I am having trouble sending email. Charter tech are no help.

I am having trouble sending email. Charter tech are no help.

The message could not be sent. The authentication setting might not be 
correct for your outgoing e-mail [SMTP] server. For help solving this 
problem, go to Help, search for "Troubleshoot Windows Mail", and read the 
"I'm having problems sending e-mail" section. If you need help determining 
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was 'dusty009@charter.net'. Subject 'test123', 
Account: 'pop.charter.net', Server: 'smtp.charter.net', Protocol: SMTP, 
Server Response: '550 Invalid recipient: ', Port: 25, 
Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79

date: Thu, 5 Jun 2008 17:31:00 -0700 author: LHH

Re: I am having trouble sending email. Charter tech are no help.

Are you a Charter.net customer and connected to the Internet via them 
when trying to send?

See:
E-Mail Client Error Messages
http://charter.com/customers/support.aspx?supportarticleid=1416

For how to configure your e-mail program, see:
http://charter.com/customers/support.aspx?menuitem=10#


Are you sure that the e-mail address you are sending to 
dusty009@charter.net is valid?

And although you posted in an OE 5.5 newsgroup, the error message 
suggests that you are using Vista Window Mail.

Windows Vista Mail Newsgroup:
news://msnews.microsoft.com/microsoft.public.windows.vista.mail

You can also get to the newsgroup via this web site:
http://www.microsoft.com/communities/newsgroups/default.mspx
There select Windows Vista, then Windows Mail.



-- 

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm



"LHH"  wrote in message 
news:59D37E05-00CC-4AE1-ABA2-54BCEC8486B8@microsoft.com...
> The message could not be sent. The authentication setting might not be
> correct for your outgoing e-mail [SMTP] server. For help solving this
> problem, go to Help, search for "Troubleshoot Windows Mail", and read 
> the
> "I'm having problems sending e-mail" section. If you need help 
> determining
> the proper server settings, please contact your e-mail service 
> provider.
>
> The rejected e-mail address was 'dusty009@charter.net'. Subject 
> 'test123',
> Account: 'pop.charter.net', Server: 'smtp.charter.net', Protocol: 
> SMTP,
> Server Response: '550 Invalid recipient: ', 
> Port: 25,
> Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79

date: Thu, 5 Jun 2008 18:33:55 -0700 author: Michael Santovec

Re: I am having trouble sending email. Charter tech are no help.

"LHH"  wrote in message 
news:59D37E05-00CC-4AE1-ABA2-54BCEC8486B8@microsoft.com...
> The message could not be sent. The authentication setting might not be
> correct for your outgoing e-mail [SMTP] server. For help solving this
> problem, go to Help, search for "Troubleshoot Windows Mail", and read the
> "I'm having problems sending e-mail" section. If you need help determining
> the proper server settings, please contact your e-mail service provider.
>
> The rejected e-mail address was 'dusty009@charter.net'. Subject 'test123',
> Account: 'pop.charter.net', Server: 'smtp.charter.net', Protocol: SMTP,
> Server Response: '550 Invalid recipient: ', Port: 
> 25,
> Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79

550 Relaying errors:
http://www.insideoe.com/problems/errors.htm#550relay
550, 553: http://office.microsoft.com/en-us/assistance/HA011128331033.aspx

-- 
Frank Saunders MS-MVP IE,OE/WM
Do not reply with email

date: Fri, 6 Jun 2008 19:38:03 -0500 author: Frank Saunders MS-MVP IE,OE/WM

RE: I am having trouble sending email. Charter tech are no help.

I am right there with you.  For the last 5 years or more, I have been a 
Charter Customer, and my outgoing email has gone out fine with 
smtp.charter.net port 25.  All of a sudden, about 2 months ago, it started 
working intermittently, and now it doesn't seem to work at all.  Their tech 
support was of no help... they said that I am connected to Bellsouth (even 
though my phone, cable, and internet are through Charter and I have nothing 
through Bellsouth), and that they weren't responsible for giving me my 
outgoing connection strings.

I don't know what to do to get my outgoing mail set up and working again.  I 
tried a guess at using "smtp.bellsouth.net" which actually worked 
intermittently for a bit, but again doesn't work.

If you have any solutions, please help.  I have tried the settings with 
Entourage (Outlook for the MAC), and with Apple Mail, with the same 
connection issue on outgoing mail.  The incoming mail with POP.Charter.net 
still works just perfectly.

Thanks,

Annie

"LHH" wrote:

> The message could not be sent. The authentication setting might not be 
> correct for your outgoing e-mail [SMTP] server. For help solving this 
> problem, go to Help, search for "Troubleshoot Windows Mail", and read the 
> "I'm having problems sending e-mail" section. If you need help determining 
> the proper server settings, please contact your e-mail service provider.
> 
> The rejected e-mail address was 'dusty009@charter.net'. Subject 'test123', 
> Account: 'pop.charter.net', Server: 'smtp.charter.net', Protocol: SMTP, 
> Server Response: '550 Invalid recipient: ', Port: 25, 
> Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79

date: Sun, 10 Aug 2008 20:20:01 -0700 author: lilyflan

Re: I am having trouble sending email. Charter tech are no help.

When you get an error, what is the full text of the error message?  That 
will help diagnose the problem.

Entourage Help Page
http://www.entourage.mvps.org/

Use the following newsgroup for questions or problems with Entourage
news://msnews.microsoft.com/microsoft.public.office.mac.entourage


-- 

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm



"lilyflan"  wrote in message 
news:F37FA536-8010-45C1-B0DE-2F52376BE392@microsoft.com...
>
> I am right there with you.  For the last 5 years or more, I have been 
> a
> Charter Customer, and my outgoing email has gone out fine with
> smtp.charter.net port 25.  All of a sudden, about 2 months ago, it 
> started
> working intermittently, and now it doesn't seem to work at all.  Their 
> tech
> support was of no help... they said that I am connected to Bellsouth 
> (even
> though my phone, cable, and internet are through Charter and I have 
> nothing
> through Bellsouth), and that they weren't responsible for giving me my
> outgoing connection strings.
>
> I don't know what to do to get my outgoing mail set up and working 
> again.  I
> tried a guess at using "smtp.bellsouth.net" which actually worked
> intermittently for a bit, but again doesn't work.
>
>
> If you have any solutions, please help.  I have tried the settings 
> with
> Entourage (Outlook for the MAC), and with Apple Mail, with the same
> connection issue on outgoing mail.  The incoming mail with 
> POP.Charter.net
> still works just perfectly.
>
> Thanks,
>
> Annie
>
> "LHH" wrote:
>
>> The message could not be sent. The authentication setting might not 
>> be
>> correct for your outgoing e-mail [SMTP] server. For help solving this
>> problem, go to Help, search for "Troubleshoot Windows Mail", and read 
>> the
>> "I'm having problems sending e-mail" section. If you need help 
>> determining
>> the proper server settings, please contact your e-mail service 
>> provider.
>>
>> The rejected e-mail address was 'dusty009@charter.net'. Subject 
>> 'test123',
>> Account: 'pop.charter.net', Server: 'smtp.charter.net', Protocol: 
>> SMTP,
>> Server Response: '550 Invalid recipient: ', 
>> Port: 25,
>> Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79

date: Mon, 11 Aug 2008 11:35:29 -0700 author: Michael Santovec