Hi, I have an application that uses Cisco IVR (IPCC) and I want to control the CTI Port lines that IVR uses. I'm guessing IVR opens the line in owner mode so when my application uses lineOpen it throws the following error: "LINEERR_ALLOCATED". Can I monitor these lines? Does CTI Port Third-Party Monitoring, referenced on Cisco Documentation, is useful in this case? Thanks in advance, Sérgio Freire
Sergio, > I have an application that uses Cisco IVR (IPCC) and I want to control the > CTI Port lines that IVR uses. > I'm guessing IVR opens the line in owner mode so when my application uses > lineOpen it throws the following error: "LINEERR_ALLOCATED". You should be able to monitor these lines by opening in monitor mode. (if that fails, you should first run the application before doing so). > Can I monitor these lines? Yes. > Does CTI Port Third-Party Monitoring, referenced on Cisco Documentation, > is useful in this case? Probably useful to monitor. To control, you would need to take ownership and this might break the IVR application.. Best regards, Matthias Moetje ------------------------------------- TAPI WIKI: http://www.tapi.info ------------------------------------- TERASENS GmbH Augustenstraße 24 80333 Munich, GERMANY ------------------------------------- e-mail: moetje at terasens dot com www: www.terasens.com -------------------------------------
