Forwarding Mail to an External Recipient - Problem   

Hi,

I am forwarding email for three clients on my network to three external 
email accounts while they are out of the country on business. This forwarding 
is working great for all internal messages, they are being forwarded 
correctly. The problem is with external messages.

For example, if my manager John Smith sends me an internal email, the 
message is delivered to my mailbox and correctly forwarded to my external 
account. However, if my consultant Jane O'Neil sends me an email from her 
external account, the message is delivered to my mailbox but it is NOT 
forwarded to my external account.

I would really appreciate it if someone could point me in a direction to 
help me diagnose and fix this problem. I haven't been able to locate any 
information on troubleshooting this specific problem, and I'm really hoping 
to get some ideas on how to fix it.

Thank you so much!

Sylvia Jumaga
A.E. McKenzie Co. Inc.

date: Fri, 14 Apr 2006 00:06:02 -0700   author:   SylviaJ

Re: Forwarding Mail to an External Recipient - Problem   

On Fri, 14 Apr 2006 00:06:02 -0700, SylviaJ
 wrote:

>Hi,
>
>I am forwarding email for three clients on my network to three external 
>email accounts while they are out of the country on business. This forwarding 
>is working great for all internal messages, they are being forwarded 
>correctly. The problem is with external messages.
>
>For example, if my manager John Smith sends me an internal email, the 
>message is delivered to my mailbox and correctly forwarded to my external 
>account. However, if my consultant Jane O'Neil sends me an email from her 
>external account, the message is delivered to my mailbox but it is NOT 
>forwarded to my external account.
>
>I would really appreciate it if someone could point me in a direction to 
>help me diagnose and fix this problem. I haven't been able to locate any 
>information on troubleshooting this specific problem, and I'm really hoping 
>to get some ideas on how to fix it.
>
>Thank you so much!
>
>Sylvia Jumaga
>A.E. McKenzie Co. Inc.

On Global Settings, Internet Message Formats you will see a page full
of ticks. What is not ticked?

date: Fri, 14 Apr 2006 15:46:32 +0100   author:   Mark Arnold [MVP]

Re: Forwarding Mail to an External Recipient - Problem   

"Mark Arnold [MVP]" wrote:

> On Fri, 14 Apr 2006 00:06:02 -0700, SylviaJ
>  wrote:
> 
> >I am forwarding email for three clients on my network to three external 
> >email accounts while they are out of the country on business. This forwarding 
> >is working great for all internal messages, they are being forwarded 
> >correctly. The problem is with external messages.
> >
> >For example, if my manager John Smith sends me an internal email, the 
> >message is delivered to my mailbox and correctly forwarded to my external 
> >account. However, if my consultant Jane O'Neil sends me an email from her 
> >external account, the message is delivered to my mailbox but it is NOT 
> >forwarded to my external account.
> >
> 
> On Global Settings, Internet Message Formats you will see a page full
> of ticks. What is not ticked?

Thank you for replying!

Everything on the page in question is checkmarked:
  Allow out of office responses (checkmarked)
  Allow automatic replies (checkmarked)
  Allow automatic forward (checkmarked)
  Allow delivery reports (checkmarked)
  Allow non-delivery reports (checkmarked)
  Preserve sender's display name on message (checkmarked)

Do you have any other suggestions, please?

Thanks again,

Sylvia Jumaga
A.E. McKenzie Co. Inc.

date: Sat, 15 Apr 2006 10:55:01 -0700   author:   SylviaJ

Re: Forwarding Mail to an External Recipient - Problem   

Hi Sylvia

Do you already have a solution for your problem?

I also have a similar problem. In some cases email to the same mailbox don't 
be forwarded automatically to an external mailbox. In the message tracking I 
can see that a NDR report is generated. 
I send all emails to a smarthost(SUN Mailserver). I changed the Message 
Encoding to UUENCODE but the problem still exists.

Grettings

Matthias

"SylviaJ" wrote:

> "Mark Arnold [MVP]" wrote:
> 
> > On Fri, 14 Apr 2006 00:06:02 -0700, SylviaJ
> >  wrote:
> > 
> > >I am forwarding email for three clients on my network to three external 
> > >email accounts while they are out of the country on business. This forwarding 
> > >is working great for all internal messages, they are being forwarded 
> > >correctly. The problem is with external messages.
> > >
> > >For example, if my manager John Smith sends me an internal email, the 
> > >message is delivered to my mailbox and correctly forwarded to my external 
> > >account. However, if my consultant Jane O'Neil sends me an email from her 
> > >external account, the message is delivered to my mailbox but it is NOT 
> > >forwarded to my external account.
> > >
> > 
> > On Global Settings, Internet Message Formats you will see a page full
> > of ticks. What is not ticked?
> 
> Thank you for replying!
> 
> Everything on the page in question is checkmarked:
>   Allow out of office responses (checkmarked)
>   Allow automatic replies (checkmarked)
>   Allow automatic forward (checkmarked)
>   Allow delivery reports (checkmarked)
>   Allow non-delivery reports (checkmarked)
>   Preserve sender's display name on message (checkmarked)
> 
> Do you have any other suggestions, please?
> 
> Thanks again,
> 
> Sylvia Jumaga
> A.E. McKenzie Co. Inc.
>

date: Mon, 12 Jun 2006 04:56:01 -0700   author:   Matze

Re: Forwarding Mail to an External Recipient - Problem   

Hi Matthias,

No, we have not been able to solve this problem. As a workaround, we're 
using the rules in Outlook to forward email to an external account, but we 
really want to get this working at the server level.

Thanks for your reply.

Sylvia

"Matze" wrote:

> Hi Sylvia
> 
> Do you already have a solution for your problem?
> 
> I also have a similar problem. In some cases email to the same mailbox don't 
> be forwarded automatically to an external mailbox. In the message tracking I 
> can see that a NDR report is generated. 
> I send all emails to a smarthost(SUN Mailserver). I changed the Message 
> Encoding to UUENCODE but the problem still exists.
> 
> Grettings
> 
> Matthias
> 
> "SylviaJ" wrote:
> 
> > "Mark Arnold [MVP]" wrote:
> > 
> > > On Fri, 14 Apr 2006 00:06:02 -0700, SylviaJ
> > >  wrote:
> > > 
> > > >I am forwarding email for three clients on my network to three external 
> > > >email accounts while they are out of the country on business. This forwarding 
> > > >is working great for all internal messages, they are being forwarded 
> > > >correctly. The problem is with external messages.
> > > >
> > > >For example, if my manager John Smith sends me an internal email, the 
> > > >message is delivered to my mailbox and correctly forwarded to my external 
> > > >account. However, if my consultant Jane O'Neil sends me an email from her 
> > > >external account, the message is delivered to my mailbox but it is NOT 
> > > >forwarded to my external account.
> > > >
> > > 
> > > On Global Settings, Internet Message Formats you will see a page full
> > > of ticks. What is not ticked?
> > 
> > Thank you for replying!
> > 
> > Everything on the page in question is checkmarked:
> >   Allow out of office responses (checkmarked)
> >   Allow automatic replies (checkmarked)
> >   Allow automatic forward (checkmarked)
> >   Allow delivery reports (checkmarked)
> >   Allow non-delivery reports (checkmarked)
> >   Preserve sender's display name on message (checkmarked)
> > 
> > Do you have any other suggestions, please?
> > 
> > Thanks again,
> > 
> > Sylvia Jumaga
> > A.E. McKenzie Co. Inc.
> >

date: Mon, 12 Jun 2006 11:43:02 -0700   author:   SylviaJ