry" and consider this a very low priority.

-- 
Bob Greenblatt [MVP], Macintosh
bobgreenblattATmsnDOTcom

Starting up Word just took almost 20 seconds and it posted 348 error messages. Within a minute, it posted another 62 error messages. I consider this a problem.

This is news to me that MS has acknowledged the problem and do not consider it worth fixing.

In article <59b56b52.1@webcrossing.caR9absDaxw>, HPM@officeformac.com 
wrote:

> Starting up Word just took almost 20 seconds 

I'm coming to this late, I know, but when I start Word 12.1.2, it 
generally takes about 2.5 seconds with my 2.4GHz MBP. 

Do you have any file locations set in preferences that are, say, on 
remote volumes that Word has to connect to?

Don't know if fonts are still an issue - I have few more than what came 
with OSX and Office (v.X, 04 and 08).

> and it posted 348 error messages. Within a minute, it posted another 
> 62 error messages. I consider this a problem.

Again, coming late, but aside from rolling over the log file faster, is 
there another problem that this causes for you?

I think the error messages and the startup times are separate issues, 
assuming that the errors are the ones from the subject line - I get 
about the same number during my startup.

> This is news to me that MS has acknowledged the problem and do not consider 
> it worth fixing.

FWIW, it wouldn't be high on *my* bug list (probably because I don't 
know the reason you consider it a problem)

Hi HPM -

Everything I've seen in the Apple discussions indicates the same as what Bob
& John have already stated. As far as delaying the launch of Word (or any
other programs that still make the illegal calls) - Yeah - accounting for
maybe 500 milliseconds of the 20 second launch time you reported :-) There
must be something else accounting for the delay - approx 2-3 seconds is what
you should be able to attain in most cases.

My first guess is along the same lines suggested by John - a bulging or
corrupt font cache. See if this provides any improvement:

Quit all Office applications, trash the Office Font Cache;

Home/Library/Preferences/Microsoft/Office 2008/Office Font Cache (12)

Empty the trash, and then re-launch Word. It will take a while for the
launch as Word builds a new cache file, but once it launches Quit & launch
again. Let us know how you make out.

Regards |:>)
Bob Jones 
[MVP] Office:Mac



On 8/14/08 12:40 AM, in article 59b56b52.1@webcrossing.caR9absDaxw,
"HPM@officeformac.com"  wrote:

> Starting up Word just took almost 20 seconds and it posted 348 error messages.
> Within a minute, it posted another 62 error messages. I consider this a
> problem.
> 
> This is news to me that MS has acknowledged the problem and do not consider it
> worth fixing.

1. File locations in preferences are all on the local HD - and none that are remote.
2. Fonts - I have no non-system or non-MS fonts installed, only the ones installed by OS X and Office. I have also cleaned out the font caches several times.
3. Startup is slow the first time, and then speeds up considerably on subsequest startups. After a reboot, the first starrt up is again slow.
4. I only consider the console error messages a problem because the programs (Word, Excel and PowerPoint) are reporting so many of the same error messages and they don't stop. My assumption is that if error messages are being reported in this volume, then something is wrong and the programs are encountering problems they find necessary to report. I don't think it too much to ask a user who pays a lot for these programs to have ones that do not report so many errors. Also, I have no idea why it they are reporting these messages, whether it is benign, causes inefficiency or real problems - this is entirely out of my depth as just a fairly educated user.

Hi Bob

Followed instructions to delete the MS font cache - after a reboot, start time for Word is still slow (around 18 seconds), but subsequent starts (without a reboot) are very fast (under 2 seconds). Assume this is all normal.

Looks like I just have to get over the console error messages.

Thx for the feedback and assistance.

On 8/15/08 2:12 PM, in article 59b56b52.5@webcrossing.caR9absDaxw,
"HPM@officeformac.com"  wrote:

> Hi Bob
> 
> Followed instructions to delete the MS font cache - after a reboot, start time
> for Word is still slow (around 18 seconds), but subsequent starts (without a
> reboot) are very fast (under 2 seconds). Assume this is all normal.
> 
> Looks like I just have to get over the console error messages.
> 
> Thx for the feedback and assistance.
Yes you do. If you didn't look for them, you'd never even know they were
there.

-- 
Bob Greenblatt [MVP], Macintosh
bobgreenblattATmsnDOTcom

It generates problems!

Look at my page: http://home.agh.edu.pl/~tomeko/Office2008
Except the fact this page is in Polish, it is very simple to understand. You 
should follow the sequence of pictures.
Now after upgrading to 12.1.2 I still have the same problem on my two Macs: 
MB Pro and Mini!
I have installed Home & Student Version. :(

If you want me to tell more about this buggy Word 2008  just ask.


Tomasz

"Bob Greenblatt" wrote:

> On 8/12/08 3:02 PM, in article 59b56b52.-1@webcrossing.caR9absDaxw,
> "HPM@officeformac.com"  wrote:
> 
> > Version: 2008
> > Operating System: Mac OS X 10.5 (Leopard)
> > Processor: Intel
> > 
> > The latest update from MS 12.1.2 again failed to fix this problem of repeated
> > error messages reported in Console using Word, Excel and Powerpoint.
> > 
> > The disappointment continues....
> What's the problem and or disappointment? Microsoft has acknowledged the
> problem and stated that this causes no other problems. They undoubtedly have
> "bigger fish to fry" and consider this a very low priority.
> 
> -- 
> Bob Greenblatt [MVP], Macintosh
> bobgreenblattATmsnDOTcom
> 
>

Bob, and others:

I hope you are still following this thread, despite my post coming 2 months 
after the last one.

I recently installed Leopard (OS 10.5.5) and Office 2008 (v12.1.2) on my 
PowerBook G4 (PowerPC; NOT Intel chip).  Word and Excel are throwing off this 
error message over a thousand times a second, and doing so continuously as 
long as either of these programs remains open.

I discovered this when I sought help at an Apple store for a variety of bugs 
that have cropped up since installing Leopard- computer won't shut down 
sometimes, won't wake up, won't connect to Airport, screen freezes, Office 
programs load slowly, screens open hesitantly, dock animation is very 
hesitant and overall computer performance is slow and poor.   The "genius" 
investigated a variety of things, confirmed that various related settings 
were set properly and then discovered the console error messages.  His 
opinion was that the volume of errors was causing the bugs and the slow 
performance.  He recommended I reinstall Office and the problem should be 
solved.

I did so and it wasn't solved.

I called Microsoft support and spent two hours with a helpful customer 
service rep who put me through the expected paces.  I don't recall all the 
steps, but it included dumping the font cache and other steps described in 
this and other discussion groups.  Eventually, the Microsoft rep had me 
create a new account on my Mac and run Word in it.  The error did not repeat. 
 This led her to conclude that the problem is with the Mac software.

I wound up migrating to the new account and deleting the bug-filled account.

However, the next time I booted up in the second account identify- the error 
cropped up again!  I can't seem to avoid it or get rid of it and my 
computer's performance is severely negatively impacted.  When I boot up and 
DO NOT open Office, everything is fine.  But if I open Word or Excel, the 
computer is a mess until I reboot....and if I wait too long, I can't shut 
down or reboot!

So: any advice?  Unlike other users' experiences, I don't need to look for 
these errors to know they are there. 

I will appreciate any ideas.

Thank you,
Raymond

"Bob Greenblatt" wrote:

> On 8/15/08 2:12 PM, in article 59b56b52.5@webcrossing.caR9absDaxw,
> "HPM@officeformac.com"  wrote:
> 
> > Hi Bob
> > 
> > Followed instructions to delete the MS font cache - after a reboot, start time
> > for Word is still slow (around 18 seconds), but subsequent starts (without a
> > reboot) are very fast (under 2 seconds). Assume this is all normal.
> > 
> > Looks like I just have to get over the console error messages.
> > 
> > Thx for the feedback and assistance.
> Yes you do. If you didn't look for them, you'd never even know they were
> there.
> 
> -- 
> Bob Greenblatt [MVP], Macintosh
> bobgreenblattATmsnDOTcom
> 
>

Try downloading Update 12.1.3 from Mactopia and applying it.

One user reported that that update fixed it for him.

Hope this helps


On 19/10/08 11:59 AM, in article
D0D127D5-41E2-4B80-9F43-41898530006E@microsoft.com, "Raymond L-W" <Raymond
L-W@discussions.microsoft.com> wrote:

> Bob, and others:
> 
> I hope you are still following this thread, despite my post coming 2 months
> after the last one.
> 
> I recently installed Leopard (OS 10.5.5) and Office 2008 (v12.1.2) on my
> PowerBook G4 (PowerPC; NOT Intel chip).  Word and Excel are throwing off this
> error message over a thousand times a second, and doing so continuously as
> long as either of these programs remains open.
> 
> I discovered this when I sought help at an Apple store for a variety of bugs
> that have cropped up since installing Leopard- computer won't shut down
> sometimes, won't wake up, won't connect to Airport, screen freezes, Office
> programs load slowly, screens open hesitantly, dock animation is very
> hesitant and overall computer performance is slow and poor.   The "genius"
> investigated a variety of things, confirmed that various related settings
> were set properly and then discovered the console error messages.  His
> opinion was that the volume of errors was causing the bugs and the slow
> performance.  He recommended I reinstall Office and the problem should be
> solved.
> 
> I did so and it wasn't solved.
> 
> I called Microsoft support and spent two hours with a helpful customer
> service rep who put me through the expected paces.  I don't recall all the
> steps, but it included dumping the font cache and other steps described in
> this and other discussion groups.  Eventually, the Microsoft rep had me
> create a new account on my Mac and run Word in it.  The error did not repeat.
>  This led her to conclude that the problem is with the Mac software.
> 
> I wound up migrating to the new account and deleting the bug-filled account.
> 
> However, the next time I booted up in the second account identify- the error
> cropped up again!  I can't seem to avoid it or get rid of it and my
> computer's performance is severely negatively impacted.  When I boot up and
> DO NOT open Office, everything is fine.  But if I open Word or Excel, the
> computer is a mess until I reboot....and if I wait too long, I can't shut
> down or reboot!
> 
> So: any advice?  Unlike other users' experiences, I don't need to look for
> these errors to know they are there.
> 
> I will appreciate any ideas.
> 
> Thank you,
> Raymond
> 
> "Bob Greenblatt" wrote:
> 
>> On 8/15/08 2:12 PM, in article 59b56b52.5@webcrossing.caR9absDaxw,
>> "HPM@officeformac.com"  wrote:
>> 
>>> Hi Bob
>>> 
>>> Followed instructions to delete the MS font cache - after a reboot, start
>>> time
>>> for Word is still slow (around 18 seconds), but subsequent starts (without a
>>> reboot) are very fast (under 2 seconds). Assume this is all normal.
>>> 
>>> Looks like I just have to get over the console error messages.
>>> 
>>> Thx for the feedback and assistance.
>> Yes you do. If you didn't look for them, you'd never even know they were
>> there.
>> 
>> -- 
>> Bob Greenblatt [MVP], Macintosh
>> bobgreenblattATmsnDOTcom
>> 
>> 

-- 

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group.  Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia.  mailto:john@mcghie.name