Hi,

I have an external USB hard drive but the "Safely Remove Hardware"
icon is missing from System Tray even after rebooting.  How would I
get that back?  I really don't want to damage my external drive.

Western Digital, the hard drive's manufacturer suggested searching the
Microsoft Knowledge Base but my search didn't yield any results.

Running Windows 2000 Pro with all service packs and critical updates.
Thank you so much to anyone who could offer some advice.

Gail

Try runnign this command (Start>Run):

RUNDLL32 SHELL32.DLL,Control_RunDLL hotplug.dll

That should open the hotplug.dll.  Then make sure that "Show 
Unplug/Eject icon on the taskbar" is checked.  If that doesn't work go 
through the Control Panel Add/Remove Hardware and select the 
"Uninstall/Unplug a device" option and follow right through to the last 
screen, there you will be shown an option to have the icon in the 
taskbar.  Tip:  If you use the Add/Remove hardware option, you have to 
have something to unplug in order to make it to the last screen where 
the option can be unabled.  Using the rundll32 method opens the 
hotplug.dll even if no devices are attached.

John

Jyeshta wrote:
> 	Hi,
> 
> I have an external USB hard drive but the "Safely Remove Hardware"
> icon is missing from System Tray even after rebooting.  How would I
> get that back?  I really don't want to damage my external drive.
> 
> Western Digital, the hard drive's manufacturer suggested searching the
> Microsoft Knowledge Base but my search didn't yield any results.
> 
> Running Windows 2000 Pro with all service packs and critical updates.
> Thank you so much to anyone who could offer some advice.
> 
> Gail

Thank you so much, John.  I will try this and post back my results.

Gail


On Tue, 14 Mar 2006 17:50:35 -0400, John John 
wrote:

>Try runnign this command (Start>Run):
>
>RUNDLL32 SHELL32.DLL,Control_RunDLL hotplug.dll
>
>That should open the hotplug.dll.  Then make sure that "Show 
>Unplug/Eject icon on the taskbar" is checked.  If that doesn't work go 
>through the Control Panel Add/Remove Hardware and select the 
>"Uninstall/Unplug a device" option and follow right through to the last 
>screen, there you will be shown an option to have the icon in the 
>taskbar.  Tip:  If you use the Add/Remove hardware option, you have to 
>have something to unplug in order to make it to the last screen where 
>the option can be unabled.  Using the rundll32 method opens the 
>hotplug.dll even if no devices are attached.
>
>John
>
>Jyeshta wrote:
>> 	Hi,
>> 
>> I have an external USB hard drive but the "Safely Remove Hardware"
>> icon is missing from System Tray even after rebooting.  How would I
>> get that back?  I really don't want to damage my external drive.
>> 
>> Western Digital, the hard drive's manufacturer suggested searching the
>> Microsoft Knowledge Base but my search didn't yield any results.
>> 
>> Running Windows 2000 Pro with all service packs and critical updates.
>> Thank you so much to anyone who could offer some advice.
>> 
>> Gail

Hi John,


On Tue, 14 Mar 2006 17:50:35 -0400, John John 
wrote:

>Try runnign this command (Start>Run):
>
>RUNDLL32 SHELL32.DLL,Control_RunDLL hotplug.dll
>
>That should open the hotplug.dll.  Then make sure that "Show 
>Unplug/Eject icon on the taskbar" is checked.  


I did this, and the item was already checked.  Where does the icon
appear, on the SysTray, Taskbar, or the expandable little row of icons
to the left of the Taskbar?  I'll check all three next time I plug in
the external drive, but I thought I already had checked everywhere for
it.  Thank you so much, again.  I'll plug in the drive and check for
the icon and try your alternate method ASAP and post back my results.

Thank you!

Gail 


>If that doesn't work go 
>through the Control Panel Add/Remove Hardware and select the 
>"Uninstall/Unplug a device" option and follow right through to the last 
>screen, there you will be shown an option to have the icon in the 
>taskbar.  Tip:  If you use the Add/Remove hardware option, you have to 
>have something to unplug in order to make it to the last screen where 
>the option can be unabled.  Using the rundll32 method opens the 
>hotplug.dll even if no devices are attached.
>
>John
>
>Jyeshta wrote:
>> 	Hi,
>> 
>> I have an external USB hard drive but the "Safely Remove Hardware"
>> icon is missing from System Tray even after rebooting.  How would I
>> get that back?  I really don't want to damage my external drive.
>> 
>> Western Digital, the hard drive's manufacturer suggested searching the
>> Microsoft Knowledge Base but my search didn't yield any results.
>> 
>> Running Windows 2000 Pro with all service packs and critical updates.
>> Thank you so much to anyone who could offer some advice.
>> 
>> Gail

Usually the icon appears in the Systray, next to the clock.  Try via the 
Control panel Add/Remove hardware and try ejecting it there and see if 
things change.

Jyeshta wrote:

> Hi John,
> 
> 
> On Tue, 14 Mar 2006 17:50:35 -0400, John John 
> wrote:
> 
> 
>>Try runnign this command (Start>Run):
>>
>>RUNDLL32 SHELL32.DLL,Control_RunDLL hotplug.dll
>>
>>That should open the hotplug.dll.  Then make sure that "Show 
>>Unplug/Eject icon on the taskbar" is checked.  
> 
> 
> 
> I did this, and the item was already checked.  Where does the icon
> appear, on the SysTray, Taskbar, or the expandable little row of icons
> to the left of the Taskbar?  I'll check all three next time I plug in
> the external drive, but I thought I already had checked everywhere for
> it.  Thank you so much, again.  I'll plug in the drive and check for
> the icon and try your alternate method ASAP and post back my results.
> 
> Thank you!
> 
> Gail 
> 
> 
> 
>>If that doesn't work go 
>>through the Control Panel Add/Remove Hardware and select the 
>>"Uninstall/Unplug a device" option and follow right through to the last 
>>screen, there you will be shown an option to have the icon in the 
>>taskbar.  Tip:  If you use the Add/Remove hardware option, you have to 
>>have something to unplug in order to make it to the last screen where 
>>the option can be unabled.  Using the rundll32 method opens the 
>>hotplug.dll even if no devices are attached.
>>
>>John
>>
>>Jyeshta wrote:
>>
>>>	Hi,
>>>
>>>I have an external USB hard drive but the "Safely Remove Hardware"
>>>icon is missing from System Tray even after rebooting.  How would I
>>>get that back?  I really don't want to damage my external drive.
>>>
>>>Western Digital, the hard drive's manufacturer suggested searching the
>>>Microsoft Knowledge Base but my search didn't yield any results.
>>>
>>>Running Windows 2000 Pro with all service packs and critical updates.
>>>Thank you so much to anyone who could offer some advice.
>>>
>>>Gail
> 
>

Hi John,

I'm kind of afraid to try the Add/Remove method for fear I'll mess
something up.  I take it I would be removing the external drive, which
is the only USB device I have?  Many, many thanks.

Gail


On Wed, 15 Mar 2006 14:22:59 -0400, John John 
wrote:

>Usually the icon appears in the Systray, next to the clock.  Try via the 
>Control panel Add/Remove hardware and try ejecting it there and see if 
>things change.
>
>Jyeshta wrote:
>
>> Hi John,
>> 
>> 
>> On Tue, 14 Mar 2006 17:50:35 -0400, John John 
>> wrote:
>> 
>> 
>>>Try runnign this command (Start>Run):
>>>
>>>RUNDLL32 SHELL32.DLL,Control_RunDLL hotplug.dll
>>>
>>>That should open the hotplug.dll.  Then make sure that "Show 
>>>Unplug/Eject icon on the taskbar" is checked.  
>> 
>> 
>> 
>> I did this, and the item was already checked.  Where does the icon
>> appear, on the SysTray, Taskbar, or the expandable little row of icons
>> to the left of the Taskbar?  I'll check all three next time I plug in
>> the external drive, but I thought I already had checked everywhere for
>> it.  Thank you so much, again.  I'll plug in the drive and check for
>> the icon and try your alternate method ASAP and post back my results.
>> 
>> Thank you!
>> 
>> Gail 
>> 
>> 
>> 
>>>If that doesn't work go 
>>>through the Control Panel Add/Remove Hardware and select the 
>>>"Uninstall/Unplug a device" option and follow right through to the last 
>>>screen, there you will be shown an option to have the icon in the 
>>>taskbar.  Tip:  If you use the Add/Remove hardware option, you have to 
>>>have something to unplug in order to make it to the last screen where 
>>>the option can be unabled.  Using the rundll32 method opens the 
>>>hotplug.dll even if no devices are attached.
>>>
>>>John
>>>
>>>Jyeshta wrote:
>>>
>>>>	Hi,
>>>>
>>>>I have an external USB hard drive but the "Safely Remove Hardware"
>>>>icon is missing from System Tray even after rebooting.  How would I
>>>>get that back?  I really don't want to damage my external drive.
>>>>
>>>>Western Digital, the hard drive's manufacturer suggested searching the
>>>>Microsoft Knowledge Base but my search didn't yield any results.
>>>>
>>>>Running Windows 2000 Pro with all service packs and critical updates.
>>>>Thank you so much to anyone who could offer some advice.
>>>>
>>>>Gail
>> 
>>

No, you just have to chose the "Unplug/Eject" option.  It's going to 
look almost identical as the rundll32 methot but you will run through a 
few screens before you get to the end.  Lifted from a Microsoft page:

To unplug or eject devices

1. Open Add/Remove Hardware in Control Panel.

2. Click Next, click Uninstall/Unplug a device, and then click Next.

3. Click Unplug/Eject a device, and then click Next.

4. Select the device you want to unplug or eject, and then click Next.

5. Click Next to confirm that you want the device unplugged or ejected.

6. Click Finish.

Important
 It is important to use the Add/Remove Hardware wizard before 
physically unplugging a device to avoid data loss or other serious 
malfunctions of the computer or device.

Notes
 To open a Control Panel item, click Start, point to Settings, click 
Control Panel, and then double-click the appropriate icon.

 If you frequently need to unplug the device, be sure the Show 
Unplug/Eject icon on the taskbar check box is selected in the Completing 
the Add/Remove Hardware Wizard page. The next time you want to unplug or 
eject the device, you can use the icon on the taskbar instead of the 
Add/Remove Hardware wizard.

 To reinstall the device, connect the device to the appropriate slot or 
port.

End

You can always click cancel at any point to exit the Hardware Wizzard 
without changes.  Remember that the drive should be plugged in in order 
to make it to the last steps.

Another thing to verify is with the drive plugged in right click the 
drive in Windows Explorer and check the "Properties" to see what options 
are available there.

John

Jyeshta wrote:
> Hi John,
> 
> I'm kind of afraid to try the Add/Remove method for fear I'll mess
> something up.  I take it I would be removing the external drive, which
> is the only USB device I have?  Many, many thanks.
> 
> Gail
> 
> 
> On Wed, 15 Mar 2006 14:22:59 -0400, John John 
> wrote:
> 
> 
>>Usually the icon appears in the Systray, next to the clock.  Try via the 
>>Control panel Add/Remove hardware and try ejecting it there and see if 
>>things change.
>>
>>Jyeshta wrote:
>>
>>
>>>Hi John,
>>>
>>>
>>>On Tue, 14 Mar 2006 17:50:35 -0400, John John 
>>>wrote:
>>>
>>>
>>>
>>>>Try runnign this command (Start>Run):
>>>>
>>>>RUNDLL32 SHELL32.DLL,Control_RunDLL hotplug.dll
>>>>
>>>>That should open the hotplug.dll.  Then make sure that "Show 
>>>>Unplug/Eject icon on the taskbar" is checked.  
>>>
>>>
>>>
>>>I did this, and the item was already checked.  Where does the icon
>>>appear, on the SysTray, Taskbar, or the expandable little row of icons
>>>to the left of the Taskbar?  I'll check all three next time I plug in
>>>the external drive, but I thought I already had checked everywhere for
>>>it.  Thank you so much, again.  I'll plug in the drive and check for
>>>the icon and try your alternate method ASAP and post back my results.
>>>
>>>Thank you!
>>>
>>>Gail 
>>>
>>>
>>>
>>>
>>>>If that doesn't work go 
>>>>through the Control Panel Add/Remove Hardware and select the 
>>>>"Uninstall/Unplug a device" option and follow right through to the last 
>>>>screen, there you will be shown an option to have the icon in the 
>>>>taskbar.  Tip:  If you use the Add/Remove hardware option, you have to 
>>>>have something to unplug in order to make it to the last screen where 
>>>>the option can be unabled.  Using the rundll32 method opens the 
>>>>hotplug.dll even if no devices are attached.
>>>>
>>>>John
>>>>
>>>>Jyeshta wrote:
>>>>
>>>>
>>>>>	Hi,
>>>>>
>>>>>I have an external USB hard drive but the "Safely Remove Hardware"
>>>>>icon is missing from System Tray even after rebooting.  How would I
>>>>>get that back?  I really don't want to damage my external drive.
>>>>>
>>>>>Western Digital, the hard drive's manufacturer suggested searching the
>>>>>Microsoft Knowledge Base but my search didn't yield any results.
>>>>>
>>>>>Running Windows 2000 Pro with all service packs and critical updates.
>>>>>Thank you so much to anyone who could offer some advice.
>>>>>
>>>>>Gail
>>>
>>>
>

Hi John,

When I get to the window that asks what device I want to remove, the
space is blank and I can't proceed ahead.  I'm stumped.  I checked
Properties on both partitions (drive is partitioned and no single
device shows up in Explorer) and there's nothing on any of the tabs to
indicate the unplug option or icon.  So I guess I'm out of luck.  The
only way I have to unplug the external drive now is to shut the
computer off, which I hate doing because then certain updates need to
be reinstalled all over again, so obviously, there's something wrong
with Windows 2000 on my computer.

Any other suggestions would be greatly welcomed, and I thank you so
much for all your help.

Gail


On Thu, 16 Mar 2006 14:41:47 -0400, John John 
wrote:

>No, you just have to chose the "Unplug/Eject" option.  It's going to 
>look almost identical as the rundll32 methot but you will run through a 
>few screens before you get to the end.  Lifted from a Microsoft page:
>
>To unplug or eject devices
>
>1. Open Add/Remove Hardware in Control Panel.
>
>2. Click Next, click Uninstall/Unplug a device, and then click Next.
>
>3. Click Unplug/Eject a device, and then click Next.
>
>4. Select the device you want to unplug or eject, and then click Next.
>
>5. Click Next to confirm that you want the device unplugged or ejected.
>
>6. Click Finish.
>
>Important
> It is important to use the Add/Remove Hardware wizard before 
>physically unplugging a device to avoid data loss or other serious 
>malfunctions of the computer or device.
>
>Notes
> To open a Control Panel item, click Start, point to Settings, click 
>Control Panel, and then double-click the appropriate icon.
>
> If you frequently need to unplug the device, be sure the Show 
>Unplug/Eject icon on the taskbar check box is selected in the Completing 
>the Add/Remove Hardware Wizard page. The next time you want to unplug or 
>eject the device, you can use the icon on the taskbar instead of the 
>Add/Remove Hardware wizard.
>
> To reinstall the device, connect the device to the appropriate slot or 
>port.
>
>End
>
>You can always click cancel at any point to exit the Hardware Wizzard 
>without changes.  Remember that the drive should be plugged in in order 
>to make it to the last steps.
>
>Another thing to verify is with the drive plugged in right click the 
>drive in Windows Explorer and check the "Properties" to see what options 
>are available there.
>
>John
>
>Jyeshta wrote:
>> Hi John,
>> 
>> I'm kind of afraid to try the Add/Remove method for fear I'll mess
>> something up.  I take it I would be removing the external drive, which
>> is the only USB device I have?  Many, many thanks.
>> 
>> Gail
>> 
>> 
>> On Wed, 15 Mar 2006 14:22:59 -0400, John John 
>> wrote:
>> 
>> 
>>>Usually the icon appears in the Systray, next to the clock.  Try via the 
>>>Control panel Add/Remove hardware and try ejecting it there and see if 
>>>things change.
>>>
>>>Jyeshta wrote:
>>>
>>>
>>>>Hi John,
>>>>
>>>>
>>>>On Tue, 14 Mar 2006 17:50:35 -0400, John John 
>>>>wrote:
>>>>
>>>>
>>>>
>>>>>Try runnign this command (Start>Run):
>>>>>
>>>>>RUNDLL32 SHELL32.DLL,Control_RunDLL hotplug.dll
>>>>>
>>>>>That should open the hotplug.dll.  Then make sure that "Show 
>>>>>Unplug/Eject icon on the taskbar" is checked.  
>>>>
>>>>
>>>>
>>>>I did this, and the item was already checked.  Where does the icon
>>>>appear, on the SysTray, Taskbar, or the expandable little row of icons
>>>>to the left of the Taskbar?  I'll check all three next time I plug in
>>>>the external drive, but I thought I already had checked everywhere for
>>>>it.  Thank you so much, again.  I'll plug in the drive and check for
>>>>the icon and try your alternate method ASAP and post back my results.
>>>>
>>>>Thank you!
>>>>
>>>>Gail 
>>>>
>>>>
>>>>
>>>>
>>>>>If that doesn't work go 
>>>>>through the Control Panel Add/Remove Hardware and select the 
>>>>>"Uninstall/Unplug a device" option and follow right through to the last 
>>>>>screen, there you will be shown an option to have the icon in the 
>>>>>taskbar.  Tip:  If you use the Add/Remove hardware option, you have to 
>>>>>have something to unplug in order to make it to the last screen where 
>>>>>the option can be unabled.  Using the rundll32 method opens the 
>>>>>hotplug.dll even if no devices are attached.
>>>>>
>>>>>John
>>>>>
>>>>>Jyeshta wrote:
>>>>>
>>>>>
>>>>>>	Hi,
>>>>>>
>>>>>>I have an external USB hard drive but the "Safely Remove Hardware"
>>>>>>icon is missing from System Tray even after rebooting.  How would I
>>>>>>get that back?  I really don't want to damage my external drive.
>>>>>>
>>>>>>Western Digital, the hard drive's manufacturer suggested searching the
>>>>>>Microsoft Knowledge Base but my search didn't yield any results.
>>>>>>
>>>>>>Running Windows 2000 Pro with all service packs and critical updates.
>>>>>>Thank you so much to anyone who could offer some advice.
>>>>>>
>>>>>>Gail
>>>>
>>>>
>>

The drive is plugged in and works yet it doesn't show up in the "Unplug" 
option?  Does it show when you use RUNDLL32 SHELL32.DLL,Control_RunDLL 
hotplug.dll ?  Do you have a printer on a usb port to try the same thing 
with?

John

Jyeshta wrote:
> Hi John,
> 
> When I get to the window that asks what device I want to remove, the
> space is blank and I can't proceed ahead.  I'm stumped.  I checked
> Properties on both partitions (drive is partitioned and no single
> device shows up in Explorer) and there's nothing on any of the tabs to
> indicate the unplug option or icon.  So I guess I'm out of luck.  The
> only way I have to unplug the external drive now is to shut the
> computer off, which I hate doing because then certain updates need to
> be reinstalled all over again, so obviously, there's something wrong
> with Windows 2000 on my computer.
> 
> Any other suggestions would be greatly welcomed, and I thank you so
> much for all your help.
> 
> Gail
> 
> 
> On Thu, 16 Mar 2006 14:41:47 -0400, John John 
> wrote:
> 
> 
>>No, you just have to chose the "Unplug/Eject" option.  It's going to 
>>look almost identical as the rundll32 methot but you will run through a 
>>few screens before you get to the end.  Lifted from a Microsoft page:
>>
>>To unplug or eject devices
>>
>>1. Open Add/Remove Hardware in Control Panel.
>>
>>2. Click Next, click Uninstall/Unplug a device, and then click Next.
>>
>>3. Click Unplug/Eject a device, and then click Next.
>>
>>4. Select the device you want to unplug or eject, and then click Next.
>>
>>5. Click Next to confirm that you want the device unplugged or ejected.
>>
>>6. Click Finish.
>>
>>Important
>> It is important to use the Add/Remove Hardware wizard before 
>>physically unplugging a device to avoid data loss or other serious 
>>malfunctions of the computer or device.
>>
>>Notes
>> To open a Control Panel item, click Start, point to Settings, click 
>>Control Panel, and then double-click the appropriate icon.
>>
>> If you frequently need to unplug the device, be sure the Show 
>>Unplug/Eject icon on the taskbar check box is selected in the Completing 
>>the Add/Remove Hardware Wizard page. The next time you want to unplug or 
>>eject the device, you can use the icon on the taskbar instead of the 
>>Add/Remove Hardware wizard.
>>
>> To reinstall the device, connect the device to the appropriate slot or 
>>port.
>>
>>End
>>
>>You can always click cancel at any point to exit the Hardware Wizzard 
>>without changes.  Remember that the drive should be plugged in in order 
>>to make it to the last steps.
>>
>>Another thing to verify is with the drive plugged in right click the 
>>drive in Windows Explorer and check the "Properties" to see what options 
>>are available there.
>>
>>John
>>
>>Jyeshta wrote:
>>
>>>Hi John,
>>>
>>>I'm kind of afraid to try the Add/Remove method for fear I'll mess
>>>something up.  I take it I would be removing the external drive, which
>>>is the only USB device I have?  Many, many thanks.
>>>
>>>Gail
>>>
>>>
>>>On Wed, 15 Mar 2006 14:22:59 -0400, John John 
>>>wrote:
>>>
>>>
>>>
>>>>Usually the icon appears in the Systray, next to the clock.  Try via the 
>>>>Control panel Add/Remove hardware and try ejecting it there and see if 
>>>>things change.
>>>>
>>>>Jyeshta wrote:
>>>>
>>>>
>>>>
>>>>>Hi John,
>>>>>
>>>>>
>>>>>On Tue, 14 Mar 2006 17:50:35 -0400, John John 
>>>>>wrote:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>>Try runnign this command (Start>Run):
>>>>>>
>>>>>>RUNDLL32 SHELL32.DLL,Control_RunDLL hotplug.dll
>>>>>>
>>>>>>That should open the hotplug.dll.  Then make sure that "Show 
>>>>>>Unplug/Eject icon on the taskbar" is checked.  
>>>>>
>>>>>
>>>>>
>>>>>I did this, and the item was already checked.  Where does the icon
>>>>>appear, on the SysTray, Taskbar, or the expandable little row of icons
>>>>>to the left of the Taskbar?  I'll check all three next time I plug in
>>>>>the external drive, but I thought I already had checked everywhere for
>>>>>it.  Thank you so much, again.  I'll plug in the drive and check for
>>>>>the icon and try your alternate method ASAP and post back my results.
>>>>>
>>>>>Thank you!
>>>>>
>>>>>Gail 
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>>If that doesn't work go 
>>>>>>through the Control Panel Add/Remove Hardware and select the 
>>>>>>"Uninstall/Unplug a device" option and follow right through to the last 
>>>>>>screen, there you will be shown an option to have the icon in the 
>>>>>>taskbar.  Tip:  If you use the Add/Remove hardware option, you have to 
>>>>>>have something to unplug in order to make it to the last screen where 
>>>>>>the option can be unabled.  Using the rundll32 method opens the 
>>>>>>hotplug.dll even if no devices are attached.
>>>>>>
>>>>>>John
>>>>>>
>>>>>>Jyeshta wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>>	Hi,
>>>>>>>
>>>>>>>I have an external USB hard drive but the "Safely Remove Hardware"
>>>>>>>icon is missing from System Tray even after rebooting.  How would I
>>>>>>>get that back?  I really don't want to damage my external drive.
>>>>>>>
>>>>>>>Western Digital, the hard drive's manufacturer suggested searching the
>>>>>>>Microsoft Knowledge Base but my search didn't yield any results.
>>>>>>>
>>>>>>>Running Windows 2000 Pro with all service packs and critical updates.
>>>>>>>Thank you so much to anyone who could offer some advice.
>>>>>>>
>>>>>>>Gail
>>>>>
>>>>>
>

It seems to me that the dingbats at WD should have known this... they 
claim it is a known issue... their drives after all, and they suggested 
that you search MSKB for the answer!  Rotten tech support to say the least.

A Western Digital USB hard drive is not shown in the "Safely Remove 
Hardware" function under Windows 2000.
http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1411&p_created=1138640655&p_sid=WDyGZE2i&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTUzJnBfcHJvZHM9JnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9zZWFyY2hfdHlwZT1zZWFyY2hfZm5sJnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9U2FmZWx5IFJlbW92ZSBIYXJkd2FyZQ**&p_li=&p_topview=1

Or Microsoft page here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;841880&Product=win2000

You need to contact MS to get a hotfix.

John

Jyeshta wrote:

> Hi John,
> 
> When I get to the window that asks what device I want to remove, the
> space is blank and I can't proceed ahead.  I'm stumped.  I checked
> Properties on both partitions (drive is partitioned and no single
> device shows up in Explorer) and there's nothing on any of the tabs to
> indicate the unplug option or icon.  So I guess I'm out of luck.  The
> only way I have to unplug the external drive now is to shut the
> computer off, which I hate doing because then certain updates need to
> be reinstalled all over again, so obviously, there's something wrong
> with Windows 2000 on my computer.
> 
> Any other suggestions would be greatly welcomed, and I thank you so
> much for all your help.
> 
> Gail
> 
> 
> On Thu, 16 Mar 2006 14:41:47 -0400, John John 
> wrote:
> 
> 
>>No, you just have to chose the "Unplug/Eject" option.  It's going to 
>>look almost identical as the rundll32 methot but you will run through a 
>>few screens before you get to the end.  Lifted from a Microsoft page:
>>
>>To unplug or eject devices
>>
>>1. Open Add/Remove Hardware in Control Panel.
>>
>>2. Click Next, click Uninstall/Unplug a device, and then click Next.
>>
>>3. Click Unplug/Eject a device, and then click Next.
>>
>>4. Select the device you want to unplug or eject, and then click Next.
>>
>>5. Click Next to confirm that you want the device unplugged or ejected.
>>
>>6. Click Finish.
>>
>>Important
>> It is important to use the Add/Remove Hardware wizard before 
>>physically unplugging a device to avoid data loss or other serious 
>>malfunctions of the computer or device.
>>
>>Notes
>> To open a Control Panel item, click Start, point to Settings, click 
>>Control Panel, and then double-click the appropriate icon.
>>
>> If you frequently need to unplug the device, be sure the Show 
>>Unplug/Eject icon on the taskbar check box is selected in the Completing 
>>the Add/Remove Hardware Wizard page. The next time you want to unplug or 
>>eject the device, you can use the icon on the taskbar instead of the 
>>Add/Remove Hardware wizard.
>>
>> To reinstall the device, connect the device to the appropriate slot or 
>>port.
>>
>>End
>>
>>You can always click cancel at any point to exit the Hardware Wizzard 
>>without changes.  Remember that the drive should be plugged in in order 
>>to make it to the last steps.
>>
>>Another thing to verify is with the drive plugged in right click the 
>>drive in Windows Explorer and check the "Properties" to see what options 
>>are available there.
>>
>>John
>>
>>Jyeshta wrote:
>>
>>>Hi John,
>>>
>>>I'm kind of afraid to try the Add/Remove method for fear I'll mess
>>>something up.  I take it I would be removing the external drive, which
>>>is the only USB device I have?  Many, many thanks.
>>>
>>>Gail
>>>
>>>
>>>On Wed, 15 Mar 2006 14:22:59 -0400, John John 
>>>wrote:
>>>
>>>
>>>
>>>>Usually the icon appears in the Systray, next to the clock.  Try via the 
>>>>Control panel Add/Remove hardware and try ejecting it there and see if 
>>>>things change.
>>>>
>>>>Jyeshta wrote:
>>>>
>>>>
>>>>
>>>>>Hi John,
>>>>>
>>>>>
>>>>>On Tue, 14 Mar 2006 17:50:35 -0400, John John 
>>>>>wrote:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>>Try runnign this command (Start>Run):
>>>>>>
>>>>>>RUNDLL32 SHELL32.DLL,Control_RunDLL hotplug.dll
>>>>>>
>>>>>>That should open the hotplug.dll.  Then make sure that "Show 
>>>>>>Unplug/Eject icon on the taskbar" is checked.  
>>>>>
>>>>>
>>>>>
>>>>>I did this, and the item was already checked.  Where does the icon
>>>>>appear, on the SysTray, Taskbar, or the expandable little row of icons
>>>>>to the left of the Taskbar?  I'll check all three next time I plug in
>>>>>the external drive, but I thought I already had checked everywhere for
>>>>>it.  Thank you so much, again.  I'll plug in the drive and check for
>>>>>the icon and try your alternate method ASAP and post back my results.
>>>>>
>>>>>Thank you!
>>>>>
>>>>>Gail 
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>>If that doesn't work go 
>>>>>>through the Control Panel Add/Remove Hardware and select the 
>>>>>>"Uninstall/Unplug a device" option and follow right through to the last 
>>>>>>screen, there you will be shown an option to have the icon in the 
>>>>>>taskbar.  Tip:  If you use the Add/Remove hardware option, you have to 
>>>>>>have something to unplug in order to make it to the last screen where 
>>>>>>the option can be unabled.  Using the rundll32 method opens the 
>>>>>>hotplug.dll even if no devices are attached.
>>>>>>
>>>>>>John
>>>>>>
>>>>>>Jyeshta wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>>	Hi,
>>>>>>>
>>>>>>>I have an external USB hard drive but the "Safely Remove Hardware"
>>>>>>>icon is missing from System Tray even after rebooting.  How would I
>>>>>>>get that back?  I really don't want to damage my external drive.
>>>>>>>
>>>>>>>Western Digital, the hard drive's manufacturer suggested searching the
>>>>>>>Microsoft Knowledge Base but my search didn't yield any results.
>>>>>>>
>>>>>>>Running Windows 2000 Pro with all service packs and critical updates.
>>>>>>>Thank you so much to anyone who could offer some advice.
>>>>>>>
>>>>>>>Gail
>>>>>
>>>>>
>

Hi John,

Oh, no wonder!  Well, how do I contact Microsoft?  Do you know their
contact address for requesting hot fixes?  Thank you *so much*!

Gail



On Thu, 16 Mar 2006 20:38:34 -0400, John John 
wrote:

>It seems to me that the dingbats at WD should have known this... they 
>claim it is a known issue... their drives after all, and they suggested 
>that you search MSKB for the answer!  Rotten tech support to say the least.
>
>A Western Digital USB hard drive is not shown in the "Safely Remove 
>Hardware" function under Windows 2000.
>http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1411&p_created=1138640655&p_sid=WDyGZE2i&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTUzJnBfcHJvZHM9JnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9zZWFyY2hfdHlwZT1zZWFyY2hfZm5sJnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9U2FmZWx5IFJlbW92ZSBIYXJkd2FyZQ**&p_li=&p_topview=1
>
>Or Microsoft page here:
>http://support.microsoft.com/default.aspx?scid=kb;en-us;841880&Product=win2000
>
>You need to contact MS to get a hotfix.
>
>John
>
>Jyeshta wrote:
>
>> Hi John,
>> 
>> When I get to the window that asks what device I want to remove, the
>> space is blank and I can't proceed ahead.  I'm stumped.  I checked
>> Properties on both partitions (drive is partitioned and no single
>> device shows up in Explorer) and there's nothing on any of the tabs to
>> indicate the unplug option or icon.  So I guess I'm out of luck.  The
>> only way I have to unplug the external drive now is to shut the
>> computer off, which I hate doing because then certain updates need to
>> be reinstalled all over again, so obviously, there's something wrong
>> with Windows 2000 on my computer.
>> 
>> Any other suggestions would be greatly welcomed, and I thank you so
>> much for all your help.
>> 
>> Gail
>> 
>> 
>> On Thu, 16 Mar 2006 14:41:47 -0400, John John 
>> wrote:
>> 
>> 
>>>No, you just have to chose the "Unplug/Eject" option.  It's going to 
>>>look almost identical as the rundll32 methot but you will run through a 
>>>few screens before you get to the end.  Lifted from a Microsoft page:
>>>
>>>To unplug or eject devices
>>>
>>>1. Open Add/Remove Hardware in Control Panel.
>>>
>>>2. Click Next, click Uninstall/Unplug a device, and then click Next.
>>>
>>>3. Click Unplug/Eject a device, and then click Next.
>>>
>>>4. Select the device you want to unplug or eject, and then click Next.
>>>
>>>5. Click Next to confirm that you want the device unplugged or ejected.
>>>
>>>6. Click Finish.
>>>
>>>Important
>>> It is important to use the Add/Remove Hardware wizard before 
>>>physically unplugging a device to avoid data loss or other serious 
>>>malfunctions of the computer or device.
>>>
>>>Notes
>>> To open a Control Panel item, click Start, point to Settings, click 
>>>Control Panel, and then double-click the appropriate icon.
>>>
>>> If you frequently need to unplug the device, be sure the Show 
>>>Unplug/Eject icon on the taskbar check box is selected in the Completing 
>>>the Add/Remove Hardware Wizard page. The next time you want to unplug or 
>>>eject the device, you can use the icon on the taskbar instead of the 
>>>Add/Remove Hardware wizard.
>>>
>>> To reinstall the device, connect the device to the appropriate slot or 
>>>port.
>>>
>>>End
>>>
>>>You can always click cancel at any point to exit the Hardware Wizzard 
>>>without changes.  Remember that the drive should be plugged in in order 
>>>to make it to the last steps.
>>>
>>>Another thing to verify is with the drive plugged in right click the 
>>>drive in Windows Explorer and check the "Properties" to see what options 
>>>are available there.
>>>
>>>John
>>>
>>>Jyeshta wrote:
>>>
>>>>Hi John,
>>>>
>>>>I'm kind of afraid to try the Add/Remove method for fear I'll mess
>>>>something up.  I take it I would be removing the external drive, which
>>>>is the only USB device I have?  Many, many thanks.
>>>>
>>>>Gail
>>>>
>>>>
>>>>On Wed, 15 Mar 2006 14:22:59 -0400, John John 
>>>>wrote:
>>>>
>>>>
>>>>
>>>>>Usually the icon appears in the Systray, next to the clock.  Try via the 
>>>>>Control panel Add/Remove hardware and try ejecting it there and see if 
>>>>>things change.
>>>>>
>>>>>Jyeshta wrote:
>>>>>
>>>>>
>>>>>
>>>>>>Hi John,
>>>>>>
>>>>>>
>>>>>>On Tue, 14 Mar 2006 17:50:35 -0400, John John 
>>>>>>wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>>Try runnign this command (Start>Run):
>>>>>>>
>>>>>>>RUNDLL32 SHELL32.DLL,Control_RunDLL hotplug.dll
>>>>>>>
>>>>>>>That should open the hotplug.dll.  Then make sure that "Show 
>>>>>>>Unplug/Eject icon on the taskbar" is checked.  
>>>>>>
>>>>>>
>>>>>>
>>>>>>I did this, and the item was already checked.  Where does the icon
>>>>>>appear, on the SysTray, Taskbar, or the expandable little row of icons
>>>>>>to the left of the Taskbar?  I'll check all three next time I plug in
>>>>>>the external drive, but I thought I already had checked everywhere for
>>>>>>it.  Thank you so much, again.  I'll plug in the drive and check for
>>>>>>the icon and try your alternate method ASAP and post back my results.
>>>>>>
>>>>>>Thank you!
>>>>>>
>>>>>>Gail 
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>>If that doesn't work go 
>>>>>>>through the Control Panel Add/Remove Hardware and select the 
>>>>>>>"Uninstall/Unplug a device" option and follow right through to the last 
>>>>>>>screen, there you will be shown an option to have the icon in the 
>>>>>>>taskbar.  Tip:  If you use the Add/Remove hardware option, you have to 
>>>>>>>have something to unplug in order to make it to the last screen where 
>>>>>>>the option can be unabled.  Using the rundll32 method opens the 
>>>>>>>hotplug.dll even if no devices are attached.
>>>>>>>
>>>>>>>John
>>>>>>>
>>>>>>>Jyeshta wrote:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>>	Hi,
>>>>>>>>
>>>>>>>>I have an external USB hard drive but the "Safely Remove Hardware"
>>>>>>>>icon is missing from System Tray even after rebooting.  How would I
>>>>>>>>get that back?  I really don't want to damage my external drive.
>>>>>>>>
>>>>>>>>Western Digital, the hard drive's manufacturer suggested searching the
>>>>>>>>Microsoft Knowledge Base but my search didn't yield any results.
>>>>>>>>
>>>>>>>>Running Windows 2000 Pro with all service packs and critical updates.
>>>>>>>>Thank you so much to anyone who could offer some advice.
>>>>>>>>
>>>>>>>>Gail
>>>>>>
>>>>>>
>>

Hi John,

I wrote to the "contact us" form on the Microsoft website.  I hope
that is the right place - I didn't see any options for writing
specifically to request a hotfix.  Again, thank you so much!

Gail


On Thu, 16 Mar 2006 20:38:34 -0400, John John 
wrote:

>It seems to me that the dingbats at WD should have known this... they 
>claim it is a known issue... their drives after all, and they suggested 
>that you search MSKB for the answer!  Rotten tech support to say the least.
>
>A Western Digital USB hard drive is not shown in the "Safely Remove 
>Hardware" function under Windows 2000.
>http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1411&p_created=1138640655&p_sid=WDyGZE2i&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTUzJnBfcHJvZHM9JnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9zZWFyY2hfdHlwZT1zZWFyY2hfZm5sJnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9U2FmZWx5IFJlbW92ZSBIYXJkd2FyZQ**&p_li=&p_topview=1
>
>Or Microsoft page here:
>http://support.microsoft.com/default.aspx?scid=kb;en-us;841880&Product=win2000
>
>You need to contact MS to get a hotfix.
>
>John
>
>Jyeshta wrote:
>
>> Hi John,
>> 
>> When I get to the window that asks what device I want to remove, the
>> space is blank and I can't proceed ahead.  I'm stumped.  I checked
>> Properties on both partitions (drive is partitioned and no single
>> device shows up in Explorer) and there's nothing on any of the tabs to
>> indicate the unplug option or icon.  So I guess I'm out of luck.  The
>> only way I have to unplug the external drive now is to shut the
>> computer off, which I hate doing because then certain updates need to
>> be reinstalled all over again, so obviously, there's something wrong
>> with Windows 2000 on my computer.
>> 
>> Any other suggestions would be greatly welcomed, and I thank you so
>> much for all your help.
>> 
>> Gail
>> 
>> 
>> On Thu, 16 Mar 2006 14:41:47 -0400, John John 
>> wrote:
>> 
>> 
>>>No, you just have to chose the "Unplug/Eject" option.  It's going to 
>>>look almost identical as the rundll32 methot but you will run through a 
>>>few screens before you get to the end.  Lifted from a Microsoft page:
>>>
>>>To unplug or eject devices
>>>
>>>1. Open Add/Remove Hardware in Control Panel.
>>>
>>>2. Click Next, click Uninstall/Unplug a device, and then click Next.
>>>
>>>3. Click Unplug/Eject a device, and then click Next.
>>>
>>>4. Select the device you want to unplug or eject, and then click Next.
>>>
>>>5. Click Next to confirm that you want the device unplugged or ejected.
>>>
>>>6. Click Finish.
>>>
>>>Important
>>> It is important to use the Add/Remove Hardware wizard before 
>>>physically unplugging a device to avoid data loss or other serious 
>>>malfunctions of the computer or device.
>>>
>>>Notes
>>> To open a Control Panel item, click Start, point to Settings, click 
>>>Control Panel, and then double-click the appropriate icon.
>>>
>>> If you frequently need to unplug the device, be sure the Show 
>>>Unplug/Eject icon on the taskbar check box is selected in the Completing 
>>>the Add/Remove Hardware Wizard page. The next time you want to unplug or 
>>>eject the device, you can use the icon on the taskbar instead of the 
>>>Add/Remove Hardware wizard.
>>>
>>> To reinstall the device, connect the device to the appropriate slot or 
>>>port.
>>>
>>>End
>>>
>>>You can always click cancel at any point to exit the Hardware Wizzard 
>>>without changes.  Remember that the drive should be plugged in in order 
>>>to make it to the last steps.
>>>
>>>Another thing to verify is with the drive plugged in right click the 
>>>drive in Windows Explorer and check the "Properties" to see what options 
>>>are available there.
>>>
>>>John
>>>
>>>Jyeshta wrote:
>>>
>>>>Hi John,
>>>>
>>>>I'm kind of afraid to try the Add/Remove method for fear I'll mess
>>>>something up.  I take it I would be removing the external drive, which
>>>>is the only USB device I have?  Many, many thanks.
>>>>
>>>>Gail
>>>>
>>>>
>>>>On Wed, 15 Mar 2006 14:22:59 -0400, John John 
>>>>wrote:
>>>>
>>>>
>>>>
>>>>>Usually the icon appears in the Systray, next to the clock.  Try via the 
>>>>>Control panel Add/Remove hardware and try ejecting it there and see if 
>>>>>things change.
>>>>>
>>>>>Jyeshta wrote:
>>>>>
>>>>>
>>>>>
>>>>>>Hi John,
>>>>>>
>>>>>>
>>>>>>On Tue, 14 Mar 2006 17:50:35 -0400, John John 
>>>>>>wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>>Try runnign this command (Start>Run):
>>>>>>>
>>>>>>>RUNDLL32 SHELL32.DLL,Control_RunDLL hotplug.dll
>>>>>>>
>>>>>>>That should open the hotplug.dll.  Then make sure that "Show 
>>>>>>>Unplug/Eject icon on the taskbar" is checked.  
>>>>>>
>>>>>>
>>>>>>
>>>>>>I did this, and the item was already checked.  Where does the icon
>>>>>>appear, on the SysTray, Taskbar, or the expandable little row of icons
>>>>>>to the left of the Taskbar?  I'll check all three next time I plug in
>>>>>>the external drive, but I thought I already had checked everywhere for
>>>>>>it.  Thank you so much, again.  I'll plug in the drive and check for
>>>>>>the icon and try your alternate method ASAP and post back my results.
>>>>>>
>>>>>>Thank you!
>>>>>>
>>>>>>Gail 
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>>If that doesn't work go 
>>>>>>>through the Control Panel Add/Remove Hardware and select the 
>>>>>>>"Uninstall/Unplug a device" option and follow right through to the last 
>>>>>>>screen, there you will be shown an option to have the icon in the 
>>>>>>>taskbar.  Tip:  If you use the Add/Remove hardware option, you have to 
>>>>>>>have something to unplug in order to make it to the last screen where 
>>>>>>>the option can be unabled.  Using the rundll32 method opens the 
>>>>>>>hotplug.dll even if no devices are attached.
>>>>>>>
>>>>>>>John
>>>>>>>
>>>>>>>Jyeshta wrote:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>>	Hi,
>>>>>>>>
>>>>>>>>I have an external USB hard drive but the "Safely Remove Hardware"
>>>>>>>>icon is missing from System Tray even after rebooting.  How would I
>>>>>>>>get that back?  I really don't want to damage my external drive.
>>>>>>>>
>>>>>>>>Western Digital, the hard drive's manufacturer suggested searching the
>>>>>>>>Microsoft Knowledge Base but my search didn't yield any results.
>>>>>>>>
>>>>>>>>Running Windows 2000 Pro with all service packs and critical updates.
>>>>>>>>Thank you so much to anyone who could offer some advice.
>>>>>>>>
>>>>>>>>Gail
>>>>>>
>>>>>>
>>

I'm not sure it's going to be of any help.  Windows 2000 is out of 
mainstream support so I'm not sure if these hotfixes are still available 
free of charge (if at all).  Contact information is here: 
http://support.microsoft.com/contactus/?ws=support  The Windows 2000 
support information is here: 
http://www.microsoft.com/windows2000/server/evaluation/news/bulletins/extendedsupport.mspx

The support information clearly states:  "During the Extended Support 
phase, Microsoft continues to provide security hot fixes and paid 
support but no longer provides complimentary support options, design 
change requests, and non-security hotfixes."  One of the MVP's can 
comment or give you further information on that, I don't know if the fix 
is available from Microsoft.

But I know that you can get the file from another source if you don't 
mind downloading a 230 MB plus package for a single 23k file, it's the 
Windows 2000 SP5 we never got... 
http://www.softpedia.com/get/System/OS-Enhancements/Microsoft-Windows-2000-Unofficial-SP5.shtml

John

Jyeshta wrote:

> Hi John,
> 
> Oh, no wonder!  Well, how do I contact Microsoft?  Do you know their
> contact address for requesting hot fixes?  Thank you *so much*!
> 
> Gail
> 
> 
> 
> On Thu, 16 Mar 2006 20:38:34 -0400, John John 
> wrote:
> 
> 
>>It seems to me that the dingbats at WD should have known this... they 
>>claim it is a known issue... their drives after all, and they suggested 
>>that you search MSKB for the answer!  Rotten tech support to say the least.
>>
>>A Western Digital USB hard drive is not shown in the "Safely Remove 
>>Hardware" function under Windows 2000.
>>http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1411&p_created=1138640655&p_sid=WDyGZE2i&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTUzJnBfcHJvZHM9JnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9zZWFyY2hfdHlwZT1zZWFyY2hfZm5sJnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9U2FmZWx5IFJlbW92ZSBIYXJkd2FyZQ**&p_li=&p_topview=1
>>
>>Or Microsoft page here:
>>http://support.microsoft.com/default.aspx?scid=kb;en-us;841880&Product=win2000
>>
>>You need to contact MS to get a hotfix.
>>
>>John
>>
>>Jyeshta wrote:
>>
>>
>>>Hi John,
>>>
>>>When I get to the window that asks what device I want to remove, the
>>>space is blank and I can't proceed ahead.  I'm stumped.  I checked
>>>Properties on both partitions (drive is partitioned and no single
>>>device shows up in Explorer) and there's nothing on any of the tabs to
>>>indicate the unplug option or icon.  So I guess I'm out of luck.  The
>>>only way I have to unplug the external drive now is to shut the
>>>computer off, which I hate doing because then certain updates need to
>>>be reinstalled all over again, so obviously, there's something wrong
>>>with Windows 2000 on my computer.
>>>
>>>Any other suggestions would be greatly welcomed, and I thank you so
>>>much for all your help.
>>>
>>>Gail
>>>
>>>
>>>On Thu, 16 Mar 2006 14:41:47 -0400, John John 
>>>wrote:
>>>
>>>
>>>
>>>>No, you just have to chose the "Unplug/Eject" option.  It's going to 
>>>>look almost identical as the rundll32 methot but you will run through a 
>>>>few screens before you get to the end.  Lifted from a Microsoft page:
>>>>
>>>>To unplug or eject devices
>>>>
>>>>1. Open Add/Remove Hardware in Control Panel.
>>>>
>>>>2. Click Next, click Uninstall/Unplug a device, and then click Next.
>>>>
>>>>3. Click Unplug/Eject a device, and then click Next.
>>>>
>>>>4. Select the device you want to unplug or eject, and then click Next.
>>>>
>>>>5. Click Next to confirm that you want the device unplugged or ejected.
>>>>
>>>>6. Click Finish.
>>>>
>>>>Important
>>>> It is important to use the Add/Remove Hardware wizard before 
>>>>physically unplugging a device to avoid data loss or other serious 
>>>>malfunctions of the computer or device.
>>>>
>>>>Notes
>>>> To open a Control Panel item, click Start, point to Settings, click 
>>>>Control Panel, and then double-click the appropriate icon.
>>>>
>>>> If you frequently need to unplug the device, be sure the Show 
>>>>Unplug/Eject icon on the taskbar check box is selected in the Completing 
>>>>the Add/Remove Hardware Wizard page. The next time you want to unplug or 
>>>>eject the device, you can use the icon on the taskbar instead of the 
>>>>Add/Remove Hardware wizard.
>>>>
>>>> To reinstall the device, connect the device to the appropriate slot or 
>>>>port.
>>>>
>>>>End
>>>>
>>>>You can always click cancel at any point to exit the Hardware Wizzard 
>>>>without changes.  Remember that the drive should be plugged in in order 
>>>>to make it to the last steps.
>>>>
>>>>Another thing to verify is with the drive plugged in right click the 
>>>>drive in Windows Explorer and check the "Properties" to see what options 
>>>>are available there.
>>>>
>>>>John
>>>>
>>>>Jyeshta wrote:
>>>>
>>>>
>>>>>Hi John,
>>>>>
>>>>>I'm kind of afraid to try the Add/Remove method for fear I'll mess
>>>>>something up.  I take it I would be removing the external drive, which
>>>>>is the only USB device I have?  Many, many thanks.
>>>>>
>>>>>Gail
>>>>>
>>>>>
>>>>>On Wed, 15 Mar 2006 14:22:59 -0400, John John 
>>>>>wrote:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>>Usually the icon appears in the Systray, next to the clock.  Try via the 
>>>>>>Control panel Add/Remove hardware and try ejecting it there and see if 
>>>>>>things change.
>>>>>>
>>>>>>Jyeshta wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>>Hi John,
>>>>>>>
>>>>>>>
>>>>>>>On Tue, 14 Mar 2006 17:50:35 -0400, John John 
>>>>>>>wrote:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>>Try runnign this command (Start>Run):
>>>>>>>>
>>>>>>>>RUNDLL32 SHELL32.DLL,Control_RunDLL hotplug.dll
>>>>>>>>
>>>>>>>>That should open the hotplug.dll.  Then make sure that "Show 
>>>>>>>>Unplug/Eject icon on the taskbar" is checked.  
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>I did this, and the item was already checked.  Where does the icon
>>>>>>>appear, on the SysTray, Taskbar, or the expandable little row of icons
>>>>>>>to the left of the Taskbar?  I'll check all three next time I plug in
>>>>>>>the external drive, but I thought I already had checked everywhere for
>>>>>>>it.  Thank you so much, again.  I'll plug in the drive and check for
>>>>>>>the icon and try your alternate method ASAP and post back my results.
>>>>>>>
>>>>>>>Thank you!
>>>>>>>
>>>>>>>Gail 
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>>If that doesn't work go 
>>>>>>>>through the Control Panel Add/Remove Hardware and select the 
>>>>>>>>"Uninstall/Unplug a device" option and follow right through to the last 
>>>>>>>>screen, there you will be shown an option to have the icon in the 
>>>>>>>>taskbar.  Tip:  If you use the Add/Remove hardware option, you have to 
>>>>>>>>have something to unplug in order to make it to the last screen where 
>>>>>>>>the option can be unabled.  Using the rundll32 method opens the 
>>>>>>>>hotplug.dll even if no devices are attached.
>>>>>>>>
>>>>>>>>John
>>>>>>>>
>>>>>>>>Jyeshta wrote:
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>>	Hi,
>>>>>>>>>
>>>>>>>>>I have an external USB hard drive but the "Safely Remove Hardware"
>>>>>>>>>icon is missing from System Tray even after rebooting.  How would I
>>>>>>>>>get that back?  I really don't want to damage my external drive.
>>>>>>>>>
>>>>>>>>>Western Digital, the hard drive's manufacturer suggested searching the
>>>>>>>>>Microsoft Knowledge Base but my search didn't yield any results.
>>>>>>>>>
>>>>>>>>>Running Windows 2000 Pro with all service packs and critical updates.
>>>>>>>>>Thank you so much to anyone who could offer some advice.
>>>>>>>>>
>>>>>>>>>Gail
>>>>>>>
>>>>>>>
>

Let us know what their answer is, whether or not they will still supply 
the hotfix free of charge.

John

Jyeshta wrote:
> Hi John,
> 
> I wrote to the "contact us" form on the Microsoft website.  I hope
> that is the right place - I didn't see any options for writing
> specifically to request a hotfix.  Again, thank you so much!
> 
> Gail
> 
> 
> On Thu, 16 Mar 2006 20:38:34 -0400, John John 
> wrote:
> 
> 
>>It seems to me that the dingbats at WD should have known this... they 
>>claim it is a known issue... their drives after all, and they suggested 
>>that you search MSKB for the answer!  Rotten tech support to say the least.
>>
>>A Western Digital USB hard drive is not shown in the "Safely Remove 
>>Hardware" function under Windows 2000.
>>http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1411&p_created=1138640655&p_sid=WDyGZE2i&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTUzJnBfcHJvZHM9JnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9zZWFyY2hfdHlwZT1zZWFyY2hfZm5sJnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9U2FmZWx5IFJlbW92ZSBIYXJkd2FyZQ**&p_li=&p_topview=1
>>
>>Or Microsoft page here:
>>http://support.microsoft.com/default.aspx?scid=kb;en-us;841880&Product=win2000
>>
>>You need to contact MS to get a hotfix.
>>
>>John
>>
>>Jyeshta wrote:
>>
>>
>>>Hi John,
>>>
>>>When I get to the window that asks what device I want to remove, the
>>>space is blank and I can't proceed ahead.  I'm stumped.  I checked
>>>Properties on both partitions (drive is partitioned and no single
>>>device shows up in Explorer) and there's nothing on any of the tabs to
>>>indicate the unplug option or icon.  So I guess I'm out of luck.  The
>>>only way I have to unplug the external drive now is to shut the
>>>computer off, which I hate doing because then certain updates need to
>>>be reinstalled all over again, so obviously, there's something wrong
>>>with Windows 2000 on my computer.
>>>
>>>Any other suggestions would be greatly welcomed, and I thank you so
>>>much for all your help.
>>>
>>>Gail
>>>
>>>
>>>On Thu, 16 Mar 2006 14:41:47 -0400, John John 
>>>wrote:
>>>
>>>
>>>
>>>>No, you just have to chose the "Unplug/Eject" option.  It's going to 
>>>>look almost identical as the rundll32 methot but you will run through a 
>>>>few screens before you get to the end.  Lifted from a Microsoft page:
>>>>
>>>>To unplug or eject devices
>>>>
>>>>1. Open Add/Remove Hardware in Control Panel.
>>>>
>>>>2. Click Next, click Uninstall/Unplug a device, and then click Next.
>>>>
>>>>3. Click Unplug/Eject a device, and then click Next.
>>>>
>>>>4. Select the device you want to unplug or eject, and then click Next.
>>>>
>>>>5. Click Next to confirm that you want the device unplugged or ejected.
>>>>
>>>>6. Click Finish.
>>>>
>>>>Important
>>>> It is important to use the Add/Remove Hardware wizard before 
>>>>physically unplugging a device to avoid data loss or other serious 
>>>>malfunctions of the computer or device.
>>>>
>>>>Notes
>>>> To open a Control Panel item, click Start, point to Settings, click 
>>>>Control Panel, and then double-click the appropriate icon.
>>>>
>>>> If you frequently need to unplug the device, be sure the Show 
>>>>Unplug/Eject icon on the taskbar check box is selected in the Completing 
>>>>the Add/Remove Hardware Wizard page. The next time you want to unplug or 
>>>>eject the device, you can use the icon on the taskbar instead of the 
>>>>Add/Remove Hardware wizard.
>>>>
>>>> To reinstall the device, connect the device to the appropriate slot or 
>>>>port.
>>>>
>>>>End
>>>>
>>>>You can always click cancel at any point to exit the Hardware Wizzard 
>>>>without changes.  Remember that the drive should be plugged in in order 
>>>>to make it to the last steps.
>>>>
>>>>Another thing to verify is with the drive plugged in right click the 
>>>>drive in Windows Explorer and check the "Properties" to see what options 
>>>>are available there.
>>>>
>>>>John
>>>>
>>>>Jyeshta wrote:
>>>>
>>>>
>>>>>Hi John,
>>>>>
>>>>>I'm kind of afraid to try the Add/Remove method for fear I'll mess
>>>>>something up.  I take it I would be removing the external drive, which
>>>>>is the only USB device I have?  Many, many thanks.
>>>>>
>>>>>Gail
>>>>>
>>>>>
>>>>>On Wed, 15 Mar 2006 14:22:59 -0400, John John 
>>>>>wrote:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>>Usually the icon appears in the Systray, next to the clock.  Try via the 
>>>>>>Control panel Add/Remove hardware and try ejecting it there and see if 
>>>>>>things change.
>>>>>>
>>>>>>Jyeshta wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>>Hi John,
>>>>>>>
>>>>>>>
>>>>>>>On Tue, 14 Mar 2006 17:50:35 -0400, John John 
>>>>>>>wrote:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>>Try runnign this command (Start>Run):
>>>>>>>>
>>>>>>>>RUNDLL32 SHELL32.DLL,Control_RunDLL hotplug.dll
>>>>>>>>
>>>>>>>>That should open the hotplug.dll.  Then make sure that "Show 
>>>>>>>>Unplug/Eject icon on the taskbar" is checked.  
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>I did this, and the item was already checked.  Where does the icon
>>>>>>>appear, on the SysTray, Taskbar, or the expandable little row of icons
>>>>>>>to the left of the Taskbar?  I'll check all three next time I plug in
>>>>>>>the external drive, but I thought I already had checked everywhere for
>>>>>>>it.  Thank you so much, again.  I'll plug in the drive and check for
>>>>>>>the icon and try your alternate method ASAP and post back my results.
>>>>>>>
>>>>>>>Thank you!
>>>>>>>
>>>>>>>Gail 
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>>If that doesn't work go 
>>>>>>>>through the Control Panel Add/Remove Hardware and select the 
>>>>>>>>"Uninstall/Unplug a device" option and follow right through to the last 
>>>>>>>>screen, there you will be shown an option to have the icon in the 
>>>>>>>>taskbar.  Tip:  If you use the Add/Remove hardware option, you have to 
>>>>>>>>have something to unplug in order to make it to the last screen where 
>>>>>>>>the option can be unabled.  Using the rundll32 method opens the 
>>>>>>>>hotplug.dll even if no devices are attached.
>>>>>>>>
>>>>>>>>John
>>>>>>>>
>>>>>>>>Jyeshta wrote:
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>>	Hi,
>>>>>>>>>
>>>>>>>>>I have an external USB hard drive but the "Safely Remove Hardware"
>>>>>>>>>icon is missing from System Tray even after rebooting.  How would I
>>>>>>>>>get that back?  I really don't want to damage my external drive.
>>>>>>>>>
>>>>>>>>>Western Digital, the hard drive's manufacturer suggested searching the
>>>>>>>>>Microsoft Knowledge Base but my search didn't yield any results.
>>>>>>>>>
>>>>>>>>>Running Windows 2000 Pro with all service packs and critical updates.
>>>>>>>>>Thank you so much to anyone who could offer some advice.
>>>>>>>>>
>>>>>>>>>Gail
>>>>>>>
>>>>>>>
>

Hi John,

Just my luck!  Do you think Service Pack 5 will mess up my computer?
Thank you *so much*!

Gail


On Fri, 17 Mar 2006 14:50:14 -0400, John John 
wrote:

>I'm not sure it's going to be of any help.  Windows 2000 is out of 
>mainstream support so I'm not sure if these hotfixes are still available 
>free of charge (if at all).  Contact information is here: 
>http://support.microsoft.com/contactus/?ws=support  The Windows 2000 
>support information is here: 
>http://www.microsoft.com/windows2000/server/evaluation/news/bulletins/extendedsupport.mspx
>
>The support information clearly states:  "During the Extended Support 
>phase, Microsoft continues to provide security hot fixes and paid 
>support but no longer provides complimentary support options, design 
>change requests, and non-security hotfixes."  One of the MVP's can 
>comment or give you further information on that, I don't know if the fix 
>is available from Microsoft.
>
>But I know that you can get the file from another source if you don't 
>mind downloading a 230 MB plus package for a single 23k file, it's the 
>Windows 2000 SP5 we never got... 
>http://www.softpedia.com/get/System/OS-Enhancements/Microsoft-Windows-2000-Unofficial-SP5.shtml
>
>John
>
>Jyeshta wrote:
>
>> Hi John,
>> 
>> Oh, no wonder!  Well, how do I contact Microsoft?  Do you know their
>> contact address for requesting hot fixes?  Thank you *so much*!
>> 
>> Gail
>> 
>> 
>> 
>> On Thu, 16 Mar 2006 20:38:34 -0400, John John 
>> wrote:
>> 
>> 
>>>It seems to me that the dingbats at WD should have known this... they 
>>>claim it is a known issue... their drives after all, and they suggested 
>>>that you search MSKB for the answer!  Rotten tech support to say the least.
>>>
>>>A Western Digital USB hard drive is not shown in the "Safely Remove 
>>>Hardware" function under Windows 2000.
>>>http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1411&p_created=1138640655&p_sid=WDyGZE2i&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTUzJnBfcHJvZHM9JnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9zZWFyY2hfdHlwZT1zZWFyY2hfZm5sJnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9U2FmZWx5IFJlbW92ZSBIYXJkd2FyZQ**&p_li=&p_topview=1
>>>
>>>Or Microsoft page here:
>>>http://support.microsoft.com/default.aspx?scid=kb;en-us;841880&Product=win2000
>>>
>>>You need to contact MS to get a hotfix.
>>>
>>>John
>>>
>>>Jyeshta wrote:
>>>
>>>
>>>>Hi John,
>>>>
>>>>When I get to the window that asks what device I want to remove, the
>>>>space is blank and I can't proceed ahead.  I'm stumped.  I checked
>>>>Properties on both partitions (drive is partitioned and no single
>>>>device shows up in Explorer) and there's nothing on any of the tabs to
>>>>indicate the unplug option or icon.  So I guess I'm out of luck.  The
>>>>only way I have to unplug the external drive now is to shut the
>>>>computer off, which I hate doing because then certain updates need to
>>>>be reinstalled all over again, so obviously, there's something wrong
>>>>with Windows 2000 on my computer.
>>>>
>>>>Any other suggestions would be greatly welcomed, and I thank you so
>>>>much for all your help.
>>>>
>>>>Gail
>>>>
>>>>
>>>>On Thu, 16 Mar 2006 14:41:47 -0400, John John 
>>>>wrote:
>>>>
>>>>
>>>>
>>>>>No, you just have to chose the "Unplug/Eject" option.  It's going to 
>>>>>look almost identical as the rundll32 methot but you will run through a 
>>>>>few screens before you get to the end.  Lifted from a Microsoft page:
>>>>>
>>>>>To unplug or eject devices
>>>>>
>>>>>1. Open Add/Remove Hardware in Control Panel.
>>>>>
>>>>>2. Click Next, click Uninstall/Unplug a device, and then click Next.
>>>>>
>>>>>3. Click Unplug/Eject a device, and then click Next.
>>>>>
>>>>>4. Select the device you want to unplug or eject, and then click Next.
>>>>>
>>>>>5. Click Next to confirm that you want the device unplugged or ejected.
>>>>>
>>>>>6. Click Finish.
>>>>>
>>>>>Important
>>>>> It is important to use the Add/Remove Hardware wizard before 
>>>>>physically unplugging a device to avoid data loss or other serious 
>>>>>malfunctions of the computer or device.
>>>>>
>>>>>Notes
>>>>> To open a Control Panel item, click Start, point to Settings, click 
>>>>>Control Panel, and then double-click the appropriate icon.
>>>>>
>>>>> If you frequently need to unplug the device, be sure the Show 
>>>>>Unplug/Eject icon on the taskbar check box is selected in the Completing 
>>>>>the Add/Remove Hardware Wizard page. The next time you want to unplug or 
>>>>>eject the device, you can use the icon on the taskbar instead of the 
>>>>>Add/Remove Hardware wizard.
>>>>>
>>>>> To reinstall the device, connect the device to the appropriate slot or 
>>>>>port.
>>>>>
>>>>>End
>>>>>
>>>>>You can always click cancel at any point to exit the Hardware Wizzard 
>>>>>without changes.  Remember that the drive should be plugged in in order 
>>>>>to make it to the last steps.
>>>>>
>>>>>Another thing to verify is with the drive plugged in right click the 
>>>>>drive in Windows Explorer and check the "Properties" to see what options 
>>>>>are available there.
>>>>>
>>>>>John
>>>>>
>>>>>Jyeshta wrote:
>>>>>
>>>>>
>>>>>>Hi John,
>>>>>>
>>>>>>I'm kind of afraid to try the Add/Remove method for fear I'll mess
>>>>>>something up.  I take it I would be removing the external drive, which
>>>>>>is the only USB device I have?  Many, many thanks.
>>>>>>
>>>>>>Gail
>>>>>>
>>>>>>
>>>>>>On Wed, 15 Mar 2006 14:22:59 -0400, John John 
>>>>>>wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>>Usually the icon appears in the Systray, next to the clock.  Try via the 
>>>>>>>Control panel Add/Remove hardware and try ejecting it there and see if 
>>>>>>>things change.
>>>>>>>
>>>>>>>Jyeshta wrote:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>>Hi John,
>>>>>>>>
>>>>>>>>
>>>>>>>>On Tue, 14 Mar 2006 17:50:35 -0400, John John 
>>>>>>>>wrote:
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>>Try runnign this command (Start>Run):
>>>>>>>>>
>>>>>>>>>RUNDLL32 SHELL32.DLL,Control_RunDLL hotplug.dll
>>>>>>>>>
>>>>>>>>>That should open the hotplug.dll.  Then make sure that "Show 
>>>>>>>>>Unplug/Eject icon on the taskbar" is checked.  
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>I did this, and the item was already checked.  Where does the icon
>>>>>>>>appear, on the SysTray, Taskbar, or the expandable little row of icons
>>>>>>>>to the left of the Taskbar?  I'll check all three next time I plug in
>>>>>>>>the external drive, but I thought I already had checked everywhere for
>>>>>>>>it.  Thank you so much, again.  I'll plug in the drive and check for
>>>>>>>>the icon and try your alternate method ASAP and post back my results.
>>>>>>>>
>>>>>>>>Thank you!
>>>>>>>>
>>>>>>>>Gail 
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>>If that doesn't work go 
>>>>>>>>>through the Control Panel Add/Remove Hardware and select the 
>>>>>>>>>"Uninstall/Unplug a device" option and follow right through to the last 
>>>>>>>>>screen, there you will be shown an option to have the icon in the 
>>>>>>>>>taskbar.  Tip:  If you use the Add/Remove hardware option, you have to 
>>>>>>>>>have something to unplug in order to make it to the last screen where 
>>>>>>>>>the option can be unabled.  Using the rundll32 method opens the 
>>>>>>>>>hotplug.dll even if no devices are attached.
>>>>>>>>>
>>>>>>>>>John
>>>>>>>>>
>>>>>>>>>Jyeshta wrote:
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>>	Hi,
>>>>>>>>>>
>>>>>>>>>>I have an external USB hard drive but the "Safely Remove Hardware"
>>>>>>>>>>icon is missing from System Tray even after rebooting.  How would I
>>>>>>>>>>get that back?  I really don't want to damage my external drive.
>>>>>>>>>>
>>>>>>>>>>Western Digital, the hard drive's manufacturer suggested searching the
>>>>>>>>>>Microsoft Knowledge Base but my search didn't yield any results.
>>>>>>>>>>
>>>>>>>>>>Running Windows 2000 Pro with all service packs and critical updates.
>>>>>>>>>>Thank you so much to anyone who could offer some advice.
>>>>>>>>>>
>>>>>>>>>>Gail
>>>>>>>>
>>>>>>>>
>>

Yes, I will.  Thank you so much, John!

Gail


On Fri, 17 Mar 2006 14:54:41 -0400, John John 
wrote:

>Let us know what their answer is, whether or not they will still supply 
>the hotfix free of charge.
>
>John
>
>Jyeshta wrote:
>> Hi John,
>> 
>> I wrote to the "contact us" form on the Microsoft website.  I hope
>> that is the right place - I didn't see any options for writing
>> specifically to request a hotfix.  Again, thank you so much!
>> 
>> Gail
>> 
>> 
>> On Thu, 16 Mar 2006 20:38:34 -0400, John John 
>> wrote:
>> 
>> 
>>>It seems to me that the dingbats at WD should have known this... they 
>>>claim it is a known issue... their drives after all, and they suggested 
>>>that you search MSKB for the answer!  Rotten tech support to say the least.
>>>
>>>A Western Digital USB hard drive is not shown in the "Safely Remove 
>>>Hardware" function under Windows 2000.
>>>http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1411&p_created=1138640655&p_sid=WDyGZE2i&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTUzJnBfcHJvZHM9JnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9zZWFyY2hfdHlwZT1zZWFyY2hfZm5sJnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9U2FmZWx5IFJlbW92ZSBIYXJkd2FyZQ**&p_li=&p_topview=1
>>>
>>>Or Microsoft page here:
>>>http://support.microsoft.com/default.aspx?scid=kb;en-us;841880&Product=win2000
>>>
>>>You need to contact MS to get a hotfix.
>>>
>>>John
>>>
>>>Jyeshta wrote:
>>>
>>>
>>>>Hi John,
>>>>
>>>>When I get to the window that asks what device I want to remove, the
>>>>space is blank and I can't proceed ahead.  I'm stumped.  I checked
>>>>Properties on both partitions (drive is partitioned and no single
>>>>device shows up in Explorer) and there's nothing on any of the tabs to
>>>>indicate the unplug option or icon.  So I guess I'm out of luck.  The
>>>>only way I have to unplug the external drive now is to shut the
>>>>computer off, which I hate doing because then certain updates need to
>>>>be reinstalled all over again, so obviously, there's something wrong
>>>>with Windows 2000 on my computer.
>>>>
>>>>Any other suggestions would be greatly welcomed, and I thank you so
>>>>much for all your help.
>>>>
>>>>Gail
>>>>
>>>>
>>>>On Thu, 16 Mar 2006 14:41:47 -0400, John John 
>>>>wrote:
>>>>
>>>>
>>>>
>>>>>No, you just have to chose the "Unplug/Eject" option.  It's going to 
>>>>>look almost identical as the rundll32 methot but you will run through a 
>>>>>few screens before you get to the end.  Lifted from a Microsoft page:
>>>>>
>>>>>To unplug or eject devices
>>>>>
>>>>>1. Open Add/Remove Hardware in Control Panel.
>>>>>
>>>>>2. Click Next, click Uninstall/Unplug a device, and then click Next.
>>>>>
>>>>>3. Click Unplug/Eject a device, and then click Next.
>>>>>
>>>>>4. Select the device you want to unplug or eject, and then click Next.
>>>>>
>>>>>5. Click Next to confirm that you want the device unplugged or ejected.
>>>>>
>>>>>6. Click Finish.
>>>>>
>>>>>Important
>>>>> It is important to use the Add/Remove Hardware wizard before 
>>>>>physically unplugging a device to avoid data loss or other serious 
>>>>>malfunctions of the computer or device.
>>>>>
>>>>>Notes
>>>>> To open a Control Panel item, click Start, point to Settings, click 
>>>>>Control Panel, and then double-click the appropriate icon.
>>>>>
>>>>> If you frequently need to unplug the device, be sure the Show 
>>>>>Unplug/Eject icon on the taskbar check box is selected in the Completing 
>>>>>the Add/Remove Hardware Wizard page. The next time you want to unplug or 
>>>>>eject the device, you can use the icon on the taskbar instead of the 
>>>>>Add/Remove Hardware wizard.
>>>>>
>>>>> To reinstall the device, connect the device to the appropriate slot or 
>>>>>port.
>>>>>
>>>>>End
>>>>>
>>>>>You can always click cancel at any point to exit the Hardware Wizzard 
>>>>>without changes.  Remember that the drive should be plugged in in order 
>>>>>to make it to the last steps.
>>>>>
>>>>>Another thing to verify is with the drive plugged in right click the 
>>>>>drive in Windows Explorer and check the "Properties" to see what options 
>>>>>are available there.
>>>>>
>>>>>John
>>>>>
>>>>>Jyeshta wrote:
>>>>>
>>>>>
>>>>>>Hi John,
>>>>>>
>>>>>>I'm kind of afraid to try the Add/Remove method for fear I'll mess
>>>>>>something up.  I take it I would be removing the external drive, which
>>>>>>is the only USB device I have?  Many, many thanks.
>>>>>>
>>>>>>Gail
>>>>>>
>>>>>>
>>>>>>On Wed, 15 Mar 2006 14:22:59 -0400, John John 
>>>>>>wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>>Usually the icon appears in the Systray, next to the clock.  Try via the 
>>>>>>>Control panel Add/Remove hardware and try ejecting it there and see if 
>>>>>>>things change.
>>>>>>>
>>>>>>>Jyeshta wrote:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>>Hi John,
>>>>>>>>
>>>>>>>>
>>>>>>>>On Tue, 14 Mar 2006 17:50:35 -0400, John John 
>>>>>>>>wrote:
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>>Try runnign this command (Start>Run):
>>>>>>>>>
>>>>>>>>>RUNDLL32 SHELL32.DLL,Control_RunDLL hotplug.dll
>>>>>>>>>
>>>>>>>>>That should open the hotplug.dll.  Then make sure that "Show 
>>>>>>>>>Unplug/Eject icon on the taskbar" is checked.  
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>I did this, and the item was already checked.  Where does the icon
>>>>>>>>appear, on the SysTray, Taskbar, or the expandable little row of icons
>>>>>>>>to the left of the Taskbar?  I'll check all three next time I plug in
>>>>>>>>the external drive, but I thought I already had checked everywhere for
>>>>>>>>it.  Thank you so much, again.  I'll plug in the drive and check for
>>>>>>>>the icon and try your alternate method ASAP and post back my results.
>>>>>>>>
>>>>>>>>Thank you!
>>>>>>>>
>>>>>>>>Gail 
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>>If that doesn't work go 
>>>>>>>>>through the Control Panel Add/Remove Hardware and select the 
>>>>>>>>>"Uninstall/Unplug a device" option and follow right through to the last 
>>>>>>>>>screen, there you will be shown an option to have the icon in the 
>>>>>>>>>taskbar.  Tip:  If you use the Add/Remove hardware option, you have to 
>>>>>>>>>have something to unplug in order to make it to the last screen where 
>>>>>>>>>the option can be unabled.  Using the rundll32 method opens the 
>>>>>>>>>hotplug.dll even if no devices are attached.
>>>>>>>>>
>>>>>>>>>John
>>>>>>>>>
>>>>>>>>>Jyeshta wrote:
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>>	Hi,
>>>>>>>>>>
>>>>>>>>>>I have an external USB hard drive but the "Safely Remove Hardware"
>>>>>>>>>>icon is missing from System Tray even after rebooting.  How would I
>>>>>>>>>>get that back?  I really don't want to damage my external drive.
>>>>>>>>>>
>>>>>>>>>>Western Digital, the hard drive's manufacturer suggested searching the
>>>>>>>>>>Microsoft Knowledge Base but my search didn't yield any results.
>>>>>>>>>>
>>>>>>>>>>Running Windows 2000 Pro with all service packs and critical updates.
>>>>>>>>>>Thank you so much to anyone who could offer some advice.
>>>>>>>>>>
>>>>>>>>>>Gail
>>>>>>>>
>>>>>>>>
>>

You're welcome Gail.  As for SP5 mucking up your computer, that's the 
$64,000 question.  I just don't know what might or might not happen if 
you install this on your pc.  You might want to read here for more 
information on this SP5: 
http://www.msfn.org/board/index.php?showtopic=69579  I just came across 
this product by searching for the updated Usbstor.sys (v 5.0.2195.6934) 
that is shown as the fix to the problem you are experiencing, I have not 
personally tried it.  The author of the pack says the file is in his 
latest version ( 
http://www.msfn.org/board/lofiversion/index.php/t56784.html ) so I 
posted the information for you to consider.

Keep in mind that this is NOT an approved Microsoft product although it 
is made up of Microsoft updates and fixes.  Also keep in mind that the 
reason that Microsoft doesn't release all hotfixes to the general public 
is because some of these fixes have not been fully tested and may cause 
problems on some computers.  You will have to decide for yourself what 
to do.  You could download the package then unpack it in a temporary 
location and replace only the file in question after you satisfy 
yourself that it is the correct version.  Or you can install the whole 
thing if you think its a good idea.  I think the product could be useful 
in situations like yours.

John

Jyeshta wrote:
> Hi John,
> 
> Just my luck!  Do you think Service Pack 5 will mess up my computer?
> Thank you *so much*!
> 
> Gail

Hi John,

Thank you once again!  I am very hesitant to install that Service Pack
5 because a non-critical update released a few months ago turned my
screen green and I had to uninstall it.  With the current condition of
my computer, I'm not sure I really dare to try it.  Thank you for the
link!  I have more reading to do!  Thanks so much John for helping me
so much with this issue.  I wish I could return the favor.

Best wishes,
Gail


On Fri, 17 Mar 2006 18:30:22 -0400, John John 
wrote:

>You're welcome Gail.  As for SP5 mucking up your computer, that's the 
>$64,000 question.  I just don't know what might or might not happen if 
>you install this on your pc.  You might want to read here for more 
>information on this SP5: 
>http://www.msfn.org/board/index.php?showtopic=69579  I just came across 
>this product by searching for the updated Usbstor.sys (v 5.0.2195.6934) 
>that is shown as the fix to the problem you are experiencing, I have not 
>personally tried it.  The author of the pack says the file is in his 
>latest version ( 
>http://www.msfn.org/board/lofiversion/index.php/t56784.html ) so I 
>posted the information for you to consider.
>
>Keep in mind that this is NOT an approved Microsoft product although it 
>is made up of Microsoft updates and fixes.  Also keep in mind that the 
>reason that Microsoft doesn't release all hotfixes to the general public 
>is because some of these fixes have not been fully tested and may cause 
>problems on some computers.  You will have to decide for yourself what 
>to do.  You could download the package then unpack it in a temporary 
>location and replace only the file in question after you satisfy 
>yourself that it is the correct version.  Or you can install the whole 
>thing if you think its a good idea.  I think the product could be useful 
>in situations like yours.
>
>John
>
>Jyeshta wrote:
>> Hi John,
>> 
>> Just my luck!  Do you think Service Pack 5 will mess up my computer?
>> Thank you *so much*!
>> 
>> Gail

You're welcome.

John

Jyeshta wrote:
> Hi John,
> 
> Thank you once again!  I am very hesitant to install that Service Pack
> 5 because a non-critical update released a few months ago turned my
> screen green and I had to uninstall it.  With the current condition of
> my computer, I'm not sure I really dare to try it.  Thank you for the
> link!  I have more reading to do!  Thanks so much John for helping me
> so much with this issue.  I wish I could return the favor.
> 
> Best wishes,
> Gail
> 
> 
> On Fri, 17 Mar 2006 18:30:22 -0400, John John 
> wrote:
> 
> 
>>You're welcome Gail.  As for SP5 mucking up your computer, that's the 
>>$64,000 question.  I just don't know what might or might not happen if 
>>you install this on your pc.  You might want to read here for more 
>>information on this SP5: 
>>http://www.msfn.org/board/index.php?showtopic=69579  I just came across 
>>this product by searching for the updated Usbstor.sys (v 5.0.2195.6934) 
>>that is shown as the fix to the problem you are experiencing, I have not 
>>personally tried it.  The author of the pack says the file is in his 
>>latest version ( 
>>http://www.msfn.org/board/lofiversion/index.php/t56784.html ) so I 
>>posted the information for you to consider.
>>
>>Keep in mind that this is NOT an approved Microsoft product although it 
>>is made up of Microsoft updates and fixes.  Also keep in mind that the 
>>reason that Microsoft doesn't release all hotfixes to the general public 
>>is because some of these fixes have not been fully tested and may cause 
>>problems on some computers.  You will have to decide for yourself what 
>>to do.  You could download the package then unpack it in a temporary 
>>location and replace only the file in question after you satisfy 
>>yourself that it is the correct version.  Or you can install the whole 
>>thing if you think its a good idea.  I think the product could be useful 
>>in situations like yours.
>>
>>John
>>
>>Jyeshta wrote:
>>
>>>Hi John,
>>>
>>>Just my luck!  Do you think Service Pack 5 will mess up my computer?
>>>Thank you *so much*!
>>>
>>>Gail
> 
>

Microsoft did reply, and they uploaded the hotfix, free of charge, to
a webpage for me to download.  But they warn that it has not been
fully tested and that I should back up everything first before I
install it.  I don't think I'm going to install it, in that case.
I've been having enough problems with my pc.  

Again, John, thank you *so much* for all your help.  I'm not very well
versed in the troubleshooting of computer problems, so your help was
invaluable.

Best wishes,
Gail

On Fri, 17 Mar 2006 14:25:32 -0600, Jyeshta 
wrote:

>
>Yes, I will.  Thank you so much, John!
>
>Gail
>
>
>On Fri, 17 Mar 2006 14:54:41 -0400, John John 
>wrote:
>
>>Let us know what their answer is, whether or not they will still supply 
>>the hotfix free of charge.
>>
>>John
>>
>>Jyeshta wrote:
>>> Hi John,
>>> 
>>> I wrote to the "contact us" form on the Microsoft website.  I hope
>>> that is the right place - I didn't see any options for writing
>>> specifically to request a hotfix.  Again, thank you so much!
>>> 
>>> Gail
>>> 
>>> 
>>> On Thu, 16 Mar 2006 20:38:34 -0400, John John 
>>> wrote:
>>> 
>>> 
>>>>It seems to me that the dingbats at WD should have known this... they 
>>>>claim it is a known issue... their drives after all, and they suggested 
>>>>that you search MSKB for the answer!  Rotten tech support to say the least.
>>>>
>>>>A Western Digital USB hard drive is not shown in the "Safely Remove 
>>>>Hardware" function under Windows 2000.
>>>>http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1411&p_created=1138640655&p_sid=WDyGZE2i&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTUzJnBfcHJvZHM9JnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9zZWFyY2hfdHlwZT1zZWFyY2hfZm5sJnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9U2FmZWx5IFJlbW92ZSBIYXJkd2FyZQ**&p_li=&p_topview=1
>>>>
>>>>Or Microsoft page here:
>>>>http://support.microsoft.com/default.aspx?scid=kb;en-us;841880&Product=win2000
>>>>
>>>>You need to contact MS to get a hotfix.
>>>>
>>>>John
>>>>
>>>>Jyeshta wrote:
>>>>
>>>>
>>>>>Hi John,
>>>>>
>>>>>When I get to the window that asks what device I want to remove, the
>>>>>space is blank and I can't proceed ahead.  I'm stumped.  I checked
>>>>>Properties on both partitions (drive is partitioned and no single
>>>>>device shows up in Explorer) and there's nothing on any of the tabs to
>>>>>indicate the unplug option or icon.  So I guess I'm out of luck.  The
>>>>>only way I have to unplug the external drive now is to shut the
>>>>>computer off, which I hate doing because then certain updates need to
>>>>>be reinstalled all over again, so obviously, there's something wrong
>>>>>with Windows 2000 on my computer.
>>>>>
>>>>>Any other suggestions would be greatly welcomed, and I thank you so
>>>>>much for all your help.
>>>>>
>>>>>Gail
>>>>>
>>>>>
>>>>>On Thu, 16 Mar 2006 14:41:47 -0400, John John 
>>>>>wrote:
>>>>>
>>>>>
>>>>>
>>>>>>No, you just have to chose the "Unplug/Eject" option.  It's going to 
>>>>>>look almost identical as the rundll32 methot but you will run through a 
>>>>>>few screens before you get to the end.  Lifted from a Microsoft page:
>>>>>>
>>>>>>To unplug or eject devices
>>>>>>
>>>>>>1. Open Add/Remove Hardware in Control Panel.
>>>>>>
>>>>>>2. Click Next, click Uninstall/Unplug a device, and then click Next.
>>>>>>
>>>>>>3. Click Unplug/Eject a device, and then click Next.
>>>>>>
>>>>>>4. Select the device you want to unplug or eject, and then click Next.
>>>>>>
>>>>>>5. Click Next to confirm that you want the device unplugged or ejected.
>>>>>>
>>>>>>6. Click Finish.
>>>>>>
>>>>>>Important
>>>>>> It is important to use the Add/Remove Hardware wizard before 
>>>>>>physically unplugging a device to avoid data loss or other serious 
>>>>>>malfunctions of the computer or device.
>>>>>>
>>>>>>Notes
>>>>>> To open a Control Panel item, click Start, point to Settings, click 
>>>>>>Control Panel, and then double-click the appropriate icon.
>>>&g