Hope someone can office some advice on this.... I'd like to consolidate several 'feedback' email addresses from our various websites so that one person can respond to each of the emails, but others can look at a single folder (and possible subfolders) and follow the various conversation threads that are in progress. I had been using distribution lists to do this but the problem is that we get so much spam (and yes we do have a spam solution - but we still get lots) that it a big waste of time for multiple individuals to all be wading through enormous amounts of the same spam. By consolidating all the email, if someone deletes spam, it's deleted for everyone viewing the mailbox. So..., I've deleted all the mailing lists and had all of the various feedback emails sent to a single Exchange profile. - so I now have only one actual mailbox. The mail is sorted into subfolders depending on the original target feedback address. Responses are set to be saved in the folder where the original email is located. So far so good - the conversation threads are intact. The problem is that the initial responses originate from a single exchange address (which is ok operationally) but subsequent responses to the responses can't be automatically sorted and moved to the original's folder (since the reply address changed from the original address) so the conversation thread breaks. One way I've though of getting around this would be to revert the various feedback emails back to separate exchange accounts. A new account would be created to POP or IMAP mail from the various accounts and sort the emails into subfolders using the originating account address. The advantage of this is that replies will be sent using the correct originating addresses so responses to responses can be sorted based on target address just like the originals and the conversation thread stays intact. I guess this would work, but the solution isn't very elegant given all the accounts actually reside on the Exchange server. I'm thinking that there might be an easier way to set this up and that I'm missing something obvious. Anyone have any other suggestions on how I could do this a little more elegantly? Thanks for any suggestions PS: Running Exchange 2000. I've purchased 2003 but haven't had time to migrate yet. Dab Cut off: yourhead to respond -- Dab Cut off: yourhead to respond
"Dab" wrote in message news:epr$m8pqFHA.3096@TK2MSFTNGP15.phx.gbl... > > Hope someone can office some advice on this.... > > I'd like to consolidate several 'feedback' email addresses from our > various > websites so that one person can respond to each of the emails, but others > can look at a single folder (and possible subfolders) and follow the > various > conversation threads that are in progress. I had been using distribution > Anyone have any other suggestions on how I could do this a little more > elegantly? > How about mail-enabling public folders and creating a folder structure underneath "Feedback"? That's supported and partially what they are designed for. Better yet, consider also implementing something like a MS CRM system to help convert those leads into sales. There is a product from Lucatec that may also be helpful for automating the "reply from" part of the process - http://www.lucatec.net/mask/maskoverview-en.shtml -- Leonid S. Knyshov, CEO Crashproof Solutions, LLC - http://www.crashproofsolutions.com MCP Exchange 2003/Small Business Server 2003, CCNA, SCSA 8 Microsoft Small Business Specialist Partner
