Unable to backup Information Store on cluster node
SERVER:
Windows 2000 Advanced Server Service Pack 4 (build 2195)
Exchange 2000 Enterprise edition SP3
Member server, part of Native mode W2k domain.
Part of a 2 node active active cluster (one if file sharing server, the
other is exchange)
BACKUP SOFTWARE:
VERITAS 9.1 SP4, WITH EXCHANGE PLUG IN and REMOTE AGENT. This is installed
on the oppositte cluster node to the exchange server
PROBLEM:
The Information Store backup has never worked (We have recently assumed
responsibility for this domain)
ERROR IN VERITAS:
Unable to attach to \\xxxxx\Microsoft Information Store\First Storage Group.
Please note that when trying to create a new backup job the information
store is not visible in the remote selection list of the exchange virtual
server name
(the microsoft exchange mailboxes and public folders are available and
backups are working for these).
Also I can see the information store for other non clustered exchange
servers in the domain
Also ntbackup can not see the information store on the exchange server (get
errors 904 and 8012 in event logs when trying to open the exchnage server in
nt
backup and the on screen error "the specified computer is not a Microsoft
Exchange server or its Microsoft Exchange services are not started"
Troubleshooting done:
everything I can think of and find !
I have done all the basics, such as checking the backup exec service and
logon accounts, making sure they are exchange administrators.
I have also read and followed the applicable parts of the foillowing
articles with no luck
d petri article:
backup my exchange 2000/2003 from a non exchange windows 2000/2003 server
veritas articles:
doc id 276930, 268946,239821,238618,243472,245287,246640,265533,240201
microsoft articles:
275676
275876
on top of this I have reinstalled the remote agent, failed the exchange
cluster over to the backup cluster node (no difference).
MY thoughts:
Not sure on where the problem lies or it is a combination of the cluster set
up and veritas. My feeling is that it may be a cluster problem as veritas can
see other information stores, on the other hand we have no problem with
exchange itself.
any thoughts would be welcome.
date: Tue, 17 Jan 2006 13:20:05 -0800
author: big g big
