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date: Thu, 22 Dec 2005 09:30:02 -0800,
group: microsoft.public.exchange2000.clients
back
RE: Cannot delete or move certain email
Hi JTT,
Thank you for the input.
From your post, my understanding on this issue is: One message cannot be
deleted in the user's mailbox. If I have misunderstood, please feel free to
let me know.
As the issue appears on the particular user, I sugggest you first use the
Information Store Viewer (MDBVU32) tool to delete the corrupted message. To
do so, you may refer to the following steps:
Note: Please back up the mailbox before doing so.
1. Start the MDB Viewer (Mdbvu32.exe) on an Outlook client. You can get it
from the following link:
http://www.microsoft.com/downloads/details.aspx?FamilyId=3D1C7482-4C6E-4EC5-
983E-127100D71376&displaylang=en
2. At the MAPILogonEx(MAPI_LOGON_UI) dialog box, click OK.
3. At the Profile dialog box, select the proper profile.
4. In the MDB Viewer Test Application dialog box, click MDB, then click
Open Message Store.
5. Click the mailbox profile <servername DS>, click the Best Access option
(if it is not already selected), and then click Open.
6. In the MDB Viewer Test Application dialog box, click MDB, and then click
Open IPM Subtree.
7. In MDB Viewer, select the proper folder.
8. Choose the problematic message, and choose lpFld->DeleteMessages() in
the Operations Available box. And Click Call Function. You may also delete
the entire Sent Items folder.
9. Quite MDB Viewer.
If you encounter problems in deleting the messages from MDB Viewer, please
recreate the problematic mailbox using the following instructions:
1. Use Exmerge tool to export mailbox to PST file.
To use Exmerge, refer to the following article:
174197 XADM: Microsoft Exchange Mailbox Merge Program (Exmerge.exe)
Information
http://support.microsoft.com/?id=174197
2. Open the PST file from some other Outlook client to verify if we can
access inbox in the PST file.
3. If the PST file is good, go to ADUC (Active Directory Users and
Computers), right-click the problematic user and then click Exchange tasks.
Select remove exchange attributes.
4. Right-click the user again and then click Exchange tasks. Select create
mailbox.
5. Import PST back into mailbox using Exmerge or Outlook.
Hope this helps. Have a good day!
Best Regards,
Alan Sun
Microsoft Online Partner Support
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
Business-Critical Phone Support (BCPS) provides you with technical phone
support at no charge during critical LAN outages or "business down"
situations. This benefit is available 24 hours a day, 7 days a week to all
Microsoft technology partners in the United States and Canada.
This and other support options are available here:
BCPS:
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469
Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/
If you are outside the United States, please visit our International
Support page:
http://support.microsoft.com/default.aspx?scid=%2finternational.aspx.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
date: Fri, 23 Dec 2005 03:21:54 GMT
author: (Alan Sun [MSFT])
RE: Cannot delete or move certain email
Alan-
We will give this a try. The odd thing is that it's only emails from this
particular sender and it's more than one email. However any email from this
sender is not allowing us to delete it. From what I can gather it's an
calendar event from Notes that has been sent as an email.
JTT
"Alan Sun [MSFT]" wrote:
> Hi JTT,
>
> Thank you for the input.
>
> From your post, my understanding on this issue is: One message cannot be
> deleted in the user's mailbox. If I have misunderstood, please feel free to
> let me know.
>
> As the issue appears on the particular user, I sugggest you first use the
> Information Store Viewer (MDBVU32) tool to delete the corrupted message. To
> do so, you may refer to the following steps:
>
> Note: Please back up the mailbox before doing so.
>
> 1. Start the MDB Viewer (Mdbvu32.exe) on an Outlook client. You can get it
> from the following link:
> http://www.microsoft.com/downloads/details.aspx?FamilyId=3D1C7482-4C6E-4EC5-
> 983E-127100D71376&displaylang=en
>
> 2. At the MAPILogonEx(MAPI_LOGON_UI) dialog box, click OK.
>
> 3. At the Profile dialog box, select the proper profile.
>
> 4. In the MDB Viewer Test Application dialog box, click MDB, then click
> Open Message Store.
>
> 5. Click the mailbox profile <servername DS>, click the Best Access option
> (if it is not already selected), and then click Open.
>
> 6. In the MDB Viewer Test Application dialog box, click MDB, and then click
> Open IPM Subtree.
>
> 7. In MDB Viewer, select the proper folder.
>
> 8. Choose the problematic message, and choose lpFld->DeleteMessages() in
> the Operations Available box. And Click Call Function. You may also delete
> the entire Sent Items folder.
>
> 9. Quite MDB Viewer.
>
> If you encounter problems in deleting the messages from MDB Viewer, please
> recreate the problematic mailbox using the following instructions:
>
> 1. Use Exmerge tool to export mailbox to PST file.
>
> To use Exmerge, refer to the following article:
> 174197 XADM: Microsoft Exchange Mailbox Merge Program (Exmerge.exe)
> Information
> http://support.microsoft.com/?id=174197
>
> 2. Open the PST file from some other Outlook client to verify if we can
> access inbox in the PST file.
>
> 3. If the PST file is good, go to ADUC (Active Directory Users and
> Computers), right-click the problematic user and then click Exchange tasks.
> Select remove exchange attributes.
>
> 4. Right-click the user again and then click Exchange tasks. Select create
> mailbox.
>
> 5. Import PST back into mailbox using Exmerge or Outlook.
>
> Hope this helps. Have a good day!
>
> Best Regards,
> Alan Sun
> Microsoft Online Partner Support
>
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
>
> =====================================================
> Business-Critical Phone Support (BCPS) provides you with technical phone
> support at no charge during critical LAN outages or "business down"
> situations. This benefit is available 24 hours a day, 7 days a week to all
> Microsoft technology partners in the United States and Canada.
>
> This and other support options are available here:
> BCPS:
> https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469
> Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/
>
> If you are outside the United States, please visit our International
> Support page:
> http://support.microsoft.com/default.aspx?scid=%2finternational.aspx.
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
date: Tue, 27 Dec 2005 07:25:02 -0800
author: JTT alias
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