hi, i am getting the below unhandled exceptions on my website. exceptions are not very frequent but still they are many. this is happening only on the template based aspx pages but never on any non template based aspx pages. Configuration of the Server: webserver: win 2003 server ed. sp2, MCMS 2002 sp2., with sql 2005 hosted on a separated server. Exception 1: Process information: Process ID: 10328 Process name: w3wp.exe Account name: NT AUTHORITY\NETWORK SERVICE Exception information: Exception type: SEHException Exception message: External component has thrown an exception. Exception 2: Process information: Process ID: 7044 Process name: w3wp.exe Account name: NT AUTHORITY\NETWORK SERVICE Exception information: Exception type: COMException Exception message: Server error. Contact the site administrator. Help will be really appreciated. Thanks, saurabh
Hi Nemesis, please open a support case for this. Cheers, Stefan wrote in message news:cfa822cd-5588-4cf8-9a21-2bb8a3b34c2a@34g2000hsh.googlegroups.com... > hi, > > > i am getting the below unhandled exceptions on my website. exceptions > are not very frequent but still they are many. this is happening only > on the template based aspx pages but never on any non template based > aspx pages. > Configuration of the Server: webserver: win 2003 server ed. sp2, MCMS > 2002 sp2., with sql 2005 hosted on a separated server. > > Exception 1: > Process information: > Process ID: 10328 > Process name: w3wp.exe > Account name: NT AUTHORITY\NETWORK SERVICE > Exception information: > Exception type: SEHException > Exception message: External component has thrown an exception. > > Exception 2: > Process information: > Process ID: 7044 > Process name: w3wp.exe > Account name: NT AUTHORITY\NETWORK SERVICE > Exception information: > Exception type: COMException > Exception message: Server error. Contact the site administrator. > > Help will be really appreciated. > > Thanks, > saurabh
Hi Stefan, mostly the site is working fine. i am getting the error for about 2 times in an hour. please find the complete details below. please guide me through the procedure for support request and is it paid or free. thanks. ================= complete details of error ================== 1. Event code: 3005 Event message: An unhandled exception has occurred. Event time: 14/05/2008 05:59:38 Event time (UTC): 14/05/2008 04:59:38 Event ID: 44a063ef4a9449629194b87ea14289ee Event sequence: 10 Event occurrence: 1 Event detail code: 0 Process information: Process ID: 7424 Process name: w3wp.exe Account name: NT AUTHORITY\NETWORK SERVICE Exception information: Exception type: SEHException Exception message: External component has thrown an exception. Request information: Is authenticated: False Authentication Type: Thread account name: NT AUTHORITY\NETWORK SERVICE Thread information: Thread ID: 1 Thread account name: NT AUTHORITY\NETWORK SERVICE Is impersonating: False Stack trace: at Microsoft.ContentManagement.Interop.Publishing.IRcwCustomProperties.get_Item(Object index) at Microsoft.ContentManagement.Publishing.CustomPropertyCollection.get_Item(String index) at McmsHttpModules.CmsSslHttpModule.OnPreRequestHandlerExecute(Object o, EventArgs e) at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) ================================================================================================= 2. Event code: 3005 Event message: An unhandled exception has occurred. Event time: 13/05/2008 05:01:47 Event time (UTC): 13/05/2008 04:01:47 Event ID: 3d7b6ca2834347bd86378d0ee92df4d0 Event sequence: 16 Event occurrence: 1 Event detail code: 0 Process information: Process ID: 7044 Process name: w3wp.exe Account name: NT AUTHORITY\NETWORK SERVICE Exception information: Exception type: COMException Exception message: Server error. Contact the site administrator. Request information: Is authenticated: False Authentication Type: Thread account name: NT AUTHORITY\NETWORK SERVICE Thread information: Thread ID: 1 Thread account name: NT AUTHORITY\NETWORK SERVICE Is impersonating: False Stack trace: at Microsoft.ContentManagement.Interop.Publishing.CmsHttpContextClass.get_ChannelItemIsVisible(String urlOrGuid) at Microsoft.ContentManagement.Publishing.CmsAspContext.ChannelItemIsVisible(String urlOrGuid) thanks, saurabh
Hi Nemesis, only if the problem is caused by a bug in our product the service request will be free of charge. Otherwise you will be charged. Details about the costs and how to open a support call can be found on http://support.microsoft.com. Cheers, Stefan wrote in message news:9c9ebd7f-de03-4e49-b668-af327fe9d762@j22g2000hsf.googlegroups.com... > Hi Stefan, > > mostly the site is working fine. i am getting the error for about 2 > times in an hour. please find the complete details below. > > please guide me through the procedure for support request and is it > paid or free. > > thanks. > > ================= > complete details of error > ================== > 1. > Event code: 3005 > Event message: An unhandled exception has occurred. > Event time: 14/05/2008 05:59:38 > Event time (UTC): 14/05/2008 04:59:38 > Event ID: 44a063ef4a9449629194b87ea14289ee > Event sequence: 10 > Event occurrence: 1 > Event detail code: 0 > > Process information: > Process ID: 7424 > Process name: w3wp.exe > Account name: NT AUTHORITY\NETWORK SERVICE > > Exception information: > Exception type: SEHException > Exception message: External component has thrown an exception. > > Request information: > Is authenticated: False > Authentication Type: > Thread account name: NT AUTHORITY\NETWORK SERVICE > > Thread information: > Thread ID: 1 > Thread account name: NT AUTHORITY\NETWORK SERVICE > Is impersonating: False > Stack trace: at > Microsoft.ContentManagement.Interop.Publishing.IRcwCustomProperties.get_Item(Object > index) > at > Microsoft.ContentManagement.Publishing.CustomPropertyCollection.get_Item(String > index) > at > McmsHttpModules.CmsSslHttpModule.OnPreRequestHandlerExecute(Object o, > EventArgs e) > at > System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() > at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, > Boolean& completedSynchronously) > > ================================================================================================= > 2. > Event code: 3005 > Event message: An unhandled exception has occurred. > Event time: 13/05/2008 05:01:47 > Event time (UTC): 13/05/2008 04:01:47 > Event ID: 3d7b6ca2834347bd86378d0ee92df4d0 > Event sequence: 16 > Event occurrence: 1 > Event detail code: 0 > > Process information: > Process ID: 7044 > Process name: w3wp.exe > Account name: NT AUTHORITY\NETWORK SERVICE > > Exception information: > Exception type: COMException > Exception message: Server error. Contact the site administrator. > > Request information: > Is authenticated: False > Authentication Type: > Thread account name: NT AUTHORITY\NETWORK SERVICE > > Thread information: > Thread ID: 1 > Thread account name: NT AUTHORITY\NETWORK SERVICE > Is impersonating: False > Stack trace: at > Microsoft.ContentManagement.Interop.Publishing.CmsHttpContextClass.get_ChannelItemIsVisible(String > urlOrGuid) > at > Microsoft.ContentManagement.Publishing.CmsAspContext.ChannelItemIsVisible(String > urlOrGuid) > > > thanks, > saurabh
