Some embedded images won't display over IMAP

Some embedded images won't display over IMAP

Hello,

I'm currently using IMAP to connect to my Exchange store 
(programmatically - all human users connect using Outlook) and have 
noticed that some RTF-formatted emails do not show any embedded images.

At first I thought it was the IMAP library I was using, but then I tried 
connecting to the Exchange store over IMAP using Thunderbird and Outlook 
Express, and neither show these images.

I've also noticed the images that don't show up are when emails are 
composed using Word and they are RTF format. RTF emails with embedded 
images composed using the built-in Outlook editor work fine, as do HTML 
emails (with HTML emails it doesn't make a difference whether Word is 
used or not).

Is this a known issue/bug/whatever? Any workarounds?

Thanks
Alex

< a l e x _ m 7 4   at   h o t m a i l   dot   c o m >

date: Tue, 10 May 2005 00:42:14 +0100 author: Alex

RE: Some embedded images won't display over IMAP

Hi Alex,

This is a known issue in Outlook and Word. For this message, we can see the 
embedded image when using a MAPI client. However, the image will be dropped if 
we retrieve this message via POP3, IMAP or HTTP (OWA). 

The problem is the way that WordMail inserts Pictures into an RTF message. 
Instead of using an OLE attachment it uses the picture and places the data inline 
to the body. Thus if you look at the MAPI structure of the message you will see 
no attachment for this picture and if there are no other attachments there will 
be no PaperClip indication of the attachment either. When the message is needed 
to be retrieved via POP3, IMAP or HTTP channel, then RTF message will be 
converted to HTML format, at that time, the image is lost. Therefore, it is an 
Exchange side problem. 

I really regret to let you know that currently there is no hotfix for this problem. 
Actually, our develop team is working on it now. If you want, you can also 
directly send your suggestions and feedback to our product group at the 
following link. They are appreciated and will be evaluated for future improvement.
http://register.microsoft.com/mswish/suggestion.asp

I hope the information above answers your question. If you need further 
assistance on this issue, please let me know.

Regards,

Pat Cai
Microsoft Online Partner Support

When responding to posts, please "Reply to Group" via your newsreader so that 
others may learn and benefit from your issue.
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Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/

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=====================================================
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date: Tue, 10 May 2005 12:31:04 GMT author: (Pat Cai [MSFT])

RE: Some embedded images won't display over IMAP

Hi Alex,

This is a known issue in Outlook and Word. For this message, we can see the 
embedded image when using a MAPI client. However, the image will be dropped if 
we retrieve this message via POP3, IMAP or HTTP (OWA). 

The problem is the way that WordMail inserts Pictures into an RTF message. 
Instead of using an OLE attachment it uses the picture and places the data inline 
to the body. Thus if you look at the MAPI structure of the message you will see 
no attachment for this picture and if there are no other attachments there will 
be no PaperClip indication of the attachment either. When the message is needed 
to be retrieved via POP3, IMAP or HTTP channel, then RTF message will be 
converted to HTML format, at that time, the image is lost. Therefore, it is an 
Exchange side problem. 

I really regret to let you know that currently there is no hotfix for this problem. 
Actually, our develop team is working on it now. If you want, you can also 
directly send your suggestions and feedback to our product group at the 
following link. They are appreciated and will be evaluated for future improvement.
http://register.microsoft.com/mswish/suggestion.asp

I hope the information above answers your question. If you need further 
assistance on this issue, please let me know.

Regards,

Pat Cai
Microsoft Online Partner Support

When responding to posts, please "Reply to Group" via your newsreader so that 
others may learn and benefit from your issue.
=====================================================
Business-Critical Phone Support (BCPS) provides you with technical phone 
support at no charge during critical LAN outages or "business down" situations. 
This benefit is available 24 hours a day, 7 days a week to all Microsoft 
technology partners in the United States and Canada. This and other support 
options are available here:

BCPS: 
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469 
Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/

If you are outside the United States, please visit our International Support page: 
http://support.microsoft.com/default.aspx?scid=%2finternational.aspx. 
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

date: Tue, 10 May 2005 12:31:27 GMT author: (Pat Cai [MSFT])

Re: Some embedded images won't display over IMAP

Pat,

Thanks for the info - this was really beggining to baffle me!!! Now that I 
know it's not something I'm doing wrong, I can concentrate on other things!

Regards,
Alex

"Pat Cai [MSFT]"  wrote in message 
news:421liwVVFHA.2476@TK2MSFTNGXA01.phx.gbl...
> Hi Alex,
>
> This is a known issue in Outlook and Word. For this message, we can see 
> the
> embedded image when using a MAPI client. However, the image will be 
> dropped if
> we retrieve this message via POP3, IMAP or HTTP (OWA).
>
> The problem is the way that WordMail inserts Pictures into an RTF message.
> Instead of using an OLE attachment it uses the picture and places the data 
> inline
> to the body. Thus if you look at the MAPI structure of the message you 
> will see
> no attachment for this picture and if there are no other attachments there 
> will
> be no PaperClip indication of the attachment either. When the message is 
> needed
> to be retrieved via POP3, IMAP or HTTP channel, then RTF message will be
> converted to HTML format, at that time, the image is lost. Therefore, it 
> is an
> Exchange side problem.
>
> I really regret to let you know that currently there is no hotfix for this 
> problem.
> Actually, our develop team is working on it now. If you want, you can also
> directly send your suggestions and feedback to our product group at the
> following link. They are appreciated and will be evaluated for future 
> improvement.
> http://register.microsoft.com/mswish/suggestion.asp
>
> I hope the information above answers your question. If you need further
> assistance on this issue, please let me know.
>
> Regards,
>
> Pat Cai
> Microsoft Online Partner Support
>
> When responding to posts, please "Reply to Group" via your newsreader so 
> that
> others may learn and benefit from your issue.
> =====================================================
> Business-Critical Phone Support (BCPS) provides you with technical phone
> support at no charge during critical LAN outages or "business down" 
> situations.
> This benefit is available 24 hours a day, 7 days a week to all Microsoft
> technology partners in the United States and Canada. This and other 
> support
> options are available here:
>
> BCPS:
> https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469
> Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/
>
> If you are outside the United States, please visit our International 
> Support page:
> http://support.microsoft.com/default.aspx?scid=%2finternational.aspx.
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no 
> rights.
>
>
>

date: Wed, 11 May 2005 01:36:39 +0100 author: Alex

Re: Some embedded images won't display over IMAP

Apologize to any inconvenience again. If you have any questions and concerns in 
future, please feel free to post here. It is always our pleasure to be of assistance.

Regards,

Pat Cai
Microsoft Online Partner Support

date: Wed, 11 May 2005 03:00:53 GMT author: (Pat Cai [MSFT])