I have an Exchange 2000 server and have recently set up a server containing Server ActiveSync only. This was so I could support new Windows Mobile PocketPC clients across the internet. I got ActiveSync working once the SSL requirements were met. Windows Mobile Clients can Sync and Send/Receive email. But a problem came up that I don't know how to resolve. It seems that anytime a PocketPC forwards an email to an internal recipient the resulting email items on both the recipient & sender mailboxes are corrupt on the Exchange Server. Outlook 2003 responds with "Can't open this item. Unknown error." when the items are openned. The same thing happens when a PocketPC sends emails with attachments or FWD's emails to external recipients. The difference here is that ony the senders item in Sent Items is corrupt. The recipient gets the email OK. Another twist is that Outlook Web Access can open the items that Outlook 2003 cannot. The email and all attachments are readable. OWA cannot Reply or FWD these emails. The window that would allow composing a reply appears to hang. If a user has one of these corrupt emails in a folder to be SYNC'd then sync fails and an HTTP Status 422 appears in the ActiveSync server Application Event Log. Deleting the corrupt item allows ActiveSync to complete successfully. I have tried to decipher network traces & NexTag dumps of sync events but I am not knowledgeable enough to detect any errors in the ActiveSync transactions. I am currently applying all Windows Updates and patches to my ActiveSync server and Exchange server. Does anyone have any ideas on where to look next? Thanks. John Nordien
Further on this. Server ActiveSync I am using came from Mobile Information Server 2002. "John Nordien" wrote: > I have an Exchange 2000 server and have recently set up a server containing > Server ActiveSync only. This was so I could support new Windows Mobile > PocketPC clients across the internet. I got ActiveSync working once the SSL > requirements were met. Windows Mobile Clients can Sync and Send/Receive > email. But a problem came up that I don't know how to resolve. > It seems that anytime a PocketPC forwards an email to an internal > recipient the resulting email items on both the recipient & sender mailboxes > are corrupt on the Exchange Server. Outlook 2003 responds with "Can't open > this item. Unknown error." when the items are openned. > The same thing happens when a PocketPC sends emails with attachments or > FWD's emails to external recipients. The difference here is that ony the > senders item in Sent Items is corrupt. The recipient gets the email OK. > Another twist is that Outlook Web Access can open the items that Outlook > 2003 cannot. The email and all attachments are readable. OWA cannot Reply > or FWD these emails. The window that would allow composing a reply appears > to hang. If a user has one of these corrupt emails in a folder to be SYNC'd > then sync fails and an HTTP Status 422 appears in the ActiveSync server > Application Event Log. Deleting the corrupt item allows ActiveSync to > complete successfully. > I have tried to decipher network traces & NexTag dumps of sync events but I > am not knowledgeable enough to detect any errors in the ActiveSync > transactions. > I am currently applying all Windows Updates and patches to my ActiveSync > server and Exchange server. > Does anyone have any ideas on where to look next? > > Thanks. > > John Nordien > >
More on this.... It seems that this email item corruption is giving grief to my Exchange Server backups also as there is a Warning about "the backup data being corrupt or incomplete" in my backup logs. "John Nordien" wrote: > Further on this. Server ActiveSync I am using came from Mobile Information > Server 2002. > > "John Nordien" wrote: > > > I have an Exchange 2000 server and have recently set up a server containing > > Server ActiveSync only. This was so I could support new Windows Mobile > > PocketPC clients across the internet. I got ActiveSync working once the SSL > > requirements were met. Windows Mobile Clients can Sync and Send/Receive > > email. But a problem came up that I don't know how to resolve. > > It seems that anytime a PocketPC forwards an email to an internal > > recipient the resulting email items on both the recipient & sender mailboxes > > are corrupt on the Exchange Server. Outlook 2003 responds with "Can't open > > this item. Unknown error." when the items are openned. > > The same thing happens when a PocketPC sends emails with attachments or > > FWD's emails to external recipients. The difference here is that ony the > > senders item in Sent Items is corrupt. The recipient gets the email OK. > > Another twist is that Outlook Web Access can open the items that Outlook > > 2003 cannot. The email and all attachments are readable. OWA cannot Reply > > or FWD these emails. The window that would allow composing a reply appears > > to hang. If a user has one of these corrupt emails in a folder to be SYNC'd > > then sync fails and an HTTP Status 422 appears in the ActiveSync server > > Application Event Log. Deleting the corrupt item allows ActiveSync to > > complete successfully. > > I have tried to decipher network traces & NexTag dumps of sync events but I > > am not knowledgeable enough to detect any errors in the ActiveSync > > transactions. > > I am currently applying all Windows Updates and patches to my ActiveSync > > server and Exchange server. > > Does anyone have any ideas on where to look next? > > > > Thanks. > > > > John Nordien > > > >
