Delayed message delivery?   

Hi All,

One of my users has reported that email sent to her frequently take days to 
deliver.  For example, she received email this morning, Monday, that was 
sent on Thursday last week.  She also did not receive an email sent to a 
distrobution list over the weekend.  She is listed in the distribution list.

These are all internal email, to the best of my knowledge anyways, and we 
are running Exchange 2003 with Outlook 2003 clients.  This user is running 
Windows XP, if that helps.

How can I go about troubleshooting this problem?  Why would just the one 
user be experiencing this issue?  This isn't happening to all messages sent 
to her.

Thanks in advance,
Linn

date: Mon, 26 Feb 2007 10:16:56 -0600   author:   Linn Kubler

Re: Delayed message delivery?   

I'd start with message tracking...see where they're being held up...for 
email from the Internet or other Exchange servers, you can examine the 
header info, too...that should get you started...

-- 
Susan Conkey [MVP]



"Linn Kubler"  wrote in message 
news:es9cKGcWHHA.4180@TK2MSFTNGP06.phx.gbl...
> Hi All,
>
> One of my users has reported that email sent to her frequently take days 
> to deliver.  For example, she received email this morning, Monday, that 
> was sent on Thursday last week.  She also did not receive an email sent to 
> a distrobution list over the weekend.  She is listed in the distribution 
> list.
>
> These are all internal email, to the best of my knowledge anyways, and we 
> are running Exchange 2003 with Outlook 2003 clients.  This user is running 
> Windows XP, if that helps.
>
> How can I go about troubleshooting this problem?  Why would just the one 
> user be experiencing this issue?  This isn't happening to all messages 
> sent to her.
>
> Thanks in advance,
> Linn
>
>

date: Mon, 26 Feb 2007 09:25:21 -0800   author:   Susan

Re: Delayed message delivery?   

Thanks for the tip Susan.  Message tracking was turned on when I went to 
look and I tracked down the one message and it was sent and delivered within 
the same second according to the logs.  Of course the user claimes otherwise 
and didn't have any other example messages for me to look at.

Is there a way to track when Outlook picked up the message?  The user is not 
in cached mode.

As I mentioned this was a message that was sent to a distribution list and 
everyone else on the list received the message in a timely fashion.  Which 
just means that the message was sent on Sunday night and everyone else saw 
it Monday morning when they returned to work and logged in.  My user had 
someone else just print it for her.

Thanks,
Linn

"Susan"  wrote in message 
news:%23D1xYscWHHA.1016@TK2MSFTNGP04.phx.gbl...
> I'd start with message tracking...see where they're being held up...for 
> email from the Internet or other Exchange servers, you can examine the 
> header info, too...that should get you started...
>
> -- 
> Susan Conkey [MVP]
>
>
>
> "Linn Kubler"  wrote in message 
> news:es9cKGcWHHA.4180@TK2MSFTNGP06.phx.gbl...
>> Hi All,
>>
>> One of my users has reported that email sent to her frequently take days 
>> to deliver.  For example, she received email this morning, Monday, that 
>> was sent on Thursday last week.  She also did not receive an email sent 
>> to a distrobution list over the weekend.  She is listed in the 
>> distribution list.
>>
>> These are all internal email, to the best of my knowledge anyways, and we 
>> are running Exchange 2003 with Outlook 2003 clients.  This user is 
>> running Windows XP, if that helps.
>>
>> How can I go about troubleshooting this problem?  Why would just the one 
>> user be experiencing this issue?  This isn't happening to all messages 
>> sent to her.
>>
>> Thanks in advance,
>> Linn
>>
>>
>
>

date: Tue, 27 Feb 2007 11:48:49 -0600   author:   Linn Kubler