I have a DSL connection through Verizon. I have no problems at all with the Main Identity. Yesterday, I was trying to add a subaccount (I am allowed 8 names). I added everything and tested. It would not allow me to either send or receive mail for the new name. Thinking that I just had something minor not set right, I called Verizon for help. After an hour on the phone, program would still not allow mail. I forget what it said for outgoing, but incoming said that name was not recognized. They suggested finally that I call Microsoft. I don't want to do this as they would charge $35.00. I have a Dell Dimension 8400 with 1g RAM and run XP Professional. Can anyone help? Janet in NJ
Janet DeCristofaro wrote: > I have a DSL connection through Verizon. I have no problems at all > with the Main Identity. Yesterday, I was trying to add a subaccount > (I am allowed 8 names). I added everything and tested. It would not > allow me to either send or receive mail for the new name. > > Thinking that I just had something minor not set right, I called > Verizon for help. After an hour on the phone, program would still > not allow mail. I forget what it said for outgoing, but incoming > said that name was not recognized. > > They suggested finally that I call Microsoft. I don't want to do > this as they would charge $35.00. I have a Dell Dimension 8400 with > 1g RAM and run XP Professional. > > Can anyone help? > > Janet in NJ You probably need to set the new account up first via Verizon and then configure it in OE. -- Kath Adams MS MVP - Windows (IE/OE)
Thanks for the response. I had already done that. I finally found the problem. One of the settings was incorrect. I went through everything with Verizon tech support, but I got some wrong info. It's working now. Janet in NJ "Kath Adams" <kathadams@(nospam)mvps.org> wrote in message news:%23EmnaQZpFHA.3036@TK2MSFTNGP14.phx.gbl... > Janet DeCristofaro wrote: >> I have a DSL connection through Verizon. I have no problems at all >> with the Main Identity. Yesterday, I was trying to add a subaccount >> (I am allowed 8 names). I added everything and tested. It would not >> allow me to either send or receive mail for the new name. >> >> Thinking that I just had something minor not set right, I called >> Verizon for help. After an hour on the phone, program would still >> not allow mail. I forget what it said for outgoing, but incoming >> said that name was not recognized. >> >> They suggested finally that I call Microsoft. I don't want to do >> this as they would charge $35.00. I have a Dell Dimension 8400 with >> 1g RAM and run XP Professional. >> >> Can anyone help? >> >> Janet in NJ > > You probably need to set the new account up first via Verizon and then > configure it in OE. > -- > Kath Adams > MS MVP - Windows (IE/OE) > >
