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date: Sat, 4 Oct 2008 20:07:00 -0700,
group: microsoft.public.windowsxp.help_and_support
back
Re: Printer - "USB Device Not Recognized" problems
Hi, the printer is a Canon PIXMA MX310. I know it is not the printer as we
switched out a HP Photosmart printer having the same problems and replaced it
with the Canon.
No, I don't see the Safe Hardware Removal icon. As I said, the problem
seems to be random or occassionally, like the PC doesn't recognize that
something is plugged into the USB. I've tried various USB devices on the PC
all with the same results. Only after restarting the PC, then I may get the
popup message that new hardware has been found, then the printer works fine
until the next shutdown.
"Brian A." wrote:
> "Scott-az" wrote in message
> news:8FECDB68-1053-43DE-87EB-63AAA8A17CA5@microsoft.com...
> > Hi, I'm having a problem with a printer connected via USB to PC w/ Windows XP
> > PRO sp2. The printer will work fine until I turnoff or restart the PC.
> > After restarting the PC, Then I get a message "USB Device Not Recognized".
> > Eventually after numerous times of turning off & restarting the PC , the
> > message "New Hardware found" pops up and the printer works fine until the
> > next restart or poweroff. And the problem starts over again.
> >
> > I know this is not much information to go on, but I am at a loss as to how
> > to troubleshoot this and any suggestions will be appreciated.
>
> Is this a newly installed printer or is this a recent issue to an otherwise
> printer that worked fine for some time? Do you have the "Safe Hardware Removal"
> icon in the notification area? If you do, what happens if you remove the
> printer before shutting down/re-booting?
>
> Please provide the exact Make/Model of the printer.
>
> --
>
> Brian A. Sesko { MS MVP_Windows Desktop User Experience }
> Conflicts start where information lacks.
> http://basconotw.mvps.org/
>
> Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm
> How to ask a question: http://support.microsoft.com/kb/555375
>
>
>
date: Sun, 5 Oct 2008 16:49:00 -0700
author: Scott-az
Re: Printer - "USB Device Not Recognized" problems
On Oct 6, 12:49 am, Scott-az
wrote:
> Hi, the printer is a Canon PIXMA MX310. I know it is not the printer as we
> switched out a HP Photosmart printer having the same problems and replaced it
> with the Canon.
> No, I don't see the Safe Hardware Removal icon. As I said, the problem
> seems to be random or occassionally, like the PC doesn't recognize that
> something is plugged into the USB. I've tried various USB devices on the PC
> all with the same results. Only after restarting the PC, then I may get the
> popup message that new hardware has been found, then the printer works fine
> until the next shutdown.
>
> "Brian A." wrote:
> > "Scott-az" wrote in message
> >news:8FECDB68-1053-43DE-87EB-63AAA8A17CA5@microsoft.com...
> > > Hi, I'm having a problem with a printer connected via USB to PC w/ Windows XP
> > > PRO sp2. The printer will work fine until I turnoff or restart the PC.
> > > After restarting the PC, Then I get a message "USB Device Not Recognized".
> > > Eventually after numerous times of turning off & restarting the PC , the
> > > message "New Hardware found" pops up and the printer works fine until the
> > > next restart or poweroff. And the problem starts over again.
>
> > > I know this is not much information to go on, but I am at a loss as to how
> > > to troubleshoot this and any suggestions will be appreciated.
>
> > Is this a newly installed printer or is this a recent issue to an otherwise
> > printer that worked fine for some time? Do you have the "Safe Hardware Removal"
> > icon in the notification area? If you do, what happens if you remove the
> > printer before shutting down/re-booting?
>
> > Please provide the exact Make/Model of the printer.
>
> > --
>
> > Brian A. Sesko { MS MVP_Windows Desktop User Experience }
> > Conflicts start where information lacks.
> >http://basconotw.mvps.org/
>
> > Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm
> > How to ask a question: http://support.microsoft.com/kb/555375
What other USB devices do you have installed / connected? It seems
that the USB ports can not provide enough power over the USB ports.
XP would then start disconnecting devices "randomly."
If possible, disconnect all other USB devices, except USB keyboard /
mouse, and just try the printer connected to a USB port. If this
works, you may need to consider adding a "powered" USB hub in order to
boost the power over the USB "cables" and connect "everything" other
USB devices.
date: Mon, 6 Oct 2008 08:29:20 -0700 (PDT)
author: smlunatick
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