SMTP 5.3.5 errors in a single-server environment

SMTP 5.3.5 errors in a single-server environment

For the last two days, I've been getting non-delivery reports for outbound 
mail traffic going to the Internet:

A configuration error in the e-mail system caused the message to bounce 
between two servers or to be forwarded between two recipients.  Contact your 
administrator.  <server.mycompany.com #5.3.5>

This e-mail server is also the DNS server (and the AD server, and just about 
everything else).  Internal e-mails are fine, and we can receive e-mail for 
the Internet OK.

We recently installed Symantec Mail Security 4.6 for Exchange, so I thought 
that might be the problem.  I uninstalled it, but the errors continue.

I've already tried the suggestions listed in KB316617 and KB555418, which 
seem to fit my situation perfectly, but with no success.

One important detail is: when I reboot the server, Exchange does not start 
correctly.  I get "The Directory Service Referral interface failed to service 
a client request. RFRI is returning the error code:[0x3f0]." (Event ID 9074, 
Category RFR Interface, Source MSExchangeSA).  I followed the instructions 
listed in KB895858 and confirmed everything there was OK.  I made sure "File 
and Printer Sharing" was turned on for the NIC (single-homed), the 
SeSecurityPrivilege for Exchange Enterprise Servers domain local group is 
properly set, and File Replication Service (FRS) is working with a second 
computer that works as a backup AD and DNS box.  I even went so far as to 
shut down this second server and start up my Exchange server by itself, with 
no luck.

nslookup reports the Exchange server as the MX server, BTW.

So, who can solve my little problem?  Thanks.

date: Fri, 9 Dec 2005 12:44:02 -0800 author: Troy Tripp

Re: SMTP 5.3.5 errors in a single-server environment

Hi,

Try to see if this will help: 
http://www.microsoft.com/downloads/details.aspx?FamilyId=BC1881C7-925D-4A29-BD42-71E8563C80A9&displaylang=en

How are you delivering emails to the internet (using a smarthost or directly 
via DNS)?

Have you created a SMTP connector or are you using the default SMTP server?

Any specific configuration changes on the above?


Leif

"Troy Tripp"  wrote in message 
news:803B8964-81D5-4743-ACA2-5ECCFC29D053@microsoft.com...
> For the last two days, I've been getting non-delivery reports for outbound
> mail traffic going to the Internet:
>
> A configuration error in the e-mail system caused the message to bounce
> between two servers or to be forwarded between two recipients.  Contact 
> your
> administrator.  <server.mycompany.com #5.3.5>
>
> This e-mail server is also the DNS server (and the AD server, and just 
> about
> everything else).  Internal e-mails are fine, and we can receive e-mail 
> for
> the Internet OK.
>
> We recently installed Symantec Mail Security 4.6 for Exchange, so I 
> thought
> that might be the problem.  I uninstalled it, but the errors continue.
>
> I've already tried the suggestions listed in KB316617 and KB555418, which
> seem to fit my situation perfectly, but with no success.
>
> One important detail is: when I reboot the server, Exchange does not start
> correctly.  I get "The Directory Service Referral interface failed to 
> service
> a client request. RFRI is returning the error code:[0x3f0]." (Event ID 
> 9074,
> Category RFR Interface, Source MSExchangeSA).  I followed the instructions
> listed in KB895858 and confirmed everything there was OK.  I made sure 
> "File
> and Printer Sharing" was turned on for the NIC (single-homed), the
> SeSecurityPrivilege for Exchange Enterprise Servers domain local group is
> properly set, and File Replication Service (FRS) is working with a second
> computer that works as a backup AD and DNS box.  I even went so far as to
> shut down this second server and start up my Exchange server by itself, 
> with
> no luck.
>
> nslookup reports the Exchange server as the MX server, BTW.
>
> So, who can solve my little problem?  Thanks.

date: Sat, 10 Dec 2005 14:33:49 +0100 author: Leif Pedersen [MVP]

Re: SMTP 5.3.5 errors in a single-server environment

Actually, MS tech support found the problem for me; we had previously had GFI 
installed as our spam filter, but because of problems with the product I had 
uninstalled it and switched to Symantec Mail Security instead.  However, the 
GFI product left its hooks in the system and was keeping e-mails from flowing 
properly.  Reinstalling GFI, then uninstalling it again solved the problem.

"Leif Pedersen [MVP]" wrote:

> Hi,
> 
> Try to see if this will help: 
> http://www.microsoft.com/downloads/details.aspx?FamilyId=BC1881C7-925D-4A29-BD42-71E8563C80A9&displaylang=en
> 
> How are you delivering emails to the internet (using a smarthost or directly 
> via DNS)?
> 
> Have you created a SMTP connector or are you using the default SMTP server?
> 
> Any specific configuration changes on the above?
> 
> 
> Leif
> 
> "Troy Tripp"  wrote in message 
> news:803B8964-81D5-4743-ACA2-5ECCFC29D053@microsoft.com...
> > For the last two days, I've been getting non-delivery reports for outbound
> > mail traffic going to the Internet:
> >
> > A configuration error in the e-mail system caused the message to bounce
> > between two servers or to be forwarded between two recipients.  Contact 
> > your
> > administrator.  <server.mycompany.com #5.3.5>
> >
> > This e-mail server is also the DNS server (and the AD server, and just 
> > about
> > everything else).  Internal e-mails are fine, and we can receive e-mail 
> > for
> > the Internet OK.
> >
> > We recently installed Symantec Mail Security 4.6 for Exchange, so I 
> > thought
> > that might be the problem.  I uninstalled it, but the errors continue.
> >
> > I've already tried the suggestions listed in KB316617 and KB555418, which
> > seem to fit my situation perfectly, but with no success.
> >
> > One important detail is: when I reboot the server, Exchange does not start
> > correctly.  I get "The Directory Service Referral interface failed to 
> > service
> > a client request. RFRI is returning the error code:[0x3f0]." (Event ID 
> > 9074,
> > Category RFR Interface, Source MSExchangeSA).  I followed the instructions
> > listed in KB895858 and confirmed everything there was OK.  I made sure 
> > "File
> > and Printer Sharing" was turned on for the NIC (single-homed), the
> > SeSecurityPrivilege for Exchange Enterprise Servers domain local group is
> > properly set, and File Replication Service (FRS) is working with a second
> > computer that works as a backup AD and DNS box.  I even went so far as to
> > shut down this second server and start up my Exchange server by itself, 
> > with
> > no luck.
> >
> > nslookup reports the Exchange server as the MX server, BTW.
> >
> > So, who can solve my little problem?  Thanks. 
> 
> 
>

date: Mon, 12 Dec 2005 05:51:03 -0800 author: Troy Tripp