I just received the following apology and request from GWI after I let them know that we discovered. I let them know that we discovered 'the fix' to the 'known problem in OE5'. However, if they want 'the fix' I want to be compensated for it. I pay $24/month for my dial-up connection. What would be a fair price...for 'the fix'. english Hi Mel, In reviewing your emails with Technical Support I see we were not aware of the fix for OE 5.5. In your last email you mentioned you found a simple fix for the known problem with the news reader portion of OE. Would you be willing to share with us the fix so we can document it on our support site? We would like to be able to help others who call in with the same problem. I apologize we were not of much help with this particular problem. We will strive to do better. Best Regards, Gary G. Couture Technical Support Team Leader Great Works Internet 800.229.2096
It's not a fix, because there was nothing wrong, except your settings. (And a Tech with his head up his a**e!) I think a fair price would be to be glad all is now well. How come the "we" changes to an "I" when it comes to payment? <g> -- Kath Adams MS MVP - Windows (IE/OE) english wrote: > I just received the following apology and request from GWI after I > let them know that we discovered. I let them know that we discovered > 'the fix' to the 'known problem in OE5'. However, if they want 'the > fix' I want to be compensated for it. I pay $24/month for my dial-up > connection. What would be a fair price...for 'the fix'. > > english > > Hi Mel, > > In reviewing your emails with Technical Support I see we were not > aware > of the fix for OE 5.5. In your last email you mentioned you found a > simple fix for the known problem with the news reader portion of OE. > Would you be willing to share with us the fix so we can document it on > our support site? We would like to be able to help others who call in > with the same problem. I apologize we were not of much help with this > particular problem. We will strive to do better. > > Best Regards, > > Gary G. Couture > Technical Support Team Leader > Great Works Internet > 800.229.2096
Absolutely, Kath. Name your price! Actually, I changed no settings at all to be able to download my posts and the replies. I didn't do the sync changes you suggested as when I did 260000 messages began to download just from one of the newsgroups I subscribe to. So, I left my settings alone and just did...'the fix'. I won't give GWI the solution gratis. This is America where we are charged as much as possible as often as possible by as many as possible! I'm just being patriotic! Take care...english "Kath Adams" <kathadams@(nospam)mvps.org> wrote in message news:#sLcWnjhFHA.2688@TK2MSFTNGP10.phx.gbl... > It's not a fix, because there was nothing wrong, except your settings. > (And a Tech with his head up his a**e!) > I think a fair price would be to be glad all is now well. > How come the "we" changes to an "I" when it comes to payment? <g> > > -- > Kath Adams > MS MVP - Windows (IE/OE) > > english wrote: > > I just received the following apology and request from GWI after I > > let them know that we discovered. I let them know that we discovered > > 'the fix' to the 'known problem in OE5'. However, if they want 'the > > fix' I want to be compensated for it. I pay $24/month for my dial-up > > connection. What would be a fair price...for 'the fix'. > > > > english > > > > Hi Mel, > > > > In reviewing your emails with Technical Support I see we were not > > aware > > of the fix for OE 5.5. In your last email you mentioned you found a > > simple fix for the known problem with the news reader portion of OE. > > Would you be willing to share with us the fix so we can document it on > > our support site? We would like to be able to help others who call in > > with the same problem. I apologize we were not of much help with this > > particular problem. We will strive to do better. > > > > Best Regards, > > > > Gary G. Couture > > Technical Support Team Leader > > Great Works Internet > > 800.229.2096 > >
