Hi there, I have exchange server 2003 and all of my users can log onto OWA and access their emails however there is one user that cant. When they attempt to log in they get a msg: "You could not be logged on to Web Access. Ensure that your user name and password are correct, and then try again". I know for a fact that the passwords are correct and that permissions are the same as everyone elses. I've reset the password in admin tools etc, to no avail. Any ideas ? thanks Mike
Confirm it isn't a browser issue - get someone else to OWA in on that actual computer. Get user to login from another computer to confirm they cannot access on more than one PC. This will then rule out PC problems. Now change their password to something 8 characters or less and A-Z and numeric only. See if that cures the problem. Does the problem occur on the LAN or externally? "Mike Hunt" wrote in message news:OoQ3o6COGHA.3272@tk2msftngp13.phx.gbl... > Hi there, > > I have exchange server 2003 and all of my users can log onto OWA and > access their emails however there is one user that cant. When they > attempt to log in they get a msg: > > "You could not be logged on to Web Access. Ensure that your user name and > password are correct, and then try again". > > I know for a fact that the passwords are correct and that permissions are > the same as everyone elses. I've reset the password in admin tools etc, > to no avail. Any ideas ? > > thanks > Mike >
Hi there Nick, I've tried all of what you have suggested to no avail. Can not access from any PC so it rules out a browser problem. I've changed the password as well all to no avail. Its really quite strange. Im also using windows sbs2003 premium which might help to shed some light on the situation. regards Mike "Nick Gillott [MVP]" wrote in message news:%23gMsxcFOGHA.3988@TK2MSFTNGP09.phx.gbl... > Confirm it isn't a browser issue - get someone else to OWA in on that > actual computer. Get user to login from another computer to confirm they > cannot access on more than one PC. > > This will then rule out PC problems. > > Now change their password to something 8 characters or less and A-Z and > numeric only. See if that cures the problem. > > Does the problem occur on the LAN or externally? > > "Mike Hunt" wrote in message > news:OoQ3o6COGHA.3272@tk2msftngp13.phx.gbl... >> Hi there, >> >> I have exchange server 2003 and all of my users can log onto OWA and >> access their emails however there is one user that cant. When they >> attempt to log in they get a msg: >> >> "You could not be logged on to Web Access. Ensure that your user name >> and password are correct, and then try again". >> >> I know for a fact that the passwords are correct and that permissions are >> the same as everyone elses. I've reset the password in admin tools etc, >> to no avail. Any ideas ? >> >> thanks >> Mike >> > >
OK, so it is an account problem. You tried this internally and externally? Other users can access OWA on the PC that fails for this user? Right, check groups. People who work against this one that doesn't. "Mike Hunt" wrote in message news:u6MK0sLOGHA.312@TK2MSFTNGP12.phx.gbl... > Hi there Nick, > > I've tried all of what you have suggested to no avail. Can not access > from any PC so it rules out a browser problem. I've changed the password > as well all to no avail. Its really quite strange. Im also using windows > sbs2003 premium which might help to shed some light on the situation. > > regards > Mike > "Nick Gillott [MVP]" wrote in message > news:%23gMsxcFOGHA.3988@TK2MSFTNGP09.phx.gbl... >> Confirm it isn't a browser issue - get someone else to OWA in on that >> actual computer. Get user to login from another computer to confirm they >> cannot access on more than one PC. >> >> This will then rule out PC problems. >> >> Now change their password to something 8 characters or less and A-Z and >> numeric only. See if that cures the problem. >> >> Does the problem occur on the LAN or externally? >> >> "Mike Hunt" wrote in message >> news:OoQ3o6COGHA.3272@tk2msftngp13.phx.gbl... >>> Hi there, >>> >>> I have exchange server 2003 and all of my users can log onto OWA and >>> access their emails however there is one user that cant. When they >>> attempt to log in they get a msg: >>> >>> "You could not be logged on to Web Access. Ensure that your user name >>> and password are correct, and then try again". >>> >>> I know for a fact that the passwords are correct and that permissions >>> are the same as everyone elses. I've reset the password in admin tools >>> etc, to no avail. Any ideas ? >>> >>> thanks >>> Mike >>> >> >> > >
Hi All I seem to be having the same problem - all users are working fine on OWA apart from the one user I created. The user is in the same Group as all other users. I have cleared browser cache\Reset Passwords\Checked Groups\disabled and re-inabled OWA but nothing is happening. Setup is SBS 2003 SP1 Anything further on this would be most helpfull Karl "Nick Gillott [MVP]" wrote: > OK, so it is an account problem. You tried this internally and externally? > Other users can access OWA on the PC that fails for this user? > > Right, check groups. People who work against this one that doesn't. > > "Mike Hunt" wrote in message > news:u6MK0sLOGHA.312@TK2MSFTNGP12.phx.gbl... > > Hi there Nick, > > > > I've tried all of what you have suggested to no avail. Can not access > > from any PC so it rules out a browser problem. I've changed the password > > as well all to no avail. Its really quite strange. Im also using windows > > sbs2003 premium which might help to shed some light on the situation. > > > > regards > > Mike > > "Nick Gillott [MVP]" wrote in message > > news:%23gMsxcFOGHA.3988@TK2MSFTNGP09.phx.gbl... > >> Confirm it isn't a browser issue - get someone else to OWA in on that > >> actual computer. Get user to login from another computer to confirm they > >> cannot access on more than one PC. > >> > >> This will then rule out PC problems. > >> > >> Now change their password to something 8 characters or less and A-Z and > >> numeric only. See if that cures the problem. > >> > >> Does the problem occur on the LAN or externally? > >> > >> "Mike Hunt" wrote in message > >> news:OoQ3o6COGHA.3272@tk2msftngp13.phx.gbl... > >>> Hi there, > >>> > >>> I have exchange server 2003 and all of my users can log onto OWA and > >>> access their emails however there is one user that cant. When they > >>> attempt to log in they get a msg: > >>> > >>> "You could not be logged on to Web Access. Ensure that your user name > >>> and password are correct, and then try again". > >>> > >>> I know for a fact that the passwords are correct and that permissions > >>> are the same as everyone elses. I've reset the password in admin tools > >>> etc, to no avail. Any ideas ? > >>> > >>> thanks > >>> Mike > >>> > >> > >> > > > > > > >
