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date: Wed, 1 Oct 2008 06:19:38 -0400,
group: microsoft.public.windowsxp.help_and_support
back
Re: Gateway Laptop HD Question
> "Jim" wrote:
>
>> I'm attempting to troubleshoot a friends Gateway model 7422GX laptop:
>>
>> On bootup no operating system found because no HD is found!!!
>>
>> I've slid out the HD, looked it over and then plugged it back in.
>> Never seen a HD fail in such a way that the system says it's not
>> there.
>>
>> Suggestions please, do I just tell my friend to buy another HD or is
>> it possible something else is wrong?
>>
>> TIA
>
> Open the case and check the power and data Ribbon cables connections
> and
> make sure all fitted firmly in their Sockets. Change the cables to a
> new ones known to be working if that doesnt work. If changing cables
> doesnt work try the HDD in a different PC . Try to Run the Diagnostic
> tool on the HDD and test the health of the HDD from Gateway website
> below (copy and past the link in your browser if it's not active):
> GWSCAN 5.12 is a diagnostic hard drive utility
> http://support.gateway.com/support/drivers/getFile.asp?id=21280&dscr=GWSCAN%205.12&uid=209370867
> Part Number: GWSCAN512GWSCAN 5.12 GWSCAN 5.12 is a diagnostic hard
> drive utility
> http://search.support.gateway.com/iphrase/query?command=text&attr1=&attr2=&t=0&text=GWSCAN+5.12+is+a+diagnostic+hard+drive+utility&x=18&y=4
>
> If that don't work its dead!
>
> Get a bootable floppy/CD with ptedit and boot from it and run the SFC
> command:
> ftp://ftp.symantec.com/public/english_us_canada/tools/pq/utilities/ptedit.zip
>
> HTH,
> nass
> ---
> http://www.nasstec.co.uk
Nass, I'm generally 100% behind your responses, but shouldn't you warn
that taking a laptop case apart can be, uhhh, precarious and is pretty
difficult without experience or at least a manual?
Also, shouldn't you check first to see if the CMOS sees the drive?
Maybe it glitches and removed it, MBR got borked, etc. etc.?
Twayne
date: Sat, 4 Oct 2008 09:34:12 -0400
author: Twayne
Re: Gateway Laptop HD Question
"Twayne" wrote:
> > "Jim" wrote:
> >
> >> I'm attempting to troubleshoot a friends Gateway model 7422GX laptop:
> >>
> >> On bootup no operating system found because no HD is found!!!
> >>
> >> I've slid out the HD, looked it over and then plugged it back in.
> >> Never seen a HD fail in such a way that the system says it's not
> >> there.
> >>
> >> Suggestions please, do I just tell my friend to buy another HD or is
> >> it possible something else is wrong?
> >>
> >> TIA
> >
> > Open the case and check the power and data Ribbon cables connections
> > and
> > make sure all fitted firmly in their Sockets. Change the cables to a
> > new ones known to be working if that doesnt work. If changing cables
> > doesnt work try the HDD in a different PC . Try to Run the Diagnostic
> > tool on the HDD and test the health of the HDD from Gateway website
> > below (copy and past the link in your browser if it's not active):
> > GWSCAN 5.12 is a diagnostic hard drive utility
> > http://support.gateway.com/support/drivers/getFile.asp?id=21280&dscr=GWSCAN%205.12&uid=209370867
> > Part Number: GWSCAN512GWSCAN 5.12 GWSCAN 5.12 is a diagnostic hard
> > drive utility
> > http://search.support.gateway.com/iphrase/query?command=text&attr1=&attr2=&t=0&text=GWSCAN+5.12+is+a+diagnostic+hard+drive+utility&x=18&y=4
> >
> > If that don't work its dead!
> >
> > Get a bootable floppy/CD with ptedit and boot from it and run the SFC
> > command:
> > ftp://ftp.symantec.com/public/english_us_canada/tools/pq/utilities/ptedit.zip
> >
> > HTH,
> > nass
> > ---
> > http://www.nasstec.co.uk
>
> Nass, I'm generally 100% behind your responses, but shouldn't you warn
> that taking a laptop case apart can be, uhhh, precarious and is pretty
> difficult without experience or at least a manual?
>
> Also, shouldn't you check first to see if the CMOS sees the drive?
> Maybe it glitches and removed it, MBR got borked, etc. etc.?
>
> Twayne
Hi Twayne,
Yes you are correct that the OP should warrned about the defficulties in
this procedure but since I been carried away from the main subject that we
are dealing with Laptop I troubleshooted on PC ;-)
Jim sent his feedback about how he resolved the issue by downloading the
right driver for the sound card and he hooked the HDD to another machine.
Here his reply to the NG:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsxp.help_and_support&tid=48ea738d-f5db-481e-bc07-d2a584a3b6a0&cat=en_US_4fae9fed-da91-4a2a-9d2b-5dc71973d43c&lang=en&cr=US&sloc=&p=1
Thanks Jim and Twayne.
Regards,
nass
date: Sat, 4 Oct 2008 11:30:03 -0700
author: nass
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