"unable to get renderer" in exchange 2000 owa

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date: Wed, 15 Jun 2005 14:04:03 -0700, group: microsoft.public.exchange2000.clients back

"unable to get renderer" in exchange 2000 owa

A user gets this message when logging in to exchange 2000 owa.. Anyone else 
can log in using there name with no problem. Any ieda why?

date: Wed, 15 Jun 2005 14:04:03 -0700 author: unknown