Have everything copied over from the other machine except
dont have a heartbeat. I do have the cab, installed the inf
and registered the ocx, ran zsetup again. How do I reacquire
the heartbeat class (more like headbeat).
RSVP ASAP please,
Im running out of hair !

-- Keyboard not detected
   Press F-1 to continue

TheRealFastlane wrote:
> Have everything copied over from the other machine except
> dont have a heartbeat. I do have the cab, installed the inf
> and registered the ocx, ran zsetup again. How do I reacquire
> the heartbeat class (more like headbeat).
> RSVP ASAP please,
> Im running out of hair !

Maybe the .cab file is damaged.  Delete any reference to it, then try 
again.  You can drop it on top of zsetup in the Zone's Temp folder, but 
I think deleting it is better.  It might have a [1] appended to the 
name, so just search for:

heartbeat

-- 
+Elmo_Tech

On Sun, 04 Dec 2005 00:23:55 -0500, +Elmo_Tech
<elmogeek@iglou.invalid> wrote:

>TheRealFastlane wrote:
>> Have everything copied over from the other machine except
>> dont have a heartbeat. I do have the cab, installed the inf
>> and registered the ocx, ran zsetup again. How do I reacquire
>> the heartbeat class (more like headbeat).
>> RSVP ASAP please,
>> Im running out of hair !
>
>Maybe the .cab file is damaged.  Delete any reference to it, then try 
>again.  You can drop it on top of zsetup in the Zone's Temp folder, but 
>I think deleting it is better.  It might have a [1] appended to the 
>name, so just search for:
>heartbeat

I had already deleted the folder and registry instances of
conflict.1 and .2. Removed everything heartbeat from the
registry, d/l the cab from fsl. something url. The first
three tries this morning I got the install essentialgames
dialogue box followed by whoops :-(( Been to the zonesysops
site, cant figure out how to d/l the full zone install
program. Their faq addresses the heartbeat problem but does
not appear to provide a solution, its obviously not self-
correcting in this case.
My best guess is it is (somehow) diretly related to
upgrading ME to XP pro as opposed to a clean install of xp.

-- Keyboard not detected
   Press F-1 to continue

TheRealFastlane wrote:
> On Sun, 04 Dec 2005 00:23:55 -0500, +Elmo_Tech
> <elmogeek@iglou.invalid> wrote:
> 
> 
>>TheRealFastlane wrote:
>>
>>>Have everything copied over from the other machine except
>>>dont have a heartbeat. I do have the cab, installed the inf
>>>and registered the ocx, ran zsetup again. How do I reacquire
>>>the heartbeat class (more like headbeat).
>>>RSVP ASAP please,
>>>Im running out of hair !
>>
>>Maybe the .cab file is damaged.  Delete any reference to it, then try 
>>again.  You can drop it on top of zsetup in the Zone's Temp folder, but 
>>I think deleting it is better.  It might have a [1] appended to the 
>>name, so just search for:
>>heartbeat
> 
> 
> I had already deleted the folder and registry instances of
> conflict.1 and .2. Removed everything heartbeat from the
> registry, d/l the cab from fsl. something url. The first
> three tries this morning I got the install essentialgames
> dialogue box followed by whoops :-(( Been to the zonesysops
> site, cant figure out how to d/l the full zone install
> program. Their faq addresses the heartbeat problem but does
> not appear to provide a solution, its obviously not self-
> correcting in this case.
> My best guess is it is (somehow) diretly related to
> upgrading ME to XP pro as opposed to a clean install of xp.

I've seen mention of that before, but if I remember correctly, it was a 
problem with the signup, not the install of Heartbeat.

Maybe something here:

http://groups.google.com/groups?q=xp+upgrade+heartbeat&qt_s=Search

-- 
+Elmo_Tech

try this, open Control Panel- User Accounts then under "Pick a task" click 
on "Create a new account"
then create for yourself a brand new Computer Administrator account..
once this is done click Start- Log Off- Switch User and log on to the 
account you just created..
then go back to the zone page and try to install again..

On Sun, 4 Dec 2005 18:43:31 -0000, "+_ReverendJJ"
<zm@when_im_online> wrote:

>try this, open Control Panel- User Accounts then under "Pick a task" click 
>on "Create a new account"
>then create for yourself a brand new Computer Administrator account..
>once this is done click Start- Log Off- Switch User and log on to the 
>account you just created..
>then go back to the zone page and try to install again.. 
>
Getting closer. First 2 connects I got failed zsetup, third
time I got a did you notice ? IE activeX install below
address bar. Now when trying to enter a room after
reinstalling essential games Im getting conflict.1  2 3 etc
and failed zsetup when trying to enter a room.  I also  got
a few ad sreens, 1 in particular
(ttp://www.sexbuddies.com/signup/sign-free-b.html?aid=vm_sv_sbkw_11_a&lid=ass%20is&url=http://classic.zone.msn.com/asp/roomlist.asp?game=shvl&group=tourney
so going to virus scan system again before retrying.

-- Keyboard not detected
   Press F-1 to continue

ok now you seem to be experiencing a totally different error..  the most 
likely reason for yr latest one is that yr computer is trying to download 
the latest zone files but instead is recieving the outdated file from a copy 
kept in yr isp's cache.. if so you could simply wait until yr isp updates 
its cache or else see the solutions on the following support pages.

http://mvps.org/nibblesnbits/ftd.html

http://support.microsoft.com/?kbid=232340

On Mon, 05 Dec 2005 23:18:12 -0800, TheRealFastlane
 wrote:

>On Sun, 4 Dec 2005 18:43:31 -0000, "+_ReverendJJ"
><zm@when_im_online> wrote:
>
>>try this, open Control Panel- User Accounts then under "Pick a task" click 
>>on "Create a new account"
>>then create for yourself a brand new Computer Administrator account..
>>once this is done click Start- Log Off- Switch User and log on to the 
>>account you just created..
>>then go back to the zone page and try to install again.. 
>>
>Getting closer. First 2 connects I got failed zsetup, third
>time I got a did you notice ? IE activeX install below
>address bar. Now when trying to enter a room after
>reinstalling essential games Im getting conflict.1  2 3 etc
>and failed zsetup when trying to enter a room.  I also  got
>a few ad sreens, 1 in particular
>(ttp://www.sexbuddies.com/signup/sign-free-b.html?aid=vm_sv_sbkw_11_a&lid=ass%20is&url=http://classic.zone.msn.com/asp/roomlist.asp?game=shvl&group=tourney
>so going to virus scan system again before retrying.
>
>-- Keyboard not detected
>   Press F-1 to continue
Ran AXG followed by tauscan and nothing detected, still no
heartbeat class showing in \windows\downloaded programs
(show hidden/system etc is on).

-- Keyboard not detected
   Press F-1 to continue

On Tue, 6 Dec 2005 08:30:39 -0000, "+_ReverendJJ"
<zm@when_im_online> wrote:

>ok now you seem to be experiencing a totally different error..  the most 
>likely reason for yr latest one is that yr computer is trying to download 
>the latest zone files but instead is recieving the outdated file from a copy 
>kept in yr isp's cache.. if so you could simply wait until yr isp updates 
>its cache or else see the solutions on the following support pages.
>
>http://mvps.org/nibblesnbits/ftd.html
>
>http://support.microsoft.com/?kbid=232340
>
>
Been to nibbles already,used that method to d/l zclient, now
get zproxy failed and am up to conflict.5 subfolder in
\downloaded programs folder. The last conflict. folder seems
to be the only one that contains hrtbeat.inf, all conflict.
folders contain hrtbeat.ocx and zsetup.exe 7/26/04/8:36am

-- Keyboard not detected
   Press F-1 to continue

TheRealFastlane wrote:
> On Tue, 6 Dec 2005 08:30:39 -0000, "+_ReverendJJ"
> <zm@when_im_online> wrote:
> 
> 
>>ok now you seem to be experiencing a totally different error..  the most 
>>likely reason for yr latest one is that yr computer is trying to download 
>>the latest zone files but instead is recieving the outdated file from a copy 
>>kept in yr isp's cache.. if so you could simply wait until yr isp updates 
>>its cache or else see the solutions on the following support pages.
>>
>>http://mvps.org/nibblesnbits/ftd.html
>>
>>http://support.microsoft.com/?kbid=232340
>>
>>
> 
> Been to nibbles already,used that method to d/l zclient, now
> get zproxy failed and am up to conflict.5 subfolder in
> \downloaded programs folder. The last conflict. folder seems
> to be the only one that contains hrtbeat.inf, all conflict.
> folders contain hrtbeat.ocx and zsetup.exe 7/26/04/8:36am

Here's what I would try:

Delete all the Conflict folders, in Regedit, press F3, type in \conflict 
and, when located, press Enter.  When one is located, and if it mentions 
Heartbeat, click, then delete the "folder" in the _left_ pane that is 
currently opened.  Press F3 to continue the search.

Now, shift/right-click the link below, and Save As Heartbeat2.cab to the 
Desktop, or wherever.

http://fdl.msn.com/zone/datafiles/heartbeat.cab

Then explore to the Zone's Temp folder, arrange the window where you can 
drag Heartbeat2.cab onto the file Zextract.exe, and release.  That 
_might_ install the files for you.

You could just use a Zip program to extract the three files to the 
C:\Windows\Downloaded Program Files folder, but then you'd probably have 
to register the component:

Click Start, Run, type REGSVR32 Heartbeat.ocx

...or right-click Heartbeat.inf, click Install.

Something here should work..

-- 
+Elmo_Tech

Hi, I just tuned in to this thread as I have been desparately combing the net 
for help on resolving this same issue with the MSN Game Zone.  I have tried 
everything I can find to get the zone to work with no luck.  

WinXP Pro, SP2
Linksys BEFVP41 Router
4 User accounts (Mine is adminstrative)

I'm trying to play the CDRom Game Risk II and I own it.  I have tried 
deleting the heartbeat control and I've removed every instance of a 
"conflict", "heartbeat", "hrtbeat" or "zone" entry in the regisry that I 
could find.  Whenever I go to the zone, I get the message "failed to download 
http://fdl.msn.com/zone/datafiles/zextract.exe.  If I try again, I get "An 
incomplete Zone installation was detected.  To correct this problem: click 
OK, close and restart your browser, and return to the zone. (Reason: Zproxy 
Failed.)".  Trying a 3rd time give me the same error with "... (Reason: 
ZSetup Failed.)".  Then I get the "Unable to launch room ...." message.  

I have also tried to download the files manually to my computer and get the 
installation started but that doesn't work either.  Finally, I tried the 
suggestions of creating a new administrative account and installing and also 
trying a different location for the installation.  I also tried installing 
with the router bypassed so I had a straight connection.  None of this has 
worked.

Can anyone provide some insight and an approach to getting this resolved 
once and for all?

Please Help.
GenoTeich

"+Elmo_Tech" wrote:

> TheRealFastlane wrote:
> > On Tue, 6 Dec 2005 08:30:39 -0000, "+_ReverendJJ"
> > <zm@when_im_online> wrote:
> > 
> > 
> >>ok now you seem to be experiencing a totally different error..  the most 
> >>likely reason for yr latest one is that yr computer is trying to download 
> >>the latest zone files but instead is recieving the outdated file from a copy 
> >>kept in yr isp's cache.. if so you could simply wait until yr isp updates 
> >>its cache or else see the solutions on the following support pages.
> >>
> >>http://mvps.org/nibblesnbits/ftd.html
> >>
> >>http://support.microsoft.com/?kbid=232340
> >>
> >>
> > 
> > Been to nibbles already,used that method to d/l zclient, now
> > get zproxy failed and am up to conflict.5 subfolder in
> > \downloaded programs folder. The last conflict. folder seems
> > to be the only one that contains hrtbeat.inf, all conflict.
> > folders contain hrtbeat.ocx and zsetup.exe 7/26/04/8:36am
> 
> Here's what I would try:
> 
> Delete all the Conflict folders, in Regedit, press F3, type in \conflict 
> and, when located, press Enter.  When one is located, and if it mentions 
> Heartbeat, click, then delete the "folder" in the _left_ pane that is 
> currently opened.  Press F3 to continue the search.
> 
> Now, shift/right-click the link below, and Save As Heartbeat2.cab to the 
> Desktop, or wherever.
> 
> http://fdl.msn.com/zone/datafiles/heartbeat.cab
> 
> Then explore to the Zone's Temp folder, arrange the window where you can 
> drag Heartbeat2.cab onto the file Zextract.exe, and release.  That 
> _might_ install the files for you.
> 
> You could just use a Zip program to extract the three files to the 
> C:\Windows\Downloaded Program Files folder, but then you'd probably have 
> to register the component:
> 
> Click Start, Run, type REGSVR32 Heartbeat.ocx
> 
> ...or right-click Heartbeat.inf, click Install.
> 
> Something here should work..
> 
> -- 
> +Elmo_Tech
>

What process did you use to check for and remove conflict folder?
I'll explain a little bit about what heartbeat is, the files it uses, where 
it's located, and how to remove it.
Zone.com uses a browser 'plugin' ActiveX control called Heartbeat. The zone 
uses this control to communicate from your computer to the zone servers..
It must be able to start successfully before ZoneFriends will load and 
before you will be able to enter any game lobbies.
The Heartbeat ActiveX control is actually 3 files:  heartbeat.inf, 
hrtbeat.ocx, and zsetup.exe
It can be viewed by going to Control Panel- Internet Options- and clicking 
on the Settings Button- then 'View Objects'
It may be showing as damaged or as string of characters like this.. 
AE1C01E3-0283-11D3-9B3F-00C04F8EF466  if so, right click on the control 
(HeartbeatCtl) or any of the above mentioned files and select remove.
If the heartbeat control was found to be damaged now or previously you 
should check for Conflict.x folders in C:\Windows\Downloaded Program Files.
Because if these folders are present and are not removed the software can be 
caught in a loop to where Heartbeat cannot be installed correctly, even 
after you just removed it from View Objects.
To check for and remove conflict folders,  Click on your Start button and 
then selecct 'Run'.. In the Run box type command.com and press enter. In the 
DOS prompt window type   cd c:\windows\downlo~1  and press enter
then type DIR and press enter..
If you find folders titled Conflict.x  type the following for windows xp.
Rmdir /s Conflict.x (swapping the x here for the number of the conflict 
folder listed) then press enter.
Repeat this step for each Conflict.x folder listed (1,2,3, 4 etc) and then
type Exit and press Enter to close the command prompt when all are removed.
You can then reboot your machine and return to the zone to try to install 
the control again.
Also when ever installing software from the internet that you know is safe 
to download.. Disable your anti-virus programs and firewalls until the 
download is complete.
Often anti-virus programs will edit the download if it trys to scan the 
file.. and be patient, interupting the download could result in installing a 
damaged heartbeat.
Heartbeat must be allowed to communicate with the zone servers at all 
times.. almost all features of the zone are controlled by it.. including 
opening lobby rooms and ZoneFriends, . If you have a firewall not allowing 
this control to run problems will arise.

GenoTeich wrote:
> Hi, I just tuned in to this thread as I have been desparately combing the net 
> for help on resolving this same issue with the MSN Game Zone.  I have tried 
> everything I can find to get the zone to work with no luck.  
> 
> WinXP Pro, SP2
> Linksys BEFVP41 Router
> 4 User accounts (Mine is adminstrative)
> 
> I'm trying to play the CDRom Game Risk II and I own it.  I have tried 
> deleting the heartbeat control and I've removed every instance of a 
> "conflict", "heartbeat", "hrtbeat" or "zone" entry in the regisry that I 
> could find.  Whenever I go to the zone, I get the message "failed to download 
> http://fdl.msn.com/zone/datafiles/zextract.exe.  If I try again, I get "An 
> incomplete Zone installation was detected.  To correct this problem: click 
> OK, close and restart your browser, and return to the zone. (Reason: Zproxy 
> Failed.)".  Trying a 3rd time give me the same error with "... (Reason: 
> ZSetup Failed.)".  Then I get the "Unable to launch room ...." message.  
> 
> I have also tried to download the files manually to my computer and get the 
> installation started but that doesn't work either.  Finally, I tried the 
> suggestions of creating a new administrative account and installing and also 
> trying a different location for the installation.  I also tried installing 
> with the router bypassed so I had a straight connection.  None of this has 
> worked.
> 
> Can anyone provide some insight and an approach to getting this resolved 
> once and for all?
> 
> Please Help.
> GenoTeich
> 
> "+Elmo_Tech" wrote:
> 
> 
>>TheRealFastlane wrote:
>>
>>>On Tue, 6 Dec 2005 08:30:39 -0000, "+_ReverendJJ"
>>><zm@when_im_online> wrote:
>>>
>>>
>>>
>>>>ok now you seem to be experiencing a totally different error..  the most 
>>>>likely reason for yr latest one is that yr computer is trying to download 
>>>>the latest zone files but instead is recieving the outdated file from a copy 
>>>>kept in yr isp's cache.. if so you could simply wait until yr isp updates 
>>>>its cache or else see the solutions on the following support pages.
>>>>
>>>>http://mvps.org/nibblesnbits/ftd.html
>>>>
>>>>http://support.microsoft.com/?kbid=232340
>>>>
>>>>
>>>
>>>Been to nibbles already,used that method to d/l zclient, now
>>>get zproxy failed and am up to conflict.5 subfolder in
>>>\downloaded programs folder. The last conflict. folder seems
>>>to be the only one that contains hrtbeat.inf, all conflict.
>>>folders contain hrtbeat.ocx and zsetup.exe 7/26/04/8:36am
>>
>>Here's what I would try:
>>
>>Delete all the Conflict folders, in Regedit, press F3, type in \conflict 
>>and, when located, press Enter.  When one is located, and if it mentions 
>>Heartbeat, click, then delete the "folder" in the _left_ pane that is 
>>currently opened.  Press F3 to continue the search.
>>
>>Now, shift/right-click the link below, and Save As Heartbeat2.cab to the 
>>Desktop, or wherever.
>>
>>http://fdl.msn.com/zone/datafiles/heartbeat.cab
>>
>>Then explore to the Zone's Temp folder, arrange the window where you can 
>>drag Heartbeat2.cab onto the file Zextract.exe, and release.  That 
>>_might_ install the files for you.
>>
>>You could just use a Zip program to extract the three files to the 
>>C:\Windows\Downloaded Program Files folder, but then you'd probably have 
>>to register the component:
>>
>>Click Start, Run, type REGSVR32 Heartbeat.ocx
>>
>>...or right-click Heartbeat.inf, click Install.
>>
>>Something here should work..


We could use Netmeeting to share your desktop and I could try a few 
things; I've done it before for people.

Email me, elmogeek at iglou dot com, add "clvck" to the subject line and 
I'll receive your message.

-- 
+Elmo_Tech
MSN® Gaming Zone™ - Technical Support


Add clvck to the subject line and correct my address from "invalid" to 
"com" if you want to email me.

See Responses interlased below

"+_ReverendJJ" wrote:

> It may be showing as damaged or as string of characters like this.. 

Yes I have found that the heartbeat control is damaged many times now as 
I've tried to get this to work.  Typically I have tried to remove it through 
the Control Panel / Internet Options / Settings / View Objects and then 
Remove Program File.  Sometimes it shows up as a string of characters and 
sometimes it just shows as Heartbeat Class - damaged.  Usually, I cannot 
remove it this way in regular Win XP or in Safe Mode of XP.  So, I forced it 
to be removed through the use of Hijackthis.

> The Heartbeat ActiveX control is actually 3 files:  heartbeat.inf, 
> hrtbeat.ocx, and zsetup.exe

Taking a quick look at the Windows \ downloaded Programs folder right now 
through the command prompt I see that I have hrtbeat.ocx and zsetup.exe but 
not heartbeat.inf.  I have tried to manually put the files there from the 
Heartbeat.cab file downloaded from Microsoft but that didn't seem to help.

> If the heartbeat control was found to be damaged now or previously you 
> should check for Conflict.x folders in C:\Windows\Downloaded Program Files.

At one point, I had 19 of these folders and I removed them all through the 
command prompt as you stated.  Anytime I try to reinstall from the Zone I 
immediately get the "Failed to download" messages.  

> Also when ever installing software from the internet that you know is safe 
> to download.. Disable your anti-virus programs and firewalls until the 
> download is complete.

I have tried disabling all apps with no affect.  I don't think that the 
amount of time I wait is relevant since I get the "Failed to download ..." 
message within a second of clicking OK on the prompt "Install Essential Game 
Zone Files".

> Heartbeat must be allowed to communicate with the zone servers at all 
> times.. almost all features of the zone are controlled by it.. including 
> opening lobby rooms and ZoneFriends, . If you have a firewall not allowing 
> this control to run problems will arise.

No software firewall, just a router and I've tried opening up all the ports 
that MS says are necessary.

Any other ideas?

GenoTeich

Elmo - I sent you an email.  Let me know when you want to try it.  I also 
have PCAnywhere if that would be better.

Thanks

"+Elmo_Tech" wrote:

> GenoTeich wrote:
> > Hi, I just tuned in to this thread as I have been desparately combing the net 
> > for help on resolving this same issue with the MSN Game Zone.  I have tried 
> > everything I can find to get the zone to work with no luck.  
> > 
> > WinXP Pro, SP2
> > Linksys BEFVP41 Router
> > 4 User accounts (Mine is adminstrative)
> > 
> > I'm trying to play the CDRom Game Risk II and I own it.  I have tried 
> > deleting the heartbeat control and I've removed every instance of a 
> > "conflict", "heartbeat", "hrtbeat" or "zone" entry in the regisry that I 
> > could find.  Whenever I go to the zone, I get the message "failed to download 
> > http://fdl.msn.com/zone/datafiles/zextract.exe.  If I try again, I get "An 
> > incomplete Zone installation was detected.  To correct this problem: click 
> > OK, close and restart your browser, and return to the zone. (Reason: Zproxy 
> > Failed.)".  Trying a 3rd time give me the same error with "... (Reason: 
> > ZSetup Failed.)".  Then I get the "Unable to launch room ...." message.  
> > 
> > I have also tried to download the files manually to my computer and get the 
> > installation started but that doesn't work either.  Finally, I tried the 
> > suggestions of creating a new administrative account and installing and also 
> > trying a different location for the installation.  I also tried installing 
> > with the router bypassed so I had a straight connection.  None of this has 
> > worked.
> > 
> > Can anyone provide some insight and an approach to getting this resolved 
> > once and for all?
> > 
> > Please Help.
> > GenoTeich
> > 
> > "+Elmo_Tech" wrote:
> > 
> > 
> >>TheRealFastlane wrote:
> >>
> >>>On Tue, 6 Dec 2005 08:30:39 -0000, "+_ReverendJJ"
> >>><zm@when_im_online> wrote:
> >>>
> >>>
> >>>
> >>>>ok now you seem to be experiencing a totally different error..  the most 
> >>>>likely reason for yr latest one is that yr computer is trying to download 
> >>>>the latest zone files but instead is recieving the outdated file from a copy 
> >>>>kept in yr isp's cache.. if so you could simply wait until yr isp updates 
> >>>>its cache or else see the solutions on the following support pages.
> >>>>
> >>>>http://mvps.org/nibblesnbits/ftd.html
> >>>>
> >>>>http://support.microsoft.com/?kbid=232340
> >>>>
> >>>>
> >>>
> >>>Been to nibbles already,used that method to d/l zclient, now
> >>>get zproxy failed and am up to conflict.5 subfolder in
> >>>\downloaded programs folder. The last conflict. folder seems
> >>>to be the only one that contains hrtbeat.inf, all conflict.
> >>>folders contain hrtbeat.ocx and zsetup.exe 7/26/04/8:36am
> >>
> >>Here's what I would try:
> >>
> >>Delete all the Conflict folders, in Regedit, press F3, type in \conflict 
> >>and, when located, press Enter.  When one is located, and if it mentions 
> >>Heartbeat, click, then delete the "folder" in the _left_ pane that is 
> >>currently opened.  Press F3 to continue the search.
> >>
> >>Now, shift/right-click the link below, and Save As Heartbeat2.cab to the 
> >>Desktop, or wherever.
> >>
> >>http://fdl.msn.com/zone/datafiles/heartbeat.cab
> >>
> >>Then explore to the Zone's Temp folder, arrange the window where you can 
> >>drag Heartbeat2.cab onto the file Zextract.exe, and release.  That 
> >>_might_ install the files for you.
> >>
> >>You could just use a Zip program to extract the three files to the 
> >>C:\Windows\Downloaded Program Files folder, but then you'd probably have 
> >>to register the component:
> >>
> >>Click Start, Run, type REGSVR32 Heartbeat.ocx
> >>
> >>...or right-click Heartbeat.inf, click Install.
> >>
> >>Something here should work..
> 
> 
> We could use Netmeeting to share your desktop and I could try a few 
> things; I've done it before for people.
> 
> Email me, elmogeek at iglou dot com, add "clvck" to the subject line and 
> I'll receive your message.
> 
> -- 
> +Elmo_Tech
> MSN® Gaming Zone™ - Technical Support
> 
> 
> Add clvck to the subject line and correct my address from "invalid" to 
> "com" if you want to email me.
>

> Taking a quick look at the Windows \ downloaded Programs folder right now
> through the command prompt I see that I have hrtbeat.ocx and zsetup.exe
> but
> not heartbeat.inf.


Delete these files (right click-remove)..
Make sure you have no trace of heartbeatctl class/hrtbeat.ocx/heartbeat.inf 
or zsetup.exe in yr downloaded program files folder and then check for and 
remove any conflict folders again using the method I described in my earlier 
post.