public folder - incorrect count of unread messages   

System:
Exchange 2000, Outlook 2000, public folder

problem:
In Outlook the count of the unread (new) messages is incorrect for one user 
in the Outlook list for a public folder. At present the first new message is 
not indicated - the counting begins with the 2nd new message with 1st - 
whereby this is completely independent of the unread message, i.e. I can mark 
any messages as unread and the announcement effected nevertheless only with 
the second marked message. Occasionally even the first 2 new messages were 
not indicated. 

Further information:
After different attempts it lets itself state that this phenomenon concerns 
only this user and this one public folder. The user has access to a further 
public folder, where the announcement is correct. Also with other users, who 
have access to the mentioned public folder, the count is correct. The problem 
is not PC dependent also. Another user at the same computer receives the 
correct count, whereas the user mentioned at another PC received the same 
incorrect announcement of the unread messages. 

Question:
What can i do that Outlook represents the number of unread messages again 
correctly?

date: Fri, 26 Jan 2007 02:36:00 -0800   author:   davidki

Re: public folder - incorrect count of unread messages   

"davidki"  wrote in message
news:0AD70380-AC1B-4F9A-98C9-5F3ECBDABCC8@microsoft.com...
> System:
> Exchange 2000, Outlook 2000, public folder
>
> problem:
> In Outlook the count of the unread (new) messages is incorrect for
one user
> in the Outlook list for a public folder. At present the first new
message is
> not indicated - the counting begins with the 2nd new message with
1st -
> whereby this is completely independent of the unread message, i.e. I
can mark
> any messages as unread and the announcement effected nevertheless
only with
> the second marked message. Occasionally even the first 2 new
messages were
> not indicated.
>
> Further information:
> After different attempts it lets itself state that this phenomenon
concerns
> only this user and this one public folder. The user has access to a
further
> public folder, where the announcement is correct. Also with other
users, who
> have access to the mentioned public folder, the count is correct.
The problem
> is not PC dependent also. Another user at the same computer receives
the
> correct count, whereas the user mentioned at another PC received the
same
> incorrect announcement of the unread messages.
>
> Question:
> What can i do that Outlook represents the number of unread messages
again
> correctly?

The usual way is to right-click the folder and Mark All As Read.  That
resets the count.

Lee.

-- 
_______________________________________

Outlook Web Access For PDA , OWA For WAP
www.owapda.com
email a@t leederbyshire d.0.t c.0.m
_______________________________________

date: Wed, 7 Mar 2007 16:11:27 -0000   author:   Lee Derbyshire [MVP] email a@t leederbyshire d.0.t c.0.m

Re: public folder - incorrect count of unread messages   

Thanks for the answer, but the 1st I done was to mark All As Read and All As 
Unread.

It doesn't works. The 1st incoming message is not indicated as new or unread 
in the count and if I mark messages manually As Unread it's all the same what 
message I mark.

David. 

"Lee Derbyshire [MVP]" wrote:

> "davidki"  wrote in message
> news:0AD70380-AC1B-4F9A-98C9-5F3ECBDABCC8@microsoft.com...
> > System:
> > Exchange 2000, Outlook 2000, public folder
> >
> > problem:
> > In Outlook the count of the unread (new) messages is incorrect for
> one user
> > in the Outlook list for a public folder. At present the first new
> message is
> > not indicated - the counting begins with the 2nd new message with
> 1st -
> > whereby this is completely independent of the unread message, i.e. I
> can mark
> > any messages as unread and the announcement effected nevertheless
> only with
> > the second marked message. Occasionally even the first 2 new
> messages were
> > not indicated.
> >
> > Further information:
> > After different attempts it lets itself state that this phenomenon
> concerns
> > only this user and this one public folder. The user has access to a
> further
> > public folder, where the announcement is correct. Also with other
> users, who
> > have access to the mentioned public folder, the count is correct.
> The problem
> > is not PC dependent also. Another user at the same computer receives
> the
> > correct count, whereas the user mentioned at another PC received the
> same
> > incorrect announcement of the unread messages.
> >
> > Question:
> > What can i do that Outlook represents the number of unread messages
> again
> > correctly?
> 
> The usual way is to right-click the folder and Mark All As Read.  That
> resets the count.
> 
> Lee.
> 
> -- 
> _______________________________________
> 
> Outlook Web Access For PDA , OWA For WAP
> www.owapda.com
> email a@t leederbyshire d.0.t c.0.m
> _______________________________________
> 
> 
>

date: Wed, 7 Mar 2007 23:07:00 -0800   author:   davidki