Hi, We are running Exchange 2003, SP2, on a Windows 2000 SP4 server. Backup server is Windows 2000 SP4 server. Veritas version is BE 9.1 Originally, I tried to restore some mails from a user's account using the normal restore procedure which didn't work - the restore job was hanging at 99%, even though there were no errors when the backup was made. I'm now trying to use the Recovery Storage Group for this. I created a RSG following the instructions in http://seer.support.veritas.com/docs/264815.htm. I then tried to restore the Mailbox Store to the RSG, but the job hangs and has to be cancelled. The error message is - Completed status: Failed Final error: 0xa0008488 - Access is denied. Restore - \\MAILSERV\Microsoft Information Store\First Storage Group Access denied to database Mailbox Store (MAILSERV). Error writing file data. The media operation was terminated by the user. Error writing file data. Connection to the restore target has been lost. Operation canceled. It looks to me as if Veritas is trying to restore the Mailbox Store not to the RSG, but to the live Information Store which I have not dismounted. The following document http://seer.support.veritas.com/docs/253171.htm states that if a restore is attempted to an IS without it being dismounted, this is the error message you would receive. Does anyone know why this is happening? Why is Veritas attempting to restore the Mailbox Store to the live Information Store and not the RSG? Many thanks in advance. Dilan
You seem to be mixing brick and store level restores. Restoring some emails can be done to the live store and should work fine. Check the BE report. Restoring the whole store can only be done but only by going to the store and ticking the option to allow the store to be overwritten. wrote in message news:1144671947.000438.238810@z34g2000cwc.googlegroups.com... > Hi, > > We are running Exchange 2003, SP2, on a Windows 2000 SP4 server. Backup > server is Windows 2000 SP4 server. Veritas version is BE 9.1 > > Originally, I tried to restore some mails from a user's account using > the normal restore procedure which didn't work - the restore job was > hanging at 99%, even though there were no errors when the backup was > made. > > I'm now trying to use the Recovery Storage Group for this. I created a > RSG following the instructions in > http://seer.support.veritas.com/docs/264815.htm. > > I then tried to restore the Mailbox Store to the RSG, but the job hangs > and has to be cancelled. The error message is - > > Completed status: Failed > Final error: 0xa0008488 - Access is denied. > > Restore - \\MAILSERV\Microsoft Information Store\First Storage Group > Access denied to database Mailbox Store (MAILSERV). > Error writing file data. > The media operation was terminated by the user. > Error writing file data. > Connection to the restore target has been lost. Operation canceled. > > > It looks to me as if Veritas is trying to restore the Mailbox Store not > to the RSG, but to the live Information Store which I have not > dismounted. The following document > > http://seer.support.veritas.com/docs/253171.htm > > states that if a restore is attempted to an IS without it being > dismounted, this is the error message you would receive. > > Does anyone know why this is happening? Why is Veritas attempting to > restore the Mailbox Store to the live Information Store and not the > RSG? > > Many thanks in advance. > > Dilan >
Hi Nick I was planning on restoring the Mailbox Store to the Recovery Storage Group, and then using ExMerge to transfer the relevant mails to the online store. 'Allow to Store to be Overwritten by Restore' is checked on the RSG. Thanks Dilan
Check to see that you do not have the Recovery SG Override registry key in place. That will effectively disable the RSG. Check to see that the Admin Shares are in use on the machine. Failing that run a Filemon (sysinternals.com) and then try a new restore. Then you can see exactly what files it is atempting to open or write to. /Simon wrote in message news:1144746304.072898.266090@t31g2000cwb.googlegroups.com... > Hi Nick > > I was planning on restoring the Mailbox Store to the Recovery Storage > Group, and then using ExMerge to transfer the relevant mails to the > online store. > > 'Allow to Store to be Overwritten by Restore' is checked on the RSG. > > Thanks > Dilan >/
Thanks Simon. There is no RSG Override registry key set, and the C$ and D$ admin shares are set on the machine. I've run Filemon on the Exchange server whilst Veritas was attempting a restore and the final entry is; MAILSERV\D$\Program Files\Exchsvr\Recovery Storage Group\Mailbox Store(MAILSERV).edb PATH NOT FOUND Is this file path supposed to have been created when the RSG was made (the path I selected for the transaction logs' location was [D:\Program Files\Exchsrvr\Recovery Storage Group]? Thanks, Dilan
For anyone's future reference - The problem was solved by mounting the RSG, dismounting it, and then running the restore job. Thanks, Dilan
Thanks for feeding back to the forum Dilan /Simon wrote in message news:1145474555.408657.146880@g10g2000cwb.googlegroups.com... > For anyone's future reference - > > The problem was solved by mounting the RSG, dismounting it, and then > running the restore job. > > Thanks, > Dilan >
